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Support Engineer \n Start Date: ASAP \n Permanent | Competitive Salary + Excellent Benefits \n Location: Farnborough (On-site) \n \n We're currently recruiting for a specialist digital innovation partner who delivers secure, mission-critical technology across the Defence and National Security sectors, to recruit an experienced Support Engineer. \n This is an exciting opportunity to join a growing organisation working on technology that has real operational impact. You'll become part of a collaborative technical team, supporting secure digital environments while helping deliver innovative solutions for some of the UK's most critical programmes. \n If you're passionate about technology, enjoy solving technical challenges and thrive in a secure, fast-paced environment, we'd love to hear from you. \n \n The Opportunity \n As a Support Engineer, you'll play an important role in supporting and maintaining secure IT environments, providing both desk-side and remote support across a range of technologies. \n Working closely with engineers, architects and delivery teams, you'll help ensure users receive an exceptional support experience while contributing to the reliability, security and continuous improvement of critical systems. \n This is a varied, hands-on role, ideal for someone who enjoys troubleshooting technical issues, working collaboratively and continuously developing their technical expertise. \n \n Key Responsibilities \n You'll play a key role in supporting the organisation's secure technology environments by: \n\n • Providing 1st and 2nd line technical support across users, devices and infrastructure.\n, • Managing support tickets, providing regular updates and escalating complex issues where appropriate.\n, • Delivering both desk-side and remote end-user support.\n, • Responding to monitoring alerts and assisting with incident management.\n, • Supporting Microsoft 365, Windows, MacOS and endpoint management environments.\n, • Maintaining accurate documentation within the ticketing system and knowledge base.\n, • Communicating incidents and planned maintenance to the wider user community.\n, • Supporting device provisioning, user onboarding and ongoing system administration.\n, • Occasionally travelling to customer or operational sites when required.\n\n \n About You \n We're looking for someone with a strong customer-focused mindset, excellent troubleshooting skills and a genuine passion for technology. \n You'll also have: \n\n • Experience supporting Windows 10/11 and MacOS environments.\n, • Knowledge of Microsoft 365 administration.\n, • Experience administering Azure, Entra ID or Active Directory.\n, • Exposure to Microsoft Intune or other endpoint management platforms.\n, • Experience provisioning end-user devices and onboarding users.\n, • Understanding of security concepts including Multi-Factor Authentication (MFA) and Conditional Access.\n, • Experience working with ITSM platforms such as Atlassian or similar ticketing systems.\n, • Strong communication, problem-solving and organisational skills.\n, • A proactive approach with a desire to continuously learn and improve.\n\n \n Desirable Experience \n\n • Windows Server administration.\n, • iOS and iPadOS support.\n, • JAMF or similar MacOS MDM solutions.\n, • Linux administration (Ubuntu/CentOS).\n, • Group Policy configuration and troubleshooting.\n, • Writing PowerShell scripts.\n\n \n Why Apply? \n This is a fantastic opportunity to join an innovative organisation delivering cutting-edge digital solutions that genuinely make a difference within Defence and National Security. \n Working alongside highly skilled technical professionals, you'll gain exposure to exciting technologies while enjoying excellent opportunities for personal and professional development. \n In return, you'll benefit from: \n\n • Competitive salary.\n, • Annual bonus.\n, • 25 days annual leave plus bank holidays.\n, • Private Medical Insurance.\n, • Life Assurance.\n, • Generous pension scheme (10% employer contribution).\n, • Professional training and career development support.\n, • On-site gym, café, restaurant and secure parking.\n, • A collaborative, inclusive and innovation-focused working environment.\n\n \n Security Clearance \n Due to the nature of this role, applicants must hold active UK Security Clearance (SC) or be eligible to work within a Security Cleared environment if specified by the client. \n \n We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. \n By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

Coordinator – 14-month FTC We’re looking for an organised, customer-focused Coordinator to support teams, schedule engineer visits and manage project planning, ensuring customer jobs are completed efficiently and on time. Based at the company’s head office near Fleet, this role offers flexibility around working hours and can be worked across 4 full days or 5 shorter days. Part-time hours and actual take-home pay: 28 hours per week – £21,700 take-home per year 32 hours per week – £24,800 take-home per year The perfect candidate will have experience in a similar coordination, administration or scheduling role, with strong organisational skills and a proactive approach to problem-solving. The role Coordinate technician schedules in line with customer requirements and SLAs Optimise schedules and manage changes where priorities conflict Carry out customer pre-calls and follow up after visits Ensure work orders are accurate and complete Monitor SLA performance and record failed visits Resolve customer issues and escalate concerns where needed What’s on offer Flexible part-time hours – 4 full days or 5 shorter days 25 days’ annual leave Benefits points scheme Professional development opportunities Free parking On-site café, gym and restaurant Supportive, dynamic working environment If you’re an organised problem-solver who enjoys keeping people and operations on track, we’d love to hear from you