Farnborough
Job Title: HR Advisor \n Location: Hybrid, Farnborough (2-3 days in office/on site) \n Salary: Competitive with performance based bonus \n Job type: Permanent, Full Time \n Working Hours: 40 hours per week, Monday-Friday \n Who are we: \n rpc, The Retail Performance Company, is a consultancy supporting the full journey towards customer-oriented transformation, from customer-centric strategy and customer experience design to data analytics, people empowerment and performance management. Our mission is to support clients with holistic solutions from strategy to implementation from a single source. \n Founded in 2013 as a joint venture between BMW Group and H&Z AG, rpc has more than 450 employees across twelve countries. \n Key responsibilities: \n\n • Support the day-to-day delivery of HR operations across the UK and Ireland, covering the full employee lifecycle from recruitment and onboarding through to employee changes, absence, development, probation and offboarding.\n, • Act as a first point of contact for employees and managers, providing clear and timely guidance on routine HR policies, procedures and employee-related processes.\n, • Take ownership of routine HR matters within established company policies and processes, using sound judgement to recognise when complex, sensitive or formal matters require escalation.\n, • Coordinate recruitment activities across the UK business, working closely with hiring managers to support vacancy management, candidate screening, interview coordination, candidate communication and offer administration.\n, • Support a positive candidate and new starter experience by coordinating onboarding from offer acceptance through to joining, induction and probation.\n, • Support employees and managers with routine absence and sickness processes, ensuring company procedures are followed consistently, and relevant records are maintained accurately.\n, • Coordinate and support performance and development processes, including probation reviews, Performance Development Reviews, and Personal Development Plans.\n, • Support the smooth and professional offboarding of employees, ensuring relevant HR records, systems, payroll information, and documentation are updated appropriately.\n, • Maintain accurate and reliable employee data across HR systems, including Personio and SAP, with a strong focus on data quality, confidentiality, and compliance.\n, • Ensure HR documentation and employee information are managed securely and in accordance with internal procedures and data protection requirements.\n, • Coordinate the monthly payroll with the company's UK accountants, ensuring accurate and timely employee information is provided; queries are followed through, and relevant changes are appropriately recorded.\n, • Work collaboratively with line managers, the Operations Manager, the rpc HQ HR Team, UK accountants and hr inspire to ensure employee lifecycle processes are completed accurately and efficiently.\n, • Contribute to wider HR and People initiatives, including the development of UK and Ireland HR processes, the rpc career model and employee experience improvements.\n, • Identify opportunities to improve HR processes, systems, documentation, and ways of working to increase efficiency and consistency.\n, • Build effective working relationships with employees, managers, senior stakeholders, rpc HQ and external partners across the business.\n, • Operate with a high level of organisation, accuracy, confidentiality, and professionalism while managing multiple priorities in a fast-paced environment.\n, • Manage routine HR activities independently while escalating formal employee relations matters, complex absence cases, disciplinary or grievance issues, contractual concerns and other higher-risk matters to the appropriate HR specialist or senior stakeholder.\n\n Person specification: \n Experience and knowledge: \n\n • Relevant practical experience in HR administration, HR operations, People Operations, or a comparable HR role.\n, • A working understanding of the employee lifecycle, including recruitment, onboarding, employee administration, absence, probation, performance processes and offboarding.\n, • Working knowledge of UK HR practices and employment processes, with the ability to apply company policies appropriately and recognise when specialist advice is required.\n, • Experience of payroll coordination or providing accurate monthly payroll changes and information would be advantageous.\n, • CIPD Level 3 qualification is desirable.\n\n Skills and behaviours: \n\n • Strong organisational skills, with the ability to manage multiple activities, priorities, and deadlines.\n, • Excellent attention to detail and a high level of accuracy when working with employee information, contracts, payroll data, and HR documentation.\n, • Strong written and verbal communication skills, with confidence communicating with employees, managers, candidates, and external partners at different levels.\n, • Sound judgement and the ability to distinguish between routine HR matters and issues requiring escalation.\n, • A professional, approachable, and service-focused manner.\n, • The ability to take ownership of tasks and follow them through completion.\n, • Strong collaborative skills and the ability to build effective working relationships across different functions, locations, and cultures.\n, • Demonstrated ability to handle confidential and sensitive employee information appropriately.\n, • Competence using Microsoft Office applications and confidence working with digital HR systems.\n\n Benefits: \n\n • Competitive Salary, depending on experience.\n, • 25 days annual leave plus bank holidays.\n, • Pension plan.\n, • Private healthcare.\n, • Cashback healthcare scheme.\n, • Life Assurance\n, • Access to ongoing professional development and mentoring.\n\n Please click APPLY to submit your CV and Cover Letter for this role. \n Candidates with the experience or relevant job titles of; HR Advisor, HR Generalist, HR Officer, HR Assistant, HR Coordinator, Human Resource Advisor may also be considered for this role.
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