Hotel Duty Manager
2 months ago
£25000–£28000 yearly
Full-time
Kirby Misperton
The moment a guest steps into our hotel we want them to walk into a genuinely memorable experience.
As a Duty Manager/Supervisor, the successful candidate will be an ambassador of the business and will offer excellent customer service.
Our guests will anticipate great service, and an exceptional experience. Not only will you be a person who offers local insights and anticipating every detail in advance, you will also be creating a warm atmosphere that makes our guests feel at home in any location.
You will also be knowledgeable about every aspect of the hotel, our guest services, leisure facilities, functions and our restaurant and bar
About the role;
Duties will include - customer service, front of house duties, telephone enquiries, reservations, emails, following open & close procedures on a rota basis, and preparing for the shift ahead.
Previous experience in a hotel or guest house environment will be preferable, but is not essential
About You: - Experience in a similar or front facing customer service role with an outgoing and bubbly personality - Strong communication skills - Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise - Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks - Flexibility to work a variety of different shifts, 7.30am to 11.00pm (on a rota basis) - Due to our rural location, own transport is essential. Job Types: Full-time, Permanent
Salary: £25,000.00-£28,000.00 per year
Benefits:
Company pension
Discounted or free food
Employee discount
Free parking
On-site parking
Schedule:
8 hour shift
Monday to Friday
Weekend availability
Ability to Commute:
Kirby Misperton, North Yorkshire (required)
Work Location: In person