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Our client, a leading strategy consultancy, is seeking exceptional candidates to interview for a client-facing senior manager / associate director role within their Transformation and Strategy team, focusing on either retail and consumer banking or insurance clients. Experience of leading on customer transformation programmes is a must! This role is focused on building and driving teams to win and deliver customer centric transformation, focussing on the front office, and integrating sales, service and marketing capabilities to deliver seamless customer experiences. The successful candidate will need to work with capabilities and solutions drawn from across the firm. The successful candidate draws on their skills to understand their client’s business problems and knowledge of the industry to design, implement and scale relevant solutions for their clients. Responsibilities: • Build strong, trusted advisor relationships with client counterparts. Establish role as day to day / key client contact on engagements., • Take day-to-day responsibility for large projects and engagements., • Own the development of their go-to-market capabilities and alliance relationships., • Manage and develop people effectively within our practice and business., • Project work will involve working with the client to undertake a range of activities ranging from: proposition and product exploration; channel strategy and front-office operating model redesign; AI servicing transformation design, MVP and execution; customer treatment design and execution; front office and customer data migration (post integration); customer transformation roadmap development; customer innovation centre of excellence standup., • Help clients focus on generating value through their customer initiatives, with a clear performance focus, and make sure initiatives are designed to drive real value rapidly., • Co-ordinate the preparation of deliverables that span multiple workstreams., • Contribute to thought leadership and knowledge management activities., • Ensure that customer strategy and transformation projects or their work-streams within a large wider engagement are effectively scoped, managed and delivered on time, to budget and within agreed risk frameworks., • Designing future front-office operating models., • Play a key role in bidding, winning and delivering of customer transformation engagements of significant size and scope., • Support the Customer Leadership together with Consulting Industry Leaders (or their delegates) to build and action Go-To-Market plans within their industry, focussed on target clients., • Provide timely feedback and coaching to other team members. Your experience: Essential • Significant experience within consulting, transformation or product management background with proven track record in delivering multi-phased large scale client engagements, contributing to business development, developing new propositions and managing teams., • Have experience of a variety customer centric Transformation or Strategic propositions. You will have been responsible for leading an end-to-end project and delivery team., • Demonstrates effectiveness in tackling complex assignments, balancing competing priorities and managing multiple stakeholders., • Applied understanding of customer strategy and transformation in one or multiple segments across: retail and commercial banking, health insurance, general insurance, and life insurance. Desirable • Have a demonstrable knowledge of innovation methodologies including the use of design methods, including human centred design, and using modern design applications., • Expertise in proposition design, customer or channel strategy development and delivery – from concept to launch., • Has experience of weaving a solution based on AI and emerging technologies from ideation to delivery. Expertise/Technical role requirements (one or multiple) • Experience in digital transformation., • Technical experience in customer experience and customer treatment design and delivery., • Strong understanding of CRM and AI technologies and driving business change and adoption in the use of these in the front office., • Strong understanding of the application of agile methodology in both product development and organisational structure redesign., • Experience of leading and delivering ‘connected consulting’ programmes – overseeing teams outside of Customer and Digital to deliver a wider transformation programme. Successful applicants will be contacted within 24-48 hours. Cambridge Credentials: adding people....adding value

Company Description Wavestone is a leading global transformation consulting firm known for navigating critical challenges and driving sustainable growth. We aim to deliver lasting change that positively impacts customers, communities, and society. Our journey is defined by a true team spirit, where support, encouragement, and motivation are the keystones of our collaborative environment. Drawing on more than 5,500 employees across Europe, North America, and Asia, we seamlessly combine first-class sector expertise with a 360° transformation portfolio of high-value consulting services. With our 360° portfolio of high-value consulting services, we seamlessly combine first-class sector expertise with a wide range of cross-industry capabilities. Our clients value us as an independent, critical voice with an outstanding track record and profound technological expertise. During strategic transformations, they place their trust in our consultants to reflect, analyse, and act at their side. That’s how we make change happen. Wavestone UK now boasts a team of 300 employees, with ambitions to rapidly grow in the coming years. Our services span, business and digital transformation, cybersecurity, operational improvement, risk advisory, and IT advisory. We exist to provide end-to-end expert advice to clients across industries, with a particular focus on Insurance, Financial Services and Life Sciences helping them to positively transform to become modern, innovative organizations that thrive in a sustainable way. Our commitment to excellence and our people is underscored by recognition we have received in the UK’s Great Place to Work accreditation process. In 2024 we are proud to have been recognised in the following Best Workplaces categories; Large organisations, Wellbeing, Development and a Best Workplace for Women. Dedicated to diversity and inclusivity, Wavestone fosters a collaborative and dynamic work environment. Our core values - energetic, responsible and together - shape the foundation of our corporate culture. Job Description Becoming part of the UK team in our Technology Advisory capability will present new opportunities for you to make a positive impact as we embark on securing major international accounts in our top 20 clients. This will mean working with our FTSE100 clients and beyond on a wide range of advisory projects, bringing deep business and technology expertise to help address opportunities and challenges across their organisations. Wavestone has a significant and growing capability in Strategy and Architecture, that is in high demand from our clients. Our clients trust us to tailor advisory engagements to aid with some of their most complex technology problems, and as a result we are growing our architecture service line to be able to respond to the increasing breadth and complexity of their solution landscapes. We are looking for talented and experienced Architecture Management Consultants across various levels of seniority that are confident and capable of being a key trusted advisor to clients from the outset –Managers, Senior Managers or Associate Partners – to join our team leading impactful engagements encompassing (but not limited to): • Technology Strategy & Architecture: Analysing client and customer needs and developing technology roadmaps and business cases that support movement from an as-is to to-be state to meet defined business outcomes for our clients., • Technology Driven Transformation: Working as a key technical lead, or as a workstream owner, on complex technology transformations., • Enterprise Architecture Augmentation: Acting as part of our clients’ architecture teams to provide added capacity or expertise, and/or to mature their own architecture functions., • Technology Lifecycle Management: Working on specific challenges around upgrade or risk management of our clients. As a senior leader in architecture, your key responsibilities will cover client delivery, business development, people development, and key contribution to our thought leadership: • Client engagement lead: Managing strategy and architecture engagements with our clients, responsible for the day to day running of the engagements, including developing strategic recommendations and guidance, and ensure the highest quality service for our clients, and likely acting as a trusted advisor to senior stakeholders., • Business development: Be a subject matter lead, and lead and support sales activity to include full lifecycle from pre-sales support, identification of cyber opportunities & scope the delivery phase of engagements., • People development: Act as an example and go-to for more junior members of the team, by sharing knowledge, mentoring, and coaching team members and leading by example. Possibly provide line management, and career development directly as part of our career development manager framework., • Maintain expertise: Stay current with the market, most especially in different technologies, platforms, and solutions that are relevant to client challenges or needs. Whilst we work across different sectors, we are particularly interested in speaking to people with a background on one or more of the following sectors: Financial Services (especially Insurance and Wealth & Asset Management), Life Sciences, Energy & Utilities, and Manufacturing. Qualifications Whilst we do not expect you to meet every criterion, we would like strong foundations in technology led transformation and relevant experience across a significant majority of the below for: • Significant consulting experience, client-facing stakeholder management skills, or equivalent tenure in relevant industries (FS, Insurance, Energy & Utilities, Pharma & Lifesciences etc.)., • Demonstratable proficiency in technology strategy and architecture having been responsible for strategic technology roadmaps and/or enterprise architecture as part of previous work, • Technical understanding and experience of working on one or multiple Architecture domain areas - Business, Data, Application, Integration, Infrastructure & Security., • Familiarity with one or more common enterprise application stacks (for example ERP or CRM) with an understanding of the business problems and capabilities that these typically solve for, • Familiarity with one or more of the hyperscale cloud platforms (Azure, AWS, GCP), • Knowledge of emerging efficiency driving technologies such as AI, Machine Learning, and/or intelligent automation, • Proven aptitude in business development, encompassing account planning, pitches, and proposals. Your Key Abilities: • Exceptional interpersonal skills spanning organizational levels, including ability to present to executive level stakeholders., • Leadership in team management, junior staff development, and coaching., • Strategic technology leadership, able to understand complex business problems in context of technology impacts and action needed., • Crafting impactful presentations and high-quality reports that can frame complex options, recommendations, and required decisions for client stakeholders. Desirable Qualifications • Architecture – TOGAF, BCS, • Platforms – Any certifications in relation to SAP, Microsoft Dynamics, Salesforce, • Cloud – Any certification across the common cloud providers (AWS, Azure. GCP) etc., • Change Delivery – Agile PM, Scaled Agile, SCRUM Master, APM, PMP, Prince, • Service Management - ITIL v 3 or 4 focus with experience of working in one or more of Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement Additional Information Our commitment: Wavestone values and Positive Way • Elevate client satisfaction by impacting high-growth business across US, UK, and Europe. Shape culture, enhance value propositions, and foster business development., • Nurture employee growth with Wavestone horizon career path, competitive compensation, transparent salary policy, tailored training, and internal mobility., • Embrace a collective mindset within a barrier-free, collaborative team. Engage in vibrant people culture through regular events, meetings, and committees., • Experience ethical responsibility with flexible work options, strong CSR commitment, and a culture promoting work-life balance and time-off. Benefits • Competitive salary and bonus scheme., • Income protection insurance, 5% company pension, private health and dental cover, life insurance, company share scheme., • Additional flexible benefits you can select from such as additional holidays, additional pension contributions, subsidized gym, subscriptions to wellbeing apps, Netflix, retail vouchers., • 25 days annual leave. Travel and Location • Employees are not required to work in a Wavestone office on a full-time basis but are required to commute to the office /client site, whenever necessary. Wavestone UK office is in the heart of the city of London., • Note: Mandatory 2-3 days per week in Wavestone office / client site during probation. Diversity and Inclusion At Wavestone, we celebrate diversity and inclusion. We have a strong global CSR agenda and an active Diversity & Inclusion committee with Gender Equality, LGBTQ+, Disability Inclusion, Social Mobility and Anti-Racism networks. If you need flexibility, assistance, or an adjustment to our recruitment process due to a disability or impairment, please reach out to us to discuss this.

Our global consulting client's Strategy function continues to grow at pace and they are seeking someone exceptional to take a senior leadership role in their Retail, Consumer and Leisure team. This person our client seeks will have significant commercial due diligence, deal strategy and private equity experience, however our client also values people with additional experience in propositions such as growth strategy, cost and operational strategy and enterprise wide transformation. Exceptional senior managers / associate directors can be taken in to consideration for this position. Role and responsibilities: • Have existing client relationships, particularly with the UK/European Private Equity and M&A community, which reinforce the team’s credibility and generate project opportunities – extensive experience of M&A related projects will be critical, eg Commercial DD, M&A Strategy, Value creation, etc., • Take responsibility for client relationships and act as a key contact point for those clients., • Have the ability to anticipate, understand and articulate client requirements – in advance of and during projects., • Demonstrate excellent communications skills – in written, slide and other reporting formats as well as verbal communications in informal and more formal situations., • Lead the presentation of findings to senior clients and be comfortable in challenging the thinking of both clients and more senior Firm colleagues., • Design and run large, complex projects, delivering to client requirements whilst acting as primary client liaison and be an 'ambassador' for the firm., • With limited input, guide the team to client-ready deliverables that exceed expectations and require minimal review., • Support and test/review the design and execution complex analyses to ensure these are credible and accurate., • Identify go-to-market, thought-leadership and marketing opportunities to lead on, and take responsibility for taking these to clients., • Actively seek out leadership opportunities, take responsibility for a selection of internal processes and generally act as a leader in the S&PT and an inspiration to more junior team members., • Take overarching responsibility that the firm's risk management frameworks are adhered to, by identifying and reviewing any key judgements – but also consulting with other senior staff members as appropriate. Desirable experience: • Demonstrable experience working in a leading strategy consulting business, Big 4 firm or strategy / Corporate Development team in industry., • Strong foundational understanding of the value drivers across the broadly defined Consumer sector: Consumer Goods, Retail & Travel & Leisure businesses – and clear view on how these sectors are likely to evolve going forward., • Experience of leading mid-sized and large projects: designing work plans, team structures and then managing these to (i) excellent client output and (ii) strong project economics., • This should include an extensive coverage of recent M&A transactions, eg CDD, VDD, M&A Strategy or Value Creation projects in the Consumer sector., • Ability to independently generate sales opportunities and maintain strong client relationships., • Initiating marketing and sales efforts, proposals, scopes and pricing for mid-sized and large consulting assignments., • Acting as the source of new business development initiatives and taking these from idea, through design and execution all the way to clients., • Ability to work effectively and collaboratively with team members and broader (internal and external) stakeholders., • Strong track record of building followership among more junior staff members., • Non-client facing roles in taking on internal responsibilities on topics like team management, technical tool insight, liaison with service suppliers, etc. Successful applicants will be contacted within 24 hours to discuss in more detail Cambridge Credentials: adding people....adding value

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