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Senior Salesforce Business Analyst 12-month contract, Outside IR35, London (4 days), To £650/day Senior Business Analyst is required by well-established organisation with operations across the UK and Europe. They focus on delivering high-quality services to a diverse client base, emphasizing innovation, efficiency, and sustainable practices. They need an experienced Senior BA with expertise in Salesforce. Role Overview The Senior Business Analyst will support a key business project by implementing technology to enhance service offerings. You will collaborate with technology teams, stakeholders, and delivery groups to gather requirements, analyze processes, and provide documented insights for system enhancements across the full life cycle. Key Responsibilities • Lead requirements gathering sessions and map current/future processes., • Analyze impacts and document insights for cross-functional technology changes., • Create standardized requirements, User Stories, and functional designs., • Develop solutions, define success criteria, and assist with QA testing., • 5+ years as a Senior Business Analyst in complex technology environments., • Experience with systems development and integration projects., • Track record of producing high-quality documentation for multi-disciplinary teams., • Ability to translate non-technical requirements into actionable insights., • Salesforce, SAP, DevOps, and Microsoft Azure.

🚀 Technical Project Coordinator (Salesforce & Jira) 📍 London (Hybrid: 3 days onsite, 2 remote) 💰 16.83 GBP/h (Inside IR35) 📅 6-month initial contract 🌟 Why This Role Stands Out This is not your typical coordination role. You’ll be at the centre of two fast-moving, high-impact programmes helping shape how technology supports real-world services at scale. If you enjoy solving problems, bringing structure to fast-paced environments, and working hands-on with systems like Salesforce and Jira, this is your opportunity to make a tangible impact. 🔧 What You’ll Own 🧩 Jira Backlog Ownership Take full control of a high-volume request queue — ensuring every ticket is clear, prioritised, and moving forward. You’ll spot blockers early and keep delivery flowing. ⚙️ Salesforce Support & Troubleshooting Become the go-to person for Salesforce queries. From resolving user issues to supporting new features, you’ll play a key role in keeping the system running smoothly. 🤝 Stakeholder Coordination Act as the bridge between business users and technical teams. You’ll clarify requirements, challenge अस्पष्ट requests, and keep everyone aligned with clear, timely updates. 🧪 User Acceptance Testing (UAT) Own the quality check before release — validating that solutions actually meet business needs and are ready for production. 🔄 Agile Delivery Support Work closely with delivery teams to ensure smooth communication, organised workflows, and no dropped balls. ✅ What You Bring • Hands-on experience with Salesforce (Lightning preferred), • Strong working knowledge of Jira and Agile environments, • Experience managing tickets, backlogs, or workflow queues, • Confidence in troubleshooting system issues and supporting users, • Excellent communication skills — able to simplify technical concepts, • A proactive mindset with strong attention to detail 🎯 Ideal For Someone Who • Is currently a Project Coordinator, PMO Analyst, CRM Analyst, or Junior BA, • Enjoys being hands-on with systems, not just managing timelines, • Wants to grow into a Technical Project Manager or Salesforce specialist, • Thrives in a fast-paced, problem-solving environment 💡 What You’ll Gain • Exposure to large-scale, real-world tech programmes, • Hands-on experience with Salesforce optimisation and Agile delivery, • High visibility across both business and technical teams, • A strong stepping stone into Technical PM or CRM leadership roles

Business Operations / Product Operations Manager — UK Insurance Role purpose UK Insurance is scaling a portfolio of recurring, monthly-cadence data products,. These products now represent a material share of ARR, margin contribution and growth, but the operating model supporting them has not yet been industrialised to match their commercial importance. Today, a significant amount of recurring operational work is distributed across analysts as a secondary responsibility. That model has worked historically, but it now creates avoidable friction: fragmented ownership, inconsistent execution, context switching, limited workflow visibility, variable QA, and too much reliance on tacit knowledge. This role exists to create a central point of operational ownership for the lower-touch product portfolio. The objective is to make recurring delivery visible, controlled, repeatable and scalable, while preparing the business for Jira-based workflow management, greater automation, AI-enabled operational support, and future platform migration. The role reports to the Head of Insurance and sits at the intersection of client operations, workflow management, operational control, product operations and business process improvement. Core Objective: • To centralise and improve the operational management of UK Insurance’s lower-touch product portfolio, reducing fragmentation across the team, improving visibility and control, and building a more scalable, automation-ready operating model., • The successful candidate will help move the business from a model dependent on individual analyst effort and informal coordination towards a more governed operating model with clear ownership, documented processes, visible workflows, standard controls and better management information. Strategic context UK Insurance is moving towards a more productised, platform-enabled operating model. That means recurring products need to be run with clearer process ownership, better workflow discipline, stronger operational data, and more consistent handoffs between commercial, analytical, product and technical teams. • This role will support that transition by:, • creating operational visibility across monthly product workflows;, • reducing the burden of recurring coordination work on analysts;, • improving quality control and escalation routes;, • standardising processes, templates and documentation;, • supporting migration from informal tracking into Jira-based workflow management;, • improving BI and management reporting on workload, capacity and cost-to-serve;, • identifying opportunities for automation and AI-enabled operational support;, • preparing workflows for future data platform migration and more scalable delivery., • This is not a purely administrative role. It is an operational leverage role: making the existing business easier to run, easier to measure, and easier to scale. Glamorous, obviously. Key responsibilities 1. Workflow ownership, operational control and first-line QA • Own the recurring operational workflows across the low-touch product portfolio, from data ingestion through to client output delivery., • Responsibilities include:, • maintaining visibility of workflow status, deadlines, dependencies and blockers;, • coordinating handoffs between analysts, client-facing teams and other internal stakeholders;, • ensuring routine work is completed in a timely, consistent and controlled way;, • carrying out first-line QA on standard client data inputs, workflow steps and outputs;, • identifying anomalies, missing inputs, process failures or delivery risks early;, • escalating substantive analytical, client, data or technical issues to the appropriate owner;, • ensuring that delivery routines are followed consistently across products and clients., • The role does not replace analytical ownership. It ensures the recurring operational machine is properly run, observed and controlled. 2. Process standardisation, documentation and scale readiness • Document and improve the processes that support the monthly cadence product portfolio., • Responsibilities include:, • mapping existing workflows, dependencies, controls and failure points;, • producing clear standard operating procedures, checklists and process diagrams;, • identifying unnecessary manual effort, duplication, rework and avoidable dependencies;, • introducing standard templates for recurring delivery, escalation and QA;, • helping define appropriate ownership rules across operational, analytical and commercial teams;, • supporting the migration of workflow management into Jira;, • ensuring that process design supports future automation and platform migration;, • maintaining process documentation so that knowledge is not locked inside individual analysts’ heads., • The emphasis is on making the business more robust and scalable before major technology change, rather than waiting for a platform migration to magically fix operational disorder. It will not. 3. Jira workflow management and operational tooling • Help design and maintain a Jira-based workflow management model for recurring product operations., • Responsibilities include:, • translating recurring product workflows into practical Jira stages, statuses and ownership rules;, • maintaining boards, tickets, templates and workflow conventions;, • creating simple reporting views for progress, bottlenecks, workload and delivery risk;, • supporting adoption of Jira across the team in a pragmatic, low-friction way;, • using Atlassian tooling, including Rovo where appropriate, to improve workflow discovery, documentation and knowledge retrieval;, • ensuring operational tooling supports the way the business actually works, rather than becoming process theatre., • This role should help create the bridge from today’s spreadsheet-led operational tracking towards a more transparent and durable workflow management model. 4. Management information, BI and operational reporting • Improve the quality of operational information available to the Head of Insurance and wider leadership team., • Responsibilities include:, • supporting monthly vertical reviews and quarterly business updates;, • maintaining operational inputs into BI-driven management reporting;, • improving visibility of workload, service performance, capacity, time tracking and cost-to-serve;, • supporting evidence-based decisions on resourcing, automation and investment;, • helping reconcile operational activity with product portfolio value and commercial priorities;, • highlighting trends in workload, bottlenecks, failure points and delivery efficiency., • The role should help the business understand not only what work is being done, but what it costs, where it creates risk, and where improvements would create the greatest leverage. 5. Automation and AI-enabled operational improvement • Identify and support practical opportunities to reduce manual effort and improve operating leverage through automation and AI-enabled tools., • Responsibilities include:, • identifying repeatable workflow steps suitable for automation;, • supporting use of AI tools for documentation, workflow summarisation, process mapping and knowledge management;, • helping structure operational information so that future AI tools can work from trusted, well-organised sources;, • supporting controlled experimentation with tools such as Claude, Rovo and other approved enterprise AI systems;, • ensuring AI use is grounded in business process improvement rather than novelty;, • working with technical and product stakeholders to prepare processes for future platform migration., • The role does not require deep software engineering expertise. It does require enough operational curiosity and technical confidence to spot where manual work can be reduced, structured or improved. Tools and systems The candidate is expected to work with, or quickly become comfortable with: • Jira for workflow management, operational tracking and delivery visibility;, • Confluence / documentation tools for process maps, SOPs and operating playbooks;, • Atlassian Rovo where useful for knowledge discovery, workflow support and documentation;, • Power BI / Excel for operational reporting, workload tracking and management information;, • Salesforce as a source of commercial and client context;, • approved enterprise AI tools, including Claude, for documentation, summarisation and operational support;, • future platform and data workflow tooling as the business prepares for migration to a more scalable data environment. Prior experience with all of these tools is not essential. The important requirement is fluency in structured operating models, comfort with systems, and the ability to turn messy recurring work into visible, repeatable process. The salary band for this role is £48 - 58k per year.

Job Title Senior Data Analyst (Service Delivery & AI Analytics) Department Service Delivery Location Remote or Hybrid (split between site-based and home-working) Country Flexible (UK/EU/US/Hong Kong) Level Individual Contributor Reports to Global Head of Service Delivery, IT & Repairs Contract Type Permanent / Full-time Contracted Hours/Days 37.5 hours / 5 days per week Date: 29/01/26 About Us At Reveal, passion meets purpose. Our body-worn video solutions are more than just technology; they're a testament to our commitment to safety, innovation and change. Rooted in the UK, we've become a trusted ally for many police forces, local authorities, retailers and private organisations; helping to pioneer and drive the application of body-worn video in settings and geographies where we can see exciting potential. With an influence now spanning over 40 countries, our mission to make a positive impact continues to gain momentum. Purpose of the Role The Senior Data Analyst will play a critical role in enabling data-driven decision-making across Reveal’s global service organisation. This role is responsible for extracting, transforming, analysing, and visualising data from multiple enterprise systems—including Azure, Salesforce, Halo ITSM, and repair/logistics platforms—to deliver high-quality insights for senior executives, sales teams, service delivery, engineering, product teams, and customers. The role will design and maintain advanced Power BI dashboards, build robust data models, perform historical trend analysis, and develop forecasting and pattern-detection models to support operational planning and continuous improvement. In addition, this role will contribute to the evolution of AI-enabled analytics, using Python and modern AI tools (e.g. Copilot and ChatGPT-style agents) to enhance insight generation, automate analysis, and enable self-service reporting capabilities across the business. This role is critical to Reveal’s ability to scale service operations globally while maintaining service excellence, customer trust, and commercial performance. By combining advanced analytics, automation, and emerging AI capabilities, the Senior Data Analyst will help transform data into a strategic asset across the organisation. Key Responsibilities The following outlines the principal responsibilities of the role. This list is not exhaustive and may be updated to reflect business needs, provided it remains aligned with the overall purpose of the position. Data Extraction & Integration • Design, build, and maintain reliable data pipelines to extract data from Azure, Salesforce, Halo ITSM, and other internal or third-party systems., • Develop automated ETL processes to ensure timely, accurate, and scalable data refresh cycles., • Work with development teams and system owners to integrate data via APIs and improve data availability. Data Modelling & Analytics • Build and maintain robust data models to support operational, commercial, and executive reporting., • Analyse service delivery performance including SLAs, KPIs, MTTR, incident volumes, backlog trends, repair cycle times, and device failure patterns., • Perform historical trend analysis and develop forecasting models to support capacity planning, staffing decisions, and risk identification., • Identify patterns, anomalies, and systemic issues that impact service quality or cost-to-serve. Dashboarding & Reporting • Design and deliver high-quality Power BI dashboards tailored to different audiences, including senior executives, sales teams, service operations, and customers., • Standardise KPI definitions and reporting structures across regions (UK, Germany, US, Hong Kong)., • Automate recurring reports and reduce reliance on manual, spreadsheet-based reporting., • Use Python to automate data processing, analysis, and reporting workflows., • Contribute to the design and development of AI-assisted analytics solutions, including:, • Copilot-style or ChatGPT-based agents to support insight generation, reporting, or operational queries, • Natural-language interfaces for exploring service data, • Partner with stakeholders to identify high-value use cases where AI can enhance decision-making or operational efficiency. Continuous Improvement & Decision Support • Provide analytical insight to support continuous improvement initiatives across service delivery and support operations., • Support monthly and quarterly service reviews with strategic customers through high-quality analytics packs and performance narratives., • Enable proactive decision-making by identifying emerging risks before they impact customers or SLAs. Data Governance & Quality Assurance • Establish and maintain data governance standards, KPI definitions, and documentation., • Ensure data accuracy, integrity, and consistency across all reporting outputs., • Identify data quality issues and work with system owners to drive upstream improvements. Stakeholder Collaboration • Work closely with Service Delivery, Engineering, Product, Sales, Finance, and Customer Success teams., • Act as a trusted analytics partner to senior leadership, translating complex datasets into clear, concise insights., • Present findings confidently to executive stakeholders and external customers. Learning and development • We encourage continuous professional development and support learning through on-the-job experience, feedback and access to relevant training opportunities. You are expected to take ownership of your development and maintain up-to-date knowledge of sector trends, technology and best practice relevant to your role. Qualifications, Skills and Experience Essential • 5–7+ years’ experience as a Senior Data Analyst, BI Analyst, or Analytics Specialist, ideally within SaaS, ITSM, or service-led organisations., • Strong Python experience (essential), including use for data analysis, automation, modelling, and system integration., • Advanced SQL skills and experience building and maintaining ETL pipelines., • Advanced Power BI expertise, including DAX, dataflows, model optimisation, and performance tuning., • Proven experience extracting and working with data from Azure, Salesforce, and ITSM platforms (Halo ITSM preferred)., • Strong understanding of service delivery and operational metrics (SLAs, KPIs, MTTR, backlog management, incident trends, repair logistics)., • Demonstrated experience with forecasting, time-series analysis, and pattern recognition., • Ability to translate complex data into executive-level insights and compelling narratives., • Strong communication and stakeholder management skills. Desirable • Experience developing AI-assisted analytics solutions, including:, • Building Copilot, ChatGPT, or similar AI agents to support reporting, insight generation, or operational decision-making, • Leveraging large language models (LLMs) to enhance data exploration or automation, • Experience integrating Python analytics with Azure AI services (e.g. Azure OpenAI)., • Familiarity with modern data platforms (Azure Data Lake, Synapse, Snowflake, lakehouse architectures)., • Experience with predictive or prescriptive analytics beyond basic forecasting., • Exposure to automation or orchestration tools for analytics pipelines. Key Performance Indicators (KPIs) • Accuracy, reliability, and consistency of reporting and data models., • Adoption and usage of dashboards by executives and operational teams., • Reduction in manual reporting effort across the business., • Accuracy and usefulness of forecasting models., • Measurable improvements in service performance visibility and decision-making speed., • Data quality improvements across core systems.

Technical Business Analyst | 6 months Day rate: £680p/d outside IR35 Location: London / hybrid Are you an experienced Business Analyst interested in playing a key role across a digital transformation? Do you have a background working on systems / software integrations? Are you keen to work for an established business alongside a talented and fun team? If so, this could be the perfect next role for you! As Business Analyst, you will help shape and deliver new technology implementations that enhance the service offering. You’ll support the Senior Programme Manager and wider Delivery team, working on a variety of high profile projects across the full customer and product lifecycle. What are they looking for? • Proven experience as a Business Analyst in complex tech environments, • Technically competent with good Salesforce knowledge and comfortable working alongside engineering teams on a daily basis, • Experience of systems development and integration projects with budgets of £100k to £1m, • Track record of working with high-performing technical teams to shape and implement complex projects, • Excellent communication and organisational skills, • Any exposure to SAP, DevOps and Azure would be highly desirable This is a great opportunity to join a hugely successful and growing business with a huge presence across the UK and Germany. Please get in touch for more information on both the role and company!

CHEQ is the Intelligence Standard for the Human-AI Era, trusted by over 15,000 customers worldwide to confidently engage, transact, and thrive in this new era of digital transformation. Powered by award-winning cybersecurity technology, CHEQ offers the only integrated Traffic, Threat, and Identity Intelligence Engine - enabling companies to distinguish between legitimate users and bad actors (human, AI agent, or bot) and deliver granular, context-specific insights in real-time to marketing, commerce, and security platforms. We are a fast-paced, global company with offices in Tel Aviv, New York, London, and Tokyo. Every person on our team plays a meaningful role in shaping our product and our future. About the Role We are looking for a smart, curious, and ambitious Revenue Strategy & Operations (RSO) Analyst to join our team initially for a six-month period to cover a maternity leave. This isn’t a back-office reporting role. It’s a front-row seat to how a fast-growing, global technology company operates - and a genuine opportunity to help shape it. Reporting to the Senior Director, Head of Revenue Strategy & Operations, you will sit at the intersection of data, strategy, and execution, working across Go-to-Market and Finance teams to drive the decisions that move the business forward. You will represent the RSO team in London, as the rest of the team is distributed globally. You’ll need to be comfortable working virtually, building relationships across time zones, and hitting the ground running without in-person onboarding. We’ll set you up for success - but we’re also looking for someone who’s curious enough to proactively seek out information. You’ll start by supporting existing workflows and taking on ownership progressively as you build context and confidence in the role. We’re looking for someone who wants to grow into a true strategic partner: someone who asks why, challenges assumptions, and actively uses emerging tools - including AI - to find smarter, faster ways of working. If you’re early in your career, technically strong, and hungry to make an outsized impact, this is your role. What You’ll Do? You’ll begin by supporting established workflows and taking on increasing ownership as you build context across the business. Over time, you’ll become the go-to person for many of these areas. Responsibilities include: • Own and support company-wide revenue forecasting rhythms through modeling, • Support executive and board-level reporting, including quarterly board deck, management meeting decks, and town hall preparation, • Support go-to-market planning and analysis - including territory management, ICP scoring and model iteration and pipeline generation reviews, • Serve as the first point of contact for the EMEA/APAC field team on deal desk queries, tool support, and general operational questions - triaging, resolving, and escalating where needed, • Maintain data integrity across our CRM and reporting stack - identifying anomalies, enriching records, and ensuring the business is always working from clean, reliable data, • Experiment with AI and automation tools to build smarter, faster workflows across the operations function, • Act as a proactive analytical partner to stakeholders across Sales, Marketing, Finance, and Customer Success - translating data into clear recommendations and helping the business move faster Who You Are? You’re early in your career but you operate like someone who’s been around longer. You don’t wait to be told what to do - you identify the problem, propose the solution, and get moving. You’re as comfortable building a forecasting model as you are presenting your findings to the CFO. And you’re the kind of person who gets genuinely excited about figuring out how AI can make a process 10x better. You want to become a world-class strategic operations professional. This role is your starting point. Requirements: • 2 - 4 years of experience as a Business Operations, Revenue Strategy and Operations, Data Analyst, or similar role - the CV matters less than what you’ve built and how you think, • Hands-on Salesforce experience (must) - not just as a user, but as someone comfortable with admin-level tasks: managing data integrity, building reports and views, maintaining objects and fields, and making the CRM work for the business, • Experience with BI tools (Tableau, Power BI, Looker, or similar), • Strong financial and analytical modelling skills - you build models in Excel or Google Sheets that are accurate, sustainable, and easy to understand, • Exceptional communicator - you write and speak with clarity, know how to tailor a message for a CFO versus a sales rep, and can turn complex analysis into presentations that make the insight impossible to miss, • Bias to action - you lead with solutions, move fast, and don’t get stuck waiting for perfect information, • Genuinely curious - you dig into problems until you understand them, and you’re always looking for a smarter way, • Ambitious - you’re not looking for a job, you’re looking for a career, and you’re motivated by the opportunity to grow into a strategic partner within the business, • Self-sufficient and comfortable working as the sole UK team member within a globally distributed team - you don’t need someone sitting next to you to get up to speed or get things done, • Strong SQL skills - comfortable querying, transforming, and sense-checking data without hand-holding, • Experience with or enthusiasm for AI tools and workflow automation Nice to Have • Background in SaaS, AdTech, MarTech, or Cybersecurity, • Exposure to revenue forecasting, • Experience working in a fast-scaling or global environment

Fixed Term Contract - 12 months The Firm Established in 2020, KP Law (previously Keller Postman) is a specialist litigation boutique, focussing on collective redress. The firm has over 100 employees across offices in London, Manchester, Birmingham, and Liverpool, representing over 250,000 individual clients across a range of cases in areas such as product liability, competition, worker rights, data breach and privacy and financial services. Our ethos is to combine the best legal talent with a strong operational and technological platform to enable its clients to pursue cases that could not otherwise be brought against large corporates as a result of their wrongdoing. Uniquely, KP Law is owned and fully financed by a recognised UK litigation funder (Legatus Holdings), this allows us to take on larger, headline making cases with greater efficiency and confidence. All of our cases are for claimants and carried out under contingent fee agreements at no cost or risk to its clients. KP Law was ranked Tier 1 for Group Litigation: Claimant in The Legal 500 UK Guide 2026, and Band 2 for Group Litigation: Claimant in Chambers and Parters 2026. Role Summary Working closely with business, the role will be responsible for understanding and prioritising requirements to support business process change, platform development and implementation of new technology solutions. Understanding business process problems and inefficiencies and providing suggested solutions to assist in delivering new operational and legal processes and process changes. Working with the Development team and business stakeholders to create specifications for new system features, workflows and automations and to document required changes to existing systems. Managing the delivery of new features and changes through robust management of the Software Development Life Cycle (SDLC) and liaising with end users, software vendors and development resources to achieve these outcomes. Key Duties & Responsibilities • Identifying and documenting business requirements to assess the viability of process and systems changes, • Creating user stories and working with the platform project manager and development team to refine these requirements and prepare them for development, • Creating new features and change specifications Working with internal and external Developers and Architects to define practical development requirements Liaising with external and internal stakeholders, • Mapping and documenting integration interfaces between legacy and new systems, • Conducting requirements analysis and preparing specific proposals for modified or replacement systems, • Working closely with end users and 3rd parties to ensure technical compatibility and user satisfaction, • Creating and supervising system test plans and working with end users to facilitate user acceptance testing, • Overseeing the implementation of new systems and data migrations with service owners through the release process, • Supporting users on change control, release planning and system updates, • Contributing to training and user manuals, • Proven working experience in a Business Analyst role, • Ability to identify quick, workable solutions to business problems – focusing on timely delivery of value and not lengthy complex technical solutions Previous working experience of using Salesforce Products (ServiceCloud, Marketing Cloud), • Knowledge / experience in AI tools such as Salesforce Agentforce (desirable), • Degree, or equivalent work experience, in business administration or related fields such as computer science, business information systems or information technology., • Strong technical background with a thorough understanding of requirements management tools, eg Confluence, Jira, Monday.com, Clickup, Scribe, • Excellent knowledge MS Excel, Word and Powerpoint, Sharepoint, O365, • Outstanding analytical, innovation, critical thinking and problem-solving skills., • Ability to build effective, trusted relationships at all levels within the organisation and with external stakeholders., • Excellent communication and interpersonal skills with the ability to explain complex scenarios to non-technical people Highly self-motivated with the ability to meet tight deadlines in a fast-paced dynamic environment with consistently high levels of performance., • Ability to travel to all our offices when required, • Experience of working in the legal industry not essential but beneficial, • Previous experience of working with Salesforce not essential but beneficial Equal Opportunities Our approach to our people is underpinned by our commitment to equity, diversity, inclusion and well-being. Our ambition is to build a richly diverse workforce made up of the best talent in our industry. With a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues. This means that everyone who either applies to or works for KP Law is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation, or religious beliefs. Our Values At KP Law, we pride ourselves on being a values-led law firm. Our Values: Excellence in Everything We deliver high-quality work, ensuring accuracy, and attention to detail in everything we do. We seek continuing competence by embracing feedback, learning from our experiences and that of others, and developing our expertise. We hold ourselves and each other to account for upholding the highest professional standards, ensuring our clients receive exceptional service. Together We Achieve More We collaborate openly, valuing and respecting diverse perspectives to achieve the best results. We support and trust one another, fostering an inclusive environment where everyone can contribute and thrive. We recognise that success is a team effort, sharing knowledge and celebrating each other’s achievements. There’s Always a Way We approach challenges with a positive and proactive mindset, exploring creative and practical solutions. We take ownership of problems, staying committed and resilient until we achieve the best outcome. We embrace change and adaptability, seeing obstacles as opportunities to improve and innovate. Our Benefits We offer a competitive benefits package, that employees value, no matter what stage of their career they are in. Current benefits include: • Annual discretionary bonus scheme, • 25 days holiday, plus bank holidays, • Company contributory pension scheme, • Hybrid working, • Life assurance, • Cash-back healthcare scheme, • Enhanced family friendly polices, • Employee Assistance Programme, • Subsidised gym membership, • Cycle to Work scheme, • Staff referral scheme

Fluent French Speaker - Agile Digital Platforms Business Analyst (Agentic AI & eCommerce) Digital Platforms Business Analyst, client facing. Remote working, home based with client workshop facilitation, London & Paris. Leading provider in the retail and consumer products sectors, delivering next-generation Agentic AI and eCommerce solutions to high profile brands. Experience • Fluent French speaker (written and spoken) essential, • Familiarity with customer-facing digital platforms, Digital Commerce, AI solutions, • Working with consultants and stakeholders in remote workshops to define and capture business requirements and use cases, • Conduct client interviews and facilitate workshops to capture functional and non-functional requirements, • Advise and consult with stakeholders and share best practice across eCommerce, Agentic AI and digital platform principles, • Engage with engineering architects to translate business requirements into a roadmap, a product backlog, epics and user stories earmarked for development sprints, • Work closely with technical teams, quality assurance team, project managers and product owners to get user stories ready for development, • Liaise with technical and CX teams and contribute to customer journeys and touchpoint integrations ensuring design concepts can be translated into functioning platforms Qualifications • Experience working in a professional consulting environment, • Track record as an Agile Business Analyst in a customer facing eCommerce or digital platforms role, • Exposure to Agentic AI, conversational AI or AI-driven commerce experiences highly desirable, • Experience working with enterprise clients, • Solid experience in workshop facilitation and discovery phases., • Experience with leading eCommerce and digital platform technologies (eg commercetools, SAP Commerce Cloud (Hybris), BigCommerce, Salesforce Commerce Cloud), • Omni-channel experience, • Experience working in agile development environments. Initially 6 months contract, with some trips to Paris for discovery, otherwise remote / hybrid working.

Senior Ecommerce Analyst London / Hybrid 12-Month FTC Up to £60,000 A globally recognised luxury consumer brand is looking for a Senior Ecommerce Analyst to join its European digital team on a 12-month fixed-term contract. This is a high-impact role sitting within a growing ecommerce function during an exciting period of digital expansion and organisational transformation. The business is investing further in analytics capability and is looking for someone who can combine strong technical skills with commercial thinking, initiative, and the confidence to influence senior stakeholders. You will play a key role in understanding online customer behaviour, identifying friction points in the digital journey, improving conversion, and delivering insight-led recommendations that shape performance across multiple European ecommerce markets. The opportunity This role is ideal for someone who enjoys connecting data to action. You will work cross-functionally with teams across ecommerce, marketing, product, UX, content, and technology to uncover opportunities, test ideas, and improve customer experience and commercial performance. The position would suit either: • an established Senior Analyst looking for a strong brand and broader scope, or, • an Analyst ready to step up into a more senior, visible role. Key responsibilities • Analyse website performance across traffic, bounce rate, session duration, conversion, and customer journey behaviour, • Conduct funnel analysis to identify drop-off points and recommend improvements, • Deliver weekly, monthly, and quarterly reporting with clear, actionable insights, • Build dashboards, visualisations, and performance reporting against KPIs, • Design and evaluate A/B and multivariate tests, • Partner with stakeholders to define measurement plans and success metrics, • Use segmentation, behavioural analysis, and user journey insights to spot trends and opportunities, • Recommend UX and onsite improvements using data from analytics tools, heatmaps, session replay, and journey analysis, • Audit analytics implementation and help maintain data accuracy across platforms, • Translate complex data into clear commercial recommendations for senior stakeholders, • Stay current on new tools, methodologies, and trends across ecommerce analytics and digital optimisation What we’re looking for • Around 3-5+ years’ experience in ecommerce or digital analytics, ideally within a retail, fashion, lifestyle, or consumer brand environment, • Strong understanding of ecommerce performance metrics, onsite optimisation, and customer journey analysis, • Experience using Google Analytics / GA4 and/or Adobe Analytics, • Strong SQL and Excel capability, • Experience with data visualisation tools such as Tableau, Power BI, or similar, • Experience with testing, insight generation, and turning analysis into practical recommendations, • Exposure to tools such as Google Tag Manager, ContentSquare or equivalent customer behaviour platforms is highly beneficial, • Ability to communicate confidently with senior stakeholders and challenge constructively where needed, • Commercially minded, proactive, and comfortable working in a fast-paced, evolving environment Additional experience that could be helpful • Ecommerce platform exposure such as Salesforce Commerce Cloud or Shopify, • Knowledge of digital marketing metrics including CPA, conversion, and CLV, • Awareness of AI-enabled analytics, predictive tools, or emerging technologies in digital insight

Position: Salesforce Business Analyst - Revenue Cloud, CPQ Employment Type: Contract Start: ASAP (April//May 2026) Duration: 6 Months Location: London, UK Language(s): English Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale. Client – Partnered with a global leader in digital transformation and IT services, working with some of the world’s biggest brands. Their mission is not only to deliver cutting-edge technology but also to empower organisations to create meaningful impact for the people and communities they serve. For you, this means working on challenging projects that demand innovation, collaboration, and thought leadership. Role – We are seeking experienced Salesforce Business Analyst to support a large-scale global CRM and back-office transformation programme. This role focuses on migrating fragmented regional systems into a unified Salesforce-based platform, requiring strong expertise in product data, Quote-to-Cash processes, and cross-market transformation delivery. Key Responsibilities: • Lead business analysis activities for CRM and product migration initiatives, • Define and document requirements for platform consolidation and migration, • Analyse existing regional systems and identify migration and rationalisation strategies, • Support decision-making around:, • Platform migration feasibility, • Cost and effort estimation, • Product and data transition strategies, • Act as the bridge between business, product, and technical teams, • Facilitate workshops and stakeholder discussions across UK, EU, and global teams, • Ensure all requirements are clearly captured, validated, and signed off, • Coordinate with cross-functional teams to ensure alignment and delivery readiness, • Support planning and execution of foundation phase migration activities Key Skills: • Strong experience as a Salesforce Business Analyst, • Deep domain expertise in:, • Salesforce CRM, • Revenue Cloud / CPQ, • Lead-to-Cash processes, • Proven experience working on product data and migration programmes, • Experience delivering within large-scale global transformation initiatives, • Strong stakeholder management across multi-region (UK, EU, US) teams, • Excellent communication and facilitation skills Applicants must be a UK based and holds a valid right to work status.

We are hiring a Business Analyst to join a high-performing consulting team delivering complex, high-impact projects for leading private equity firms. Working in a UK Private Equity business is essential. You need experience in one of the following systems: • DealCloud, • Salesforce, • iLevel, • Microsoft Dynamics, • Dynamo, • Altvia, • Backstop This role is ideal for someone who enjoys solving operational and data challenges, working closely with senior stakeholders, and producing clear, high-quality analysis and deliverables. You will gain exposure to a wide range of private equity operating models, transformation programmes, and data initiatives—while being supported with structured learning, development, and career progression opportunities. The Role As a Business Analyst, you will provide analysis, process mapping, problem-solving, and project support across multiple client engagements. You will work with senior consultants to understand client requirements, propose solutions, document processes, and present findings to stakeholders. You’ll also contribute to project planning, prioritisation, and coordination of tasks across the team. As you grow in the role, you will begin taking on responsibilities from the engagement lead, including elements of resource forecasting, issue resolution, and budget oversight. We encourage a collaborative, knowledge-sharing environment, where analysts support each other’s development through peer mentoring and active participation in analyst-led forums. What You’ll Do • Work directly with private equity clients to analyse processes, data, and operational challenges., • Document current and future-state processes, producing high-quality deliverables for senior stakeholders., • Lead or support client meetings, presenting findings and proposed solutions., • Create and manage project plans, ensuring tasks are prioritised and assigned appropriately., • Own business requirements, specifications, prototypes, and testing activities., • Maintain accurate project documentation including risks, issues, actions, and meeting notes., • Delegate tasks to junior analysts or interns when appropriate, setting clear expectations., • Support project management tasks such as updates to the engagement lead, resourcing input, and forecasting., • Prepare materials for senior stakeholder meetings, including Steering Committees., • Contribute to internal knowledge sharing and analyst forums., • Work across multiple client engagements simultaneously, managing your time effectively., • Use the Microsoft suite (Excel, PowerPoint, Word, Visio) to produce polished, client-ready materials. What We’re Looking For • Experience or strong interest in private equity operations (essential)., • Strong analytical, problem-solving, and organisational skills., • Ability to understand complex processes and translate them into clear documentation., • Confident communicator with the ability to engage senior stakeholders., • Proactive mindset and willingness to take ownership of tasks., • Ability to work across several projects simultaneously., • Collaborative and supportive team player with a desire to mentor others., • Working knowledge of Excel, PowerPoint, and other MS tools (Visio desirable)., • Understanding of data concepts (SQL, DAX, Power BI) is advantageous but not essential. Why Join Us? This is an excellent opportunity for an ambitious analyst who wants to build a career in private equity operations and consulting. You will receive hands-on experience, exposure to senior clients, and structured development to support rapid progression. You’ll be part of a team that values people, encourages learning, and supports you to develop both professionally and personally.

If you need support in completing the application or if you require a different format of this document, please get in touch with at or call TCS London Office number 02031552100 / +44 204 520 2575 with the subject line: “Application Support Request”. Role: Salesforce Business Analyst Location: London, United Kingdom Contract: Permanent Mode of Working: Hybrid Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. • TCS Digital Field Service Management(DFSM) Practice requires an experienced Salesforce Business Analyst to help discover and design the Field Service Management solution on Salesforce Field Service Lightning(FSL) platform for a multinational corporation specializing in food services and facilities management., • The desired individual will possess strong communication and influence skills with both technical team members and business stakeholders, and should have the skills and experience to assess customer requirements and functional architecture. Field service and related industry experience, as well as Field Service Lightning (or other FSM platform) implementation experience is preferred., • The Business Analyst should work closely with Business users to identify the requirements, create user stories, identify dependencies and document them. He/she should also help the Customer Product Owner & the team to maintain the Product Backlog, prioritise and groom user stories, and design the functional solution. The Role As a Salesforce Business Analyst, you will have a good understanding of typical business challenges, solutions and best practices in Field Service Management space, and should be able to interact with both technical and functional teams to understand requirements, analyze information, and design comprehensive solutions over the FSL platform. Your responsibilities: • Provide expertise to understand and analyse the customer’s Field Service Management requirements, • Create functional specifications, user stories and user documentation, • Help design solutions and advise suitable ways to best leverage the FSL platform to support critical business functions and meet project objectives, business requirements and company goals, • Analyze functional challenges; develop recommendations and solutions for those problems, help implement those solutions, and assess the business impacts and results, • Participate in the full software development life cycle from feasibility and requirement analysis to design, development, demo, testing and deployment, • Conduct meetings with business teams to solicit the business requirements, • Possess an overall understanding of the project solution from a functional aspect, • Provide functional oversight & guidance in the implementation of a project solution, • Provide recommendations/validations of the functional implementation of a solution, • Provide thought leadership on FSM to customer & delivery teams Essential skills/knowledge/experience: • Excellent understanding, skills & experience on Field Service Lightning and/or other Field Service Management platforms, • Excellent understanding of Field service & related business functions, FSM workflows & best practices to drive Field Service implementations, • Experience working as Business Analyst conducting user workshops, analysing requirements, creating functional specifications, user stories and user documentation, • Experience preferable in Field Service Management product implementation., • Experience working in Agile & Waterfall environments, • Conversant in a broad range of technical topics including - integration, master data management, user experience Desirable skills/knowledge/experience: • Experience/knowledge of Field Service Management Platforms, • Good understanding of Enterprise Architecture, and working with ERP/CRM systems, • Basic understanding of Salesforce development platform, Service Cloud, and best practices, • Salesforce Business Analyst/Service Cloud/ Field Service Lightning Consultant certified. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon. Diversity, Inclusion and Wellbeing Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998. We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role. As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at if you would like to opt in. If you are an applicant who needs any adjustments to the application process or interview, please contact us at with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process. Next Steps: Application Process (optional) • Skill-Based discussion: This will be a level 1 interview with the project team, it can be via video or in-person. Details will be confirmed by your recruiter., • Managerial discussion: This discussion will focus on behavioural aspects and person-organisation fit., • HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have. Beware of Fraudulent offers This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to to report any fraudulent activity. Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Join us and do more of what matters. Apply online now.

Role: Client Services Analyst Business Area: Post Trade Regulatory Reporting Solutions Role Overview Join a fast-moving, customer-focused team at the heart of post-trade regulatory reporting. Our solutions support global sell-side and buy-side firms in handling operational risk and meeting regulatory obligations across reconciliations, reporting, and trade confirmations. You'll be the trusted first point of contact for our broad client base. You'll combine client service excellence with technical investigation, helping clients resolve issues quickly while driving service improvement. You will provide Tier 1 client support to banks, hedge funds, and other financial institutions. The role focuses on responding to client queries, performing initial investigations, coordinating with internal teams, and proactively improving client experience. The Analyst also prepares for and runs monthly operational meetings with our most important customers reviewing service performance, ticket trends, and ongoing issues as well as the management of any open JIRA items. Key Responsibilities • Responding to customer queries and performing Tier 1 investigations in line with defined SLAs, • Handle support tickets via the Customer Portal hosted on Salesforce, ensuring accurate logging, tracking, and ownership until resolution, • Raise defects to Development, QA, Product, Professional Services teams whilst keeping clients fully updated in their progress, • Develop and maintain a good functional understanding of the business services and solutions provided, • Issue service notifications and broadcast communications to users., • Collaborate effectively with internal partners including development, QA, solutions, and professional services teams, • Partner with the Head of Client Services / Team Lead to continuously improve service quality, identify ticket reduction opportunities, and proactively support clients, • Coordinate and lead monthly operational review meetings with key clients, understanding themes, open defects, and client concerns., • Maintain and update internal documentation to ensure knowledge accuracy and accessibility, • Develop knowledge base articles and client tooling to reduce incoming ticket volumes, • Act as a strong voice for client-impacting defects, highlighting their prioritisation and resolution with product owners and scrum teams, • Use SQL, MFT Anywhere, and related tools to proactively investigate client issues in a timely manner, • Running training sessions with new clients to ensure they get the most from the application.Essential Experience & Skills, • 2-3 years' experience in a helpdesk, customer support, or client-facing operational role, • Strong client-centric demeanor with confident customer interaction via phone and ticketing systems, • Excellent written and verbal communication skills, with the ability to collaborate efficiently across teams, • Strong presentation and meeting facilitation skills, capable of explaining sophisticated technical issues in clear, client-friendly language, • Experience in post-trade processing, including equities, equity derivatives, or other financial instruments, • Knowledge of reconciliations and/or transaction and regulatory reporting processes, • Professional proficiency in English (reading, writing, speaking, and listening)Nice to Have, • Knowledge or experience with MiFIR and/or EMIR regulatory reporting, • Basic SQL knowledge or exposure to another programming language for investigative support work, • Basic understanding of networking concepts, including FTP/SFTP, • Familiarity with JIRA, Confluence, and/or ServiceNow London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Senior Business Analyst - Salesforce Service Cloud 📍 London (Hybrid - 2 Days Per Week Onsite) 📅 12-Month Contract We are seeking an experienced Senior Business Analyst to support a major enterprise Salesforce programme within a complex, fast-paced environment. This role is ideal for a BA who has worked recently with Salesforce Service Cloud and Salesforce Sales and Data Cloud and enjoys operating across both business and technology teams to drive delivery outcomes. You will work closely with internal stakeholders, technology teams, and external suppliers - including a specialist Salesforce delivery partner supporting a large-scale Salesforce estate. The role requires strong analytical capability, excellent stakeholder management skills, and the ability to produce high-quality artefacts that support successful solution delivery. Key Responsibilities Work with business and technology stakeholders to gather, analyse, and document requirements Support delivery across Salesforce Service Cloud and Salesforce Data Cloud initiatives Produce process maps using BPMN and document complex business logic Create visual artefacts including screen layouts, workflows, and application forms Understand and document interactions across multiple integrated systems Collaborate with project technical teams to align on a shared delivery vision Support external delivery suppliers with structured requirements and solution inputs Drive ...

A global SaaS company seeks a Sales Operations Analyst to support their EMEA business from their London headquarters. Ideal candidates have 5 years of data analysis experience in sales operations, strong Salesforce and Excel skills, and knowledge of SQL and data visualization tools. The role involve

A global technology company in London is seeking a Sales Commissions and Operations Analyst to calculate sales commissions, manage commission plans, and provide business insights. The ideal candidate will have strong analytical skills, proficiency in Excel and Salesforce, and experience in a high-gr

Commercial Analyst required by an Ambitious, Luxury Tailormade Travel Operator. This role will be instrumental in driving this company’s commercial performance. Initially a fixed term 6-month contract paying £50,000 (pro rata) Fully home-based. Responsibilities of this Commercial Analyst position: Review revenue performance across sales, marketing, and product activity, building dashboards to track pipeline, conversions, acquisition costs, customer value, and growth trends while delivering forecasting, budget support, and performance updates for leadership. Manage CRM data quality, reporting, and system structure by creating tailored dashboards, improving customer data visibility, maintaining reporting accuracy, and streamlining CRM processes and automation with sales and marketing teams. Support sales, marketing, product, and finance teams with pipeline analysis, campaign performance, lead quality evaluation, product performance insights, and reliable revenue reporting aligned to shared business KPIs. Identify opportunities to improve revenue processes through system upgrades, integrations, automation initiatives, and rollout of analytics tools that enhance reporting efficiency and support business growth. Translate commercial data into actionable recommendations by developing forecasting and scenario models, supporting pricing and margin initiatives, and providing insights that guide long-term growth planning. Experience required: 3 – 6 plus years of experience in revenue ops, commercial analysis, or BI Strong experience using CRM’s such as HubSpot, Salesforce and Zoho including reporting and creating dashboards Advanced Excel and Reporting tools such as Power BI, Tableau and Looker Strong knowledge of sales funnels, marketing attribution, and revenue forecasting. Experience within travel or ecommerce will be beneficial If you are interested in this Commercial Analyst role and you feel you have all of the specified experience mentioned above please send your CV to asap