Retail Administrator
2 days ago
City of London
Are you a detail-driven, highly organised individual with a passion for retail operations? We’re looking for a dynamic Retail Administrator & Stock Coordinator to support the day-to-day efficiency of the brand’s London stores and warehouse. You’ll play a key role in ensuring seamless back-of-house operations, accurate reporting, and exceptional stock control, all while working closely with the sales team to help deliver an outstanding customer experience. What You’ll Be Doing: 1. Reporting & Finance Support • Maintain and update daily sales figures; distribute reports to the Finance team and Retail Manager., • Send accurate end-of-day sales reports., • Prepare and submit monthly performance reports to Head Office., • Manage and reconcile petty cash with precision. 2. Stock Management & Control • Monitor and maintain accurate stock records by regularly matching physical stock with system data., • Ensure all pricing is correct and up to date., • Lead periodic stocktakes and ensure all discrepancies are resolved promptly., • Track borrowed stock from Head Office or other departments. 3. Stock Receiving & Processing • Handle all incoming stock for the London store — from unpacking and pricing to organising in the stockroom and shop floor., • Complete all stock processing and documentation on the same day items are received., • File and maintain paperwork for all stock movements (transfers, receipts, etc.). 4. Retail System Administration (Retail Pro) • Confidently operate both back-office and front-of-house functions of the Retail Pro till system., • Support the team with end-of-day cash reconciliation and reporting. 5. Order Entry & Purchasing Support • Accurately input all purchase orders into the system to enable smooth stock receiving., • Assist the sales team by processing stock and special order requests. 6. IT & Communications Liaison • Act as the point of contact for any IT or communication system issues, coordinating with external support teams until resolved. 7. Coordination with Head Office & Warehouse • Maintain strong communication lines with Head Office regarding stock discrepancies or code issues., • Liaise with warehouse and production teams for delivery updates and order status. 8. Stock Replenishment & Merchandising • Monitor key product lines (COR stock) and recommend restocking to the Retail Manager., • Support visual merchandising by allocating and preparing new stock for the shop floor. 9. Shipping & Deliveries • Pack and prepare customer shipments (including furniture, clothing, and homeware), ensuring all paperwork is complete and accurate. 10. Stockroom & Health & Safety • Maintain a clean, well-organised, and safe stockroom environment that meets company and legal standards., • Manage space for seasonal stock and sales events efficiently. 11. External Supplier & Logistics Coordination • Work with homeware suppliers to coordinate orders and deliveries., • Manage courier relationships (e.g., UPS and others) for timely and efficient logistics. 12. General Store Support • Collaborate with Retail Manager, Warehouse, and Head Office to ensure the sales floor is fully equipped – from packaging and stationery to catering and fixtures., • Provide occasional cover on the shop floor when needed. Who You Are: • Exceptionally organised and detail-oriented, • Proactive and solution-driven with excellent time management skills, • Comfortable juggling multiple responsibilities in a fast-paced environment, • Strong communicator who can build relationships across departments, • Experienced with retail systems (Retail Pro experience is a plus), • Passionate about retail, stock management, and operations What We Offer: • A collaborative, creative, and supportive work environment, • £35,000 base salary plus monthly bonus based on store performance, • Boutique hours and closed on Sunday