Technical Support Engineer
hace 3 días
Hemel Hempstead
We’re looking for a technically curious, hands-on engineer to join our growing Technical Department, supporting market-leading HVAC and controls solutions across the UK. This is a varied, field-facing role where no two days are the same — combining technical problem-solving, supplier collaboration, site work, and customer support. What you’ll be doing • Based from our Hemel Hempstead office, with regular travel across the UK (and occasional overnight stays), • Acting as a key technical link with our main suppliers — Samsung, Toshiba, and Mitsubishi Electric, • Attending manufacturer training courses and update meetings, • Staying up to date with product applications, diagnostics, and best practice, • Providing expert technical support on a wide range of systems, including:, • Air & water sourced (H)VRF systems, • Chillers, • Air-to-water heat pumps, • Heat recovery ventilation, • Split systems, • Local and central control systems & accessories, • BMS interfacing and bespoke control panels, • Supporting colleagues, contractors, and consultants via:, • Telephone and email support, • Technical training sessions, • Site visits for commissioning, fault-finding, and troubleshooting, • Completing commissioning documentation and producing clear, detailed site visit reports, • Maintaining an up-to-date technical library of manuals, software, and hardware tools What we’re looking for • A reliable, professional engineer with a strong technical mindset, • Comfortable working:, • On construction sites, • At height, • Outdoors and in varied environments, • Flexible approach to working hours to meet customer and project requirements, • Strong communication skills — confident dealing with colleagues, clients, and suppliers, • A practical problem-solver with good computer literacy (Microsoft Office and manufacturer diagnostic tools), • Willingness to learn — training provided Requirements • Full UK driving licence and own vehicle, • Valid passport, • Appropriate CSCS card, • Ability to travel and stay away from home when required