Retail Assistant - Harpenden
11 hours ago
Harpenden
Retail Assistant - Harpenden VISION OF THE ROLE: Responsible for set-up, maintenance and operation of the retail and golf department. To assist and serve our members/guests with the requested retail, reception and golf experience ensuring service excellence and maximises each sale opportunity for department and club. MEASUREMENT OF SUCCESS: The Retail Assistant will be measured against key criteria: Operating profit (derived from retail income) Customer loyalty measured by Net Promoter Score (NPS) Retail audit Head Professional reviews, operational feedback, and personal objectives RESPONSIBILITIES: Operations • Reviews daily bookings, tee times, lessons, societies and events., • Greets customers using name where possible. Offers customers playing options and informs of daily offers and promotions. Answers questions relating to retail and golf issues., • Processes all telephone enquiries, green fee and other payments in a professional manner., • Reconcile all transactions and process orders through the ESP/check order system in an appropriate manner., • Offer assistance to customers on merchandise and facilities on offer., • Complete daily tasks and duties in a timely fashion., • Replenish shop stock and update promotions daily, ensure stock is secured out of hours., • Maintain and well-presented retail area, with all items bar coded and security tagged., • Maintain the highest level of security never leaving the retail area unattended., • Completes opening and closing procedures as per shift., • Assist in the training and development of new or less experienced colleagues., • Ensure personal level of compliance within the BGL Academy is 100% at all times., • Maintain a strong network with fellow BGL golf retail colleagues to support robust collaboration. Financial • Ensure all BGL procedures and policies are adhered to. Customer Experience We expect all our staff to strive to: • Maintain open and honest communication with our customers, both internal and external, at all times, • Create and have a positive impact on our local community. Supporting regular neighbourhood events and working closely with society, • Protect and nurture our environment, consider everything from alternative work methods through to maintaining and supporting our local wildlife, • Support each other in everything we do, recognised, and develop each individuals potential, • Take complete ownership of their own actions and have pride in what they do, • Deliver to our customer's consistent high levels of service, quality, and value in everything we do