Trainee Claims Case Manager
7 days ago
Bolton
Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement. As a Property Claims Manager based in Bolton, you’ll be the hero behind the scenes. What will your day look like: ?? Proactive Case Management: You’ll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly. ?? Customer Interactions: Whether it’s clients or direct customers, you’ll handle interactions with professionalism and a dash of TCF (Treating Customers Fairly). ?? Third-Party Wizardry: Managing suppliers? You’ve got this! Drive cases to settlement while balancing service, cost, and time. ?? Craftsmanship: Your work will be top-notch, following internal processes and guidelines. Picasso would be proud. ?? Authority and Compliance: Stick to the rules, adhere to governance, and keep data secure. You’re the claim whisperer. ?? Self-Development: Embrace feedback, learn, and grow. PDRs and learning courses are your secret weapons. ?? Team Player: Positive vibes, great teamwork, and a culture that feels like home. Knowledge and Abilities: How We Measure Success: ?? SLA Performance: You’ll ace it. ?? Phone Audit: Your phone skills? A+ ?? Lifecycle Metrics: You’ll own them. ?????? Audit: No breaches here. ?? PDR Forms: Completed and shining. ?? Team Performance: You’re the MVP. Requirements: ?? Relevant Claims Experience ?? Good Customer Service Skills ? Time Management Wizardry ?? Interpersonal Charm Ready to make an impact? Apply now and let’s create something extraordinary together! ???? Benefits Career & Purpose • Davies Innovation Lab, • Leadership training programme, • Funding for professional qualifications, • The Davies Foundation, • Local charity funding, • Pennies To Heaven, • Employee Resource Groups, • Pension, 5% employee and 5% employer contribution, • My Choices at Davies provides; High Street discounts and Financial wellbeing hub, • Life assurance: x4, • Refer a Friend, • Cycle to Work Scheme, • Lease car salary sacrifice, • Davies Incentive Plan, • Wellbeing centre; move, munch, money & mind focus, • Discounts with 100's of UK retailers, • EAP; 24/7 confidential helpline, • 25 days holiday, increases to 26 days after 5 years and 27 after 10 years, • Flexible working, • Dress for your day, • Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage, • Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan