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Accounts Manager for a market leading audit and advisory firm. Your new company This market leading audit and advisory firm, with a large regional presence across the North west is seeking to appoint a new Accounts Manager to their modern Bolton office. This is a newly created opportunity due to consistent growth within the firm's portfolio and presents an excellent opportunity for an ambitious individual to take their career to the next level and become part of a growing exciting firm.Your new roleAs an Accounts Manager will be responsible for managing a portfolio of clients, ensuring their financial and accounting needs are met with excellence. You will be the main point of contact for clients, building strong relationships while overseeing day-to-day accounting processes. You will act as the primary point of contact for your clients, providing advice and guidance on accounting, tax and financial matters. You will oversee the preparation of annual accounts, tax returns, and VAT returns for clients, ensuring accuracy and compliance. What you'll need to succeedIdeally, you will be ACA/ ACCA qualified or towards the latter end of your studies, but qualified by experience will be considered. The organisation is looking for an individual with excellent interpersonal skills with a strong commitment to providing professional excellence to help you to build strong client relationships, as well as good analytical review skills.What you'll get in return The firm will offer you a competitive salary that is reflective of your experience and qualifications, which includes a healthy holiday package of 23 days + bank holidays. Additionally, the package offers an array of schemes and internal benefits, focusing on flexibility and prioritising your worklife balance. # 4651861

Czech & German OR Czech & Polish Customer Service Representative - (Hybrid, mostly remote) Location: Cambridge (Remote and 1 x per month in the Office) Salary: £25,000 per year Client Profile: Origin Multilingual is proud to announce, we are searching for a Czech & German OR Czech & Polish Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time basis. Key Purpose The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer. Key Responsibilities: • Answering calls from existing and new customers, • Proactively dealing with all queries relating to the business, • Taking orders and bookings via external and internal calls, • Managing email queries, • A professional approach with the ability to build rapport with each customer, • Demonstrating extensive knowledge on all product ranges, • Facilitating calls from B2B and B2C Personal Specification The successful candidate for the position, will have the following competences: • Previous experience in a similar role (preferred but not essential), • Customer service experience (preferred but not essential), • Self-motivated, with a ‘can do’ attitude, • Attention to detail with high level of communication skills is essential, • Czech & German OR Czech & Polish Fluent, • Computer literacy, • A passion to deliver the highest quality for our client’s customers Shift pattern: • Monday to Friday; 08:00-16:15 Additional benefits: • Contributory pension scheme of up to 6%, • Opportunity to buy & sell holiday, • Gym membership discounts, • Contributory hospital and health cash plan, • Cycle2Work scheme, • Eye care vouchers, • Free monthly nutritional and personal care products, • Life assurance, • Discounts at leading brands and retailers

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Are you ready to jump into a dynamic and fast-paced environment? Our client, a leading UK-wide logistics company, is on the lookout for a Temporary Customer Service Co

The Body Shop is committed to generating positive economic, social and environmental impact. To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. As part of our dedicated team of Consult

As Customer Service Coordinator, you will be responsible for ensuring customers receive a high-quality service experience through accurate order processing, effective communication, and proactive problem-solving. They are now looking for a Customer Service Co-ordinator to support their UK operations

We are now looking to recruit hardworking, articulate individuals to join our Client Servicing Administration teams where you will play a key role in providing our award-winning service to our customers.For hard working individuals, there are excellent career development opportunities available.We h

I am pleased to be working with a market-leading, Bolton-based client who are looking to add to their well-established team.They are looking for an attentive and proactive Customer Service Advisor to join their operation on a full-time, permanent basis.This is an exciting opportunity for someone who

Who we are Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees. The EH Way At Employment Hero, we’re proud of our unique DNA, which we call The EH Way. • We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission, • We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy, • We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale, • We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission, • We Live by Our Values - we role model our values 100% of the time, • We Expect High Performance - we set a high standard and we’re not satisfied with being average This role Our Customer Care Consultants are partners to our clients and are responsible for gathering information and ensuring their continued support and success after implementing our Employment Hero HR/Payroll product. In this role, you will be supporting our customers to ensure accuracy and correctness of HR/Payroll compliance and legislative conditions of employment for our clients. Addressing customer issues with professionalism and care, and escalating to the appropriate teams where necessary. Your key focus areas will be • Supporting customers post go-live by resolving HR/Payroll-related queries with care, speed, and accuracy, • Driving confident HR/Payroll platform adoption and usage by offering proactive guidance and compliance expertise, • Contributing to ongoing product and process improvements using customer feedback and insights, • Reducing HR/Payroll support escalations by providing effective first-touch resolutions and knowledge-sharing This will include • You will provide support to clients after they 'go-live' by walking them through updates needed or how to troubleshoot in a variety of ways, such as award interpretation and platform configuration, • You will respond to HR/Payroll-related queries from internal support team members and external clients via email, phone and the Employment Hero platform, • Take on client and team HR/Payroll escalations for our customers, • Assist with requirements gathering to run post mortem's and run internal support team workshops, • Assist with troubleshooting and client queries; coordinate with internal teams for successful delivery, • You will work closely with your team of Support Consultants and lead the HR/Payroll platform adoption to meet each client's specific requests, • You will help to build and continually improve documentation, and embrace new & existing technologies to improve the way we provide service, both for our customers and for our internal team of Support Consultants, • You will be creative, aiming to simplify and improve processes to help team operations run more efficiently and increase client happiness. Who you are To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring: • A background in HR/Payroll or related field is important, • Experience working in SaaS and customer support is preferred, • Previous experience in setting up, implementing or administering HRIS/HCM systems, • A confident and engaging communicator who is comfortable building relationships with a variety of people, • Well-organized approach to your work. You can juggle multiple priorities and deadlines, • An attitude that always puts your customer's needs first, • The ability to identify issues or problems early on and work collaboratively with your team to remove roadblocks and fix problems, • Strong and polished verbal and written communication skills, • High level of emotional intelligence and maturity What we can offer At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means • You will work remotely, with the flexibility to own your time and impact, • You will access cutting-edge tools to amplify your work, knowledge and outputs, • You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life, • You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies, • You’ll also have access to a wide range of benefits that includes - a very generous parental leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/

Inbound Talent has been engaged exclusively to run the search for an Account Managers to join one of the leading, PE-backed IoT connectivity businesses in the UK. At least 3+ years in B2B account management sales experience. This is a existing account management position, ideal for commercially driv

Start Date: 06/07/2026 What’s in it for you? • A great starting salary of £26,116 rising to £26,738 after 8 months of being here, plus incentives and bonuses., • Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us., • Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly., • Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family., • Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year., • Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want., • Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts., • Volunteering days, so you can give back to your local community., • Optional Private Healthcare and Dental, to protect you and your family., • On target commission available What Are You Waiting For? If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started! About the role If you’re someone who puts customers at the heart of every decision, understanding their needs, and helping them find the right solution, then this could be the perfect role for you. This is a fast-paced, rewarding role where your communication skills, ability to adapt, drive and determination will help you succeed – and where your results are recognized and rewarded. At EE, we're harnessing the power of technology to bring people together and make life better. Join our Lancaster Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. From the latest mobile tech to smart home solutions and insurance protection, every call is an opportunity to make a genuine difference. On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for? You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets. We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most. Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.

A leading accountancy firm is seeking an experienced Accounts Manager to Senior Manager to join its Business Advisory team in Bury St Edmunds. With continued growth and investment in the team, they are now looking to appoint an ambitious Accounts Manager to Senior Manager who can play a key leadersh

Yard Operative/ Customer Service Assistant – Huws Gray Bury St Edmunds - Keep Things Moving Behind the Scenes Be Part of Something Bigger at Huws Gray. If you enjoy working outdoors, being part of a practical team, and delivering excellent customer service, we'd love to hear from you.

Job Title: Call Center Agent Reporting to: Branch Manager Position Type: Full-time/Part-time MAIN PURPOSE OF ROLE: This role includes seeking friendly, enthusiastic, and professional Call Center Agent to join our customer service team.

A local organization in Bolton is seeking a Personal Advisor to support Looked After Children and Care Leavers, helping them transition into adulthood. Essential qualifications include NVQ Level 3 in Caring for Children and Young People.

Supporting Documents ↗ Personal Advisor leaving care support JD ↗ Privacy and Cookie Policy ↗ Top Tips ↗ Staff Benefits ↗ Our Values & Behaviours ↗ Documents for DBS * ↗ Documents for Right to Work Calculate your take home pay. Please ensure you personally complete your app

Campaign Management: Plan, implement, and manage marketing campaigns across digital platforms, ensuring they meet client objectives. Requirements * Proven work experience as an Account Manager or in a similar role in digital marketing (min.

Candidates should have experience in digital marketing, strong organisational skills, and creativity. A recruitment consultancy is seeking a Marketing Account Manager or Junior Account Manager in Bolton, England. The role requires building client relationships and managing marketing campaigns effect

Great starting salary of £26,116 rising to £26,738 after 8 months, plus incentives and bonuses.Online GP – access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.Market‑leading paid carer’s leave – up to 2 weeks off for carers to support colleagues

Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations. Welcomes on site enquiries and potential residents in a warm and friendly manner ensuring a first impression of exceptional customer service. The ability to in

You will speak with customers over the phone, learn what matters most to them, build relationships and match them with the right EE products and services. Providing excellent service in a fast‑paced environment. We are looking for someone who has experience in similar roles, where they have thrive

Benefit Cosmetics is seeking a Part-time Brow and Beauty Expert for their location at Boots Broughton Park, Salford, UK.

We’re looking for: A passion for delivering great customer service Clear and confident communication skills Strong attention to detail and problem-solving ability Comfort with using phones and computer systems The ability to stay organised and multitask A proactive mindset and willingness to

What You’ll DoAs a Customer Service Specialist, you will:Manage customer orders for assigned accounts from order entry through fulfillmentEnsure customer timelines and requirements are met while proactively resolving issuesPublish weekly sales order reports including confirmations and analysis for

Call Centre - Customer Service Advisor. As a Customer Service Advisor in our Contact Centre, you’ll be the friendly voice that helps our customers when they need us most – whether it’s something small or something serious, we’re here to make sure they feel cared for. Answer a variety of call

Pack Horse is seeking a Duty Manager in Affetside to oversee daily front-of-house operations and ensure exceptional customer service.

Barker Ross is seeking a skilled Telescopic Forklift Driver for a construction site in Bolton.Candidates should have over 3 years of experience, hold a valid CPCS or NPORS license, and possess a CSCS card.This full-time position offers ongoing work in a dynamic environment.Responsibilities include s

NatWest Group is offering an Apprenticeship in Commercial & Institutional Banking.

Internal Applicants Only The role of Senior Call Handler supports the Integrated Contact Centre (ICC) by conducting quality assurance audits on NHS 111, 999, and dual-trained call handlers using NHS Pathways. The post holder works closely with management and training teams to improve call quality an

Delivering the adventure, ensuring an amazing customer experience.

Imperial Recruitment Group is seeking an Account Manager for a leading waste management company in Belmont, UK. This position is excellent for ambitious individuals looking to contribute to sustainability in waste management.

RUTRONIK Electronics Worldwide in Bolton, United Kingdom is seeking a Customer Service representative to manage day-to-day operations and serve as the main point of contact for customers.

Cloudbeds is seeking a Customer Support Manager in Salford, England. In this role, you'll lead a team to provide exceptional support to hoteliers, leveraging your hotel operations experience. You'll work in a fully remote environment, contributing to a team focused on innovation and customer success

Job Title: Customer Service Advisor. Experience operating within a customer service (office) environment. This is an excellent opportunity for a motivated individual with strong customer service experience to play a key role in delivering high-quality support to a wide range of clients.

Bupa UK is looking for a Customer Service Advisor based in Salford.This permanent full-time position offers a basic salary of £26,700 with the potential to rise to £31,250 within 18 months.Key responsibilities include answering customer inquiries, guiding them through their coverage, and ensuring

As a Customer Service Advisor in our Contact Centre, you'll be the friendly voice that helps our customers when they need us most – whether it's something small or something serious, we're here to make sure they feel cared for. Call Centre - Customer Service Advisor. Answering a variety of calls t

Customer Service (m/f/d) – Bolton (United Kingdom).We are a leading global distributor of electronic components.We invite applicants to join our team.An innovative and international company that enjoys consistent growth.Continuous growth through technical training with Rutronik and directly with o

Internal Applicants Only The role of Senior Call Handler supports the Integrated Contact Centre (ICC) by conducting quality assurance audits on NHS 111, 999, and dual-trained call handlers using NHS Pathways. Senior Call Handler | North West Ambulance Service NHS Trust. The post holder works closely

The role includes contacting customers, suppliers or third parties to obtain read information.

Apprenticeship – Commercial & Institutional Banking.Commercial & Institutional Banking partners with businesses and financial institutions to provide the finance, expertise, and long-term support they need to navigate complexity, grow with confidence, and achieve their ambitions sustainably.Qualif

As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.Carry out reception duties, greeting clients on arrival, and updating records.Triage th

Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. As a Lidl Customer Assistant, no two shifts are the same. Be a Lidl expert, helping our customers with their questions, queries and requests.

Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with local and international companies.We guarantee 15-25 hours per week with an hourly pay of between £18 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You don't ha

Previous experience as a mystery shopper is a plus but not required. We collaborate with leading brands in various industries, offering our mystery shoppers diverse and engaging opportunities to evaluate and enhance service standards. Are you a shopping enthusiast with a keen eye for detail? Do you

Certain Advantage is hiring for a Housing Support Administrator, for our client in Eccles, starting on Monday 16th February 2026. My client is seeking a proactive and efficient Housing Support Administrator to join their existing team on a temporary project. This office-based role is essential in supporting daily administrative tasks and ensuring smooth communication and operations. Previous experience in housing is preferred but not essential. Key Responsibilities Communication: Handle incoming phone calls and emails with professionalism and efficiency. Compliance: Uploading certificates and raising work orders Bookings: Booking in contractor visits to site Invoicing: Process and manage invoicing tasks accurately General Administrative Support: Assist with various other administrative duties as required to support the team. Requirements Experience: Prior administrative experience is beneficial. Experience within a housing environment is preferred, but not essential. Skills: Excellent verbal and written communication skills. Proficient with basic computer skills and MS Office. Strong organisational skills and attention to detail. Ability to work independently and as part of a team. Passionate : Enjoy working part of a team Customer service : Provide reliable service to customers Ownership : Working in a fast-paced environment and taking ownership of challenging situations What We Offer £13.18 an hour working 9am-5pm Monday to Friday (35 hours per week) A full-time office-based role in a dynamic housing environment An opportunity to work on a key project with potential for extension beyond the 2 months Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

Customer Service / Sales Order Specialist Location: Worsley, Manchester (Hybrid – 2 days office / 3 days home) Salary: £31,665 per annum Hours: Full time, 37.5 hours per week Contract: Permanent BOC Limited, a Linde company, is currently recruiting for an experienced Customer Service / Sales Order Specialist to join their Customer Service Centre in Worsley. This is an ongoing temporary opportunity that is expected to lead to a permanent position. This role is an elevated version of the standard customer service position and will suit someone comfortable working with complex processes, conducting in-depth investigations, and operating with a high level of autonomy. Key Responsibilities Managing complex customer and sales order queries from start to resolution Investigating and resolving issues across multiple systems Working at pace while balancing competing priorities Proactively identifying improvements and challenging existing processes where appropriate Collaborating with internal teams to ensure excellent customer outcomes Skills & Experience Required Previous experience in a call centre or contact centre environment (strongly preferred) Experience handling complex customer or order-related queries, ideally in a service or contact centre environment. Strong systems capability — particularly SAP, AWS and Salesforce. High resilience and the ability to work at pace while managing competing priorities. Self-motivated, proactive, and comfortable challenging the status quo.Exceptional candidates without contact centre experience may be considered. Working Pattern Monday to Friday, shifts between 8:00am – 6:15pm Occasional Saturday morning shift (7:00am – 12:00pm) approximately once every three months Hybrid working: 2 days in the office / 3 days working from home What’s on Offer Salary of £31,665 per annum Hybrid working model Opportunity to step into a higher-level role with real autonomy Strong chance of securing a permanent position with a global organisation To apply or for more information, please submit your CV for consideration

Customer Service Specialist Department: Customer Contact Centre Reports to: Contact Centre Manager Location: Office based Hours: Typically 08:00–17:00, 5 days per week. Saturday working may be required. Role Overview At Panda, we value waste. We are looking for a Customer Service Specialist to join our Customer Contact Centre team. This role is the first point of contact for customers who get in touch with Panda by phone, email and Live Chat. You will help customers with queries about their waste services, resolve issues, provide clear information and support customers in using our digital tools and services. This is a great opportunity for someone who enjoys helping people, solving problems and working in a busy, customer-focused environment. Full contact centre training will be provided, so previous contact centre experience is not essential. Key Responsibilities As a Customer Service Specialist, you will: Handle inbound customer contacts through Panda’s contact centre phone lines, email and Live Chat Provide accurate information and support customers with service-related queries Guide customers through Panda’s digital tools, online services and processes Manage customer complaints with empathy, ownership and professionalism Maintain and update customer account records accurately in line with company procedures Record actions taken and ensure customer information is kept up to date Identify opportunities to improve the customer experience and share feedback with the wider team Advocate for and educate customers on digital tools and self-service options Work in line with relevant waste, service and compliance requirements Support the wider contact centre team to deliver a professional, consistent and helpful serviceAbout You We are looking for someone who is confident speaking with customers, comfortable using systems and motivated by delivering great service. You will have: Excellent communication and active listening skills A strong customer focus and a genuine passion for helping people A calm, professional and positive approach Good problem-solving skills Confidence using digital systems and the ability to learn new technology Resilience and adaptability in a busy contact centre environment Good organisation skills and the ability to manage multiple tasksDesirable Experience The following would be helpful, but is not essential: Experience in a customer service, contact centre or call handling role Experience using CRM or contact centre systems Ability to handle challenging calls with empathy and professionalism Experience supporting customers through digital tools or online processesTraining Full contact centre training will be provided. We are open to candidates with the right attitude, communication skills and willingness to learn. Why Join Panda? This Customer Service Specialist role is a great opportunity to join a busy, supportive team where you will play an important part in helping customers and keeping essential waste services running smoothly. You will be part of a business focused on service, sustainability, safety and continuous improvement. Join us on the journey. We are Panda. We value waste. We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste. Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve. At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together. We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward. We own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make. And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing. Our journey depends on talented, committed people who want to make an impact. Take the first step and join us on the journey. Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)

Sales Support Administrator. (BL7) £13.50 per hour An opportunity has arisen to join a successful organisation within their Sales Support team. This is a mixture of customer services and administration, NO inbound or outbound sales calls are involved! It is working 40.5 hours across 5 days per week. Tuesday and Wednesday 9am- 4pm, Thursday and Friday 7am - 5pm and Saturday 6am - 3pm. ( After a 6 month successful probation period, Saturdays can be worked from home ). Or, you can do half day on Tuesday, and then Thurs - Sat ( same hours as above) This would be 31 hours per week in total The role will be split giving support to three different departments on different days as follows; Tuesday ( half a day ) Duties will be supporting the Accounts team • Processing invoices and payments (no previous Accounts experience needed - just need to be good with numbers ) Tuesday (1/2 day) and Wednesday, Duties will be supporting a team of 4 Loss Assessors; • Liaising with customers to advise and update them on the progress of their case, • Scheduling appointments for Surveyors and other 3rd party appointments, • Updating client case notes, • Corresponding via telephone, email and letter Thursday, Friday and Saturdays, Duties will be Admin support to the Sales team; • Carrying out research on social media and other sources, tracking down potential leads to pass to the sales team to follow up, • Internal and external calls to the sales team and external parties – not sales calls, • Responding to emails, • Creating letters / documents To be successful, you will have excellent IT and communication skills and be a strong team player. Previous customer service and administration experience is essential. Please forward your CV for immediate consideration, I look forward to hearing from you. Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted. Follow us on LinkedIn and Facebook for updates, recruitment information, new vacancies and more

Contact Centre Manager, Call Centre Manager, Fleet and automotive, Bolton, Monday to Friday 40 hours per week, £35-40k must have own transport Are you an experienced contact centre or customer service leader who knows how to keep a busy operation running smoothly? We are looking for a Fleet Contact Centre Manager to join a fleet management business in Bolton. This is a hands-on leadership role where you will help shape, support and build a team that delivers an outstanding customer experience every day. As Fleet Contact Centre Manager, you will work closely with the Fleet Operations Manager, making sure customer requirements, service levels and KPIs are met. You will support the day-to-day running of the contact centre, lead the team when required, make confident frontline decisions and keep customers fully updated on vehicle repairs, breakdowns, replacement vehicles and supplier progress. What you'll be doing as Fleet Contact Centre Manager: Ensuring inbound calls are handled within agreed KPIs and service levels Prioritising workflow across the team to maximise efficiency, productivity and quality Supporting, motivating and developing call centre advisors Acting as a key contact for customers, suppliers and the management team during contact centre operating hours Making accurate frontline decisions around vehicle placement, breakdowns, replacement vehicles and cost control Chasing suppliers to ensure jobs are completed on time and VOR remains within KPI Keeping customers updated on the status of repairs and responding to queries in a timely, professional way Generating and distributing daily reports Supporting the Fleet Operations Manager with training new starters and updating the team on procedure or system changes Ensuring warranty items are issued to the correct suppliers within agreed timescales Maintaining accurate system notes and call records Assisting with rota cover and making sure the contact centre has the right level of support at all times Helping to deal with complaints, difficult situations and service issues Identifying simpler, better and more cost-effective ways of working Taking part in management meetings to improve processes and service delivery What we're looking for: Previous experience in a customer-focused service environment Experience within fleet, automotive, vehicle repair, breakdown, logistics or a similar fast-paced service setting would be ideal Previous supervisory or team leadership experience would be helpful, but this is not essential Good IT skills, with Kerridge or R2C experience being an advantage The confidence to make decisions in the absence of the Fleet Operations Manager Strong communication skills, both written and verbal Good attention to detail and the ability to keep accurate records A calm, professional approach when dealing with customers, suppliers and internal teams The ability to manage priorities, support a team and keep service levels on track Knowledge of vehicle parts would be beneficial This Fleet Contact Centre Manager role would suit someone who enjoys being at the centre of a busy service operation, where no two days are quite the same. You'll need to be organised, confident and customer-focused, with the ability to keep people, processes and suppliers moving in the right direction. If you are ready to step into a Fleet Contact Centre Manager position where you can lead from the front, improve service delivery and help build a high-performing team, we would love to hear from you