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Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues. Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers. Job Summary - CS Ops Specialist Contract type: 6 month FTC • Provide process, product and system expertise to our operational teams and key stakeholders outside of CS. Organise and co-ordinate resource, information, and support to meet project needs., • Provide training and support to our CS teams on complex queries and act as a contact point for projects., • Use data and understanding of processes to identify areas for improvement, redesign and implement improvements and work with the Team Leader to embed the changes. Ensuring our processes are efficient and delivering good outcomes for customers and colleagues., • Act as the process owner and ensure documentation and customer forms are reviewed and maintained., • Take the lead on team risks events, data protection breaches and complaints ensuring closure in a timely manner with appropriate remedial actions to avoid repeat instances., • Support the team with process and regulatory controls, including oversight reporting and checks, exception reports and ICOFR activities., • To oversee suspense and reconciliations and be the point of contact for audit and compliance activities. What You'll Do • Act as support for operational teams on complex cases including, complaints, and escalations ensuring the correct customer outcomes are achieved., • Use data to identify improvement opportunities and challenge historical controls. Redesign and implement process improvements, working with the Team Leader to embed these in the team. Ensure processes are mapped to the Customer Journeys, processes maps and process knowledge are documented, accurate and regularly reviewed. Form owner, reviewing and creating CS forms as required., • Take the lead on team route cause analysis actions, risks events and data protection breaches, ensuring closure in a timely manner with appropriate remedial actions to avoid repeat instances. Suggesting new controls or improvements to existing controls where necessary., • Provide/co-ordinate expert training and coaching to colleagues when required., • Supports the team with control oversight reporting and checks, including payment authorising and sign offs, exception reports. Oversee suspense and reconciliations ensuring they remain within tolerance., • Act as the business area representative in product and technical group forums and official projects or programmes as needed. Who You Are • Understanding of Lean and Six Sigma skills and methodology or equivalent, • Ability to collect, interpret and analyse data., • Design and facilitation of Improvement Workshops, • Benefits definition and realisation, • Excellent organisational skills and ability to meet tight deadlines in an environment with competing priorities., • Communicates effectively and able to work with people across all levels from front-line agents to senior management., • Aptitude to learn and make a difference., • Curiosity and tenacity to explore beyond the immediate circumstances to identify further improvements., • Ability to solve complex problems quickly and decisively. Qualifications • Minimum 5 A* - C / 9 - 4 Grade GCSEs (including English and Maths) or equivalent We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that's regularly reviewed. As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development. How we work at Canada Life Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward. We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That's why we offer a range of training, flexible working and opportunities to grow and develop. Diversity and inclusion Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we're making in DEI, and we continue for it to be a significant focus. "At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all." Nick Harding, Chief People Officer, Canada Life UK We appreciate that everyone has different work and life responsibilities. We're happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.

Teknikal Specialist Recruitment are now recruiting for Plant Fitters Immediate Start! Do you have a proven track record as a plant fitter?Does working for a family run organisation interest you? Yes?... We would like to hear from you! Our client are a national family run organisation, who have been established and trading successfully for well over 50 years. They have built a strong brand, a regular customer base within their industry and they are very successful and are now looking to hire a Plant Fitters to join their Engineering Team. Interested? Keep reading. Your responsibilitiesa Plant Fitter: You will carry out fault diagnosis and repair Manual Handling Equipment and repair, maintain and inspect all plant equipment You will ensure servicing schedules are followed in accordance with the Manufacturers specifications. Inspect and service all vehicles, plant and equipment in line. Carry out Plant safety inspections in line with group fleet policy Maintain prepare and present vehicles for annual LOLOR testing Conduct daily duties in a safe working manner whilst adhering to (QHSE) obligations under the Health & Safety at work ACT 1974 and follow the code of safe working practice in the work place. Report any unsafe acts, hazards, defective equipment to your safety advisor and maintain a safe working environment at all times. You have technical skills / qualifications and a proven track record in the following: A City &Guilds Level 2 in mechanical engineering or an equivalent engineering qualification Heavy plant machinery such as Loading Shovels, Fork Lift Trucks, 360 excavators, Cherry pickers, Have a proven track record with Diesel Engines, Gearboxes and Braking systems & Generators Have a proven Pneumatic Welding, Hydraulics, Electrical Motors Possess personal basic engineering tool kit (Spanners, sockets, screwdrivers etc.). Ability to work on own initiative or as part of a team. A flexible approach. Ability to work under pressure and meet deadlines Proven Trach record with Welding / Fabrication. Good Communication Skills Salary & Benefits Flexible Shift Pattern, 7am to 4pm, Mon-Fri, & 2 Saturdays each month. Pay £23-25 Per hour + Overtime Company Pension Progression & Development Good Team and Culture Regular Overtime If you are interested in this Plant Fitter vacancy and would like to be considered, for this role, then apply now as position will be filled soon. Refer a Friend and earn up-to £250 ask me how. TPBN1_UKTJ

Heavy Plant Fitter £23-25 Per Hour -Permanent, Full-time Teknikal Specialist Recruitment are working with a well-established company based in Redbourne who are looking to hire a Heavy Plant Fitter. Shift and schedule Overtime Weekend availability Monday to Friday Full job description Location: Redbourn, Hertfordahire, al3 7bd Salary: £23-25 Per Hour Job Type: Full-time, Permanent About the Role Our client are seeking a skilled and experienced Heavy Plant Fitter to join their team. They are a long established family business experiencing a period of growth and this is an excellent opportunity for a motivated individual with a strong mechanical background to work with a variety of specialist Heavy plant machinery. Key Responsibilities Perform routine maintenance, servicing, and repairs. Diagnose mechanical, electrical, and hydraulic faults and carry out necessary repairs. Work both in the workshop and provide breakdown support. Maintain accurate service records and documentation. Follow health and safety regulations and company procedures at all times. Requirements Proven experience as a Heavy Plant Fitter, Heavy Plant Mechanic, or similar role. Strong mechanical and electrical fault-finding skills. Knowledge of hydraulic systems and diesel engines. Ability to work independently and as part of a team. Full UK driving licence (essential). Relevant qualifications (NVQ Level 2/3 in Plant Maintenance or equivalent) desirable but not essential. Benefits Competitive salary with overtime opportunities. Pension scheme. Ongoing training and development. Friendly and supportive working environment. If you are interested in the above Heavy Plant Fitter Vacancy, then apply now as positions will be filled soon. REFER A FRIEND AND GET UP-TO £250! Call me to find out how it works. TPBN1_UKTJ