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We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Community Engagement Practitioner to play a pivotal role in our Enfield VCS in Enfield. Sounds great, what will I be doing? In this role, the individual will work as part of a multidisciplinary NHS team—alongside clinicians, social workers, and community partners—to support adults with moderate to severe mental illness. They will hold a caseload of service users, acting as a key point of contact and contributing to care planning, progress monitoring, and discharge support, using the RiO clinical records system. Working collaboratively with service users, they will co-develop person-centred recovery plans that prioritise social goals and community integration. Building strong therapeutic relationships using trauma-informed and strength-based approaches, they will support individuals in achieving personal recovery goals. The role includes helping service users access local resources, attend appointments, and engage in wellbeing activities, peer support, and psychoeducational groups. The individual will promote recovery-focused, jargon-free communication, advocate for co-production and integrated care, and liaise with both statutory and voluntary sector organisations to support effective service navigation. They will attend clinical meetings and community events, representing both Hestia and the Community Mental Health Team, while maintaining accurate, timely documentation of all support activities and risk assessments. Safe and ethical practice is essential, including adherence to safeguarding protocols, health and safety procedures, and quality standards. Ongoing supervision, training, clinical oversight, and participation in annual appraisals will also form part of this role. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for The ideal candidate will have an NVQ Level 4 in Care (or equivalent) or at least two years' experience working in a mental health setting. They will demonstrate a strong understanding of mental health issues, recovery principles, and co-production, along with experience collaborating with professionals, services, and community partners. The candidate should have knowledge of care planning, risk assessment, recovery tools, and relevant legislation such as the Mental Health Act. Excellent communication, relationship-building, and group facilitation skills are essential, as is the ability to work both independently and as part of a team in a fast-paced environment. Proficiency in IT systems, including electronic case management tools, is required. The candidate must be resilient, adaptable, and able to maintain clear professional boundaries, with a strong commitment to person-centred, trauma-informed practice. Desirable qualities include lived experience of mental illness or use of secondary care services, peer support training, knowledge of local community resources, and skills in training, mentoring, report writing, presenting, or speaking additional languages. Interview Steps We keep our interview process simple, so you know exactly what to expect. • Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Employment Specialist to play a pivotal role in our Employment Services in Camden. Sounds great, what will I be doing? To work with clients with more serious mental illness, you will need to be comfortable supporting people who have experienced / are experiencing serious mental health challenges, as well as possibly other serious difficulties in their lives. Although you will receive full training and support, it's important you are aware of the potential impact this may have on your own mental wellbeing. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for You will bring strong knowledge and experience of supporting individuals with mental health needs, particularly in finding, securing, or retaining mainstream employment. With experience in health or social care settings and familiarity with models such as Individual Placement and Support (IPS), you will be committed to maintaining fidelity to evidence-based practice and supporting long-term employment retention. You will demonstrate excellent interpersonal and communication skills, engaging confidently with clients, stakeholders, and partners at all levels to promote the service and develop effective solutions. Organisational ability will be essential, including managing diaries, prioritising workloads, and working to tight deadlines in an outcome-focused environment. You will also show commitment to professional standards and continuous development, with a sound knowledge of Health & Safety, Data Protection, Equality & Diversity, and employment law, including the Equality Act 2010. Bringing a positive, professional, and empathetic approach, you will be person-centred and committed to equality and diversity, while maintaining your own wellbeing and openness to feedback. You will also be confident in carrying out client needs assessments, action planning, and accurate record-keeping, with strong proficiency in Microsoft Office and databases. Interview Steps We keep our interview process simple, so you know exactly what to expect. • Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Supported Housing Worker to play a pivotal role in our Criminal Justice Service in Bromley. Sounds great, what will I be doing? The role involves providing comprehensive support to service users in accommodation-based services, particularly those with complex needs such as substance misuse, homelessness, and offending histories. Key responsibilities include building positive, professional relationships with service users, supporting them to manage their tenancies, and working towards sustainable independence. Staff are expected to assess individual needs using organisational tools, guide users in developing tailored support plans, and assist them in achieving personal goals, including moving on to more independent living arrangements. In this position, the emphasis is on empowering service users to improve various aspects of their lives. This includes encouraging them to take responsibility for their health, finances, and behaviour, and supporting their access to necessary services such as healthcare, substance misuse treatment, and mental health support. The role also involves motivating service users to engage in activities that promote wellbeing and helping them access opportunities in education, training, volunteering, and employment, thereby improving their financial security and life prospects. The position requires a collaborative and proactive approach, working closely with other professionals, agencies, and colleagues to provide coordinated support. Staff are expected to contribute to service development, maintain accurate and confidential records, and demonstrate a commitment to professional standards and continuous improvement. Flexibility, resilience, and a positive attitude toward change are essential, as is the ability to represent the organisation effectively in interactions with external stakeholders and to contribute to the promotion of its values and service standards. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Joining Hestia means more than just a job; it's an opportunity to be part of something bigger. We offer a supportive, inclusive and resolution driven work environment where your contributions are recognised and valued. As a member of our team, you will have the chance to grow both personally and professionally while making a lasting impact on the lives of those we serve. Here's what the team will be looking for The ideal candidate will be committed to developing positive, supportive relationships with service users who have complex needs such as homelessness, substance misuse, and a history of offending. They will be adept at using strengths-based and person-centred approaches to help individuals maintain independence and work toward personal goals, especially around securing and sustaining accommodation. A strong understanding of assessment tools and key-working practices is essential, as is the ability to help service users identify their strengths, manage daily responsibilities, and plan for positive move-on, particularly into private sector housing. The role demands someone who can empower service users to take control of their wellbeing, including addressing substance misuse, managing finances, and engaging in mental and physical health services. The candidate should also be able to support service users in accessing opportunities that enhance their financial and personal development, such as employment, training, and volunteering. Effective liaison with other professionals and agencies is critical to delivering coordinated support, and the ability to advocate for service users during case conferences and care planning is a key aspect of the role. The person must be a proactive and collaborative team player who upholds high professional standards and contributes to service improvement. They should demonstrate resilience, a willingness to adapt positively to change, and a commitment to promoting the organisation's aims. Strong administrative skills, confidentiality, and timely record-keeping are crucial. Additionally, the ability to build external relationships and represent the service effectively with key stakeholders and commissioners is essential to support the broader aims of the organisation. Interview Steps We keep our interview process simple, so you know exactly what to expect. • Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

• Location: Potters Bar, Hertfordshire, United Kingdom Imagine achieving the perfect balance between work and life with a shift pattern that works for you. Join our team as a Gas Engineer and enjoy the freedom of maintaining your own Gas Safe card while earning a dependable income you can count on. We set you up for success with a fully loaded toolkit worth up to £3,000 - giving you everything you need to tackle any task with total confidence. No need to stress about buying expensive gear - we've got you covered! • Salary: £38,767.75- £40,767.75 per annum, • Hours: 40 hours per week, • Shift Pattern: 4 on 4 off shift pattern Looking for something different? Let's chat and see what works for you. Here's what you can expect to be doing: As a Gas Engineer at AO, you'll work alongside one of our drivers, visiting customers' homes to install gas appliances and electrical products. Our mission is simple: to make our customers' lives easier. That's why you'll play a key role in ensuring everything is set up safely and efficiently. Your focus will be on providing outstanding customer service-no need to worry about repairs. You'll install the products with care and show customers how to get the most out of their new appliances. At AO, you'll have the opportunity to positively impact lives while being part of a friendly, collaborative team that's always ready to support each other. A few things about you: Essential • Full UK/EU driving licence with no more than 6 points., • CCN1 & CKR1, • To be over the age of 21 for insurance purposes As a Gas engineer, you will gain: • A 4 on 4 off shift pattern and 24 days holiday, you will work less than half a year., • On-call support from our technical team and Installation Managers, • Fantastic training facilities with ongoing learning opportunities, • Healthcare Cashback Scheme, • Competitive pension scheme

MSK Physiotherapist Salary: £40,000-£45,000 Competitive basic + performance-based commission structure Hours: Full-time, 38 clinical hours over 5 days (part-time options available) Location: City based and Southwest London clinics available Empower Recovery. Elevate Performance. Be the Difference. About the role: As an experienced MSK Physiotherapist, you'll be part of a high-performing, multidisciplinary team delivering elite-level MSK care to a diverse patient base. You'll work within a centre of excellence in sport and exercise medicine, delivering elite care in an elite working environment. You'll work in a state-of-the art clinic environments equipped with five or more treatment rooms and a dedicated rehab gym facilities, supporting patients from diagnosis through to full recovery and performance optimisation. This is a unique opportunity to work for an organisation in a setting that blends the standards of elite sport with everyday accessibility. Whether you're from a private practice or NHS Band 6/7 background, you'll thrive in a culture that values clinical excellence, continuous learning, and collaborative care. About you You're a passionate MSK physiotherapist with a strong foundation in clinical reasoning and a desire to grow. You'll be: • Delivering expert MSK care using manual therapy, exercise rehab, and pain education., • Managing a varied caseload including sports injuries, post-op rehab, and chronic conditions., • Collaborating with a multidisciplinary team to ensure seamless patient journeys., • Engaging in regular CPD and shared learning to stay at the forefront of MSK care., • Contributing to service development and innovation across the clinic. We're committed to your growth and wellbeing: • 23 days annual leave + 5 days CPD leave, • £750 annual CPD budget, • Private medical insurance, • Monthly ring-fenced CPD time and daily shared learning, • Structured appraisal and annual salary review sjb medical's vision is simple yet unique: to bring search and selection, and medical expertise together to provide a unique resourcing service to the healthcare sector. We take pride and great care in providing our healthcare candidates with the best possible support throughout their recruitment journey. We understand that a diverse workforce is essential to our clients' success and promotion of equality, diversity and fairness in our recruitment process is paramount. For more information and to apply, please click the apply button. #medical0123

Agency : Havas London Job Description : Account Manager - Havas London. To be considered for this role, we need to you to have recent experience at AM or AE level working on big, integrated, multi-market brand platform, within a creative agency. The creative ambition is high, and we need to know you'll be able to be part of upholding and building on that. Overview Havas London is a full-service advertising agency with innovation and meaningful creativity at its core. Our mission is simple: to be the world’s best at creating meaningful connections through creativity, technology and innovation. We are the most integrated group in our sector, with creative and media teams under one roof in the Havas Villages—designed to unlock collaboration and powerful, end-to-end thinking. Our unique model is built around one P&L, one shared mission, and a spirit of radical collaboration across borders and disciplines. We operate like the world’s smallest big network—agile, entrepreneurial, and driven by a culture of accountability and creativity. The Role As Account Manager, you’ll be the go-to person for the day-to-day running of a dynamic FMCG account. From campaign planning to flawless delivery, you’ll be trusted to keep things moving, guide clients through the process, and unlock opportunities for truly impactful work. You'll also play a crucial role in shaping creative output, deepening client partnerships, and developing the next generation of talent around you. Key Responsibilities Account Management • Serve as a key contact between client and agency, cultivating trust and confidence in every interaction., • Own the day-to-day delivery of projects, managing timelines, budgets, and expectations with care and precision., • Lead integrated campaign development across departments, ensuring seamless collaboration from brief to execution., • Understand and guide clients through creative and production processes, making sure work is delivered to the highest standard., • Spot issues before they escalate, propose solutions, and know when to bring in senior support., • Begin mentoring junior team members, supporting their development and career growth. Strategic Smarts • Understand your client’s business inside and out and use that knowledge to guide decisions and push work forward., • Apply insights, data, and results to tell compelling stories that sell great creative., • Evaluate options objectively and help clients make informed, strategic choices., • Stay close to the work’s effectiveness. How it’s performing, what it’s achieving, and how it can improve. Creative Contribution • Be a passionate advocate for great creative., • Bring industry examples and inspiration to the table, encouraging bold thinking., • Provide smart, constructive feedback that helps shape ideas in line with the brief and the brand’s ambitions. Commercial & Financial Ownership • Run your projects like a business—always across estimates, billing, and budget tracking., • Understand client fees and scopes and help ensure account profitability., • Confidently discuss the financial health of the account with both internal teams and the client., • Lead finance meetings, tracking spend and forecasting with accuracy and transparency. What You’ll Get You’ll be working on a brand that moves fast, pushes for the best creative ideas, and has real intention for real impact in the world. This is an exciting role, and you’ll be at the heart of behaviour-changing campaigns for everyday products. You’ll work with ambitious clients who believe in brave creativity, and rely on you to help them make it happen. You'll build the kind of partnership where you’re trusted to push back, ask smart questions, and shape the future of their brand. You’ll also be surrounded by a tight-knit, collaborative team that champions each other and the work. You'll grow fast, think big, and do the kind of work that’s meaningful and career defining! Contract Type : Permanent Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.

Agency : Havas London Job Description : Please note, this is a very specific role - we need a Strategy Director who knows how to find the insight and create the binding stories within both the healthcare and beauty space, while also knowing how to deliver integrated brand strategy which can touch heart and culture on a macro level. We cannot consider you for this role if you don't. About Havas London We are Havas London — a modern agency with the power and the freedom to shape the future of creativity for ourselves and our clients. We are here to Make a Meaningful Difference. It’s not just a philosophy — it’s our benchmark for everything we do. We’re proudly a home for self-starters who care hard about their craft, their thinking, and the people they work with. We combine strategic depth with creative audacity — and our best work happens when we bring the two together seamlessly. The role To work across Havas London accounts including Galderma and consumer healthcare brands (Reckitt, Gaviscon, Fybogel) and help drive a focus on a ‘health and beauty’ new business push. To collaboratively work with Havas Village teams and agency partners, guiding and supporting them in creative and innovation development with strategic thinking, both on client accounts and new business efforts. To uncover consumer, brand, category and cultural insights, helping us achieve award-winning and highly effective communications campaigns. To inspire those around you to push for brave and better work. Key experience • You have solid planning experience 7-10 years in an agency and have gained breadth and depth across core planning disciplines and channels., • Premium beauty and/or aesthetics category experience, • Experience working in regulated healthcare category, with health care professionals as key audience OR experience working in regulated category with multiple target audiences (B2B2C), • Portfolio strategy experience, • Experience balancing global brand strategy with local market dynamics and nuances, • Confidence distilling complex scientific or clinical claims into consumer benefits and compelling creative propositions., • Experience managing brand and campaign strategy across functions – comms, social, PR, medical Leading us to great work through robust, strategically sound and brave thinking • Developing inspiring ‘creative strategies’ for the brands you will lead strategically, • Taking briefings from clients alongside team members, • Helping define research requirements and supporting delivery of insight work and creative development by partnering with data & insight teams as well as external research agencies, • Using agency marketing intelligence tools and data to discover compelling insights to drive the strategic planning process and shape inspiring creative briefs, • Supporting in the development of clear strategic recommendations across channels and consumer engagement platforms, • Ensuring there are defined success metrics for each brief, • Developing a clear narrative flow and story for client presentations, • Presenting and selling the ideas or solutions proposed, getting clients excited, • Become a thought-leader in the ‘health and beauty’ category, • Ensuring you are always fully informed about the areas we operate in, sharing where appropriate with colleagues and clients, • Leading inter-team discussions to help keep our minds sharp and at the cutting edge of thinking Facilitating and defining the task • As a Strategy Director you will work closely with client partners and senior clients to help define, interpret, and operationalise the communications task, • Ensuring a the ‘brief’ has been completed in partnership with client services and in collaboration with the broader strategic team (such as data, UX, innovation, or content as necessary), • You are able to respond to a wide range of briefs – whether creative or strategic - and draw on support from senior team members as and when appropriate., • You are hungry to find the sharpest angles on briefs and opportunities – you look for ways to innovate, to do things better, or for additional revenue opportunities through the insight process – always searching for a broad mix of insights to inspire the best work., • You have unique and expert knowledge about the healthcare professional and consumer target audience, brand and marketplace relating to your assigned clients and proactively discover, organise, integrate and disseminate information among the broader team, • You can write creative briefs that are succinct, articulate, and inspiring, • You will be the lead in the creative briefing process, leading those meetings and giving clear direction for the ideation process, • You love the creative process, know great work when you see it and can articulate why it’s great, how it answers the brief, and why it’s likely to be effective, • You have an appetite for learning and continually challenging yourself to come out of your comfort zone, • You are a natural champion of the consumer/healthcare professional target audience, fascinated by drivers of behaviour., • You are a team player, capable of building strong relationships around the agency and with clients particularly at junior and mid-level, • Start Date: As soon as possible, • Duration: Perm, • Contract: Full time Permanent Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.

Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision. Job Description Your Career As a Senior Director, Account Health Management, you will be a key leader within the Palo Alto Networks Global Customer Service (GCS) organization, responsible for leading the Account Health Team across EMEA. This high-impact role will focus on driving customer engagement and excellence for Palo Alto Networks' most strategic customers. The Account Health Team comprises Service Delivery Leaders and Customer Success Managers. This team collectively acts as the Voice of the Customer, managing post-sale services engagements for these top-tier clients, leading services engagements to deliver value by driving adoption and consumption across the Palo Alto Networks’ Security platform. Your role will involve managing and mentoring this team, focusing on employee morale, development initiatives, and effectively driving success metrics and KPIs for both the managers and their teams. You will ensure your team effectively supports customers in maximizing the security and value of their investments in Palo Alto Networks products. Ultimately, you will contribute to the broader GCS mission of ensuring all customers are reliably deployed, fully adopted, technically healthy, and achieving value from their Palo Alto Networks investments. This position requires a strategic mindset and the ability to effectively communicate and influence at senior levels, both internally within the organization and externally with customers. This includes engaging closely with key customer stakeholders such as CISOs, CIOs, CTOs, and leaders from security, network, cloud, and security operations teams within the world’s largest and most well-known organizations. You will also need to build strong cross-functional interlocks and operating cadences with Sales, Product, and Technical Consulting teams in your Area. Your Impact Team Leadership & Development • Manage and mentor a team of Service Delivery Leaders and Customer Success Managers., • Foster team cohesiveness, focusing on employee morale and development initiatives to promote internal retention., • Set team goals aligned with overall organizational objectives, and provide regular performance feedback to direct reports., • Build a growth mindset-oriented culture that promotes diversity, continuous improvement, a sense of urgency, and customer outcomes., • Inspire and attract top talent to your team. Account Health Management & Customer Outcomes • Lead the Account Health Team to drive customer engagement and excellence for top-tier customers in the region., • Act as a single accountable post-sales leader for customer outcomes, partner execution, and day-to-day post-sales execution and operations in your geography., • Accountable for executive engagement, account health, and risk mitigation., • Oversee customer planning, deployment, account-level reviews, and escalations., • Maintain executive relationships and act as an escalation point to ensure stakeholder alignment and provide proactive, prescriptive advice for outstanding Customer Success., • Handle all escalations, executive engagement, and at-risk account interventions., • Drive success metrics and Key Performance Indicators (KPIs) to effectively manage Customer Account Health Managers and their teams., • Track and report on customer success metrics, including net promoter score, customer satisfaction, service level agreements, and value realization. Cross-Functional Collaboration & Business Leadership • Lead the communication channel into the business, manage business change, and drive process improvements., • Partner with Sales teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals., • Engage with Professional Services for implementations and extended expertise deployments., • Partner with Sales and Product field leaders to drive adoption and retention., • Engage and coordinate customer delivery across Palo Alto Networks teams, including Product Management, Engineering, and Support., • Build strong cross-functional interlocks and operating cadences with Sales, Product, and Technical Consulting teams in your area., • Ensure consistent application of global playbooks per product., • Provide field feedback and interlock with Product/Engineering., • Align with Support, which is globally owned but locally deployed. Qualifications Your Experience • 10+ years of professional experience in a high-growth SaaS/Cloud Enterprise Organization or similar, including at least 5+ years in a leadership capacity., • Demonstrated experience leading global direct/indirect teams of 10+ in customer success, professional services, and/or support organizations., • Proven track record of managing quantified metrics and execution programs to deliver exceptional results and customer satisfaction., • Extensive customer-facing experience in senior roles, including the ability to effectively communicate and influence C-level executives and various levels of technical and non-technical depth within client teams., • Expertise in managing customer escalations, balancing customer expectations, and negotiating successful resolutions., • Experience leading teams to deliver large technology programs to strategic customers, with expertise in 2+ of the following areas: Network Security, Cloud Security, Product Development, Security Operations, or DevSecOps., • Proven ability to work effectively in a highly matrixed and fast-growing organization, building strong working relationships across multiple functions and mediating conflict., • A strategic mindset with P&L/Run the Business experience, capable of scaling operations, and strong operational, analytical, and problem-solving skills with a track record of driving transformational improvements., • Thought leadership and the ability to anticipate and quickly adapt to changing customer and company needs., • Proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success., • STEM Bachelor’s Degree required or equivalent experience; Master’s degree preferred., • Client-focused program management expertise preferred., • Skilled in customer success software (e.g., Gainsight, Salesforce, Smartsheet, Clarizen, Jira) preferred., • Travel: Open to occasional travel according to the need for strategic customer engagement and on-sites, with a potential for up to 30% travel., • Fluent English. Any additional European language will be a plus. Additional Information The Team Our Customer Success team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

DIVISION / DEPARTMENT: Risk Aggregation REPORTS TO: Manager – Exposure Management REGULATORY RESPONSIBILITY: n/a Company Background Look at the latest headlines and you will see something Ki insures. Think space shuttles, world tours, wind farms, and even footballers’ legs. Ki’s mission is simple. Digitally disrupt and revolutionise a 335-year-old market. Working with Google and UCL, Ki has created a platform that uses algorithms, machine learning and large language models to give insurance brokers quotes in seconds, rather than days. Ki is proudly the biggest global algorithmic insurance carrier. It is the fastest growing syndicate in the Lloyd's of London market, and the first ever to make $100m in profit in 3 years. Ki’s teams have varied backgrounds and work together in an agile, cross-functional way to build the very best experience for its customers. Ki has big ambitions but needs more excellent minds to challenge the status-quo and help it reach new horizons. Purpose of the Job From an exposure management perspective, Ki represents a unique opportunity to work within a data and technology rich environment to directly influence the algorithmic underwriting of risks at point of quote in addition to the more traditional post-bind monitoring and reporting of risk aggregations. The team is responsible for ensuring that Ki identify, measure, manage and report catastrophe risks and material exposures across all classes considering both natural and non-natural catastrophe risks with a particular focus on the reporting and communication of these exposures to internal and external stakeholders. In addition, the team plays a critical role in the delivery of Ki’s algorithmic underwriting capabilities through the development and maintenance of data and tools applied in the quotation process to support the optimal selection of risks and allocation of capacity reflecting existing exposures and overall risk-taking capacity. At the heart of this technology and data focused business, the exposure management team works hand in hand with a range of functions spanning actuarial, data science and engineering skills applying a rich universe of external data and emerging risk modelling practices to the understanding, modelling and optimisation of risk exposures. Principal Accountabilities: Lead the preparation, validation, and submission of regulatory reports related to exposure management, ensuring accuracy, completeness, and compliance with regulatory requirements (e.g., RDL/LCM). Analyse large datasets to extract insights related to exposure, risk, and regulatory compliance. Identify trends, anomalies, and areas of concern in regulatory/internal reporting. Monitor changes in regulatory requirements and ensure reporting processes are updated to reflect new rules and standards. Collaborate with compliance and legal teams to interpret regulatory guidelines. Develop and implement process improvements to enhance the efficiency, accuracy, and timeliness of internal and regulatory reporting. Automate reporting workflows where possible using advanced tools and technologies. Assist in assessing exposure risks and their impact on regulatory capital requirements. Provide insights to senior management on regulatory reporting trends and potential risks. Work with the Catastrophe Modeling, Algorithmic Underwriting, Capital Modelling, Actuarial, Risk and other relevant functions to continuously develop the business’ understanding of its risk profile. Provide analytics, management information and reporting to relevant stakeholders (e.g. Underwriting, Outwards Reinsurance, Management and Investors) with a high degree of accuracy and timeliness. Contribute to the development of the company’s view of risk and its implementation in the tools, systems and analytics delivered by the team including the evaluation and adoption of emerging external models. Provide relevant subject matter expert input into wider Risk & Actuarial projects and deliverables. Interact with and maintain good relationships with all internal (e.g., Technology & Data) and external stakeholders (e.g. Model Vendors, Regulators, Brokers and Partner Syndicate Capacity Providers). Work cross-functionally with other team members to support product development and advance Ki’s view of risk across various classes of business and product offerings. Education, Qualifications, Knowledge, Skills and Experience A successful candidate will have: Educated to degree level with relevant background in quantitative risk, actuarial or data science fields. Experience in the Lloyd’s/London Market gained at a (re)insurer, broker, software vendor, regulator, or consultancy exposed to specialty insurance risks. Previous experience developing and operating aggregation and reporting methodologies for physical risks. Strong awareness and understanding of catastrophe modelling approaches and processes gained through direct exposure and / or formal training e.g. CEEM. Previous experience implementing views of risk into aggregation, pricing, and portfolio optimisation and supporting underwriting. Advanced IT skills including data manipulation and modelling tools and interest / experience in emerging data science techniques. A good understanding of the (re)insurance industry and risk / catastrophe modelling concepts. A high level of numeracy skills with a good understanding of actuarial concepts is desirable. Able to work effectively as part of a team and on own initiative with high levels of self-motivation. Good communication skills with the ability to communicate with different levels. The ability to independently prioritise tasks and meet tight deadlines. A positive and flexible approach to work and colleagues. Regulatory Conduct and Rules Act with integrity Act with due skill, care and diligence Be open and co-operative with Lloyd’s, the FCA, the PRA, and other regulators Pay due regard to the interests of customers and treat them fairly Observe proper standards of market conduct Act to deliver good outcomes for retail customers. Ki Values Know Your Customer: Put yourself in their shoes. Understand and balance the different needs of our customers, acting with integrity and empathy to create something excellent. Grow Together: Empower each other to succeed. Recognise the work of our teams, while celebrating individual success. Embrace diverse perspectives so we can develop and grow together. Be Courageous: Think big, push boundaries. Don’t be afraid to fail because that’s how we learn. Test, adapt, improve - always strive to be better.

Do you enjoy working with data? Are you a problem solver? About our Team: LexisNexis is a data and analytics company with 10,500 colleagues serving customers in more than 150 countries. We’re one of the largest information and analytics companies on the planet. We design solutions that help our customers increase productivity, improve decision-making and outcomes, and be more successful. About the Role: As a Data Analyst III you will consult with internal stakeholders to understand problems, collect and analyze data to support data driven business decisions. This role uses data tools to collate, model, interpret, develop visualizations/information products, and communicate to the business. Specifically, individuals in this role will execute on projects/initiatives with high complexity independently. Responsibilities: • Have an understanding of best practices, • Execute on projects and initiatives independently, • Providing support to the analytics team members, • Leading analytics effort with high complexity, • Collaborating with stakeholders to understand their business needs and to make suggestions for analysis and metrics to drive insights and recommendations, • Understanding who the customers are and what is happening in the market with necessary commercial awareness, • Creating visual displays of data through selected tools and analytical packages, • Effectively lead and manage small/operational analytics projects Requirements: • Bachelors or Master Degree in Data Analytics/Math or equivalent work experience, • Ability to understand complex data structure and to apply advanced blending and refinement techniques including big data and knows how to apply advanced data preparation and refinement techniques, • Significant experience leveraging SQL and Python for data querying, • Experience with different visualizations tools such as Tableau or PowerBI, • Experience in intermediate statistics, • Have knowledge of big data platforms, • Ability to present complex issues in simple and sophisticated insights, • Ability to combine visualizations from multiple sources to tell an effective and engaging story, • Knowledge of different project management approaches and lifecycles Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. • Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: • Generous holiday allowance with the option to buy additional days, • Health screening, eye care vouchers and private medical benefits, • Wellbeing programs, • Life assurance, • Access to a competitive contributory pension scheme, • Save As You Earn share option scheme, • Travel Season ticket loan, • Electric Vehicle Scheme, • Optional Dental Insurance, • Maternity, paternity and shared parental leave, • Employee Assistance Programme, • Access to emergency care for both the elderly and children, • RECARES days, giving you time to support the charities and causes that matter to you, • Access to employee resource groups with dedicated time to volunteer, • Access to extensive learning and development resources, • Access to employee discounts scheme via Perks at Work About the Business LexisNexis Legal & Professional are a leading global provider of legal and regulatory intelligence. We give organisations the business information and analytics they need to make better, more impactful decisions. We are building powerful new decision tools that use machine learning, natural language processing, visualisation and artificial intelligence that aid and enhance decision making.

It's not every day we have a chance to make the world a healthier place—but here, it’s our way of life. Idealistic? Maybe. Deeply pragmatic? Always. Real Chemistry is a global health innovation company that has carved out its space at the intersection between healthcare, marketing and communications, tech, and the people at the heart of it all. It’s with a great sense of purpose that we work together with brave health and wellness companies to create and inspire healthier, happier, and longer lives. It’s our passion. And if you’re still reading, we’re guessing it might be yours too. We are looking to add to our alchemic mix of more than 2,000 talented professionals. At Real Chemistry, we don’t just wish the world was healthier. We leverage tech, data and creativity to make it so. You in? Real Chemistry is looking for a Medical Writer join our growing team! We believe that our work should be worthwhile and make a difference to the world. We set up our Medical Education team to bring new energy to our sector. We are fearless in our pursuit of: • Using science to help HCPs improve and prolong the lives of patients, • Putting ourselves in our clients’ shoes, • Being open to challenges and trying new things, • Achieving excellence, and persevering…even when it’s tough and we are afraid, • Doing our personal best – together as a team and as individuals – always! What you’ll do: • Use a range of resources to understand the underlying science and product strategy related to assigned projects, • Perform research to support assigned project work (KEE mapping, collating data from resources) and review literature and competitive information to continually expand understanding of brand/marketplace and emerging competitors, • Have an appreciation of commercial context and be able, with guidance, to assimilate commercial information for assigned therapeutic areas, • Demonstrate awareness of brand strategic objectives in written work, • Understand and adhere to the ABPI code of conduct under guidance of the senior team and following training, • Structure and write straightforward documents (e.g. simple manuscripts, posters, abstracts, slide decks, websites, training programmes, advisory board reports) and checks, and prepares reference packs, • Use therapy area knowledge to ensure communication objectives are met on assigned projects (under supervision of senior editorial team), • Adapt writing style to suit difference audiences (e.g. primary and secondary care physicians, nurses or patients) under the supervision of the senior team, • Create, maintain and take ownership of assigned projects, • Adhere to quality control processes, including:, • Accurate referencing, • Data checking, • Proofreading, • Communicate relevant therapy area knowledge to the wider team to keep them up to date, • Confidently liaise with clients with appropriate support from more senior team members and respond promptly to client requests, • Actively contribute to assigned areas of proposal development and pitch activity, • Undertake and present research to a pitch team, • Facilitate team input via brainstorms as part of a pitch team, • Actively participate in the briefing process for assigned work - interrogate the brief, and confirm understanding, • Ensure clarity on timelines, deadlines, and the availability of key people (reviewers), • Prioritise workload accordingly and flag with account lead(s)/line manager at the earliest stage any potential barriers to successful project completion and suggests solutions, • Play a pivotal role within the editorial team, always leading by example and demonstrating knowledge of good practice/industry guidelines, • Recognise where s/he can use his/her skills to support colleagues in both the editorial and account handling teams, • Share insights and experiences with peers to support their professional development, • Seek feedback and proactively feeds back to improve individual and team performance, • Participate in the performance review process and deliver against your objectives, • Participate in the execution of established editorial deliverables, and understands the importance of adhering to project schedules, budgets and briefs, • Proactively clarify the number of hours available for each assigned project and key dates in project timeline and keeps the account team apprised of status on projects by providing timely and accurate communication, • Complete timesheets and expense claims accurately and on time, • Immerse themselves in the medical communications and pharma industries, clients' companies, and therapy areas, • Engage with every opportunity to establish an awareness of developments, innovations, and trends, • Seek opportunities to reflect these in project work and flags ideas to teams This position is a perfect fit for you if: • Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you., • You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving., • You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data., • You are highly organized self-starter, able to work independently and under tight deadlines. What you should have: • Experience in medical writing, ideally in an agency setting, • Relevant degree (preferably Masters) in a science subject, • Possesses a solid scientific background and able to learn new therapeutic areas quickly and demonstrate this knowledge, • Possesses a good understanding of the clinical trials process and differences between Phase I-III; how trial data are presented; registrational trials and drug approval process o Knowledge of the key statistical variables used in clinical trials (e.g. PFS, OS, safety data, relapse rate, etc.), • Knowledge of measurement scales used in clinical trials (e.g. RECIST, EDSS, etc.) o Able to differentiate between strong and weak data, • Enthusiasm for learning and a keen eye for detail, • Demonstrates a clear, concise and accurate writing style, and:, • Understands the typical language which should and should not be used (comparisons, unverified claims etc.), • Understand the processes involved in new business and terminology, • Demonstrate strong organisational, analytical, and interpersonal communication skills, • Independent thinker confident in taking ownership of assets and material development, but a team player who enjoys collaboration, • Professional presence, performs with a sense of urgency and with a client service orientation, • Has confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeable, • High energy, able to effectively operate in fast-paced, growing and evolving environment, • Good management of Microsoft Office tools (PowerPoint, Word, Excel) - particularly PowerPoint Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We have offices in cities with many employees and clients – New York, Chicago, Boston, San Francisco, Carmel (IN), Manchester (UK), Edinburgh (UK), and London (UK) – that serve as hubs where and when they need us. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in-office team meetings, 1:1 meetings with managers, taking advantage of on-site learning, and connecting with client partners is a critical to delivering on our purpose of making healthcare what it should be. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Real Hybrid and Regional Teams (Real HART) approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people. Real Chemistry offers a comprehensive benefit program and perks, including a primary office location near in Moorgate, 25 days holiday, private medical insurance, dental insurance, pension contributions and a five-week sabbatical program. Other perks include health and wellness reimbursements, happy hours, and free healthy snacks to keep you running all day long. Learn more about our great benefits and perks at: ___. *Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more ___.

Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career The Cortex Customer Success Architects are responsible for empowering our clients to prevent successful cyberattacks as well as simplify and strengthen security processes, automate and streamline security operations and attack surface management, the team is built by highly technical professionals that work together with customers, partners, and their awesome colleagues. Without these ninjas, we will fail. And failure is not an option! Your Impact • Time to value - Provide guidance and assistance to enable effective customer deployment and customization of their XDR / XSIAM platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption, • Product Expert - Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests, • Collaboration - working together with product and engineering teams ensuring our customers and partners get the most out of our products, • Drive product adoption - Continuous contact with customers to expand adoption of our product by utilizing new features and developing additional innovative use cases, • Digital First - Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale Qualifications Your Experience • Experience as a Security Incident Responder or SOC analyst/manager, • Experience with development and maintenance of scripts in Python, • JavaScript or PowerShell is a plus, • Experience with security design and architecture, content development, workload automation and use-cases, • Experienced with technologies such as EDR, SIEM, SOAR, NGFW and their ecosystems, • Familiarity with cloud technologies, providers (such as GCP, AWS, Azure), • Familiarity with attack surface management is a plus, • Experience in customer-facing roles (internal or external) is a must, • Self-learner able to drive business outcomes independently, • Excellent collaboration in fast-paced, matrix environment, • Ability to work under pressure, and prioritize tasks accordingly, • Fluent English is a requirement - Any other language is a plus, • Bachelor's degree or equivalent military experience required, • UK Public sector exposure, preferred Additional Information The Team Our customer success team is critical to our success and mission. As leading this team, you enable our Customer Success Architect to provide support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission. You'll be involved in building and implementing the team and processes, implementing new products, transitioning from old products to new -in fact, you'll lead the team that ensures our customers are getting value from the product they purchased. We identify technical requirements, provide guidance and assistance and drive our customers to success. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career We are looking for a highly motivated and customer-focused professional. As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements. Our methodology is first class support. We’ve been recognized for it as an industry leader and we’re dedicated to continuing this standard. In this role, you will work with our technical account managers to personalize our customer’s experience. You will learn your client’s business objectives in and out within their technical environment and focus on mitigating risks and resolving any technical issues in their networks. You’re close to the deployment of cybersecurity solutions – and we need you to recognize risks before they arise. You get a thrill from seeking out complex issues and finding their resolutions – and you don’t wait for those issues to escalate from our clients. Instead, you find them. You’ll be working hand in hand with our developers to reproduce the issues you find and develop permanent solutions to prevent them in the future. Your Impact • Respond to user-reported issues in adherence to established Service Level Agreements, • Triage customer reported issues and respond to them via ticketing system, phone, or remote sessions, • Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise, • Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix, • Provide timely feedback into the development process on customer-reported product problems, • Document actions to effectively communicate information internally and to customers, • Facilitate root cause investigations and manage the implementation of corrective and preventative measures Qualifications • Previous experience with Endpoint Security software is required, • SIEM experience, including -, • Deep understanding of how SIEMs works, • Experience in creating custom collections and data parsing, • Experience in creating complex correlation rules, reports and dashboard, • Experience in integration and implementation of SIEMs, • Experience working with EDR tools, • Experience with strong communication and customer service skills, • Required basic networking knowledge - Ability to independently debug broad, complex, and unique environments with mixed applications and protocols, • Experience with Windows OS, MacOS, and Linux based applications (Installation, troubleshooting, Debugging), • 4+ years of experience as a Support Engineer, • Fundamental understanding of Kubernetes, GCP, and AWS for troubleshooting cloud agent deployment and data extraction., • Excellent written and verbal communication skills, • Strong customer advocacy skills and experience, ability to work in difficult customer situations, • Knowledge of Cloud infrastructure a plus, • Experience in incident response a plus, • Experience with scripting a plus The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new ones, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry. Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $xxx/yr - $xxx/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found ___. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career You will work firsthand with our valued customers to address their complex post–sales concerns where analysis of situations or data requires an in–depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals. You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations). Your Impact • Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices, • Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction, • Triage and resolve technical issues via ticketing systems, phone, and remote sessions, • Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams, • Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions, • Share insights from customer interactions to improve our product and support experience, • Document troubleshooting steps and resolutions clearly for both internal and customer use, • Lead root cause analysis and coordinate corrective actions to prevent recurrence Qualifications Your Experience Mandatory Requirements 🔒 Due to the nature of this role and the customers we support, candidates must either: • Have lived in the UK for the last 5 consecutive years, or, • Hold British Citizenship, • This is essential to obtain UK Security Clearance and is a strict hiring requirement., • Demonstrated ability to troubleshoot and resolve complex issues across varied environments, independently and effectively, • Experience with cloud-native technologies: Kubernetes, Docker, Linux, AWS, Azure, GCP, CI/CD, Terraform, Ansible, Serverless, and container registries, • In-depth understanding of public cloud platforms and deployment best practices, • Strong knowledge of network protocols (TCP/IP) and security practices (IPSec, SSL-VPN, NAT, GRE), • Hands-on experience with cloud infrastructure operations and troubleshooting customer tech stacks., • Familiarity with SIEM tools, vulnerability management, malware analysis, and firewall configurations, • Ability to communicate complex technical solutions to a wide range of audiences, both technical and non-technical, • Skilled in Python, JSON, YAML, Bash, or other relevant scripting languages, • 3–5 years of experience in Technical Support, or similar hands-on roles, • Bachelor’s/Master’s degree in a technical field or equivalent practical/military experience Additional Information The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

At Zedwell, we believe in creating calm within the chaos of city life. Our hotels are designed around the simple idea of giving guests a space to unplug, recharge, and rest well – right in the heart of London. We’re now looking for a Duty Manager to join our team at Zedwell Piccadilly. As Duty Manager, you’ll be the go-to person on shift, ensuring smooth operations and exceptional guest experiences at all times. Whether it’s leading the team, solving challenges, or making sure guests feel looked after, you’ll keep everything running with confidence and calm. What You’ll Be Doing • Lead and support the front-of-house team, ensuring high standards of service across the hotel., • Act as the main point of contact for guests, handling requests, feedback, and any issues with professionalism and care., • Oversee daily operations – from check-in to check-out – ensuring a seamless guest journey., • Monitor safety, security, and cleanliness standards throughout the property., • Support and coach team members to deliver on the Zedwell promise of comfort and calm., • Liaise with other departments to keep operations smooth and connected. What We’re Looking For • Previous experience in hotel front office or supervisory role (duty manager experience is a plus)., • Strong leadership and decision-making skills, with the ability to stay calm under pressure., • Excellent communication and people skills, with a genuine focus on guest service., • Organised, proactive, and adaptable – ready to handle the unexpected., • Familiarity with Mews PMS (or similar hotel systems) is preferred., • Willingness to work 12-hour shifts on a rota basis.

Relocate to Auckland, New Zealand - an opportunity for returning or future kiwis! About Lane Neave: Lane Neave is a full-service, internationally recognised law firm with four offices across Aotearoa, New Zealand. At Lane Neave we tap into more than 150 years of experience and provide our hugely talented legal experts with the opportunity to make the complex simple for our clients. The Role: Experience a rewarding and balanced career with us at Lane Neave as we expand our Auckland team! We are seeking a Senior Corporate Lawyer (M&A, Private Equity, Funds) to join our leading corporate team in Auckland. This opportunity is ideal for senior-level solicitors at a Senior Associate or Special Counsel level specialising in large-scale corporate and commercial transactions, private equity, capital raising, and funds law. Work with well-respected, internationally recognised Partners in a highly performing and collegial Corporate Law team with national and international reach. Gain exposure to a variety of complex work and a diversity of clients. In this position, you will: • Undertake large-scale transactions on behalf of clients across mergers & acquisitions, business sales & restructures, joint ventures, capital raising, investment funds, and commercial contracts., • Actively develop your knowledge around investment regulations and the FMA; maintaining relationships and involvement across the financial services industry as a whole., • Lead conversations with a variety of domestic & international legal clients, working collaboratively with practice partners and junior solicitors to deliver outstanding results., • Build relationships across a diverse range of high-profile and SME clients - even incorporating some great local start-ups., • Identify, develop & execute marketing strategies for business development & commercial opportunity., • Prepare high quality articles, newsletters & presentations/seminars as an industry expert., • Behave in a way that supports our cultural values and help drive our strategic goals. You will also have the benefit of building close working relationships with our 160 staff through the wider firm, where a culture of shared knowledge, development and mentoring is openly encouraged. About You: As a senior lawyer, you’ll have 7+ years’ post qualification experience with exposure to various facets of Corporate & Commercial law, having built a high level of technical expertise to lead high-value commercial transactions and work with prestigious domestic and international clients. We’re looking for a legal professional with deep expertise in mergers & acquisitions, investment funds, financial services law, and capital markets. You will be passionate about complex deal-making and want to grow your career in a nationally recognised firm under the steady mentorship of our practice partners. You’ll have a strong ability to build trusted relationships and collaborate with others internally and externally, with a collaborative mindset and a passion for mentoring and providing technical guidance to juniors. You’ll be the kind of person who has a positive impact on team and firm wide culture. If you think you are a close fit to the above, but are slightly short in the experience required, we still encourage you to reach out and explore the opportunity with us. Please note, although a current New Zealand Law Society practising certificate will be beneficial to your application, LLB qualified candidates from relevant jurisdictions will be considered as well. Why Lane Neave? We’re exceptionally proud of our team and our achievements, winning multiple awards for our technical expertise, and workplace culture including: Employer of Choice (<100 Lawyers) in the 2023 NZ Law Awards and NZ Firm of the Year and Work-lift Balance National Firm of the Year at the 2022 Women in Business Law Awards Asia Pacific. Join a firm where 98% of staff surveyed would “recommend Lane Neave as a great place to work”. We really care about making Lane Neave a great place to work, so some of what’s on offer at Lane Neave includes; • A highly competitive salary, benefits & opportunity for additional variable rewards;, • Personal and professional support & career development from a firm invested in your success;, • Collegial team environments & the ability to work cross functionally to provide multi-practice offerings;, • A genuine commitment to our community responsibilities – including environmental, health & economic causes;, • Annual carparking allowance (Associate +), regardless of your commuting style; and, • Award-winning work-life balance culture - with centrally located offices in the Vero building. Apply Now:

This is an entry level, Team Support role where you will be involved in both General Support and Customer Support / Hands-On Assistance as well as Compliance and Documentation. WHAT YOU'LL DO General Support Follow company safety policies, standard operating procedures, and core values at all times. Assist with general technical and operational tasks in the data center under supervision. Learn and support company tools, systems, and processes used in daily operations. Conduct regular checks of infrastructure (e.g., inspecting cable trays, labeling accuracy, cleanliness). Assist with inventory tracking of tools, parts, and consumables Maintain workspace tidiness and ensure compliance with health and safety requirements. Customer Support & Hands-On Assistance Help provide responsive, professional customer service under the guidance of more experienced technicians. Assist with Remote Hands support for customer infrastructure, such as: Labelling and organizing equipment and cabling. Basic physical installation or removal of servers, switches, and accessories. Simple maintenance tasks like rebooting systems or checking LED status indicators. Support equipment setup and cable management, including unboxing, racking, and connecting devices. Assist in updating technical documentation and capturing installation records (e.g., port maps, rack layouts). Help with the physical setup or removal of cabling (e.g., copper, fiber patch cords) under supervision. Observe and assist in troubleshooting minor technical issues, escalating as needed. Ensure proper handling, storage, and ESD-safe procedures for all customer and company equipment. Compliance & Documentation Accurately enter updates, notes, and task completion details into internal ticketing or reporting systems. Assist with asset tracking and maintaining correct hardware inventories in the system. Learn about risk assessments and compliance requirements relevant to customer and operational activities. Participate in safety briefings and internal audits to improve data center readiness and compliance. Team Support Collaborate with and support senior technicians, engineers, and site management in day-to-day operations. Participate in hands-on training sessions and shadow experienced team members to build technical skills. Provide support during equipment deliveries, audits, and infrastructure changes. Be open to learning across various technical areas, including power, cooling, and networking systems. Attend team meetings, share observations, and contribute to a positive and safety-focused team culture WHAT YOU'LL NEED Some understanding of IT infrastructure components such as servers, switches, and accessories. Good organizational skills. Experience in a customer-facing or support role is beneficial, especially providing professional and responsive service. A proactive attitude and openness to learning across technical areas like power, cooling, and networking. A bit about us Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the companys global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. A bit about our team Our Operations team keeps our customers infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should. What we can offer you Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and youll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, youll get to work with people from different business areas, challenge the way we do things and put your ideas into action. Well also give you plenty of development opportunities so you can build a rewarding and successful career with us. Apply today, take charge of your career and grow your talents with us. Health and Safety Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress. Our Compensation Philosophy Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values. About Us A bit about us Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents. What we can offer you Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and youll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, youll get to work with people from different business areas, challenge the way we do things and put your ideas into action. Well also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future. Safely powering progress Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress. TPBN1_UKTJ

Our amazing Care Managers are the kind of people who love to help others get the most out of life. In simple terms you’ll be making sure that our care professionals get the support they need and our clients get the care that’s right for them. Sign in to set job alerts for “Care Manager” role