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Location: Reigate Salary: £28,500 - £31,000 The Customer Hub Service Agent is a frontline role responsible for delivering exceptional customer service while proactively managing customer dissatisfaction, complaints, and early churn signals. Key Tasks: • Manage customer tickets from initial contact through to resolution in line with SLA’s for customer service, billing, and contract‑related enquiries., • Handle customer complaints professionally, ensuring customers feel listened to and supported., • Liaise with internal teams and external suppliers to resolve customer issues efficiently., • Take end‑to‑end ownership of customers reducing or partially ceasing services., • Capture accurate reasons for service reduction to support churn insight and reporting., • Calculate and apply relevant mid‑term charges in line with contract terms., • Maintain accurate records across CRM, billing, and service platforms., • Calculate Balance of Contract (BOC) charges and applicable cease charges accurately., • Coordinate full-service cessations across all internal systems and with relevant carriers and suppliers., • Confirm customer billing is stopped accurately and at the correct point., • Investigate and resolve billing discrepancies linked to churn or service changes., • Identify recurring churn drivers or operational issues., • Contribute to continuous improvement of churn, leavers, and cessation processes. Skills Required: • Strong customer service and communication skills with a passion for service excellence, • Ability to manage difficult and sensitive customer conversations, • Strong attention to detail and process discipline, • Commercial awareness and understanding of contract terms, • Strong organisational and problem‑solving skills, • Ability to multi‑task and prioritise effectively, • Calm, resilient, and solutions‑focused mindset, • IT literate with experience using CRM, billing, and ticketing systems Benefits: • 21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years, • Birthday Day Off, • Buy Holiday Scheme, • Career Development and Progression Opportunities, • Employee Assistance Programme, • Enhanced Company Sick Pay, • Discounted Retail Vouchers, • Reduced Gym Membership, • SCG Mobile Benefit, • Employee Referral Bonus, • Annual Salary Reviews, • Pension Scheme, • Fresh fruit and snacks, • Free On-Site Parking, • Charity Events SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Location: Reigate Salary: £28,500 - £31,000 The Customer Retention Agent is a frontline role responsible for delivering exceptional customer service while proactively managing customer dissatisfaction, complaints, and early churn signals. Key Tasks: • Manage customer tickets from initial contact through to resolution in line with SLA’s for customer service, billing, and contract‑related enquiries., • Handle customer complaints professionally, ensuring customers feel listened to and supported., • Liaise with internal teams and external suppliers to resolve customer issues efficiently., • Take end‑to‑end ownership of customers reducing or partially ceasing services., • Capture accurate reasons for service reduction to support churn insight and reporting., • Calculate and apply relevant mid‑term charges in line with contract terms., • Maintain accurate records across CRM, billing, and service platforms., • Calculate Balance of Contract (BOC) charges and applicable cease charges accurately., • Coordinate full-service cessations across all internal systems and with relevant carriers and suppliers., • Confirm customer billing is stopped accurately and at the correct point., • Investigate and resolve billing discrepancies linked to churn or service changes., • Identify recurring churn drivers or operational issues., • Contribute to continuous improvement of churn, leavers, and cessation processes. Skills Required: • Strong customer service and communication skills with a passion for service excellence, • Ability to manage difficult and sensitive customer conversations, • Strong attention to detail and process discipline, • Commercial awareness and understanding of contract terms, • Strong organisational and problem‑solving skills, • Ability to multi‑task and prioritise effectively, • Calm, resilient, and solutions‑focused mindset, • IT literate with experience using CRM, billing, and ticketing systems Benefits: • 21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years, • Birthday Day Off, • Buy Holiday Scheme, • Career Development and Progression Opportunities, • Employee Assistance Programme, • Enhanced Company Sick Pay, • Discounted Retail Vouchers, • Reduced Gym Membership, • SCG Mobile Benefit, • Employee Referral Bonus, • Annual Salary Reviews, • Pension Scheme, • Fresh fruit and Snacks, • Free On-Site Parking, • Charity Events SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Site Agent Responsibilities: * Toolbox talks * Client liaison * Health and safety compliance * Ordering materials * Managing day-to-day site operations * Supervising subcontractors and site teams * Ensuring works are delivered on programme and to specification * Managing site documen

Our clients is looking to take on a Caretaker at their static residential site in Surbiton. It is a part time role of 20 hours per week (8am -12pm - 4 days) with an immediate start. You will need to be personable, amenable and a collaborative person. Teamwork with the two gardeners on site is an absolute must. You will report to the lead gardener on site on a day-to-day basis, but line management will remain the maintenance director at HQ. Responsiblities included: Daily To remove litter from roads paths and flower beds To check for any signs of graffiti and remove or report major problems to the Managing Agent To report any damage caused by vandalism immediately to the Managing Agent To remove any children’s chalk ‘artwork’ from pavements and if on private driveways advise the Managing Agent To issue a warning notice to cars which do not display a valid parking permit or are inappropriately parked and keep a log of transgressors To report persistent parking offenders to the Managing Agent for further action To ensure that paths and communal gardens are kept clear of dog excrement. To report immediately any transgressions related to restrictive covenants such as building works, erection of ‘For Sale’ boards and satellite dishes on the front of properties to the Managing Agent. To ensure that rubbish from apartments is not left outside their bin compounds. To ensure that rubbish is not left outside properties unless on dedicated collection days. Routinely To clear leaves and other debris from roadside gutters and pathways. (Mechanical sweeper which is owned by the Estate Company) To sweep and return gravel from roads to pathways To report any damage to plants or other garden related problems to the Managing Agent To report any accumulation of weeds on private property driveways to the Managing Agent. To keep a log of all matters reported to the Managing Agent. To act, when on duty, as a point of contact and to advise outside contractors carrying out work on behalf of the Estate Company where facilities such as water, meters, pumps, drains etc. may be found Tasks To check the operation of the fountain, estate lights, sewer pumps gates etc. and to report any faults to the Managing Agent To ensure that the office is maintained in a tidy condition and locked when not in use. To alter the time clock on the fountain as required. To spread anti icing material – salt, grit or similar to paths, steps etc. when required. To deliver Newsletters or circulars as required by the Managing Agent. To report any unauthorised personnel on site to the Managing Agent or Police as appropriate. To rake gravel to discourage weeds from taking root and to remove any accumulation of weeds. To clear flower beds of leaves and weeds. To water plants and grass areas as directed. To carry out any other duty, appropriate to their role, as required by Managing Agent To keep a personal daily diary of caretaker’s work carried out including daily arrival and departure times. To read all Estate meters, if any, on the first day of the month and send readings to the Managing Agent Apartments To check daily, hallways of each block of apartments and likewise underground parking areas for all damage, defects, leaks and other unusual occurrences and report them immediately to the Managing Agent To tidy the inside of the bin compounds and spray disinfectant in the bins as required To clear leaves and any other debris from underground parking areas as necessary (Mechanical sweeper provided) To advise the Managing Agent when there is ever a build-up of cardboard waste (Individual residents’ responsibility for disposal) ·To replace defective light bulbs in hallways as required To complete other tasks, minor repairs and day-to-day tidying, as authorised by the Managing Agent To read all apartment meters on the first day of the month and send readings to the Managing Agent. To enable access to the apartments when called upon to do so by the Managing Agent To keep underground parking areas clear of flammable material and report any problems to the Managing Agent To give access to any contractor employed by the Apartment Company carrying out any work to the communal areas of the apartment blocks

The Agent Site Ltd is a communication platform which takes the pain out of the legal process of moving home. We help solicitors, estate agents and the home mover to work together seamlessly for a quick, smooth, stress free journey in what is currently an awful experience in England and Wales for bot

Join us as a Civils Site Agent and take the opportunity to lead operational site-based teams on exciting, multi-disciplined schemes. As a Civils Site Agent, you'll be working within the operational delivery team, supporting them in delivering design and build services for new and existing infrastruc

Are you a Site Agent looking to build a long-term career in civil engineering on major infrastructure projects?.

A leading construction contractor in Greater London is seeking a Site Agent to oversee a new portfolio of station upgrades. The successful candidate will manage site operations ensuring compliance with health and safety regulations.

A leading UK contractor is seeking a Site Agent based in Brighton to support project delivery with a focus on large-scale initiatives. Required qualifications include experience in site management and the ability to lead effectively.

Edwards & Pearce is seeking an HR Manager in the United Kingdom, focusing on delivering comprehensive HR support while embedding a high-performance culture.The ideal candidate will have over 7 years of operational HR experience in FMCG or manufacturing environments, excellent knowledge of employment

A leading construction firm is seeking a Site Agent to coordinate a prestigious heavy civil project in the South East.

Lincolnshire based Site Agent : inside IR35. Im currently looking for a Site Agent to support on my client, on the technical set up and delivery of major infrastructure in the Power sector. This is a freelance, site based role where you will need to be based from 3 different locations all 1 hour : 1

Rail Systems Site Agent page is loaded## Rail Systems Site Agentlocations: GB. United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R-151950### Job Description## OverviewTo lead and manage the on‐site delivery of rail systems works—ensuring safe execution, tec

A prominent construction firm in Northeast London is seeking a Site Agent to oversee the successful delivery of various projects in the Civil and Water sectors. The role involves managing site teams, ensuring quality and safety standards, and maximizing commercial performance.

Morgan Sindall Group Plc is seeking a motivated Site Agent to work on the Mill Lane/ Bishopsgate Network Rail project. This role involves managing site activities, ensuring compliance with health & safety, and delivering projects on time and within budget.

Site Agent - Civil Engineering. Lead a the site team to work safely without environmental incidents, and to the specified quality. Ensure sites have adequate resources to complete the tasks, such as labour and materials.

My client a managing agent seeks a Regional Facilities Manager with experience in looking after multiple buildings in close proximity sitescomprising of mainly offices. You will be responsible for sites all located in the City and West End of Central London. You will be responsible from managing any

Responsibilities as Site Agent include:. Candidates must be able to demonstrate experience in managing one site or a section of a larger site as part of a wider team, including safety, health, environmental, quality, programme, resource, commercial and contractual aspects. They will have a wide and

A leading UK civil engineering contractor is seeking an experienced Site Agent for a major infrastructure project. This on-site role involves managing day-to-day operations, driving health and safety standards, and ensuring the successful delivery of work packages.

A leading construction firm is seeking a Site Agent in the East Midlands for a £7m roundabout remodelling project.

Due to continued growth and workload on site, we are now looking to appoint an experienced Site Agent to take ownership of key packages on the project. Lead and coordinate site teams including Sub Agents, Engineers, and Foremen. Proven experience as a Site Agent within civil engineering or infrastru

Solution Search Limited - Civils & Rail is seeking a Site Agent for a long term contract based in Tonbridge, England. Responsibilities include overseeing sub-contractors, managing WPPs and RAMs, and ensuring compliance at site meetings.

As a Senior Site Agent, working on our new £124m highways scheme as part of Sizewell C, you will take full responsibility for management of your section of works ensuring you meet client and company performance expectations. As Senior Site Agent, you will report to the Project Manager and take the

A leading civil engineering contractor in England is seeking an experienced Site Agent to manage operations on a major tunnelling project. Key responsibilities include overseeing site teams, ensuring safety and timely completions, and managing QA/QC processes.

Due to a recent project award, they are looking for a Site Agent to work on a new portfolio of Station Upgrades based in West London. Site Agent – Station Upgrade West London. Experience of managing a team of on site staff (engineers, foreman, etc).

Galliford Try is seeking a Site Agent based in the West & East Midlands. The Site Agent will ensure high standards of health and safety, project delivery, and client relationships.

TipTopJob is seeking a Site Agent based in Lincolnshire for a freelance, site-based role in the Power sector.

A family-owned civil engineering specialist in the UK is seeking a Site Agent to oversee site teams and ensure the safe and timely execution of projects.

My client a notable Managing Agent is looking for a Building Manager to oversee operations of a site in excess of 70,000sq ft. You will have previous experience in looking after a site of a similar scale as well as exposure to setting and managing service charge budgets as well as overseeing health

A civil construction firm in the Portsmouth area is seeking a disciplined Site Agent to oversee delivery of pipelines and heavy civil works. The ideal candidate should possess a strong engineering background and manage tasks independently while coordinating on-site teams.

CIVILS SITE MANAGER/SUB AGENT NEEDED FOR WEST MIDLANDS BESS PROJECT. We are seeking a civils biased Site Manager/Sub Agent to work on a large BESS project in the West Midlands within our Renewables and Energy sector.

A major contractor are seeking a Site Agent to work on a multi discipline prestigious heavy civil project in the South East. Previous experience as an Agent with a main civil engineering contractor on projects up to £5 to £10m.

As Site Agent, you will lead the day-to-day running of the site, coordinating labour, plant, and materials to ensure works are delivered safely, on time, and within budget. Resolve on-site challenges efficiently while maintaining project momentum. You'll play a key role in maintaining strong client

Galliford Try is looking for a Site Agent specializing in structures for a highways project in Bedfordshire.

To lead and manage the on‑site delivery of rail systems works—ensuring safe execution, technical compliance, and timely progress—while coordinating contractors, resolving site issues, and maintaining high standards of quality, integration, and stakeholder communication across all project phase

Galliford Try’s Infrastructure division have an excellent career progression opportunity for a Site Agent to join us on a new £7m roundabout remodelling highways project in Nottingham. Day to day management of a section of works including the supervision & monitoring of the site team & supply cha

A leading construction firm in East Midlands is seeking a Site Agent to oversee engineering and construction projects.

We are seeking a disciplined and hands‑on Site Agent with an engineering background to join a major civil construction project near Portsmouth. Role Level: Site Agent (engineering background essential). The Site Agent will lead delivery of pipelines, shafts, and heavy civils works.

A leading civil engineering firm is seeking a Site Agent for their SCL/tunnel project in Kent. In this full-time role, you will supervise site activities, ensure compliance with specifications, and lead a dynamic team to deliver safe, high-quality work. Ideal candidates should possess a BSc, MSc, or

As Site Agent, you will be the central point of contact on-site, coordinating teams, managing subcontractors, and liaising with stakeholders to deliver complex civil engineering works efficiently. Site Agent with a strong civils background. Proven experience as a Site Agent or similar role within ci

Proven experience as a Site Agent or Senior Site Engineer ready to step up. Site Agent – Civil Engineering (North West Projects). A well-established national Tier 2 Civil Engineering Contractor is seeking an experienced Site Agent to join its North West division, delivering a diverse portfolio of

You will support the Senior Site Manager through delivery to phased handovers in 2027 and 2028. Ensuring smooth, timely and efficient site operationsMaintaining the highest standards of safety, quality, and compliance. Proven experience as a Site Manager within a major / regional contracting organis

Site Agent – Tonbridge – Highways (Outside IR35 & Long Term). Solution are working on behalf of a major Regional Civil Engineering Contractor who are looking for a Site Agent to support a Road Construction and Bridge scheme in Tonbridge. Applicants should come from an Engineering background and

A major infrastructure firm is seeking an experienced Site Agent for the Sizewell C project in Mid Suffolk. This long-term opportunity involves supporting day-to-day site activities, ensuring safety and quality standards are met.

We are looking for a motivated and ambitious Site Agent to join our team on the Mill Lane/ Bishopsgate Network Rail project, supporting the delivery of a range of exciting schemes. Lead the delivery of site works in line with the project programme, undertaking the CRE role to assure built works. Man

Site Agents will oversee their site team which may comprise of Construction Manager, Site Engineers, Site Supervisors/Foremen and sub-contractors and take full responsibility for the safe, timely execution of their project in accordance with budgetary, programme and quality requirements. Minimum 4 y