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The Body Shop \n When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. \n \n The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. \n Your role in a nutshell \n To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies. \n More about the role \n With over 2,000 exciting products designed to suit every customer's preference, there's a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes - so when we advise a customer on their skincare regime, we're not just selling them an ideal, we're actually helping communities build a better life too. \n \n As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle. \n What we look for \n\n • Strong interpersonal skills to build rapport with customers - customer service experience is ideal\n, • Ability to communicate and listen effectively\n, • A genuine passion for beauty and the retail industry\n, • Open availability for evening, weekend, and holiday shifts.\n\n \n\n Talent Drivers\n\n\n \n Collaborative Skills\n \n \n Personal Conduct\n \n \n Commerciality\n \n \n Purpose\n \n

About The Role Are you a communication maestro with a zest for skincare and beauty? Do you thrive on delivering stellar customer service every time? If yes, you might just be the perfect fit for our dynamic Ambassador and Customer Experience team at Tropic Skincare! As a dedicated Customer Experience Specialist, you'll be the heartbeat of our Ambassador and customer interactions. This role is all about ensuring every conversation sparkles with friendliness and helpfulness, whether it's over the phone, through emails, or any other communication channel. You’ll be the go-to guru for advice on our 100% organic skincare products, assisting with returns, refunds, and ensuring every issue is resolved with a smile. Key Responsibilities • Resolve all Customer and Ambassador queries, including complaints, via chat, email, phone, and social media., • Be excited by the prospect of helping over 20,000 Tropic Ambassadors run their own beauty businesses, some of whom will start to feel like friends!, • Communicate courteously and provide customers with help and advice by telephone, email, and chat., • Collaborate with various departments to seek further product information to resolve queries., • Stay updated with any changes made to Tropic’s products., • Record relevant data and statistics into Excel spreadsheets., • Manage varied departmental administration, including completing spreadsheets and processing returns, refunds, and exchanges. What We're Looking For • A proven track record in customer support., • A natural people person with superb communication skills, capable of building lasting relationships., • A proactive problem solver, always ready to tackle new challenges and contribute fresh ideas., • Exceptional organisational skills, comfortable managing time-sensitive tasks., • Familiarity with Zendesk is a plus; however, a willingness to learn is essential., • Previous administrative experience and the ability to work to tight deadlines., • Passionate about being part of a team committed to sustainability and natural beauty. What We Offer • Location: Tropic HQ is a short walk from Beddington Lane Tram stop, with direct links to East Croydon and Wimbledon., • Hybrid Working: Enjoy a blend of office (3 days) and remote (2 days) working., • Hours: Full-time, 12-month FTC., • Shifts: Monday to Friday, 8am to 4pm and 11am to 7pm, with the occasional weekend shift., • Salary: Starting from £25,000 (depending on experience)., • Perks & Benefits: Generous annual leave, 24/7 well-being support, Discounted gym membership, Pension scheme, Exclusive skincare collection & 50% discount for family and friends, Annual product allowance, Free breakfast bar & well-being treats, Access to retailer discounts, Social events, On-site parking., • Start Date: Immediate About Tropic Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special. We still sell that iconic body scrub, and it sits alongside an extensive range of award-winning skincare and beauty products that have made us one of the UK’s fastest-growing beauty businesses. Our brand is certified vegan, cruelty-free and CarbonNeutral®, and our infinite purpose is to create a healthier, greener, more empowered world. And that’s where you come in! We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable. If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit. Apply now if you’re ready to join a vibrant team who believes beauty knows no bounds! Tropic's Commitment to Equal Opportunities Our team is as diverse as it is talented because at Tropic, we go the extra mile to cultivate a culture of respect and belonging. We value every candidate, respect protected characteristics and never discriminate. We also provide reasonable accommodations for applicants with disabilities at every stage of the hiring process, so if this is something you need, please let our recruitment team know at the earliest opportunity! Ultimately, the most important thing for us is hiring the best person for the job, so we focus on skills, experience, and qualifications to ensure our process is fair and that our candidates always have a great experience with Tropic.

Posted 07 Jul 2026 About the Roles We are looking for three exceptional Senior Product Marketing Managers, each responsible for leading the commercial success of a core product portfolio at Tropic: Skincare; Makeup, Tanning & Sun Care; and Body Care & Wellness. This is a rare opportunity for a highly strategic, commercially savvy and beauty-obsessed marketer to partner closely with the Product Development Manager for their category and act as their senior marketing counterpart, shaping how products are developed, positioned, launched and grown. Within Product Development, each category is led by a dedicated Product Development Manager. This role acts as the marketing counterpart to that person, helping turn product innovation into category growth. You will be responsible for shaping the story, launch strategy, education, advocacy and commercial performance of your category, ensuring every product has a clear role in the portfolio and the strongest possible chance of success in market. You will be involved from early concept through to launch, helping shape what gets made and how it succeeds in market. This is not a traditional campaign execution role. It is a commercially accountable category leadership role. Success in this role will be measured through category sales growth, launch performance, product contribution and margin improvement. For the right person, this is a rare chance to work closely with Founder Susie and Product Development to shape exceptional products from concept to commercial success. Key Responsibilities Category Growth & Commercial Performance • Own the product marketing strategy for your category, with clear accountability for category sales growth, product performance and margin improvement, • Partner closely with the Product Development Manager to refine product strategy, portfolio priorities and growth opportunities, • Identify opportunities across hero products, whitespace, repromoted, pricing, bundling, gifting, cross-sell and portfolio mix, • Support product refinements and portfolio optimisation where needed, • Use performance data, consumer insight and market context to improve decision-making and drive better outcomes Strategic Partnership with Product Development • Work alongside the Product Development Manager from concept through to launch and optimisation, • Bring the consumer, brand and commercial lens into product development from the outset, • Contribute to proposition development, pricing, pack architecture and portfolio logic, • Be actively involved in product testing and development sign‑off to ensure a best‑in‑class standard Product Positioning & Storytelling • Develop compelling, differentiated and conversion‑focused product stories for both new and existing products, • Translate technical product truth into clear, persuasive consumer messaging, • Build narratives that explain who the product is for, why it matters and why Tropic is uniquely placed to win, • Bring a strong understanding of beauty consumer behaviour and category trends into every brief and launch Launch & Go‑To‑Market Leadership • Lead the go‑to‑market strategy for all launches within your category, • Build launch narratives, messaging hierarchies and reasons to believe, • Brief and align cross‑functional teams across Creative, Content, PR, Social, Digital, CRM, Education and Commercial, • Ensure launches are fully supported across all channels, • Partner with PR and influencer teams to drive advocacy, relevance and external buzz, • Own product asset direction, ensuring all visuals maximise desirability and conversion, • Create clear, compelling and highly sellable product education materials, • Equip Ambassadors with the language, confidence and product understanding to sell effectively, • Develop launch toolkits, product guides and comparison materials, • Translate complexity into clear, compelling selling language, • Take responsibility for the full health of the category, not just NPD, • Ensure hero products, core lines and underleveraged products are marketed effectively, • Identify opportunities to refresh, reposition or rationalise products, • Support decisions around discontinuation, renovation and relaunch, • Ensure the portfolio remains clear, competitive and commercially strong What We’re Looking For • Significant experience in product marketing, brand marketing or category marketing within beauty, • Proven track record of launching products that delivered strong commercial results, • Experience influencing product proposition and go‑to‑market strategy, • Strong understanding of the product lifecycle, • Experience working cross‑functionally with key teams, • Strong commercial instinct and understanding of what drives product success Skills & Capabilities • Exceptional product storytelling and messaging ability, • Strong grasp of consumer psychology and what drives purchase, • Commercially sharp, with strong instinct for sales, profitability and category opportunity, • Strong visual taste and creative judgement, • Excellent at briefing and influencing cross‑functional teams, • Highly organised and confident managing multiple priorities in a fast‑paced environment, • Confident operating with senior stakeholders, • Deep category passion and product sensitivity Who You Are You are commercially driven, strategically strong and deeply immersed in beauty. You care about formulas, textures, claims, performance, packaging and positioning, and how they connect to commercial success. You are also: • Beauty‑obsessed and genuinely immersed in your category, • A strong storyteller with a sharp instinct for what will resonate, • Commercially aware and motivated by performance, • Entrepreneurial, proactive and full of ideas, • Hands‑on and comfortable operating at pace, • Confident, collaborative and able to influence, • Ambitious and energised by building things properly This is a role for someone who wants to build winning products and high‑performing categories. What We Offer • Employment Type:This role is offered full‑time, Monday to Friday,9am to 5pm., • Location:Tropic HQ is a short walk from Beddington Lane Tram stop, with direct links to East Croydon and Wimbledon., • Hybrid Working:Enjoy a blend of office and remote working with a minimum of 3 days in the office., • Salary:Starting from £55,000 per annum, • Benefits:Hybrid working, up to 33 days’ holiday. Enhanced family leave, Private Medical Insurance, Medicash plan, life insurance, (All available after a qualifying period). EAP through the Wisdom App, generous product allowance and 50% discount for family and friends, access to retailer discounts, Cycle to Work and Electric Car schemes, free breakfast bar, dog‑friendly HQ with a chill zone and pool table, on‑site parking, regular social events, and plenty of well‑being treats throughout the year., • Start Date:Immediate About Tropic Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pay the bills. She sold out on her first day, and the incredible response made her realise she had started something quite special. We still sell that iconic body scrub, and it sits alongside an extensive range of award‑winning skincare and beauty products that have made us one of the UK’s fastest‑growing beauty businesses. Our brand is certified vegan, cruelty‑free and CarbonNeutral, and our infinite purpose is to create a healthier, greener, more empowered world. And that’s where you come in! We’re looking for creative and ambitious people who share our vision and get excited about beauty that’s both innovative and sustainable. If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit. Apply now if you’re ready to join a vibrant team who believes beauty knows no bounds! Tropic's Commitment to Equal Opportunities Our team is as diverse as it is talented because at Tropic, we go the extra mile to cultivate a culture of respect and belonging. We value every candidate, respect protected characteristics and never discriminate. We also provide reasonable accommodations for applicants with disabilities at every stage of the hiring process, so if this is something you need, please let our recruitment team know at the earliest opportunity! Ultimately, the most important thing for us is hiring the best person for the job, so we focus on skills, experience, and qualifications to ensure our process is fair and that our candidates always have a great experience with Tropic. #J-18808-Ljbffr

If you’re passionate about skincare and have a genuine desire to empower communities across the globe, you could be a great fit. Start Date: Immediate About Tropic Susie, our Founder and CEO, started Tropic Skincare as a teenager, selling homemade body scrubs at Greenwich Market to help her mum pa

Significant experience in product marketing, brand marketing or category marketing within beauty. We are looking for three exceptional Senior Product Marketing Managers, each responsible for leading the commercial success of a core product portfolio at Tropic: Skincare; Makeup, Tanning & Sun Care; a

We are looking for three exceptional Senior Product Marketing Managers, each responsible for leading the commercial success of a core product portfolio at Tropic: Skincare; Makeup, Tanning & Sun Care; and Body Care & Wellness.This is a rare opportunity for a highly strategic, commercially savvy and

We still sell that iconic body scrub, and it sits alongside an extensive range of award‑winning skincare and beauty products that have made us one of the UK’s fastest‑growing beauty businesses. We’re looking for creative and ambitious people who share our vision and get excited about beauty

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu