Retail Sales Specialist
hace 2 días
Scotland
The Retail Sales Specialist’s primary responsibility is to generate in-store sales. The Retail Sales Specialist is under the supervision of the Account Executive and contributes to brand awareness and retail sales to influence Sunday Riley’s in-store success. About the Role The Retail Sales Specialist is accountable for sales performance, ATV/AUS growth, personal development and growth of the customer database by providing excellent & exceptional customer service. The ideal candidate must enjoy the retail environment and have a strong background in the beauty industry, sales and customer experience. Professional Beauty Therapy qualifications would be an advantage. Responsibilities • To deliver exceptional customer service to all potential/actual customers., • To consistently achieve and deliver the KPI targets., • To develop excellent in-store relationships with management/peers., • To know and understand sales achievements, figures and data and to have personal accountability for all deliverables. Product Knowledge • To demonstrate an in depth and fluent knowledge of all the Sunday Riley products, collections, features and benefits through detailed training with the education team., • To have personal accountability for learning and development including own research and asking the back-office team for additional learning and questions., • This includes attending all training provided and contributing to a group learning environment., • To have wide skincare knowledge in general and to understand all methods, techniques, layering and suitability of the Sunday Riley products., • To be able to answer all customer’s needs in order to recommend the exact products suited to them. Store Environment • To achieve and maintain an excellent retail environment with the highest standards in all areas of the sales floor, tester and product replenishment and the stock room area., • To support with floor moves and implementation of promotions whilst ensuring consistent delivery of housekeeping, presentation and personal grooming standards., • To act in a responsible and positive manner at all times, ensuring that the Sunday Riley codes of practice, health and safety are adhered to and followed., • To be responsible for ensuring, recording and reporting: the availability of our listed products, the store’s adherence to the visual merchandising agreements and brand standards, the availability of testers, sachets and samples. Key Deliverables • Achieve and exceed the store sales target & personal sales target., • Achieve and exceed ATV & AUS targets., • Exceptional customer experience/journey & growth/development of customer database., • Ensure visual merchandising is executed within store in line with the brand’s guidelines., • Execute effective in-store events to drive sales., • Effective admin management. Qualifications • Minimum 3 years of retail, sales and/or beauty industry experience, preferably in the skincare industry., • The possession of a Beauty Therapy Qualification is desired but not essential. Required Skills • Memorable, positive, professional and enthusiastic presence., • Passion for skincare., • Strong aptitude for product knowledge, brand messaging and selling., • Experience working in an open-sell environment., • Self-motivated, committed and goal-oriented., • Energetic and passionate with an entrepreneurial, flexible, friendly spirit., • Ability to travel required., • Flexibility regarding work hours, i.e. weekends. Work Location, Territory, and work week This role is based in-store. This is a full-time role with 2 days off per week. The Retail Sales Specialist is responsible for adhering to the schedule set out for them by the Account Executive. This schedule requires a minimum of 3 weekends a month to be worked. Equal Opportunity Statement We are committed to diversity and inclusivity in our hiring practices.