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Position Summary: We’re looking for a friendly, detail-oriented Community Virtual Assistant to support and grow in the work community. In this role, you’ll be the first point of contact for members, helping foster a welcoming, engaging, and inclusive environment across our digital platforms. Key Responsibilities: - Actively engage with community members across channels like Facebook Groups, Discord, Slack, Instagram, and forums. -Respond promptly and professionally to questions, comments, and support requests. - Encourage positive interaction and community participation through thoughtful moderation and conversation starters. - Monitor and enforce community guidelines, ensuring respectful and appropriate interactions. - Track engagement and community trends, reporting key insights and feedback to the internal team. - Support virtual events such as webinars, Q&A sessions, and live discussions. Requirements: - Previous experience as a Virtual Assistant, Community Moderator, or in a customer-facing online role. -Exceptional written communication skills with a personable, clear, and professional tone. - Strong organisational skills and the ability to manage multiple channels and tasks at once. - Self-motivated with the ability to work independently and manage time effectively. - Must be 23 years old above
We're Buy Me a Coffee, a crowdfunding platform used by 2M+ creators, artists, podcasters, YouTubers, etc. We're looking for Content Writers to write creative content for blog posts, monthly newsletter emails (which go to all our creators), latest feature changelogs. You'll work closely with a team. We're a fully remote company with flexible hours and use Slack for communication. Please be sure to include your best work when you submit your proposal. We like playful, viral writing. I'm sure you'll enjoy working with us and the creators we empower!
We’re looking for a friendly, organized, and proactive Customer Service / Online Assistant to support our growing brand. You’ll be the first point of contact for our customers via email and chat, helping solve issues, answer questions, and ensure a seamless, positive experience. You’ll also assist with day-to-day administrative tasks, including organizing to-do lists and supporting internal team operations. Responsibilities: - Respond promptly and professionally to customer inquiries via email and live chat - Resolve product or service issues with a customer-first attitude - Track and manage open conversations and ensure timely follow-ups - Assist in organizing and prioritizing team to-do lists and schedules - Maintain customer records and update order info when needed - Flag recurring customer issues or FAQs for internal review - Support the team with light administrative tasks as needed Requirements: - Strong written communication skills - Excellent organizational and time management abilities - Comfortable using tools like Gmail, Slack, Google Docs/Sheets, and task managers (e.g., Trello, Asana, Notion) - A proactive attitude and willingness to learn - Prior customer service experience (preferred but not required) Bonus Points: - Experience with e-commerce platforms (e.g., Shopify, WooCommerce, instgram, tiktok) - Familiarity with CRM or help desk tools (e.g., Gorgias, Zendesk, Freshdesk)