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Civil Engineer – Wastewater Infrastructure.Brighton or Slough (hybrid working).Our client is expanding its detailed design team and is seeking a Civil Engineer with strong UK-based wastewater pipeline design experience.This role focuses on the design and delivery of wastewater networks, rehabilita

This role is part of the Tesco Mobile team and can be based out of either the Tesco Mobile Slough or Manchester office.

Customer Success Manager Manchester, Leeds or Slough (Hybrid 2 days a week in office) Competitive + Commission 12 month fixed term contract We are looking for an experienced Customer Success Manager to join IRIS Software Group, supporting our market-leading accountancy software portfolio for a 12 month fixed term contract. As a CSBP, you will act as a trusted advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within the Customer Success Department, you will collaborate closely with Customer Operations, Sales, Channel teams, and senior leadership to deliver exceptional customer experiences for our most valuable accounts. Key Responsibilities • Manage a portfolio of VIP customers, overseeing all products and solutions across each customer’s IRIS accountancy software portfolio, typically supporting customers with annual spend in excess of £50,000., • Develop strong, trusted-advisor relationships with customers and strategic partners, including senior stakeholders, to understand their goals and guide them towards successful outcomes., • Act as the primary point of contact for customers, strategically managing day-to-day communication, coordinating IRIS resources, and owning issue resolution and escalations., • Oversee the end-to-end customer journey, including onboarding, implementation, Go Live Reviews, adoption, and ongoing optimisation to ensure rapid time to value., • Drive product adoption, customer satisfaction, retention, renewals, expansion, and advocacy by aligning IRIS solutions to customer needs., • Maintain a deep and continually developing understanding of IRIS products, services, and roadmaps, advising customers on the most relevant features and best practices., • Create, maintain, and deliver Customer Success Plans for each customer and partner, using Customer Tracker dashboards and Gainsight to monitor customer health, create Calls to Action, and manage risk., • Deliver Quarterly Business Reviews (QBRs) in collaboration with Account and Channel Managers to review performance, value delivered, and future opportunities., • Review adherence to operational SLAs and ensure appropriate success plans are in place to address any areas of non-compliance., • Act as the voice of the customer, providing structured feedback to internal teams to improve products, services, and the overall customer experience., • Support NPS and customer survey processes, ensuring customers are aware of and engaged with feedback initiatives., • Maintain a strong understanding of customer contracts, subscriptions, and terms and conditions to maximise value for both the customer and IRIS., • Identify upsell and cross-sell opportunities and contribute to lead generation in partnership with Sales and Channel teams., • Deliver Customer Success KPIs, including time to value, retention, lifetime value (LTV), and growth. Experience & Qualifications Essential • 4+ years’ experience in Customer Success, Account Management, or a similar customer-facing role, • Proven ability to manage multiple strategic customers concurrently, • Strong project management and organisational skills, • Excellent relationship-building capabilities, including at senior stakeholder level, • Strong verbal and written communication skills, including presentations, • Ability to prioritise effectively in a fast-paced environment, • High attention to detail and strong problem-solving skills, • Resilience and adaptability when facing challenges, • Self-starter who can work independently while contributing to a team Desirable • Experience with SaaS or accountancy software, • Familiarity with customer success platforms such as Gainsight, • Strong product knowledge or the ability to learn complex solutions quickly Why join IRIS Software Group? • Join one of the leaders in UK Accountancy software at an exciting stage of growth with clear cut progression paths., • Work for a certified Great Place to Work in every country we operate in., • Join an inclusive environment where your ideas and experience can shape processes

Credit Control Advisor Slough or Manchester, UK Competitive + Bonus + Benefits Permanent full time We’re hiring a Credit Control Advisor to join our established Credit Control team and take ownership of customer accounts in a high-volume environment. This role is suited to someone with hands-on Credit Control experience who is confident managing outstanding invoices, resolving disputes, and working closely with customers and internal teams to keep accounts accurate and up to date. You’ll manage your own ledger, have clear responsibility for your workload, and play a visible role in supporting cash flow and customer relationships. The environment is fast-paced but well supported, with clear processes, strong teamwork, and opportunities to develop your career within Finance or other parts of the business. Why This Role Matters Credit Control is central to the success of the business. In this role, you’ll: Keep customer accounts accurate and up to date Help ensure invoices are paid on time Resolve issues before they escalate Support healthy cash flow across the organisation Build trust with customers and internal stakeholders Your work directly impacts financial performance and customer relationships. About the Team You'll Join You’ll join a Credit Control team of around 12 Advisors and Senior Advisors. The team works collaboratively, supports one another, and shares knowledge to deliver consistent results. There’s a strong focus on teamwork, development, and doing the job properly. What You'll Be Doing You’ll be responsible for managing your own workload and ledger, including: Managing outstanding invoices and keeping detailed, accurate debtor notes Handling disputed accounts and agreeing resolutions with customers Preparing accounts for escalation or legal action when required Supporting and mentoring junior team members Providing clear updates on debtors for weekly stakeholder calls Monitoring large or overdue balances to protect cash flow Producing credit notes when requested Working closely with Sales Order Processing to ensure customer details are correct Maintaining performance in line with agreed SLAs Building strong working relationships internally and externally Identifying ways to improve processes and ways of working Supporting ad-hoc analysis and wider team projects What We’re Looking For This role is well-suited to someone who has: Solid experience working in Credit Control Background in a high-volume, low-value environment Strong Excel skills, including VLOOKUPs and Pivot Tables Clear, confident and professional communication skills The ability to manage conversations around payment and resolution A well-organised, analytical approach with strong attention to detail Confidence managing multiple priorities to tight deadlines A proactive mindset and a strong team ethic What You’ll Gain A stable role with clear responsibility and ownership Exposure to Finance and Sales stakeholders across the business Opportunities to develop and progress into other business areas A supportive team environment with shared knowledge and support Ongoing learning and development opportunities Our Application Process We like to keep things simple, transparent, and fair: Apply online Just upload your CV and tell us why you’re interested in the role. Initial Interview (plus Online Assessments) A chat with our Talent team. Two short assessments: CCAT (15-minute timed test). EPP (untimed personality questionnaire). Interview with the Credit Control team - A relaxed, practical discussion with members of the Credit Control team about your experience and approach. If you’re an experienced Credit Control professional looking for a role with clear ownership, strong teamwork, and genuine progression opportunities, we’d welcome your application