Restaurant Receptionist
2 months ago
Shoreditch, Hackney
Please apply only if you have experience as restaurant receptionist About manteca.
manteca is a nose-to-tail restaurant founded by Chris Leach and David Carter. It began its life as a pop up in Soho before relocating to its permanent brick-and-mortar address in Shoreditch in 2021. Meaning ‘lard’ in Spanish, manteca champions sustainable practices in every aspect, from whole-animal butchery, hand-rolled pastas, and house-made breads to wood-fired cuts and our own in-house salumeria. Our ethos is minimal-wastage, sustainable cooking which utilises as much of the animal or produce as possible. We are truly supplier led with twice daily changing menus. The wine list celebrates low-intervention and classic fine wines from Italy, broader Europe, and further afield north America. We also have an Amari-focused cocktail list. We relocated to Shoreditch in November 2021 to critical acclaim and have since been recognised with noteworthy awards such as Time Out’s Top 100 London restaurants, the National Restaurant Awards, and a MICHELIN Bib Gourmand. We are proud to be an independent business grounded purely in hospitality backgrounds. We invite all to sit at the table with us. we promote a culture of learning and development, encouraging independent thinkers. About the role. We are looking for an enthusiastic receptionist with a genuine passion for hospitality and a desire to make every guest feel welcome. The ideal candidate will have great communication and organisational skills with the ability to maximise space with great problem-solving skills and know how to keep cool under pressure. Experience using sevenrooms is preferable but not essential. Responsibilities. Manage all reservations, both via the general inbox and phone, in a professional and warm manner.
Facilitate a positive guest experience by being an ambassador for our brand, and welcoming first point of contact for all.
Manage stationery orders and storage of stock.
Work with the kitchen team to finalise menus for regular service and special events.
Support with booking in large groups and events.
Plan and manage floor plans to support a smooth flow of service and the functioning of our front of house team. Requirements. Previous experience in a similar environment desirable by not essential.
Knowledge of sevenrooms preferable.
Exceptional written and verbal communication skills. We do not prioritise English native speakers, but as we are a London-based restaurant we do expect a strong command of the language in order to best interact with our team and guests.
Knowledge of basic computer software such as Microsoft 360 and Google Suite. We offer. £200 a month employee of the month’ awards with bonuses.
£500 ‘refer a friend’ bonus.
Cycle-to-work scheme
50% staff discount on food and beverage at all sites.
Cost price wine through our suppliers.
International trips for top performers.
In-house training dedicated to your personal development.
Trips to meet suppliers and producers.
Staff trip program to meet farms, fish markets and vineyards.
We offer qualifications, including, WSET, health and safety, food training.
Company donations to charities our staff feel are close to home.
Whole team staff parties.
Wholesome staff meals, end of service drinks.
Christmas eve, Christmas day, boxing day & New Year’s Day off.
Pay increase every year of service for up to five years.
28 days holiday [including bank holiday]’ per year.
Pension provider | The Peoples Pension.
