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For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As a Customer Experience Team Lead at KatKin, you will be responsible for executing the vision and strategy for KatKin’s end-to-end customer experience. You’ll manage a team of 8-10 Cat Experts while leading ad hoc projects to enhance efficiency and service quality, all with an obsessive focus on a customer-first approach. Understanding the deep love and uncompromising nature of cat parents, you will inspire your team to bring that passion to every interaction—whether through calls, emails, or social channels. In a fast-paced environment, you will focus on coaching, development, and performance management to ensure that productivity and quality KPIs are consistently met. By facilitating ongoing training and fostering a positive team culture, you’ll collaborate with management to implement meaningful process improvements. Your role will also involve analysing customer and team behaviour to identify areas for enhancement and seeking inspiration outside of KatKin to drive innovative improvements. A key part of your mission will be to shift your team’s mindset to prioritise customer growth, encouraging a proactive approach to initiatives that enhance engagement and satisfaction. You will align team efforts with KatKin's core principles, continuously elevating our customer experience and helping cats everywhere live their best lives. Team Coaching & Development: Coach, motivate, and develop your team through regular one-on-ones and team meetings to ensure continuous growth. Operational Management: Oversee day-to-day activities, prioritising and assessing risks within existing processes to achieve service level agreements (SLAs). Team Culture: Leverage company methodologies, team feedback, and your own initiative to cultivate a positive team culture and boost morale. Performance Culture: Foster a performance-driven culture with an emphasis on self-ownership among team members. KPI Definition: Implement and monitor established KPIs and performance expectations set by senior management, ensuring alignment with overall business goals. Customer Support Leadership: Serve as a subject matter expert and first line of defence in troubleshooting operational issues, escalating as necessary and collaborating with relevant teams to ensure customers receive top-notch support and satisfaction. Customer Growth Initiatives: Shift the team's mindset to prioritise customer growth by encouraging a proactive approach to outbound initiatives that enhance engagement and satisfaction. Industry Awareness: Continuously gather insights from the pet care, customer experience, and startup sectors to understand best practices, sharing this knowledge with the team to enhance strategies and decision-making. Positive Change: Collaborate with management to identify and implement positive changes and efficiencies within the Customer Experience team. Customer Insights: Analyse trends in customer behaviour and identify opportunities to eliminate friction points. Team Leadership: You have a minimum of 1-2 years of experience managing a Customer Experience or Customer Care team, driving performance, and fostering growth. Training & Development: Proven ability to deliver effective onboarding and continuous training programs, ensuring team improvement and success. Performance & KPI Management: Experienced in setting and maintaining KPIs, consistently driving your team to meet or exceed productivity and quality standards. Analytical & Process-Oriented: You have strong analytical skills, using data to identify patterns, solve problems, and make informed decisions. You also seek out process improvements to enhance efficiency. Customer-Centric: You demonstrate strong emotional intelligence and a customer-first mindset, always striving for solutions that prioritise customer satisfaction. Prioritisation & Time Management: You understand the importance and urgency of tasks at hand, working collaboratively with fellow leads to achieve all your goals on time. Tech & AI Savvy: You embrace technological and AI advancements to improve team performance and operational effectiveness. Alignment with Core Principles: You align with KatKin’s core principles: Customer First, Think Big, Relentlessly High Standards, Never Give Up, and One Team. Career-Defining Opportunity: Play a pivotal role in scaling our brand quickly. Competitive Package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and Perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to _: Can you describe your experience managing a Customer Experience or Customer Care team? What specific strategies did you implement to drive performance and foster growth? Can you provide an example of how you used data to identify a problem within your team or customer interactions? What actions did you take based on your findings? How do you prioritise tasks and manage time in a fast-paced environment? Can you share an example of a situation where you had to quickly adapt to changing priorities? Which DTC brand has delighted you the most, and what did they do? What specific actions or approaches made a lasting impact on you as a customer? (Optional) If you have a pet, how would your experience as a pet parent influence your approach to customer experience?

Reliance Worldwide Corporation (RWC) Plumbing Matters. We make it better. Our innovative products, built on a tradition of excellence, serve markets across plumbing, heating and construction to make our customers’ lives easier, while sustainably delivering unrivalled returns. We are publicly listed on the Australian stock exchange (ASX) with global headquarters in Atlanta, Georgia, USA, regional headquarters in Brisbane, Australia and London, UK. Our global family of trusted brands are committed to making a positive, lasting impact – we are better for our planet and better for our people. We operate in 45 facilities across 20 countries. We’re acquisitive and we’re laser focused on growth. Our Culture We’re big enough to make a difference and small enough for each one of us to make an impact. Whilst we operate on a global scale, we understand the importance of local markets by focusing on the needs of those markets. Our culture encourages our people to think differently, challenge the status quo and shape the world around us. Our values SPIRIT drive how we work together with a focus on Safety, Passion, Integrity, Reliability, and innovation, together as one global team. We have something special here – not just what we do, but who we are. We're not afraid to try new things; we punch above our weight; and we move with speed. Our strategy ensures we provide a safe environment for our people, and we actively promote diversity and inclusion. We are dedicated to sustainable practices and making a positive contribution to the community we serve. Everyone at RWC makes a valuable contribution to our business. Sound like somewhere you can see yourself. Read on. JOB PURPOSE The Domestic Business Development Manager is responsible for driving significant and sustainable growth within the domestic plumbing sector. This role will focus on identifying, developing, and securing new business opportunities across the New Build, RMI (Repair, Maintenance & Improvement), and Social Housing markets. The successful candidate will proactively expand the company’s market share by building strategic partnerships, launching targeted sales initiatives, and positioning the company as the supplier of choice for innovative plumbing solutions. Development Conduct in-depth market analysis to identify emerging trends, customer needs, and untapped segments. Develop and execute a robust business development strategy to penetrate new markets and grow share in existing ones. Lead the creation and implementation of go-to-market plans for new products and services. New Business Acquisition: Generate and qualify high-potential leads through networking, industry events, and proactive outreach. Build and nurture a strong pipeline of opportunities, ensuring consistent conversion to new accounts. Negotiate and close high-value deals with key decision-makers in target sectors. Relationship Management: o Support and co-own execution of (growth) initiatives with national Key Accounts (Retail and Wholesale) and Independent wholesale distributors. Establish and maintain influential relationships with developers, contractors, merchants, and social housing providers. Act as a trusted advisor, understanding client challenges and positioning tailored solutions to meet their needs. Deliver exceptional customer service to drive loyalty and long-term partnerships. Sales Performance & Reporting: Consistently achieve and exceed ambitious sales targets and KPIs. Provide accurate sales forecasts, pipeline updates, and market intelligence to senior leadership. Analyse sales data to identify growth opportunities and address performance gaps. Brand & Product Promotion: Champion the company’s product portfolio through compelling presentations, demonstrations, and promotional campaigns. Organize and participate in industry exhibitions, trade shows, and customer events to raise brand awareness. Collaboration & Cross-Functional Leadership: Work closely with Marketing, Product Development, and Operations to ensure alignment of business development initiatives. Provide feedback on market trends, competitor activity, and customer insights to inform product innovation and strategy. Continuous Improvement: Stay abreast of industry developments, regulatory changes, and best practices. Identify and recommend process improvements to enhance efficiency and effectiveness in business development activities. Required Skills & Experience Proven track record of delivering new business growth in B2B sales, ideally within the plumbing, building products, or construction sector. Strong commercial acumen and negotiation skills. Demonstrated ability to build and manage a high-value sales pipeline. Excellent communication, presentation, and relationship-building skills. Results-driven, self-motivated, and resilient. Proficient in CRM systems (e.g., Salesforce) and Microsoft Office Suite. Analytical mindset with the ability to interpret data and market trends. Qualifications Degree-level education (or equivalent experience) in Business, Sales, Marketing, or a related field. Evidence of ongoing professional development is desirable. Competencies & Behaviours Strategic thinker with a growth mindset. Tenacious, proactive, and adaptable. Collaborative team player who can also work independently. High integrity and professionalism. Additional Information Regular travel required to customer sites, industry events, and company offices. Full UK driving license required. Your application has been successfully submitted! _ We appreciate your interest in this position. Unfortunately, you have already applied for this job.

This 12-week Accountancy Skills Bootcamp, starting May 2026 is designed for those looking to enter the accounting field or expand their financial skill set. The course focuses on Sage accounting software, a leading tool in the industry, and provides hands-on experience with real-world accounting tasks. Whether you’re starting your accounting career or seeking to enhance your proficiency, this programme will equip you with the practical skills and knowledge you need to succeed in the accounting profession. Throughout the course, you will learn key accountancy principles, gain experience with financial transactions, and develop expertise in using Sage software for a wide range of accounting tasks. By the end of the programme, you will have built practical bookkeeping competence, strengthened your understanding of financial reporting, and gained confidence working with industry-standard systems. There is no requirement for you to possess prior knowledge of accountancy. The course is Level 3 and aimed at those wishing to expand their knowledge and move into entry-level finance roles. This programme is suitable for: • Adults who are employed and looking to move into a new sector and start an entry-level role., • Adults who are employed and have their employer’s co-funding support to progress within the company., • Learners who are self-employed and looking to improve financial management within their business., • Learners who are recently unemployed (for less than 12 months) or returning to work after a break and are looking to get started with an entry-level job in a new sector. Throughout this 12-week programme, you will cover core accountancy skills aligned with industry standards, including: • Understanding key bookkeeping principles, including double entry accounting, journals, ledgers and reconciliations, • Recording financial transactions accurately and maintaining compliant records, • Creating profit and loss statements, balance sheets and VAT returns, • Managing period-end processes and reconciliations, • Handling stock control, invoicing, payments and receipts, • Using Sage Cloud Accounts to record transactions, generate financial reports and analyse business performance, • Understanding compliance and financial accuracy within professional finance environments A significant focus of the course is hands-on experience with Sage Cloud Accounts, ensuring you are confident and competent using industry-recognised accounting software. To ensure learners gain both theoretical and practical skills, the Bootcamp includes: • Sage Certification Exams – You will complete four Sage exams throughout the programme, earning recognised certifications., • Continuous Assessment – Practical activities mirroring real accountant tasks., • Feedback & Reflection – Ongoing tutor feedback, discussions and structured learning reviews. Eligibility & Requirements Criteria Learners must meet all of the below criteria to take part in the Bootcamp. • You must be 19 or over., • You must be a resident Norfolk or Suffolk areas., • You must be a British Citizen or have been living in England for 3 years for purposes other than study (you will need to provide residency eligibility as soon as enrolment call)., • You must not have completed your chosen course previously as refresher courses will not be funded., • You must not already be on an apprenticeship or other qualification., • You must not have already completed a Bootcamp within the last year., • Must have use of a laptop/computer with a stable internet connection and use of Zoom/Teams throughout your Bootcamp with a working microphone and video camera. Chromebooks, tablets and phones are not suitable to undertaking live online sessions., • For Bootcamps relating to the study of Microsoft Office and other relevant software, you must have the software installed and in working order throughout the duration of the Bootcamp., • You must be available to start this course during the week of 11th May - Start date will be confirmed. Because our Skills Bootcamps are of Level 3 standard in England, you will be expected to have some existing knowledge and skills within the subject area or job role that you are applying for. You Must Also Have: • A familiarity with applied use of Microsoft Office Suite of programmes., • Minimum level 1 functional skills ability in Maths and English., • Pass an entry interview., • Must be looking to actively search for a job immediately after graduating., • This is a fully online course, meaning all materials and coursework are completed online. However, you must be available to attend a full-day live online session each week at a scheduled time. By the end of this programme, you will have developed a strong foundation in accountancy and bookkeeping, gaining practical experience with Sage accounting software and real-world financial processes. You will be equipped to support finance teams, manage accounts accurately, and contribute confidently within professional environments. You will also secure a job interview with a relevant employer upon successful completion. You will gain hands-on experience using Sage Cloud Accounts and applying accounting principles in practical business scenarios, helping you stand out in interviews. Yes. Learners have the opportunity to complete Sage Accounting certifications during the course, and all learners who successfully complete the Bootcamp will receive a Cenit College completion certificate and digital achievement badge. Alongside this, the programme develops practical digital accounting skills using Sage and Excel across bookkeeping, reconciliations and financial reporting. We also provide guidance on next steps, including further Sage qualifications and progression routes into professional accountancy study.

Babergh and Mid Suffolk District Councils • Address: Stowmarket, Suffolk IP14 5AT, • Salary: £37,280 - £44,075 per annum, • Hours: Full time, 37 hours pe

My Four Wheels are looking to expand our team and are recruiting both part time and full time Driving Instructors though out the UK.Next year there will be a record 700,000 learner drivers hitting our roads, there has never been a better time to become a Driving Instructor.Becoming a Driving Instruc

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My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If you're looking for a career change with great earning potential, flexible working, and genuine job satisf

We're partnering with a highly regarded and rapidly growing Commercial Property team looking to welcome a Commercial Property Solicitor into their expanding practice.This is an excellent opportunity to join a busy department where you'll be immersed in high-quality, varied work and trusted to contri

My Four Wheels are looking to expand our team and are recruiting both part time and full time Driving Instructors though out the UK.Next year there will be a record 700,000 learner drivers hitting our roads, there has never been a better time to become a Driving Instructor.Find out more about the da

A prestigious hotel recruitment agency is seeking an experienced General Manager for a newly purchased hotel in Suffolk.

Overview Newly qualified Construction Lawyer – Suffolk Our client are Legal 500 and Chambers recommended as one of East Anglia’s leading law firms.

Step into a pivotal leadership role as an Employment Partner where your commercial insight will shape the future of a busy employment department.This is a senior position offering genuine influence over the direction of the team, the opportunity to build on an established platform and the autonomy t

Job Description Help Shape the UKs Energy Future\ N Deputy Engineering Manager- Sizewell C - Suffolk Site based Opportunity with the Civil Works Alliance (CWA), Supporting Sizewell C\ N As part of the CWA (Civil Works Alliance), you will support the building of Sizewell C.

BWF Legal Recruitment is offering a fantastic opportunity for an experienced Residential Conveyancer to join a leading CLC accredited law firm in Essex.This firm, known for its exceptional reputation, specializes solely in conveyancing.The successful candidate will be part of a busy and respected te

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Are you a Residential Conveyancer ready for your next career move? We are recruiting for a respected law firm who are looking to expand its team by welcoming a Conveyancing Lawyer.Known for its strong reputation in the local market and a collaborative, welcoming environment, this is a superb opportu

A well-respected Outstanding School in Suffolk is seeking an enthusiastic and talented Science Teacher to join its dynamic teaching team from September 2025. Key Responsibilities Plan and deliver high-quality Science lessons to students at KS3 and KS4 Teach a specialist Science subject (Biology, Che

A fantastic opportunity has arisen for a dedicated and enthusiastic Maths Teacher to join an outstanding independent school in Suffolk.

An exciting and rewarding opportunity has arisen for a passionate and dedicated Science Teacher to join a thriving and high-achieving school in Suffolk.

A wonderful opportunity has arisen for an enthusiastic Science Teacher to join an Ofsted Good school in Suffolk.

Take the next step in your Science teaching career with us! Submit your CV today and explore the best roles in Suffolk!. Are you ready to inspire the next generation of scientists? We are actively seeking Science Teachers to join our outstanding schools across Suffolk.

Are you currently looking for a Science Technician position within a supportive and well-equipped school environment? Are you a proactive, practical and dependable Science Technician looking to work in an Outstanding School in Suffolk ? Wayman Education is recruiting a Science Technician for a full-

Maths Teacher required to start from September 2025 · Fantastic Co-ed school with modern facilities · Join a successful and supportive Maths department Our client is seeking a Maths Teacher for a high-performing 11-16 mixed school near Suffolk. Located in Suffolk, it offers a stimulating and engag

A rewarding opportunity has arisen for an enthusiastic Science Teacher to join a respected independent school in Suffolk from January 2026.

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We are seeking a creative, enthusiastic and highly motivated Art ECT to join a thriving Creative Arts department within an Outstanding school in Suffolk. Art ECT Outstanding graded school in Suffolk MPS1 Salary (ECT Scale) Full-Time Art ECT position Art role starting in January School Information Th

Our client is seeking an enthusiastic and committed Science Teacher to join a prestigious and highly successful mixed independent school located in Suffolk.

We are working with a school who are recruiting for an organised Finance Manager to join a flourishing secondary school in Suffolk. About the School Housed in a magnificent heritage building, this Suffolk school is defined by a wonderful sense of tradition and academic excellence.

English Teacher with TLR Available required to start from after Easter 2025! · Prestigious Co-ed school with a high-achieving English department · Excellent leadership opportunity with career progression Our client is seeking a Head of English for a prestigious 11-18 mixed school near Suffolk.

A superb opportunity has become available for a dedicated Science Teacher to join a well-established Independent School in Suffolk.

Head of English required to start from Easter 2025 - TLR Available! · Prestigious Co-ed school with a high-achieving English department · Excellent leadership opportunity with career progression Our client is seeking a Head of English for a prestigious 11-18 mixed school near Suffolk.

A fantastic opportunity has arisen for an enthusiastic Psychology Teacher to join a leading independent school in Suffolk from January 2026. What We Offer: Small, motivated classes and strong academic ethos Access to excellent teaching resources and technology Collaborative and supportive staff cult

A rare opportunity for a Music Teacher to join an outstanding independent school in Suffolk, starting Easter 2025.

A fantastic opportunity has arisen for a passionate and creative MFL Teacher (French & Spanish) to join an Ofsted ‘Outstanding’ school in Suffolk from January 2026. What We Offer: • Excellent ECT induction and CPD opportunities • Access to modern language labs and digital tools • A positiv

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A vibrant Good-rated secondary school in Newmarket is looking to appoint a passionate and forward-thinking Music Teacher for an immediate start.The school has a positive reputation for its Performing Arts provision and is seeking someone who can contribute both inside and outside the classroom.About

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This is an exciting opportunity for a hands-on, proactive Premises Manager to join a supportive leadership team at a well-regarded Suffolk school.

Our client is seeking an enthusiastic and committed Science Teacher to join a prestigious and highly successful mixed independent school located in Suffolk.

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