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Job Title: Account Manager / Contract Manager / Customer Account Manager - Field Based - East Anglia Salary: £38,000 - £42,000 + Bonus + Company Car + Benefits Location: East Anglia & Surrounding Areas - Norwich, Ipswich, Bury St Edmunds, King's Lynn, Colchester, Great Yarmouth The Role We are looking for an experienced Account Manager / Contract Manager / Customer Account Manager to join a market-leading service provider with ambitious growth plans for the next 12 months. This field-based role covers customer sites across Norfolk & Suffolk ensuring exceptional service delivery, operational efficiency, and contract performance. Key Responsibilities - Account Manager / Contract Manager / Customer Account Manager Contract Management Manage multiple customer accounts, ensuring all services meet contractual agreements and KPIs. Build and maintain long-term relationships with senior client contacts. Identify and secure opportunities to upsell additional products and services. Represent the business at client meetings, service reviews and user groups. Maintain consistent communication at all levels of the customer organisation. Operational Management Lead and organise the Contract Delivery Team (CDT) to meet daily service schedules. Liaise with Customer Services to ensure requirements are met in full. Recruit, train, and develop team members to deliver excellent service. Monitor performance, address service issues, and drive improvements. Manage urgent deliveries, holiday cover, and resource allocation. Ensure all deliveries have accurate, compliant paperwork. Quality & Compliance Promote a quality-first culture across all contracts. Work with operational teams to improve processes and reduce inefficiencies. Conduct internal audits and maintain compliance with company procedures. Collaborate with Customer Services to resolve customer issues quickly. Performance & Reporting Set and monitor KPIs and service level agreements. Produce accurate daily, weekly, and monthly performance reports. Monitor budgets and report any cost variances. Use company systems to track contract performance and service delivery. Skills & Experience Required Proven experience as an Account Manager, Contract Manager, or Customer Account Manager in service delivery, logistics, distribution, or facilities management. Strong client relationship management and stakeholder engagement skills. Excellent organisational skills and ability to manage multiple contracts. Leadership experience, with a proven track record in team management. IT literate with strong reporting and analytical skills. Full UK driving licence - field-based role covering East Anglia. Benefits £38k - £42k basic salary (DOE) Annual bonus scheme Company car Pension scheme Career progression opportunities in a growing business If you are a proactive, commercially minded Account Manager / Contract Manager / Customer Account Manager looking for a rewarding field-based role in East Anglia, apply today. Mandeville is acting as an Employment Agency in relation to this vacancy.

The Domestic Business Development Manager is responsible for driving significant and sustainable growth within the domestic plumbing sector.

Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Start here. Grow here. Are you ready to join a team of talented BNG specialists and shape the future of the environment? Join our dynamic Nature team as a Technical Director or Associate Director (BNG Specialist) in one of our offices based at any of our AECOM offices in the UK&I, and benefit from our flexible hybrid working model. At AECOM, we’re at the forefront of innovation, championing nature-based solutions from large - scale ecological surveys to integrating nature into decision- making and investment planning. Presently, we are working on a wide range of projects, notably in the power and renewables, infrastructure, environment and transport sectors, as well as collaborating with other technical disciplines such as landscape, GIS, engineering, sustainability and drainage. Our recent projects have included several of the largest solar farms to have gained consent in the UK; a cable tunnel below the River Thames; electricity network upgrades in Kent and Suffolk; and masterplanning of new residential developments for local authorities. In this role, depending on your interests and skillset, you will have opportunities to support on a variety of areas such as: Biodiversity Net Gain and Net Benefits for Biodiversity Assessments, Habitat Management and Monitoring Plans, Biodiversity Gain Plans and Biodiversity Net Gain mentoring. Our supportive environment offers both internal and external training opportunities within a nurturing mentoring and coaching framework. Here’s what you’ll do: • Provide strategic leadership on BNG (and similar policies) across UK&I (Technical Director), • Lead our BNG offer across England (Associate Director), • Lead the planning and delivery of biodiversity inputs for both internal and external clients;, • Produce and technically review a range of biodiversity assessments;, • Provide technical leadership to support the delivery of proportionate and pragmatic solutions;, • Lead consultation and engagement with clients and key project stakeholders including planning authorities, statutory bodies and the public;, • Play a key role in the continued development of our technical capabilities and encourage the embedding of innovation/research;, • Lead the production of bids and tenders for biodiversity services;, • Mentor and support both junior staff and peers. If you're passionate about innovation and turning bold ideas into reality, AECOM welcomes you. Join our team, where we don't just construct infrastructure but also uplift communities and enhance lives. Why not give our AECOM page on LinkedIn a follow to stay updated on the impactful projects we're working on and see firsthand the difference we're making in the industry! Come grow with us. Join our dynamic Natural business with over 150 professionals. Our Ecology team features national and global leaders across the UK and Republic of Ireland, specializing in species licensing, impact assessment, habitat creation, ecosystem restoration, enhancement, and management. Our Biodiversity Net Gain (BNG) experts shape policy, guide practical decisions, and foster collaborative designs for positive environmental outcomes. And let's not forget about the perks at AECOM. You'll enjoy a range of core and personalised benefits designed to support your future and well-being, customised to fit your lifestyle. Take advantage of career development opportunities, our flexible hybrid working model to ensure a work-life balance that suits your lifestyle, technical practice networks, AECOM University, and volunteering days. Ready to push the limits of what’s possible? Here’s what we’re looking for: • Degree (or equivalent) in ecology or an associated subject, • Membership of an appropriate professional institution and working towards or obtained Chartered Ecologist or Chartered Environmentalist status;, • Excellent knowledge of relevant biodiversity legislation and policy, and reporting skills;, • Experience of leading and managing biodiversity assessments (major planning applications and DCO submissions) as demonstrated by suitable professional experience;, • Experience in managing projects, project budgets and leading stakeholder discussions, and bidding/tendering, • Experience of reviewing/verifying technical work and supporting wider team members. We celebrate diversity, including neurodiversity, and believe it enriches our team. We welcome applications from all backgrounds and abilities. If you are an applicant with a disability that requires reasonable accommodation to complete the application process, please contact us at _. At AECOM, we value everyone's unique contributions and perspectives. If you meet some of the requirements above or have transferable skills you believe would benefit us, we would be delighted to hear from you! Interested in the role or curious about life at AECOM? Follow us on LinkedIn, Facebook, Instagram, and YouTube to explore our AECOM voices, employee stories, latest projects, and much more! For further information about the role, reach out to the recruiter on LinkedIn (Melissa Moody). #EVB About AECOM AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM. Freedom to Grow in a World of Opportunity You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too. Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours. We are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. Please let us know using this email address _ if you would like to apply through the Disability Confident Interview Scheme. All your information will be kept confidential according to EEO guidelines.

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As a Customer Experience Team Lead at KatKin, you will be responsible for executing the vision and strategy for KatKin’s end-to-end customer experience. You’ll manage a team of 8-10 Cat Experts while leading ad hoc projects to enhance efficiency and service quality, all with an obsessive focus on a customer-first approach. Understanding the deep love and uncompromising nature of cat parents, you will inspire your team to bring that passion to every interaction—whether through calls, emails, or social channels. In a fast-paced environment, you will focus on coaching, development, and performance management to ensure that productivity and quality KPIs are consistently met. By facilitating ongoing training and fostering a positive team culture, you’ll collaborate with management to implement meaningful process improvements. Your role will also involve analysing customer and team behaviour to identify areas for enhancement and seeking inspiration outside of KatKin to drive innovative improvements. A key part of your mission will be to shift your team’s mindset to prioritise customer growth, encouraging a proactive approach to initiatives that enhance engagement and satisfaction. You will align team efforts with KatKin's core principles, continuously elevating our customer experience and helping cats everywhere live their best lives. Team Coaching & Development: Coach, motivate, and develop your team through regular one-on-ones and team meetings to ensure continuous growth. Operational Management: Oversee day-to-day activities, prioritising and assessing risks within existing processes to achieve service level agreements (SLAs). Team Culture: Leverage company methodologies, team feedback, and your own initiative to cultivate a positive team culture and boost morale. Performance Culture: Foster a performance-driven culture with an emphasis on self-ownership among team members. KPI Definition: Implement and monitor established KPIs and performance expectations set by senior management, ensuring alignment with overall business goals. Customer Support Leadership: Serve as a subject matter expert and first line of defence in troubleshooting operational issues, escalating as necessary and collaborating with relevant teams to ensure customers receive top-notch support and satisfaction. Customer Growth Initiatives: Shift the team's mindset to prioritise customer growth by encouraging a proactive approach to outbound initiatives that enhance engagement and satisfaction. Industry Awareness: Continuously gather insights from the pet care, customer experience, and startup sectors to understand best practices, sharing this knowledge with the team to enhance strategies and decision-making. Positive Change: Collaborate with management to identify and implement positive changes and efficiencies within the Customer Experience team. Customer Insights: Analyse trends in customer behaviour and identify opportunities to eliminate friction points. Team Leadership: You have a minimum of 1-2 years of experience managing a Customer Experience or Customer Care team, driving performance, and fostering growth. Training & Development: Proven ability to deliver effective onboarding and continuous training programs, ensuring team improvement and success. Performance & KPI Management: Experienced in setting and maintaining KPIs, consistently driving your team to meet or exceed productivity and quality standards. Analytical & Process-Oriented: You have strong analytical skills, using data to identify patterns, solve problems, and make informed decisions. You also seek out process improvements to enhance efficiency. Customer-Centric: You demonstrate strong emotional intelligence and a customer-first mindset, always striving for solutions that prioritise customer satisfaction. Prioritisation & Time Management: You understand the importance and urgency of tasks at hand, working collaboratively with fellow leads to achieve all your goals on time. Tech & AI Savvy: You embrace technological and AI advancements to improve team performance and operational effectiveness. Alignment with Core Principles: You align with KatKin’s core principles: Customer First, Think Big, Relentlessly High Standards, Never Give Up, and One Team. Career-Defining Opportunity: Play a pivotal role in scaling our brand quickly. Competitive Package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and Perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to _: Can you describe your experience managing a Customer Experience or Customer Care team? What specific strategies did you implement to drive performance and foster growth? Can you provide an example of how you used data to identify a problem within your team or customer interactions? What actions did you take based on your findings? How do you prioritise tasks and manage time in a fast-paced environment? Can you share an example of a situation where you had to quickly adapt to changing priorities? Which DTC brand has delighted you the most, and what did they do? What specific actions or approaches made a lasting impact on you as a customer? (Optional) If you have a pet, how would your experience as a pet parent influence your approach to customer experience?

Throughout the course, you will learn key accountancy principles, gain experience with financial transactions, and develop expertise in using Sage software for a wide range of accounting tasks. There is no requirement for you to possess prior knowledge of accountancy. Throughout this 12-week program

Social Workers working with Suffolk County Council play an integral role in our preventative approach to Social Care. Various locations across Suffolk. West Suffolk House, Bury St Edmunds IP33 3YU.

My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If you're looking for a career change with great earning potential, flexible working, and genuine job satisf

Endeavour House, Ipswich, Suffolk IP1 2BX, Hybrid working .

My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If you're looking for a career change with great earning potential, flexible working, and genuine job satisf

Babergh and Mid Suffolk District Councils • Address: Stowmarket, Suffolk IP14 5AT, • Salary: £37,280 - £44,075 per annum, • Hours: Full time, 37 hours pe

My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If you're looking for a career change with great earning potential, flexible working, and genuine job satisf

My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If you're looking for a career change with great earning potential, flexible working, and genuine job satisf

PSR Solutions is seeking a PAS 128 Utilities Surveyor based in Suffolk to join the team for site work.

My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If you're looking for a career change with great earning potential, flexible working, and genuine job satisf

Practice Nurse – Maternity Cover (Suffolk) Join a friendly GP practice in rural Suffolk as a locum practice nurse covering maternity leave.

My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If you're looking for a career change with great earning potential, flexible working, and genuine job satisf

Locum People are seeking a Registrar Urology to work in Suffolk for a long-term position.

My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If you're looking for a career change with great earning potential, flexible working, and genuine job satisf

Suffolk County Council is seeking a Lawyer to join its dynamic Legal Team in Ipswich.

My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If you're looking for a career change with great earning potential, flexible working, and genuine job satisf

Occupational Therapist - Adult Social Care Location: Suffolk – Haverhill Rate: £35 per hour (Umbrella) Contract: 3 months (potential extension) Hours: 37 hours per week Working Pattern: Hybrid – 2 office days per week Office Base: Haverhill Health Centre, Camps Road, Haverhill, CB9 8HF Overview

My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If you're looking for a career change with great earning potential, flexible working, and genuine job satisf

Role: Machine Operator (Night shift) Start date: Immediate Start Location: Saxmundham, Suffolk Hours: 40 hours per week Pay: £30,000 after probation + £5k shift allowance We are looking for a machine operator who is immediately available to work for a manufacturer based on the outskirts of Saxmund

My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If you're looking for a career change with great earning potential, flexible working, and genuine job satisf

Eden Brown Synergy is seeking an experienced Occupational Therapist to join their Haverhill Area Integrated Team within Adult Social Care in Suffolk.

My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If you're looking for a career change with great earning potential, flexible working, and genuine job satisf

Locum People are looking for a Consultant Gastroenterology to join an established hospital in Suffolk for a long-term position of 3-6 months, with potential extensions.

My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If you're looking for a career change with great earning potential, flexible working, and genuine job satisf

EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere.No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!.Hear why our employees think it is such a great place to work:.Uk/j

My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If you're looking for a career change with great earning potential, flexible working, and genuine job satisf

Make your application after reading the following skill and qualification requirements for this position.OTE £55'000) + International Travel + Pension + Split Role + Training + Tight Knit Team + Company Vehicle + Door To Door Pay +.Great opportunity for a Field Service Engineer to join a highly res

My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If you're looking for a career change with great earning potential, flexible working, and genuine job satisf

Coordinates business support, managing correspondence, scheduling, and document preparation for the Fire and Rescue Service.

My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If you're looking for a career change with great earning potential, flexible working, and genuine job satisf

The Systems Engineer will provide IT support to various departments, focusing on troubleshooting, and application support within a Windows Server environment.

My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If you're looking for a career change with great earning potential, flexible working, and genuine job satisf

Building Surveyor needed for Babergh and Mid Suffolk District Council.

My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If you're looking for a career change with great earning potential, flexible working, and genuine job satisf

Supervises tradespeople, manages minor works and construction projects (up to £250k) within an acute hospital.Responsible for planning, delivery, compliance with healthcare standards, and staff development.

My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If you're looking for a career change with great earning potential, flexible working, and genuine job satisf

FindTutors is looking for passionate Maths tutors to join our growing online teaching community.Whether you’re a private tutor or prefer online sessions, we provide the platform to connect with students across the UK.No previous tutoring experience required.Flexible hours and remote teaching optio

My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If you're looking for a career change with great earning potential, flexible working, and genuine job satisf

FindTutors is looking for passionate Spanish tutors to join our growing online teaching community.Whether you’re a private tutor or prefer online sessions, we provide the platform to connect with students across the UK.No previous tutoring experience required.Flexible hours and remote teaching opt

My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If you're looking for a career change with great earning potential, flexible working, and genuine job satisf

FindTutors is looking for passionate Guitar tutors to join our growing online teaching community.Whether you’re a private tutor or prefer online sessions, we provide the platform to connect with students across the UK.No previous tutoring experience required.Flexible hours and remote teaching opti

My Four Wheels is a 5-star rated driving school with 500 instructors teaching nationwide - and due to record learner demand, we're now recruiting new Trainee Driving Instructors across the UK.If you're looking for a career change with great earning potential, flexible working, and genuine job satisf

Unity is advertising this opportunity on behalf of our client.All applications will be directed to our client.Are you an experienced cleaner looking for flexible work that fits around your life?.Whether you’re looking to fill gaps between other jobs or build a full-time income on your terms, this