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Trainee Business Analyst Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first Business Analyst role. Study part-time, build fundamental skills, and get dedicated job placement support until you're hired. Flexible financing options available, with payment plans starting from as low as £142 per month. The Programme Complete this 8-10 week online training with just 2 hours per day of study time. You will learn industry-recognised methodologies, including business process modelling, stakeholder analysis, and requirements engineering, while building practical experience with real-world case studies. The programme includes earning BCS certification recognised by UK employers, expert tutor support throughout your studies, dedicated recruitment support with CV rewrite, interview preparation, and access to exclusive job opportunities. The Outcome 93% of graduates secure business analyst roles within 3 months. Starting salaries: £30,000 – £40,000+ Who This Is For The programme is completely beginner-friendly, so no experience is needed. Career changers are welcome, and you can study at your own pace. *This programme is available to UK-based learners only. Ready to start earning in Business Analysis? Limited spaces available. Apply now for the next available cohort.

Suitable for: IT Support Analyst, Service Desk Technician, Help Desk Analyst, IT Help Desk Technician, Desktop Support Analyst, Technical Support Analyst, IT Support Technician, First Line Support Analyst (1st Line Support), Help Desk Support Technician. An automotive component manufacturer with sit

Acorn Group is seeking a Resource Planning Support Analyst to join their Liverpool team.This role focuses on forecasting and planning resources within Customer Services, ensuring high-quality service delivery while managing schedules and stakeholder relationships.Candidates should have experience wi

AHK Group Ltd in Liverpool seeks a Commercial Analyst to enhance commercial visibility and support strategic decisions.

A leading insurance provider in Liverpool is seeking an experienced Information Security Analyst for a 12-month FTC role. The successful candidate will identify and assess risks, develop information security policies, and support vulnerability management. If you have a minimum of three years' experi

Responsibilities include data analysis, communication with stakeholders, and maintaining databases.

The Riverside Group in Liverpool is seeking a BI Analyst to analyze and present business intelligence to support operational activities.

We have an exciting new opportunity for a data driven Marketing Automation & Data Analyst to support the delivery, optimisation, and measurement of Online Traffic and CRM led marketing activity.

Support the Senior Commercial Manager and Category teams with trading decisions by providing performance insight, scenario planning, promo planning and financial forecasts. We are looking for a driven, ambitious Commercial Planning Analyst to join the Commercial team focusing on the Electricals & To

Alfred H Knight is offering an exciting opportunity for a Commercial Analyst to join their team in Prescot, England. In this role, you will enhance commercial visibility and support strategic decisions within the Agriculture division.

We are seeking an experienced and highly motivated Information Security Analyst to join our Information Security Team in this time of exciting growth. Information Security Analyst (12 Month FTC). Support the security awareness programme to promote a culture of security within all levels of the Group

The position will also involve supporting a regional studio setup, with potential travel between local sites where needed. Identify opportunities to improve reliability, process, and user experience. This is a hands‑on, office based role with opportunities to develop technical skills, support crea

Keywords Studios is seeking an IT Support Analyst located in Liverpool, England.

The successful candidate will have proven experience with HR systems such as Kronos, Workday, or Service Now. A leading retail company is seeking a Senior People Systems Analyst for a hybrid role based in Knowsley. Key responsibilities include leading enhancements, providing production support, and

In this role you will be responsible for the accurate forecasting and planning of resources within Customer Services. Resource Planning Support Analyst. We are looking for a Resource Planner to join the team.

Resource Planning - Resource Planning Analyst. In this role you will be responsible for the accurate forecasting and planning of resources within Customer Services, including the provision of performance data, support of team leaders and senior management, administration and monitoring of daily sche

Please note this is a training course and fees apply* What is the Business Analysis Placement Programme? Our Business Analysis Placement Programme is designed for anyone looking to start a career as a Business Analyst (BA) using education and recruitment support to help you achieve an entry level role or position. This programme does involve a financial contribution from you to fund your qualification, cv review and recruitment support but the long-term rewards will be extremely lucrative with the average Business Analysts salary in the UK being around £52k pa. What does a Business Analyst do? A Business Analyst is a problem solver who investigates an issue or area of weakness within an organisation or business, analyses solutions and helps facilitate the change that is needed. They do this through following a set of guidelines and principles set out within the BCS Business Analysis Diploma certification. To succeed as a business analyst, you should be somebody who enjoys problem solving and analysing, has good administration skills and communicates well in both written and verbal communication. You should be somebody who can work well alone but when needed be able to integrate well into a team. The role will generally include:- * Analysing elements within the business or the whole business * Making evaluations of all available data * Identifying problems and looking at potential improvements * Making a feasibility study in proposed improvements * Present your acquired information within a business case to the company or organisation. * Implement any agreed or necessary changes, to increase the efficiency of the organisation or business. Industry demand for Business Analysts Demand for Business Analysts continues to soar as organisations need to evolve and stay competitive in an everchanging world. Business Analysts ensures a business remains relevant and future proofs against changes both foreseen and sudden. All businesses need to make data driven decisions and the demand for analysts has become a key role for any size of business and has become a very lucrative, in demand position with Senior Business Analyst's commanding salaries in excess of £100k pa. How we help you get you first role We specialise in working with candidates who wish to start or transition into a Business Analyst career. How do we do this? 1. Firstly, we place you on a training program which provides a pathway to the most relevant industry recognised certification being the BCS Business Analysis Diploma. The diploma comprises of 4 certification courses and a final oral examination signing you off as Business Analyst through the BCS. Study time to complete all of the certifications is recommended at around 90 hours to achieve exam pass level. 2. Once you have successfully passed the 4 required certification exams and the oral exam which make up the diploma, you will be handed over to our recruitment support team. They will then work with you to help rewrite your cv to a professional standard to highlight the skills required by Business Analyst recruiters. In addition, they will also assist in creating a professional LinkedIn profile, interview support, career advice and tailored support such as taking you through mock interviews. 3. Our recruitment advice consultants will work with you to identify the best opportunities available which are suited to you. Their tailored support ensures you only apply for roles where there is a realistic chance of success and help you to prepare for interviews and perform at your best. Typically, starter roles will be junior business analyst, junior analyst or a support/admin role utilising your analytical skills. Business Analysts work closely with Project Managers and Change Managers and opportunities in these areas also exist which broadens the net in these sister sectors. Further study into Project Management certifications can expand the breadth of roles you find available. Finances To accommodate candidates, the training element of this package is available on finance terms to easily spread the cost of investing in your career. This enables you to get qualified without having to fund all the training costs upfront. In addition, we are so confident in our success with placing qualified candidates that we will refund the cost of the courses to anyone we are unable to place within 12 months of passing their required exams subject to our terms. What next? To get your journey started and check whether you meet the criteria to join the programme, enquire now and one of our experienced Course and Career Consultants will contact you within 4 working hours assist you. Typical Salaries * Administrator/Support: £28,000 * Junior Business Analyst: £32,000 * Change Analyst: £37,000 * Systems Analyst: £42,000 * Business Analyst: £52,000 * Senior Business Analyst: £60,000

Please note this is a training course and fees apply* Are you looking to benefit from a new career in Data Analysis? If you are detail orientated, perceptive, organised, competent, analytical and can communicate well with those around you; you could have a truly rewarding future as a Data Analyst We do this using our specialised Data Analyst career programme which looks to assist and place qualified candidates into a career pathway in Data Analysis. Please note this career program is designed for entry level individuals with limited or no experience, so please do not apply if you are already an experience Data Analyst as we will be looking primarily at entry level roles. Demand for Data Analysts has grown 20% year on year. All business decisions rely on data to ensure correct business decisions are made and therefore the role of the data analyst in the new digital world has become essential for business owners. Using our experience in providing data analysis and business analysis training online and through our expert recruitment consultants, we can provide a seamless journey and often fast-tracked route into a new career in Data Analysis. The courses in the package have been identified by our recruitment partners as industry standards for the UK/European and International Data Analysis sector. Skills shortages across all sectors are increasing the demand for qualified, entry-level career seekers and career changers. Whether you are working full-time, part-time or are unemployed, this job and recruitment package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks. Your job and career goals are completed in 4 easy steps listed below. Step 1 - CompTIA Data+ Qualification The first step is completing the CompTIA Data+ Qualification accredited by CompTIA. This professional international industry-recognised qualification teaches you the essential skills of a Data Analyst. You will cover skills such as data mining, manipulating data, visualising data, and reporting on data. Study time for the qualification is approximately 30 hours and qualification is achieved by completing a 1-hour multiple choice exam. The course is provided online and comes complete with exam simulators and revision tools. You will be provided with access to a tutor and a 1-hour online revision workshop prior to sitting your exam. This qualification will set you on a route to becoming a data analyst. Step 2 - Data Administration Training Data is extracted using various method which are normally IT driven. Therefore, we will provide you with access to the following additional courses to ensure you are suitably employable as a data analyst. * Microsoft excel - to expert level. * Learn SQL - the programming language used for extracting data from more complex databases. * Learn Python 3 - Python 3 is a simple to use programming language used by many analysts. * Learn Tableau - Tableu is a tool which analysts use to build visually appealing dashboards for complex data making it easier for stakeholders to comprehend. Study time for these courses is approximately 30-60 hours and qualification is achieved through completion of the course with no exam. Step 3 - Business Analysis Foundation Business Analysts and Data Analysts often work very closely together and indeed many Data Analysts become Business Analysts and vice versa. Adding a Business Analyst Foundation certificate will make you much more employable and enable you to cross over into business analyst roles and hybrid roles. Business Analysis Foundation accredited by the BCS (The British Computer Society also known as the Chartered Institute of IT). Study time for this course is approximately 15 hours and qualification is achieved through an online BCS exam. Step 4 - Recruitment Support Now you are qualified for an entry level data analyst position our recruitment support team will now begin collaborating with you to help you secure your first a suitable role based on your new qualifications and any other experience you may have. We have been helping candidates start and build careers in the project management industry since 2007 and have a 4.8 Trustscore on Trustpilot. Our Recruitment Support team will help you work through job applications, interviews and provide you with a full cv review based around your new qualification and written to maximise your chances of obtaining a role in the project management sector. They will provide you with guidance as to which roles our most suitable for you as an entry level project sector worker aiming to become a project manager. This will include mock job interviews as well as any help you feel you need. Our money back guarantee If after 1 year of passing your formal qualifications, we have been unable to help you secure a role, we will refund your study fees minus the cost of the exams. However, we are normally able to help candidates find their first role within 6 months of qualifying and for locations based close to major cities this is often reduced to less than 3 months. Check our testimonials from the hundreds of candidates we have already helped. What Now? To accommodate candidates, the training element of the package is available on finance terms of up to 1 year. This enables you to get qualified and start in your new role without having to fund all the training costs up front. Enquire now and one of our experienced Career Consultants will contact you within 4 working hours to answer any questions that you may have and to assist you in taking the first step towards your Data Analyst Career aspirations

Cyber Security Placement Programme - No Experience Required Our training will help you kick-start a new career in Cyber Security. We are recruiting for companies who are looking to employ our Cyber Security Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training courses will be provided. You will also have the reassurance of a job guarantee upon completion. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is completed in 4 easy steps, you can be placed into your first role in as little as 10-12 weeks: Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Support courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 – Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today’s IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 – Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Step 4 – IT Technician placement You will be placed into your first role as an IT Technician. You will need to gain two years experience in this role before you can progress into a cyber security analyst role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cyber security field. This will consist of online training, practical training and an official exam. Cyber Security Role Once you have completed all of the mandatory training in step four and have the required two years experience in the IT industry, you will be ready to move into your Cyber Security Analyst role. We have partnered with a number of large IT companies who have a massive shortage of qualified cyber security staff. At a one off cost of £990, or a deposit of £206 followed by 13 interest free monthly instalments of £92, this represents a great opportunity to start a rewarding career in IT and have a real career ladder to start climbing. If you are not offered a role at the end of the training we will refund 100% of your course fees. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. ‘Please note that this is a training course and fees apply

Prestigious opportunity in a Global Law firm for an Infrastructure Analyst to join a dynamic, globally distributed IT Infrastructure team supporting a fast paced professional services environment. Operating across multiple international locations, the team is responsible for delivering a mix of technical projects, platform engineering, and BAU support across a modern and evolving technology landscape. This is an excellent opportunity for a technically capable engineer who enjoys both hands on support and project delivery, and is looking to develop their skills across a broad infrastructure and cloud estate. Based in Liverpool or Manchester, you'll be working with a range of modern technologies including Software Defined WAN, Software Defined Datacentre, and migrations to SaaS and IaaS platforms, ensuring a varied and engaging workload. As one of our Infrastructure Analysts, you will:- Support the development, delivery, and maintenance of enterprise infrastructure and IT systems across multiple locations Work closely with Infrastructure leadership to ensure reliable and resilient service delivery Assist with technical design and implementation across project lifecycles (from initiation through to BAU support) Troubleshoot and resolve infrastructure-related incidents and escalations Collaborate with architecture, project management, and service desk teams Support the adoption and implementation of new technologies aligned to strategic roadmaps Maintain accurate system documentation, configurations, and recovery processes Contribute to system monitoring, alerting, and performance optimisation Participate in change and problem management processes Support knowledge sharing and continuous improvement across IT teams If you possess a combination of some of the following skills then, LETS TALK! Experience supporting VMware environments Working knowledge of Microsoft Azure (including identity and application configuration) Strong understanding of Windows Server (2016/2019/2022) Knowledge of Active Directory, DNS, DHCP, and directory services Experience with file services (e.g. DFSR) Good understanding of networking fundamentals (routing, troubleshooting, switching basics) Awareness of high availability (HA) and disaster recovery (DR) concepts Experience with monitoring tools (e.g. SolarWinds, SNMP or similar) Understanding of infrastructure supporting enterprise applications Familiarity with change management and problem management practices Strong analytical, troubleshooting, and organisational skills In return, you will be rewarded with an enviable benefits package encompassing 25 days' holiday, a bonus, an option for private healthcare. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Sparta Global is looking for passionate and committed individuals who want to kickstart a career in technology! You must be willing to complete full-time training in our Business Solutions programme and will then be assigned to work in a junior role with one of our trusted client partners as a 'Spartan' consultant. We are building for exciting future opportunities, your application will be reviewed accordingly, aligning to availability and requirements ensuring we can match the right candidates to the right roles. We are seeking Business Solutions consultants to join our team and help our clients navigate the rapidly evolving world of business, helping our clients to solve issues, create value, maximise growth and improve business performance. In this role, you will use your expertise to identify and solve complex problems, assess the business needs of our clients, and provide strategic guidance on how to best utilise technology and other solutions to meet their goals. You will embark on a transformative development journey that combines academic learning, coaching, mentorship, real-world client projects, and continuous growth opportunities across a variety of industries and sectors. As you progress through client projects you will have the opportunity to gain further qualifications along the way that will give you the chance to level up your skills as you take on a variety of roles including Business Analyst, Project Manager, Project Support, PMO (Project Management Officer), Scrum Master and Product owner. How it works: Learn : Complete a period of full-time Academy training when you join Sparta Global. All training is delivered remotely by our team of industry-professional trainers and is paid from day one. Work: At the successful completion of training, you will become a 'Spartan' consultant and be available for assignment to work with one of our clients as a Business Solutions Consultant! Grow: You'll work with our client for up to 24 months, be able to access upskilling, salary increases, and are then available to convert to a full-time employee with your assigned employer. How to apply: Our recruitment process is simple and supportive, and we encourage people from all demographics and backgrounds to apply. You do not need to have prior experience of working in tech or studying a STEM subject at a high level. Apply online • Our team of Recruiters will review your application and invite you to the next stage if you showcase the right aptitude for success. Complete online assessments and a first-stage interview, • These assessments are testing your aptitude for learning, not what you know. Show us your potential and then your personality in a face-to-face interview. Final competency-based interview, • Demonstrate your collaborative skills, problem-solving abilities, and growth mindset to secure your spot in the Academy. Person specification: This role would ideally suit someone with a passion for technology and innovation, excellent communication and problem-solving skills, and with 6-12 months transferable experience. Despite having this experience, you're still driven and motivated to continuously learn, progress and expand your skills and establish a successful long-term career that can offer variety. We're also seeking passionate individuals who align with our values: Empathy & Diversity • Integrity, respect, and a commitment to inclusivity. Drive, • A goal-oriented mindset with a passion for growth. Collaboration, • A team-focused approach with a desire to build strong relationships. Innovation, • Curiosity, creativity, and openness to new ideas. Flexibility, • Adaptability and resilience in a fast-paced industry. Eligibility: As a Sparta Global Consultant, you will be deployed to work with one of our client partners at the completion of your training. For this reason, candidates must be open to relocation/commuting for client site deployments and remote work cannot be guaranteed. Applicants must have the right to work in the UK (British/Irish Citizenship, EU Settled Status, or Permanent Visa Holder) and unfortunately, we are unable to sponsor visas at this time. About Sparta Global: Sparta Global is a technology services and education company, specialising in hiring, training, and deploying the next generation of leaders across in-demand technology and business skills. Over the past decade Sparta Global has helped more than 3000 people kickstart a career in technology, supporting graduates, non-graduates, career changers, returners, and ex forces personnel to develop exciting careers with our network of 100+ employers across public sector, financial services, and commercial. In 2024, Sparta Global was an awarded a King's Award for Enterprise for Promoting Opportunity, adding to its accolades as a Top 20 Employer for Social Mobility, B Corp accredited business for sustainability, and Princess Royal Training Award winner. The Benefits: Free training - paid from day one Performance-based reviews every six months to discuss salary increases Referral bonuses No exit fees --------- 20 days of annual leave + bank holidays An extra day off for your birthday Pension scheme Eye care support Death-in-service cover Cycle-to-work scheme Season ticket loan Employee Assistance Programme Personal development budget Access to alumni and professional networks Opportunities to become a brand ambassador Don't wait to kickstart a career in technology, grab your opportunity to train and work with Sparta Global today! TPBN1_UKTJ

An automotive component manufacturer with sites across Europe requires an IT Service Desk Analyst to act as the first point of contact for all IT users within the automotive manufacturing organisation. The ideal candidate will have proven IT system knowledge. Commutable from: St Helens, Warrington, Halewood, Liverpool, Prescot, Knowsley, Widnes Salary: £28,000 - £33,000 p.a. Suitable for: IT Support Analyst, Service Desk Technician, Help Desk Analyst, IT Help Desk Technician, Desktop Support Analyst, Technical Support Analyst, IT Support Technician, First Line Support Analyst (1st Line Support), Help Desk Support Technician The Role Reporting into the IT Manager you will have the following duties: - Incident and request management – logging and tracking user issues ensuring all incidents are assigned with the correct priority. - Technical support – resolve common IT issues with hardware, software and network connectivity. - User access management – The creation and deletion of user accounts. The Person Educated to a minimum of CompTIA level you will have the following experience: - A basic understanding of IT concepts with a willingness to develop deeper technical competence. - Proven ability to own tasks and see them through to completion. - Willingness to travel between your main site in the North West to the sister plant in the West Midlands. To apply for this opportunity please click to apply or contact Greg Kneuss at the Ethero office in Telford for further details

Investment Operations Process Analyst Location: Liverpool City Centre Hours: Monday-Friday, 9am-5pm Salary: Competitive (DOE) Excellent benefitsA fantastic opportunity has arisen for an experienced Operations Process Analyst to join a growing financial services organisation. This senior role sits within the Operations team and focuses on regulatory reporting, process improvement, quality assurance and supporting Investment Operations. Key Responsibilities Produce and quality‑assure regulatory reporting and management information Support quarterly client reporting and annual tax reporting Act as an escalation point for complex technical queries Provide training on products, systems and procedures Produce business requirement documentation Review and improve systems, processes and service standards Conduct casework and third‑party quality assurance reviews Help implement initiatives to reduce risk and improve efficiencyWhat We're Looking For Strong analytical and numerical skills Excellent written and verbal communication Financial services experience, ideally in Operations Knowledge of investment‑related regulation (e.g., ISAs, pensions, FCA CASS/COBS) Advanced Excel skills and experience working with large datasets Ability to write clear business and procedural documentation Proven ability to manage initiatives end‑to‑end High level of attention to detail Ability to work independently and collaborativelyQualifications CISI Investment Operations Certificate (IOC) or equivalentIf this is a role that you would be interested in applying for then please email your CV to Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

GRC Analyst | Risk, Audit & Compliance | Liverpool | £40k - £50k + Benefits/Progression Zachary Daniels are delighted to be partnering with a well-established UK business during a key phase of growth and investment, to recruit a GRC Analyst. This is a role centred around governance, risk management, and compliance, working closely with stakeholders across the business to strengthen frameworks, ensure controls are effective, and support ongoing audit and regulatory requirements. You'll play a key part in embedding a mature security and compliance culture while supporting wider technology and business transformation initiatives. Benefits You'll Enjoy: Competitive salary up to £50,000 (DOE) Generous annual leave entitlement, rising with service Enhanced maternity, paternity, and parental leave Life assurance Regular social eventsRole Responsibilities: Conduct and support security and operational risk assessments, ensuring mitigation plans are defined and tracked Assist in the development and maintenance of policies, standards, and control frameworks Support internal and external audits, including ISO 27001 and related compliance frameworks Manage and contribute to third-party and supplier risk assessments Monitor and report on risk posture, control effectiveness, and compliance metrics Identify gaps in controls and processes, driving continuous improvement across governance frameworks Work with technical teams to ensure security and compliance requirements are embedded into systems and projects Contribute to incident reviews and post-incident analysis, ensuring improvements are implementedAbout You: 2+ years' experience in a GRC, risk, audit, or compliance-focused role Strong understanding of risk management methodologies and control environments Experience supporting or participating in audits (e.g. ISO 27001, GDPR, NIST or similar) Exposure to third-party risk management and supplier assurance Understanding of technical security concepts, with the ability to assess and challenge controls Detail-oriented, structured, and comfortable working within governance frameworks Strong communication skills, able to engage effectively with stakeholders across the businessThis is a great opportunity for someone looking to build a career in GRC, gaining exposure to risk, audit, and compliance within a growing organisation that is investing in its security and governance capability. Apply today with your most up-to-date CV! BH35513

IT Service Desk Analyst Location: Bootle, Liverpool - Office based Job type: Full time, Permanent Hours: 37.5 hours per week, Monday-Friday (08:00-17:00) Ref: 2291 Telent is looking for an IT Service Desk Analyst to join our Network Services team in Bootle, Liverpool, as part of our Managed Service Operations Delivery team. This telephone-based, office-based role that involves logging IT / ICT related incidents and service requests, remotely diagnosing and troubleshooting issues, expanding technical knowledge, and handling of any onsite hardware work and direct customer interactions. At Telent, you'll be empowered to innovate and deliver effective solutions, working alongside technical experts who take pride in the impact they make. Join a high-performing team delivering complex, business-critical services that help keep the nation's infrastructure connected and protected. IT Service Desk Analyst - What you'll do: Provide end-to-end resolution of IT / ICT related incidents and service requests Diagnose, resolve, or escalate technical and non-technical issues appropriately Act as the first point of contact for incidents, requests, and queries via telephone, email, B2B, and customer portals Log and manage tickets accurately within the service management system Work to strict SLA and KPI targets Maintain strong customer relationships through clear communication and service delivery Liaise proactively with suppliers and partner vendors to ensure timely resolutions Follow escalation procedures where required Provide regular updates to customers and ensure commitments are fulfilled Schedule Field Engineers when necessary Order spare parts through internal systems Attend relevant training sessions IT Service Desk Analyst - Who you are: You are a customer-focused IT professional (or aspiring IT Service Desk Analyst) with a passion for IT technology and troubleshooting. You thrive in a fast-paced environment and enjoy resolving issues directly with customers. You have an interest in or previous experience with critical IT infrastructure and hands-on tasks such as password resets, setting up hardware, installing applications, using Azure environments and resolving software faults. Communication is key in this role, so you must be confident when handling inbound calls and speaking with customers via telephone / telephony systems. We provide ongoing training and development, so a willingness to learn and grow is essential. IT Service Desk Analyst - Key Requirements: Previous or current experience in a demanding Helpdesk, Service Desk, Public Sector, or Customer Service environment Confident in handling inbound calls Experience of 1st Line IT troubleshooting and fault resolution Strong interest in IT and problem-solving Computer literate, with good working knowledge of Microsoft Word, Teams, Outlook, and Excel Comfortable working towards KPI's and performance targets ITIL awareness (desirable but not essential) Telent - What we offer: A career at Telent offers opportunities across sectors, technologies, and customers. As we grow, we rely on our committed teams to deliver high-quality services, and we support that commitment through continuous development and an inclusive culture. We foster an environment that respects and values difference, celebrates diverse ideas, and enables everyone to thrive. Benefits include: 26 days' holiday plus public holidays, with the option to buy or sell leave Company matched pension scheme Access to the Flexible Benefits portal Family-friendly policies Occupational health and wellbeing support Discounts on cinema, restaurants, and shopping through the Telent Reward scheme We are passionate about creating a workplace where everyone feels they belong and are empowered to reach their full potential. Our people are at the heart of our business, and we strive to reflect the diverse communities we support. Our values are: Take Responsibility Be Inclusive Be Customer Focused Be Collaborative #LI-Onsite #TJ-Onsite TPBN1_UKTJ

We're looking for a Technical Support Analyst to support and maintain a core business platform used across multiple operational teams. This is a user-facing support role with a strong analytical element - acting as the bridge between users and technical teams to ensure issues are clearly understood,

As a Product Support Analyst, you’ll serve as the first point of contact for users of my clients legal technology products, providing timely, effective technical support through phone, email, and an internal portal. Act as the first point of contact for users, providing technical support via phone

Level Application Technical Support Analyst. The role will also require you to participate in out of hours on-call support as part of a rota and occasional out of hours maintenance work once you are familiar with the applications that the team supports (all delivered remotely). Experience: 3+ years

The programme includes earning BCS certification recognised by UK employers, expert tutor support throughout your studies, dedicated recruitment support with CV rewrite, interview preparation, and access to exclusive job opportunities. Trainee Business Analyst Programme – Job Guarantee Included C

As a Salesforce and FSL Support Analyst, you will play a crucial role in supporting our field service staff and the broader Service team. Offer technical gaming knowledge, and support to the Service Administration team.

Data Analyst Course Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first data analyst role. The programme includes earning BCS and CompTIA certifications recognised by UK employers, expert tutor support throughout your studies, and de

Connectivity Services Sales Support Analyst page is loaded## Connectivity Services Sales Support Analystlocations: United Kingdom - Londontime type: Full timeposted on: Posted Todayjob requisition id: R0025193We’re looking for a Connectivity Services Sales Support Analyst to join our t

The programme includes earning BCS certification recognised by UK employers, expert tutor support throughout your studies, dedicated recruitment support with CV rewrite, interview preparation, and access to exclusive job opportunities. Trainee Business Analyst Programme – Job Guarantee Included C

Trainee Business Analyst Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first Business Analyst role. The programme includes earning BCS certification recognised by UK employers, expert tutor support throughout your studies, dedicated

At Acturis, innovation isn’t just part of our culture -.Our story began in 2000 in the garden shed of our co‑founder, Theo Duchen, who, alongside former McKinsey partner David McDonald, set out to reinvent insurance technology.What started as a bold start‑up idea has grown into a global SaaS l

Trainee Business Analyst Programme – Job Guarantee Included Complete online training designed to take you from zero experience to your first Business Analyst role. The programme includes earning BCS certification recognised by UK employers, expert tutor support throughout your studies, dedicated

DMS are looking for a customer centric 1st Line IT Support Analyst with excellent communication skills and an enthusiasm to learn and keep up to date with the latest technologies. This individual will provide excellent 1st line support and look to develop his/her skills to provide additional 2nd lin

This permanent role involves operational support and improvement of enterprise applications, ensuring their availability and performance. Key responsibilities include system maintenance, user support, and process documentation. A legal recruitment consultancy is seeking an IT Applications Analyst fo

Experience working in application support/service support on a Linux platform and capable of writing SQL statements, shell scripts. Manages Production and Test Environment support from an application support perspective. Effectively reviews high complexity project documentation from a production sup

A leading financial technology company is seeking a Connectivity Services Sales Support Analyst in London. This role involves supporting the sales cycle and strengthening senior-level client relationships. Key responsibilities include identifying market opportunities, supporting deal closures, and r

As a Senior Equipment Support Analyst, you will be a vital member of the Quality Control (QC) team, providing essential technical support for the routine operation of laboratory equipment and systems. Senior Equipment Support Analyst, Benefits:. Bespak is looking for a Senior Equipment Support Analy

The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. The Application Support team is responsible for providing technical support for all front office and post-trade applicatio

The programme includes earning BCS and CompTIA certifications recognised by UK employers, expert tutor support throughout your studies, and dedicated job placement support with CV help, interview preparation, and direct employer introductions. Complete online training designed to take you from zero