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Trainee Business Analyst Programme Job Guarantee Included.Complete online training designed to take you from zero experience to your first Business Analyst role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options avai

Were working with a fast-growing tech company looking for a Growth Analyst to support acquisition and performance optimisation across their marketing channels.

Role Title – Service Analyst JD – Service Analyst (with Service Design Experience) Active SC or SC Eligible candidates may apply Location - 2-3 days travel to Leeds, UK Permanent Role This position blends analytical capability with service design expertise and requires a seasoned professional with 7+ years of experience managing support projects. The role also provides direct support to the Service Delivery Manager, ensuring key deliverables, outcomes, and day‑to‑day operational activities run smoothly. Key Responsibilities: • Collaborate on service design initiatives, supporting prototyping, testing, and validation., • Translate insights into clear service requirements and actionable recommendations., • Monitor service KPIs, ensuring services meet performance, quality, and compliance standards., • Support the Service Delivery Manager with key deliverables, reporting, planning, and operational oversight., • Assist with day‑to‑day service operations, including incident trends, escalations, and service reviews., • Facilitate workshops to align stakeholders and co‑design solutions., • Maintain service documentation, including catalogues, process guides, and operational artefacts., • 7+ years of experience managing support projects or service delivery environments., • Strong grounding in service design methodologies, including blueprinting, journey mapping, and co‑design., • Proven analytical and problem‑solving skills, with the ability to interpret data and drive decisions., • Experience supporting or partnering with Service Delivery Managers in operational contexts., • Excellent communication and facilitation skills, especially with senior stakeholders., • Familiarity with ITIL or other service management frameworks., • Proficiency with service design and analysis tools such as Miro, Visio, or similar., • Experienced service professional with 7+ years managing support projects or service delivery work., • Strong service design capability, including journey mapping, blueprinting, and co‑design., • Analytical thinker who can interpret data, identify issues, and recommend improvements., • Collaborative partner who supports the Service Delivery Manager with daily operations and key deliverables., • Clear communicator comfortable engaging stakeholders and facilitating workshops., • Detail‑oriented documenter who maintains accurate service catalogues and process artefacts., • Adaptable team player familiar with ITIL, digital service delivery, and agile environments. Why Join Us? • We’re a purpose‑driven organisation committed to creating positive impact and championing inclusion., • You’ll join a culture that encourages innovation, collaboration, and continuous growth., • We celebrate difference and believe diverse perspectives lead to stronger solutions., • Even if you don’t meet every requirement, we encourage you to apply — great talent comes from a variety of backgrounds., • Your lived experience, unique strengths, and personal story matter — they help us design better outcomes for the communities we serve., • We celebrate diversity of experience, knowledge, backgrounds, and perspectives, and believe these differences enable us to create meaningful impact. We are proud to be an equal opportunity employer and are committed to fairness and inclusion for all, regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital or partnership status, sexual orientation, gender identity, pregnancy or related conditions, or any other protected characteristic. If you require any reasonable adjustments or additional support during the recruitment process, please let us know.

Sr. Automation Test Analyst with Playwright Experience Permanent Opportunity Location: Leeds, UK – 3 Days travel to Office – MANDATORY NO SC Requirement – Good to have Requirement: Tester 8-10 years of exhaustive experience as a tester or senior tester with the following skills and experience. Must have growth mindset, good communication and a team player. • API Testing & RESTful API Knowledge: Designing/executing API tests using Postman, Playwright, Cypress; deep understanding of RESTful APIs (request/response, status codes, authentication)., • Experience with Test Automation Tools: Skilled in frameworks like Playwright, Cypress, Gherkin, JUnit; scripting in JavaScript, TypeScript, setting up and maintaining automation infrastructure., • Strong understanding of software testing principles and methodologies: Includes knowledge of SDLC, STLC, Agile, and various testing types (functional, regression, integration, unit, system)., • Test Case Management: Proficient in designing test cases, executing tests, identifying defects, and verifying fixes., • Knowledge of agile practices: Understanding of agile principles and experience working in an agile team (e.g., Scrum, Kanban), along with ability to collaborate closely with developers, product owners, and other team members to clarify requirements and ensure high-quality software delivery within iterative development cycles., • AWS Familiarity: Experience with AWS services (S3, Lambda, EC2, CloudWatch) in test environments., • SQL Expertise: Validating data and back-end testing using SQL; writing complex queries for functional/integration testing, • Defect Management: Tracking, prioritizing, reporting bugs, and root cause analysis., • Quality Assurance: Promoting quality standards and contributing to a culture of quality across teams., • Collaboration Tools: Familiar with GitHub (version control) and Jira (collaboration)., • CI/CD Integration: Integrating automated tests into pipelines (GitHub Actions, Jenkins, GitLab CI)., • Performance/Security Testing (optional): Exposure to JMeter or any other security testing tool. Why Join Us? • We’re a purpose‑driven organisation committed to creating positive impact and championing inclusion., • You’ll join a culture that encourages innovation, collaboration, and continuous growth., • We celebrate difference and believe diverse perspectives lead to stronger solutions., • Even if you don’t meet every requirement, we encourage you to apply — great talent comes from a variety of backgrounds., • Your lived experience, unique strengths, and personal story matter — they help us design better outcomes for the communities we serve., • We celebrate diversity of experience, knowledge, backgrounds, and perspectives, and believe these differences enable us to create meaningful impact. We are proud to be an equal opportunity employer and are committed to fairness and inclusion for all, regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital or partnership status, sexual orientation, gender identity, pregnancy or related conditions, or any other protected characteristic. If you require any reasonable adjustments or additional support during the recruitment process, please let us know.

Data Analyst Course Programme Job Guarantee Included Complete online training designed to take you from zero experience to your first data analyst role. Study part-time, build fundamental skills, and get dedicated job placement support until you're hired. Flexible financing options available, with payment plans starting from as low as 142 per month. The Programme Complete this 10-week online training with just 10-15 hours per week of study time. You'll learn industry-standard tools, including Excel, SQL, Python, and Power BI, while building a professional portfolio with workplace projects. The programme includes earning BCS and CompTIA certifications recognised by UK employers, expert tutor support throughout your studies, and dedicated job placement support with CV help, interview preparation, and direct employer introductions. The Outcome 93% of graduates secure data analyst roles within 3 months. Starting salaries: 28,000 38,000 Who This Is For The programme is completely beginner friendly, so no experience needed. Career changers are welcome, and you can study at your own pace. *This programme is available to UK-based learners only. Ready to start earning in data? Limited spaces available. Apply now for the next available cohort.

Job Title: Application Support. OF ROLE:\n\nThe purpose of this role is the proactive support and management of Interactive Inves.

Data Analyst Course Programme Job Guarantee Included Complete online training designed to take you from zero experience to your first data analyst role. Study part-time, build fundamental skills, and get dedicated job placement support until you're hired. Flexible financing options available, with payment plans starting from as low as 142 per month. The Programme Complete this 10-week online training with just 10-15 hours per week of study time. You'll learn industry-standard tools, including Excel, SQL, Python, and Power BI, while building a professional portfolio with workplace projects. The programme includes earning BCS and CompTIA certifications recognised by UK employers, expert tutor support throughout your studies, and dedicated job placement support with CV help, interview preparation, and direct employer introductions. The Outcome 93% of graduates secure data analyst roles within 3 months. Starting salaries: 28,000 38,000 Who This Is For The programme is completely beginner friendly, so no experience needed. Career changers are welcome, and you can study at your own pace. *This programme is available to UK-based learners only. Ready to start earning in data? Limited spaces available. Apply now for the next available cohort.

Data Analyst Course Programme Job Guarantee Included Complete online training designed to take you from zero experience to your first data analyst role. Study part-time, build fundamental skills, and get dedicated job placement support until you're hired. Flexible financing options available, with payment plans starting from as low as 142 per month. The Programme Complete this 10-week online training with just 10-15 hours per week of study time. You'll learn industry-standard tools, including Excel, SQL, Python, and Power BI, while building a professional portfolio with workplace projects. The programme includes earning BCS and CompTIA certifications recognised by UK employers, expert tutor support throughout your studies, and dedicated job placement support with CV help, interview preparation, and direct employer introductions. The Outcome 93% of graduates secure data analyst roles within 3 months. Starting salaries: 28,000 38,000 Who This Is For The programme is completely beginner friendly, so no experience needed. Career changers are welcome, and you can study at your own pace. *This programme is available to UK-based learners only. Ready to start earning in data? Limited spaces available. Apply now for the next available cohort.

Data Analyst Course Programme Job Guarantee Included Complete online training designed to take you from zero experience to your first data analyst role. Study part-time, build fundamental skills, and get dedicated job placement support until you're hired. Flexible financing options available, with payment plans starting from as low as 142 per month. The Programme Complete this 10-week online training with just 10-15 hours per week of study time. You'll learn industry-standard tools, including Excel, SQL, Python, and Power BI, while building a professional portfolio with workplace projects. The programme includes earning BCS and CompTIA certifications recognised by UK employers, expert tutor support throughout your studies, and dedicated job placement support with CV help, interview preparation, and direct employer introductions. The Outcome 93% of graduates secure data analyst roles within 3 months. Starting salaries: 28,000 38,000 Who This Is For The programme is completely beginner friendly, so no experience needed. Career changers are welcome, and you can study at your own pace. *This programme is available to UK-based learners only. Ready to start earning in data? Limited spaces available. Apply now for the next available cohort.

Finance Analyst to join an established team. Finance AnalystPermanent£35,000 Based in Leeds. The purpose of the role will be to support senior members of the Finance team in managing central overhead and balance sheets.

Trainee Business Analyst Programme Job Guarantee Included.Complete online training designed to take you from zero experience to your first Business Analyst role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available,

Trainee Business Analyst Programme Job Guarantee Included.Complete online training designed to take you from zero experience to your first Business Analyst role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available,

Director – Investments (Private Capital / Special Situations) Location: Northern England (Hybrid with UK & European travel) A leading alternative investment manager is expanding its European investment team and is seeking a Director to drive new deal origination and execution across Northern UK. This is a high-impact role focused on sourcing proprietary opportunities, leading complex transactions, and building long-term relationships with sponsors, lenders, corporates, and advisory firms. The successful candidate will work closely with senior Partners to help scale European investment activity ahead of an upcoming fund deployment cycle. Role Overview The Director will play a key role in driving new investment activity across the UK and Europe for a growing alternative investment platform focused on complex credit, special situations, and structured capital solutions. Based in the North of England, the role combines origination leadership, transaction execution, and relationship development, working closely with the European Partner team and Managing Partner. This is a hands-on investment role with a strong mandate to build proprietary deal flow, lead transactions through execution, and contribute to the expansion of the European investment footprint ahead of the next fund deployment cycle. Key Responsibilities Origination & Deal Generation • Proactively source new investment opportunities across the UK but must be able to evident strong Northern network., • Build and maintain relationships with financial sponsors, lenders, advisors, corporates, and intermediaries., • Develop proprietary deal pipelines aligned with the firm’s investment strategy., • Lead deal evaluation, due diligence, financial analysis, and investment structuring., • Drive negotiations with counterparties, advisors, and management teams., • Prepare investment committee materials and present recommendations., • Support portfolio company strategy, financing, and restructuring initiatives., • Mentor junior investment analyst professionals., • Contribute to building the firm’s presence outside London and across European markets. Candidate Profile Experience • Typically 7–10+ years of experience in private equity, private credit, restructuring, special situations, or leveraged finance., • Proven track record of leading transactions from origination through closing., • Demonstrable success in building and converting proprietary deal flow., • Strong financial modelling and structuring capability., • Commercial judgement in complex or distressed situations., • Established network across sponsors, lenders, advisors, and corporate stakeholders., • Ability to operate autonomously while collaborating with senior Partners., • Entrepreneurial and self-starting mindset., • Comfortable working in a lean, high-performance environment., • Primary base: North of England, • Hybrid working structure, • Regular travel to London, • Periodic travel across Europe for deal origination and execution Compensation Extremely attractive and competitive six figure base salary plus bonus and carry interest. Applying for the vacancy - either through LinkedIn attaching your CV or via This role is being recruited exclusively by Catalyst Global Partners. All applications and enquiries should be directed through Catalyst Global Partners.

Role Overview We are seeking a highly analytical, process‑driven and commercially minded Head of Sales Enablement & Operations to build and optimise the engine that powers our sales. This role is a strategic blend of enablement, operations, systems, data, and commercial insight—ideal for a leader who thrives on creating structure, improving predictability, and enabling teams to perform at their best. This position supports and partners with four core stakeholder groups: 1. Client Experience, 2. Sales team, 3. Lead Generation Centre of Excellence (digital sales), 4. Marketing The role exists to create a unified, high‑performing commercial ecosystem—supported by robust processes, consistent enablement, and high‑quality data. A critical element of this role is ownership of commercial data, analytics, Board reporting, and interfacing with our private equity investors (as required). The position is flexible, with hybrid working options in one of our key offices preferably: Glasgow, Aberdeen, Edinburgh, Leeds, Manchester, London. Key Responsibilities Strategic Leadership • Develop and own the end‑to‑end Sales Enablement & Operations strategy., • Act as a strategic partner to Sales, Client Experience, Digital, and Marketing leaders., • Design and implement scalable processes across the commercial lifecycle., • Identify operational inefficiencies and growth opportunities., • Partner with senior leadership on commercial planning and revenue initiatives. Enablement Across Commercial Teams • Build and lead enablement programmes across sales, digital, and Client Experience., • Define and maintain playbooks, onboarding and coaching frameworks., • Partner with Marketing on messaging and frontline guidance., • Equip commercial teams with training, tools, and insights. Operational Excellence • Own and optimise end‑to‑end commercial processes., • Establish strong pipeline governance and forecasting., • Lead CRM strategy and usage (CRM Product Owner will be a direct report)., • Define consistent metrics, handoffs and performance frameworks., • Manage targets, territory/capacity models and performance rhythms. Data, Analytics & Board Reporting • Own commercial data sources and ensure integrity., • Build KPIs and leadership reporting., • Translate data into insights for executives (data analyst will be a direct report), • Produce Board packs and interface with private equity investors., • Champion data‑driven decision‑making. Leadership • Build and lead a high‑performing enablement & operations function., • Act as an advisor to senior stakeholders., • Support leaders with training, insights and alignment. What We’re Looking For • Proven senior experience in Sales Operations, Revenue Operations or Sales Enablement. Previous Private Equity experience is desirable, but not essential., • Strong expertise in process design, forecasting and CRM., • Highly analytical with strong insight skills., • Structured, process‑driven thinker., • Comfortable driving change across teams., • Demonstrates integrity and accountability. Success in This Role Looks Like • A high‑performing commercial organisation., • Strong data and insights driving decisions., • Alignment across Marketing, Digital, Sales and Client Experience., • Reliable forecasting and performance management., • Clear Board communication and investor confidence., • A scalable, predictable commercial engine. Equal Opportunities AAB are committed to diversity, equity, and inclusion in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, gender expression or identity, or any other basis protected by law. We are dedicated to removing bias in all recruitment and selection processes, ensuring that every candidate is evaluated solely on their skills, potential, and alignment with our values. Note to Applicants We encourage applicants from diverse backgrounds to apply, even if you do not meet every qualification listed. At AAB, we value potential and a growth mindset as much as prior experience.

A large public sector organisation undergoing a multi-year transformation programme is seeking a Portfolio Management Analyst to support the effective delivery of change. As Portfolio Management Analyst, you will play a central role in shaping and maintaining the organisation's programme and project

Please note this is a training course and fees apply*\nWhat is the Business Analysis Placement Programme?\nOur Business Analysis Placement Programme is designed for anyone looking to start a career as a Business Analyst (BA) using education and recruitment support to help you achieve an entry level

Working closely with planning and operational teams, you’ll lead scenario planning, optimise capacity and performance, and support continuous improvement across customer operations. SQL, Python or AI-enabled planning tools. Lead Planning Analyst | Customer Service / Operations.

THE OPPORTUNITY: Lead RevOps Strategist & Platform Specialist, Data Center (remote role UK or Spain) Job Summary: Iron Mountain is seeking a highly experienced, proactive, and strategic Lead RevOps Strategist & Platform Specialist to join our IMDC Global Services team in the UK or Spain (remote role). The Lead RevOps Strategist & Platform Specialist will serve as the pivotal link between our business strategy and the technical execution of our end-to-end Revenue Operations (RevOps) platform. This role is far more than a traditional Business Analyst (BA); it is a "super BA" responsible for the functional design and continuous, strategic evolution of our Salesforce-based RevOps ecosystem, spanning Lead-to-Cash. This role operates under the direction of the Platform Architect and requires a proactive leader who can strategically identify, design, and implement process, automation, and AI solutions to significantly reduce manual input and errors across the organization. The ideal candidate will leverage their deep expertise in business process optimization and the Salesforce platform within the context of complex financial and commercial operations, ideally within the data center or REIT industry. What You'll Do (Responsibilities) In this role, you will: • Architect Partnership & Strategic Translation: Work directly with the Platform Architect to translate the long-term platform strategy and technical roadmap into detailed, actionable functional requirements and user stories. Serve as the chief translator between holistic business needs across Sales, Finance, and Operations and platform capabilities, particularly for the interdependencies of the Lead-to-Cash process., • Process Optimization & Automation: Proactively identify inefficiencies, bottlenecks, and high-manual-input areas within current business processes. Design and champion future-state processes that leverage automation and AI to significantly reduce manual input and errors, driving efficiency, data integrity, and compliance across the organization., • Lead-to-Cash Expertise & Conga Specialization: Deeply understand, manage, and optimize the automation across the full revenue cycle, including Account & Contact Management, Opportunity Funnel, Quoting & Contracting, and ultimately Billing & Revenue. Become the primary functional expert for the Conga Quote-to-Cash suite (CPQ, CLM, Revenue, and Billing), designing and implementing complex pricing rules, contract automation workflows, and billing schedules within the Conga and Salesforce framework., • Requirements & Data Governance Ownership: Own the full requirements lifecycle, ensuring functional specifications align with the technical design and organizational objectives. Establish and enforce data governance policies and procedures to ensure the accuracy and reliability of all RevOps data for reporting and financial purposes. What You'll Bring (Skills & Qualifications): The ideal candidate will have: • Experience: 5+ years of experience in a senior Business Analyst, Solutions Specialist, or equivalent RevOps role, with a strong focus on Salesforce implementations., • Salesforce Expertise: Proven proficiency in Salesforce Sales Cloud, Service Cloud, or Platform, including advanced knowledge of declarative automation tools (Flow, Process Builder, and Workflow Rules). Salesforce Administrator Certification is required; Platform App Builder or Sales Cloud Consultant certifications are highly desired., • RevOps/CPQ Expertise: Hands-on, demonstrable experience with an enterprise Quote-to-Cash solution. Specific experience with the Conga suite (CPQ, CLM, and Revenue/Billing) is a significant advantage., • Industry Acumen: Experience or strong foundational understanding of data center operations, telecommunications, commercial real estate (REITs), or similar capital-intensive, recurring-revenue business models is highly preferred., • Key Soft Skills: Exceptional critical thinking and structured problem-solving skills, with the ability to define business problems and derive automation-centric solutions. Demonstrated experience working within an Agile/Scrum framework, including the ability to act as a Scrum Master or key contributor in sprint planning, backlog refinement, and delivery of platform enhancements. What We Offer (Benefits): • 100% remote role in the UK or Spain, • Competitive compensation and benefits aligned with the experience., • Comprehensive health, wellness, and retirement plans., • Opportunities for continuous learning and professional growth., • Flexible work options/alternative work options to support work-life balance. Ready to Make an Impact? If you are a proactive leader with deep expertise in Salesforce, Conga, and strategic process optimization who is ready to drive the next evolution of our Lead-to-Cash platform, we want to hear from you. Apply today to become our Lead RevOps Strategist & Platform Specialist! #LI-Remote

Entelligence is seeking an Engineer to support our Palo Alto’s clients. The successful candidate must be able to work in a cross-functional environment and interact with representatives from Entelligence, Palo Alto Networks, and the end-user. As an Engineer for Cortex XSIAM, you will be responsible for assisting with the log migration and detection strategy of our customers. You will work closely with the technical lead to ensure that all of the relevant log sources are onboarded and ingested into XSIAM in accordance with industry best practices and customer requirements. You will then work to determine a suitable detection strategy, helping to protect customers from threats, by designing and implementing correlation rules. RESPONSIBILITIES: • Work with technical lead to develop log ingestion strategy, • Contribute to detection strategy based on industry best practices, • Detail step by step process to ingest high quality log sources, • Perform log source monitoring and optimization, • Create high quality correlation rules, • Tune log sources and correlation rules, • Be an SME for SIEM, Correlation and Log Source Ingestion, • Recognize opportunities where automation can improve analyst alert handling, • Collaborate with internal and external teams to ensure product adoption, • Create technical documentation detailing SIEM aspects of the engagement, • Travel to customer meetings and workshops as needed (10%) JOB REQUIREMENTS: • Strong communication (written and verbal) and presentation skills, both internally and externally, • Fluent English is a requirement - Any other language is a plus, • 3+ years of deploying and integrating (SIEM) to enterprise to large enterprise-level, • Coordinating and conducting event collection, log management, event management, compliance automation, and identity monitoring activities using (SIEM) platforms, • The ability to create and develop correlation and detection rules, within a (SIEM) to support alerting capabilities • Experience working with and deploying a variety of SIEM technologies (i.e Splunk, IBM QRadar), • A proven ability to offer suggestions on detection strategy based on customer requirements, • Ability to understand logs, locating and understanding 3rd party documentation where needed, • Familiarity with reports on the status of the SIEM to include metrics on items such as number of logging sources - log collection rate, and other performance metrics, • Knowledge of Security Analysis & Response a plus, including both endpoint, network & cloud based environments • 3 years experience with Security Operation Centers tooling and processes• Relevant bachelor's degree or industry recognized qualifications (CISSP, GIAC, SIEM Vendor Qualification etc), • Ability to read and understand technical design documentation, • Ability to create technical design documentation BENEFITS • Competitive base salary, • Medical, dental, vision and life insurance, • Vacation, sick time and paid holidays, • Matching 401(k) program ENTELLIGENCE. ALWAYS READY. Since 1997, Entelligence has provided mission critical project delivery capacity for uninterrupted growth and long-term market leadership to the industry’s biggest enterprise IT brands. Our commitment to close working partnerships and a proven approach for sustainable success is why Entelligence is Always Ready to help the world’s technology leaders quickly deliver their most advanced IT solutions to their most important customers.

Senior Business Analyst - Digital/Tech Consultancy - Hybrid/Flexible/Leeds What you’ll be doing As a business analyst you will be instrumental in helping our clients understand the problem they are trying to solve. You will be asking the question “why?” to truly understand our client’s problems and help define an analysis approach that gets the best results, tailoring your approach to fit the need. At Answer you will be a key asset to our constantly growing Business Analysis Practice: Working on initiatives to push the practice forward, whilst keeping an ear to the ground and sharing developments in the external analysis environment. What you’ll bring to Answer • Utilisation and advisory experience of industry-standard analysis skills and techniques within the business change and software development life-cycles., • Expertise in discovery phase activities, comfortable working with ambiguity, and the ability to shape and clarify needs in order to agree scope, manage requirements and backlogs, and structure statements of work., • Ability to drive the functional integrity of the overall solution, ensuring that all key elements of the business case are prioritised and satisfied by the business requirements., • Excellent interpersonal skills - articulate and engaging, and able to communicate effectively and confidently with stakeholders at all levels, • Presentation capabilities which can transform complex ideas into clear narratives, tailored to your audience., • Demonstrable commercial acumen, ensuring value is understood and scope and requirements are managed and align to this, when making decisions or recommending actions., • A natural inquisitiveness with the ability to question others, collaborate, shape and confirm ideas and solve problems creatively., • Ability to lead and mentor other business analysts, play a role in our Academy, and provide direction and guidance to stakeholders and project teams. It would be great if you also had experience in some of these, but if not we’ll help you with them • Experience of delivering projects through a range of software development methodologies., • Experience in practice of Lean / Systems Thinking JTBD / VMOST., • Experience in a number of business sectors and industries, if you’ve worked in Healthcare or have a passion for Healthcare tech that would be great! The perks of being at Answer We’re an Employee-Owned Company. After 12 months you will be part of the ownership of Answer through the Employee Ownership Trust; a major factor in driving engagement, retention and growth for our people. • Competitive salary, • Flexible annual leave (buy/sell and carry forward), • Twice annual income tax-free bonus, • Continuous training and development - if you want to learn, we’ll provide the support you need, • Flexible Pension - we match your on contributions up to 5%, • Regular tech catch ups/hack events - we also encourage external tech events!, • A packed social calendar including; Christmas party and Summer away days, monthly and quarterly company team socials., • Free parking at Head Offices in central Leeds, plus Cycle2Work & Green Car Lease schemes to help get you here, • The chance to give back – get involved nationally and regionally with partnerships to get people from different backgrounds into tech, as well as lots of charity and community events, • Hybrid and flexible working – you can vary your working when and where you work, to allow you to collaborate better, feed your creativity, and take the time and space to focus when you need to Diversity and Inclusion At Answer we proudly embrace diversity and inclusion - we want to create a safe environment for everyone to bring their true selves to work. We will do everything we can to support your application; if you require any adjustments to be made to your application or interview process please speak to our recruitment team. A bit more about us Answer Digital is a highly successful digital transformation consultancy headquartered in Leeds. We’re a company on a fast growth trajectory with a reputation of delivering large-scale, operational critical solutions. People are at the heart of everything we do - so much so we’re owned by our people. It sets us apart from most digital businesses you’ll meet and defines our culture and values. Our people are invested in everything we do, because we are invested in them. Don't believe us? Well check out our glassdoor and here what our people have to say!

Here at Best.Energy, we’re looking for an experienced Energy Optimisation Manager to join our UK team. You’ll bring proven expertise in energy management and a track record of delivering measurable savings, helping us support clients on their journey to greater efficiency and sustainability. Job Title: Energy Optimisation Manager, UK Salary: £45,000 to £50,000 pa Type: Full-Time | Permanent Location: Leeds, Yorkshire or surrounding area - Site travel will be needed in this area Incentivisation: OTE bonus structure around critical performance KPIs About Best.Energy Best.Energy is a global leader in energy monitoring and management and our mission is simple: to forge a built environment that is more energy efficient, more intelligent, more sustainable, and more pleasing to live and work in. Our industry leading technology and products are used in over 70 countries by hundreds of well known brands such as Shangri La Hotels, 7-Eleven, Accor Hotels, Oxford University and McDonalds. We’re an outcomes focused business that has grown substantially in the last decade, driven by our talented people. To help us on our journey, we need more brilliant individuals to join us and drive the take-up of energy monitoring and energy efficiency solutions here in the UK and all across the world. The Role - Energy Optimisation Manager, UK As an Energy Optimisation Manager at Best.Energy, you’ll help our customers achieve their energy saving goals. Your new role is centred around providing customers with knowledge and expertise on how their energy is being used and where they can make savings. You may have previously worked in roles such as Energy Analyst, Energy Manager, ESOS Lead Assessor or Environment / Sustainability Consultant. You will ideally have knowledge and experience of energy management in a broad range of business sectors; including hotels, food production, restaurants and manufacturing. The wider energy management team is located in several global locations (UK, US, and Malaysia), therefore collaboration and communication are key. • Monitor sites and individual assets remotely through the Best.Energy Analytics platform and other online dashboards., • Provide analysis and insight into how a customer site uses energy and other utilities, to enable the customer to make smart decisions and save energy., • Create and distribute detailed, accurate reports to customers and internally., • Make recommendations for capital investments that will save energy - ie. ECMs (Energy Conservation Measures) - and justify these with data-led business cases., • Consult on the optimisation of current systems, including BMS, to optimise energy performance at client facilities., • Recommend changes in customer and staff behaviour to save energy, whilst maintaining standards., • Create, monitor and respond to digital alarms alerting to specific behaviour or circumstances to ensure ECMs are being followed, energy is being saved and customer business is not impacted., • Clearly communicate with clients, ensuring expectations are met and issues resolved promptly and thoroughly. Lead meetings and provide clarity in a complicated subject area., • Work closely with the Data and Support Teams, to ensure a cohesive service to all clients., • Occasionally travel to customer sites across the UK to conduct energy audits and provide on-site support. Your Skills To be successful in this role, you’ll need: • Energy management experience across a broad range of sectors., • Customer facing skills, confident communication via video call, telephone and face to face., • Proficiency in the use of Microsoft Office products, especially excel and/or equivalent tools., • Ability to analyse and manipulate data., • Auditing experience, particularly the identification of suitable optimisations and ECMs. Useful experience and qualifications: • ESOS Lead Assessor, • EnCO Consultant / Practitioner Status, • CEM, • M&V qualifications and experience, • IPMVP familiarity and experience, • Able to travel to customer sites across the UK to provide energy audits and support, your own vehicle and a full clean driving licence are essential., • Strong Excel skills and proven experience in energy data analysis are required, with familiarity in industry standards such as IPMVP considered highly advantageous. What You’ll Get - Life at Best.Energy Life at Best.Energy is busy - make no mistake about that! We’re people on a mission (and a great one at that) and we all look after each other. Our offices are in central Bristol and, depending on your location, you can work from home, from the office, or a mixture of both. • Salary £45,000 to £50,000 pa, • OTE bonus structure around critical performance KPIs, • Pension scheme through NEST Pensions., • Inclusive, flexible holiday allowance starting at 33 days & increasing annually, • Everyday healthcare cash plan, • Enhanced family leave policies We celebrate diversity and know that it’s critical for our success at Best.Energy. We welcome and encourage applications from everyone and work hard to be an inclusive employer. If you’re brilliant at what you do and have a passion for supporting the race to net zero then we want to hear from you. If you need any adjustments made to the application or selection process so you can do your best, let us know. We’ll be happy to help.

Customer Resolution Specialist We are hiring a Customer Resolution Specialist to support customers and stakeholders who are trying to connect into a regulated water network, but have hit delays, missing updates, or “black hole” steps where nothing seems to happen after a submission. This is not a high-volume contact centre role. It is a structured, evidence-led problem-solving role. You will speak with customers (from major contractors and house builders to individual applicants), reconstruct what has happened step-by-step, identify where the process is failing, and report clear findings back to Business Analysts so the underlying issue can be fixed. Location and working pattern • Manchester, Bradford or Leeds base, • Hybrid working with client travel as required (Bradford) What you’ll do • Speak with customers whose connection journey is stuck and clarify the issue in a structured way, • Reconstruct a clear timeline: what was submitted, when, through which channel, what should have happened, and what actually happened, • Map the journey stages and pinpoint failure points (handoffs, missing information, unclear ownership, system workflow, comms gaps), • Gather and organise evidence: reference numbers, screenshots, email trails, portal updates and key dates, • Produce Business Analyst-ready case summaries: problem statement, steps-to-reproduce, impact, ownership, recommended fix, • Track recurring themes across cases and provide weekly insight summaries (top blockers by stage), • Close the loop with customers with clear next steps, owners, and timeframes What we’re looking for • Strong customer handling with calm, structured questioning, • Experience resolving complex cases, complaints, disputes, or escalations with high standards of documentation, • Excellent written communication and the ability to produce concise case summaries others can action immediately, • Able to think in processes and handoffs, not just individual calls, • Comfortable working across teams to progress and resolve issues Useful background (not essential) • Utilities, infrastructure, construction, or other regulated customer environments, • Familiarity with case management systems, CRM, portals, or workflow tools, • Experience feeding recurring issues back to improve process or customer outcomes Why join • Work on customer journeys that directly impact real projects and people, • Clear ownership: investigate, evidence, diagnose, and drive fixes through the BA team

Lead Insight Analyst Up to £70,000 + bonus Hybrid - Leeds (2x days per week) An industry-leading online healthcare provider is seeking a Customer Insight Lead to shape and deliver its customer insight strategy. Reporting to the Head of Customer Insight, you will manage a team of four analysts and drive data-led decision making across the organisation. Key Responsibilities: • Own and deliver the customer insight strategy end-to-end, • Lead LTV modelling and apply outcomes across the business, • Drive RFM analysis and embed usage across teams, • Develop and implement customer segmentation for acquisition and retention, • Support strategic and financial planning through improved LTV and CPA, • Utilise research data, social listening, and wider insight methodologies, • Run A/B testing and optimise campaign performance, • Collaborate with Data Science to apply predictive models Required Skills & Experience: • Strong, hands-on SQL capability, • Experience using or applying predictive models, • Experience leading or managing a team is required, • Confident communicator with strong stakeholder influence, • Ability to present insights clearly and drive action Please note we cannot offer sponsorship.

Root Cause Analyst Job Tenure: Full-time, permanentSalary: CompetitiveCompany Description Ready to join a team that's leading the way in reshaping the future of insurance? Here at esure Group, we are on a mission to revolutionise insurance for good! We’ve been providing Home and Motor Insurance since 2000, with over 2 million customers trusting us to keep them covered through our esure and Sheilas’ Wheels brands. With a bold commitment for digital innovation, we're transforming the way the industry operates and putting customers at the heart of everything we do. Having completed our recent multi-year digital transformation, we’re now leveraging advanced technology and data-driven insights alongside exceptional service, to deliver personalised experiences that meet our customers ever-changing needs today and in the future. Job Description What will my role entail? We are looking for a Root Cause Analyst on a 3-6 month fixed term contract. You will support the Claims and Operational areas of the business, and will take the lead on learning lessons from previous customer complaints, Financial Ombudsman Service (FOS) decisions, as well guidance and policy provided by the Financial Conduct Authority (FCA) and industry news & trends to address any underlying issues. You will drive improvements in overall customer satisfaction and Regulatory adherence preventing reoccurrence of customer complaints. What will I do in this role? • You will reduce customer complaints and highlight potential risks to the business by identifying Regulatory non-adherence, emerging themes or broken processes through effective and thorough root cause analysis and reporting. You will work with our Agile Squads and our Technology and Data Teams to prioritise, recommend, and track solutions to systemic problems., • You will understand about additional cost implications, balancing the risks and benefits of their implementation to demonstrate the effectiveness of remedial activities., • You will present root cause data and findings to management and customer forums to highlight, discuss, and escalate identified issues when required., • Experience in complaint root cause analysis, quality assurance, or process improvement, preferably within financial services, • Proficiency in root cause analysis methodologies, tools, and data analysis techniques., • Strong analytical and problem-solving skills with the ability to interpret complex data sets and identify trends and patterns., • Knowledge of the Financial Conduct Authority’s regulatory requirements and standards relevant to complaint management, • A strong commitment to improving customer satisfaction and experience., • Excellent written and verbal communication skills, with the ability to present findings and recommendations clearly and concisely to diverse audiences., • A detail-oriented skillset with a focus on accuracy in documenting findings and recommendations., • Competitive salary that reflects your skills, experience and potential., • Discretionary bonus scheme that recognises your hard work and contributions to esure’s success., • 28 days annual leave, plus 8 flexible days and the ability to buy and sell further holiday., • Our flexible benefits platform is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances., • Company funded private medical insurance for qualifying colleagues., • Fantastic discounts on our insurance products! 50% off for yourself and spouse/partner and 10% off for direct family members., • We’ll elevate your career with hands-on training, mentoring, access to our exclusive academies, regular career conversations, and expert partner resources., • Driving good in the world couldn’t be more important to us. Our colleagues can use 2 volunteering days per year to support their local communities., • Join our internal networks and communities to connect, learn, and share ideas with likeminded colleagues., • We’re a proud supporter of the ABI’s ‘Make Flexible Work’ campaign and welcome you to ask about the flexibility you need. Our hybrid working approach also puts you in the driving seat of how and where you do your best work.

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