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  • Welfare Officer - The Palm House
    Welfare Officer - The Palm House
    6 days ago
    £15 hourly
    Part-time
    London

    Part Time Welfare Officer - 16 hours per week The Welfare Officer's role is to work closely with the Management Team, on peak shifts, ensuring all guests and team are safe. This includes ensuring any vulnerable guests are looked after and supported, any intoxicated guests are safely escorted from the venue, identifying and reporting drug use, supporting the team with refusal of service, ensuring there is water for guests to drink and reporting on all Safety Security and Licensing activities. Welfare Officers are a licensed condition and must be on duty Friday evenieng and Saturday afternoon to closing time. They must be clearly identifiable and work to support both the SIA Door Supervisors and the Venue Management where guests may be considered vulnerable. What you'll be getting up to: • Monitor all guests within the venue, identifying any guest who may show signs of vulnerability through: o Intoxication (slurred speech, unsteady on their feet, sleeping, vomiting etc) o Unwanted attention o Being left alone by friends/ colleagues o Limited access to phones/ internet to book transport o Showing signs of distress • Approach guests who appear vulnerable in a friendly and open manner, asking if they need any help or support. They should maintain good communication with the Manager on duty and SIA Door Team on any concerns throughout the shift • Support the Bar Team after refusal of alcohol sales are made and / or guests are asked to leave by SIA Door Supervisors. Ensure the guest involved is: o Taken to the nominated welfare space, away from loud music and crowds o Reunited with friends or colleagues o Offered water o Offered support in getting home (i.e. by booking a taxi, escorting them to local transport links etc) o Able to leave the venue without risk of personal injury • Support the Duty Manager, SIA Door Supervisors and at times Canary Wharf Private Security during the dispersal period, monitoring guests as they leave the premises and offering support to guests as required • Log all interventions of welfare in the 'Welfare Log' at the close of business. This must include the time, details of the support offered and the resolution. These must be checked by the duty manager and cross referenced against all refusal of alcohol sales You lead by example, turning up to work with good personal hygiene, in uniform, on time and ready to proactively contribute to your shift. Who You Will Be: • Caring and empathetic, • A great communicator, • Have a calm head in what can be overwhelming situations, • Someone with experience within late night bars/ venues as either an operator or security, • Strong spatial awareness, • Friendly, approachable and helpful, • Able to multi task, • Be extremely reliable, trustworthy and integral You must be: • First-aid trained, • Conflict Management Trained We will provide: • Radio and ear piece, • High Visibility vest with 'Welfare Officer' on the reverse, • Map of Canary Wharf and awareness of local transport links, • Access to a fully stocked first aid kit in the 'welfare space', • Access to PET water bottles in the 'welfare space', • Access to site phone to support ordering Taxis, • Access to local taxi contact numbers, • Welfare Log Book BENEFITS + BEST BITS · Tronc paid fairly and equally · 60% of our management teams have been promoted internally. · Mental Maintenance: Therapy for free · Referral Bonus: refer a friend and once they have passed their probation you receive a bonus · Career support and opportunities to develop within the Career Pathway, expanding in your role as the business grows · Company awards to celebrate team and regular events · Incipio FC + Seasonal Socials · Incentive trips sponsored by Brands (Think Wine trips to Portugal and Ski Trips to France) · Enhanced Maternity, Paternity and Adoption leave · 50% discount for food and drink in all Incipio venues · Award winning Learning & Development programmes · Sunday Times Best Places to Work Employer · Award winning Diversity Programme Incipio & Inclusivity We're all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!

    No experience
    Easy apply
  • Doorman
    Doorman
    6 days ago
    £37000 yearly
    Full-time
    London

    RB Holdings is a growing hospitality group shaping some of the most distinctive private members’ clubs and food businesses in London and New York. Founded by Robin Birley, our businesses are built on discretion, craftsmanship, and deeply personal service - delivered by teams who take pride in doing things properly. Our London portfolio includes 5 Hertford Street, Oswald’s, and Birley Bakery and Chocolate Shop in Chelsea. In 2025, we expanded internationally with the opening of Maxime’s, alongside a new Birley Bakery in New York City. We are currently seeking a Doorman to join our Front Door team at 5 Hertford Street, with the opportunity to earn up to £37,000 p/a! Why work with us as a Doorman? • Salary of up to £30,600 per annum + tronc., • 33 days holiday per year (including bank holidays)., • Discounted gym membership with GymFlex., • Monthly well-being days with our in house Masseuse, Reflexologist, and Chiropodist., • Private medical + dental insurance with BUPA., • Employee Assistance Programme., • Online retail discounts., • Workplace nursery scheme., • Cycle to Work Scheme., • Eyecare & glasses vouchers., • Recommend a friend bonus of £1,000., • Freshly prepared meals whilst on duty., • And more! Working Hours: • 5 day working week between Monday – Saturday., • 42.5 hours a week on a rota basis., • Shifts between the hours of 6.30am - 3am., • Bank Holidays and the Christmas period off – our venues are closed. What you will do: • To manage the flow of traffic outside the club, ensuring no traffic jams or congestion., • To greet members on arrival, to open taxi/car doors and show them into the restaurant., • To ensure the safety of all members and guests entering and leaving the restaurant. What are we looking for? • Previous experience as a Doorman/Security Officer., • Valid SIA license and drivers licence., • A genuine passion for delivering exceptional guest service. Bring your skills to the next level and provide unforgettable experiences to our members – apply today and become part of the team at 5 Hertford Street.

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