About us: We are based in London from last 5 years working in Asian wedding industry. Responsibilities: - Plan and execute events, including conferences, weddings, parties, and corporate functions - Coordinate with clients to determine event requirements and objectives - Manage all aspects of event logistics, including venue selection, catering, audiovisual equipment, and transportation - Develop event timelines and budgets - Coordinate with vendors and suppliers to ensure timely delivery of services and products - Oversee event setup, including decorations, seating arrangements, and signage - Manage event registration and ticketing processes - Provide on-site support during events to ensure smooth operations - Conduct post-event evaluations to assess success and identify areas for improvement Requirements: - Proven experience as an Event Organizer or similar role - Strong organizational skills with the ability to multitask and prioritize tasks effectively - Excellent communication and interpersonal skills to interact with clients, vendors, and team members - Upselling skills to promote additional services or upgrades to clients - Time management skills to meet deadlines and manage multiple projects simultaneously - Fundraising experience is a plus - Knowledge of guest services in the hospitality industry, such as hotel or restaurant experience Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization. Job Type: Full-time Salary: £28,000.00-£30,000.00 per year
Summary of job description . Develops and implements policies and procedures to deal effectively with customer requirements and complaints. Co-ordinates and controls the work of those within customer services departments. Discusses customer responses with other managers with a view to improving the product or service provided. Plans and co-ordinates the operations of help and advisory services to provide support for customers and users. Identify opportunities to enhance internal processes which promote best practice and lead to overall performance improvement and organisational efficiency. Co-ordinate the activities of the Customer Service team. Provide support and advice to team members. Monitor performance and lead the team to achieve key performance indicators (KPIs) and provide an excellent service to customers. Evaluate customer feedback and identify ways to maximise customer satisfaction. Ensure that standard operating procedures are documented and maintained. Produce written reports when required to do so. Train, coach and provide feedback to customer services assistants, advisors and other colleagues over time to improve performance Maintain own and team’s knowledge of products, services, systems and processes Meet your targets and those of the team as a whole, contribute to training and development of the team and achieve maximum profitability and growth in accordance with organisation plans Skills: • The ability to contribute to a better working environment for yourself and your co-workers. This includes self-awareness, initiative, accountability, persistence, resilience, patience, perceptiveness, and emotional regulation. • Flexibility with the departments shift rotation pattern • Be aware of your health and safety responsibilities and co-operate on all H&S matters and procedures, taking care of yourself and others. • Well developed communication skills; ability to communicate to all levels. • Able to understand customer requirements and deliver an excellent level of service • Good level of literacy and numeracy. • Organisational skills with the ability to prioritise a varied and demanding workload • Problem solving skills • Excellent team player • Effective team co-ordination and leadership skills • A high level of commercial awareness • Computer literate in MS Office #Qualifications and Experience Levels: Educated to GCSE . Track record of working a busy demanding business environment, Experience of dealing with customers. Previous supervisory or team leader experience
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