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  • Duty Manager
    Duty Manager
    1 month ago
    £14–£14.5 hourly
    Full-time
    Bluewater

    Job Title: Duty Manager Objective: The Duty Manager is responsible for delivering a successful shift, ensuring that the business is operated to standards for quality and presentation of drinks, food, environment, ambience and customer service whilst maximising sales and profitability and ensuring that, policies and procedures are adhered to including security, health and safety and cash/stock control. Experience/Knowledge: • Genuine passion for hospitality and ensuring that the teams they lead and work in share this., • Lots of personality and not afraid to use it!, • A love for food, drink, customer service and, above all else, people., • An entrepreneurial spirit with bags of business savvy and self-drive., • Previous experience managing a team/shift preferably in a fast-paced, branded operation. Responsibilities: • Monitor the quality of food, drinks and service to make sure that they are in accordance with company standards., • Communicate and reinforce all company standards, policies and procedures., • Ensure that front and back of house areas are set up correctly to ensure a successful shift and are closed-down correctly to meet the required standards as set out in the steps of service., • Understand of key holder duties., • Ensure pre-shift team briefings are carried out on every shift and that staff are motivated and clear on shift requirements/responsibilities/allocations and are inspired and engaged to deliver an exemplary customer experience., • Be customer focused, ensuring a management presence at all times and anticipating guests’ needs to ensure their expectations are exceeded., • Ensure quality of product and service is monitored and consistently delivered through observation, attention to detail and interaction with both staff and customers – manage by constant checks of all areas of the venue., • Ensure that cleaning rotas are completed on a daily and weekly basis and that all closedown procedures are carried out., • Handle guest complaints, requests and enquiries and to refer serious complaints to the senior manager on duty., • Ensure that staff are fully aware of all current and forthcoming events, promotions, menu changes and policy amendments., • Liaise with the kitchen, bar and reception teams on daily operations and customer events., • Ensure that all staff members are taken through the company and site-specific induction process including brand standards, health and safety and product training., • Be involved in and support the training and development of all floor staff via On Job Training and corrective coaching., • Manage the content and implementation of training manuals for all floor staff., • Ensure all staff receives constructive performance reviews on a regular basis., • Ensure that the bar and restaurant is safe and operating within the legal and company requirements for Fire, Health and Safety, Food Hygiene Licensing Law and Environmental Health. Attend any training as required by the Company and re-enforce these through training, communication and on the job coaching., • To work closely with the F&B management team to maximise service delivery opportunities and maximise profit in every shift., • Personal attributes:, • Positive, driven, proactive, kind, engaging and charismatic. Ideally, with a good understanding of football and a general passion for sports and hospitality., • A confident and professional communication style with excellent interpersonal skills., • A team player who can also work individually., • Ability to work evenings and weekends where necessary., • High attention to detail and strong numerical skills., • Planning and organising self and others, • Customer Focus, • Customer feedback, • Operational standards This job description is a guideline only and is not exhaustive. You may be required to perform other duties which are not expressly listed but are in keeping with the general purpose of your job role and we reserve the right to make changes to this job description as appropriate.

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  • Hair Stylist
    Hair Stylist
    2 months ago
    £12.2–£15 hourly
    Full-time
    Hornchurch

    Job Overview We are seeking two talented and passionate Hair Stylists to join our dynamic salon team. As a Hair Stylist, you will play a key role in delivering high-quality hair services, helping clients feel confident, cared for, and satisfied with their experience. This is an employed, part-time role (2 set days per week), with additional hours required for holiday and sickness cover during busy times. Also a full time Position is available HAIR STYLIST POSITION TO START FIRST WEEK ON JANUARY The ideal candidates will be experienced, professional, and friendly, with a natural ability to connect with clients and confidently recommend treatments or products that suit their needs. ⸻ Responsibilities • Provide a full range of hair services, including cutting, colouring, and styling, • Carry out thorough client consultations to understand preferences and recommend suitable styles or treatments, • Upsell products and additional services to enhance the client experience and contribute to salon revenue, • Maintain a clean, tidy, and hygienic workstation, ensuring all tools are sanitised and in good working condition, • Support front desk tasks such as managing appointments and updating client records when needed, • Stay up to date with the latest trends and techniques in hair styling, • Contribute positively to a professional and supportive salon atmosphere ⸻ Experience & Skills • NVQ Level 2 or 3 in Hairdressing (or equivalent qualification), • Previous experience in a salon environment is preferred, • Strong customer service skills and the ability to communicate effectively with clients, • Confidence in upselling retail products or treatments is an advantage, • Familiarity with salon procedures and team collaboration, • A professional, reliable, and motivated approach to your work ⸻ What We Offer • Employed position with holiday pay and consistent hours, • A friendly and professional working environment, • Opportunities to learn new skills and develop your craft, • Support and encouragement for continuous growth and confidence on the salon floor

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  • Fishmonger
    Fishmonger
    2 months ago
    £30000–£36000 yearly
    Full-time
    Hornchurch

    We are looking for a Fishmonger with a Passion for seafood. Post code area RM12 The position involves serving customers with fishmonger skills such as cutting and preparing fish as customers requirement for our Fish counter under the guidance of our Head manager. What you will do: Maintain a sparkling clean and safe environment: This means keeping tools, equipment's, work areas sanitized, and ensuring signage is clear and up to date. Recording daily temperature of freezers, chillers, fridges and maintain fish prep areas clean and organized, ensuring optimal storage for delicious seafood. The job requires standing for extended periods and carrying some heavy boxes time to time. You'll handle a variety of tasks to get our seafood ready for our customers including descaling, gutting, filleting, trimming, packing or wrapping with standard or custom requirement by our customers. Display a fish selection on our fish and delicatessen counters ready for sale. Follow food hygiene and health regulations is essential. Training will be provided (if required) Daily check stock and freshness, also informed stock levels. Daily shift begins 4:30am What we're looking for: Minimum of 2 years proven experience working as fishmonger. Passionate about fish and seafood. The Ability to work effectively as part of a team is a must. Excellent time management skills are crucial for handling various tasks and maintaining a fast-paced work environment. Must be able to communicate in English. Must be a quick learner and able to adapt to new skills requirements. The perks: Full -time position Employee discount Free parking Work location: In-person Salary Range £26,500 to £36,000 per year (negotiate according of skills levels) Our Fish Store and Delicatessen based at Hornchurch, Essex – Post code area RM12. (Elm Park Station - District line - Green Line) Free covid test is made frequently to make sure staff is covid free. Also disinfecting area is made daily.

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