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  • Senior Nail Technician - London/Part-time
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    Senior Nail Technician - London/Part-time
    1 day ago
    £15.25–£16.5 hourly
    Part-time
    London

    Please send your CV and cover letter to apply. We have been East London’s go-to nail salon since 2017. Our mission is to create a fun salon environment while delivering exceptional treatments, trend-forward nail art and the best customer experience. Our studios in Shoreditch and Dalston are hubs for self-care, creativity and a place for everyone to enjoy. We offer a modern alternative to traditional training centres, with courses and workshops for everyone at our academy. We have worked with brands at London Fashion Week, as well as collaborating with brands including GANNI, Pinterest, TikTok, Spotify, and Nike. Our amazing benefits include: • Starting hourly rate £15.25 per hour, • Earn up to £50 per hour on events, • Tips - keep all your tips!, • Holiday on us - receive an extra day paid holiday on your annual allowance for every whole year you have been with Shoreditch Nails, • Employee Discount - 75% discount on treatments, • Friends & Family Discount - 20% discount for friends and family, • Weekly snack budget - each week your manager receives a budget to spend on treats for the team, • Monthly Content Competition - be in with the chance to win a £10 Blank Street voucher each month for creating the best content, • Quarterly Content Competition - be in with the chance to win a £100 voucher of your choice each quarter for creating the best content, • Birthday Gift - receive a £20 gift on your birthday!, • Nail Art Workshops - Attend our Nail Art Workshops for free, taught by industry experts. Responsibilities: • Deliver manicures and pedicures, the Shoreditch Nails way!, • Perform Nail Art, BIAB, e-file and infill treatments, • Ensure the customer journey is exceptional at all times, • Stay informed about current nail trends and techniques, • Help support and mentor junior team members Requirements and qualifications: • NVQ Level 2 in Beauty Therapy / Nail Technology or an equivalent qualification, • Previous experience as a Nail Technician or a similar role, • Weekend availability required. Benefits: • Additional leave, • Casual dress, • Company events, • Employee discount Experience: • Nail Tech: 2 years (preferred) Language: • English (required) Licence/Certification: • NVQ Level 2 or equivalent (preferred) Work Location: In person

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  • Part-Time Business Operations & Marketing Assistant
    Part-Time Business Operations & Marketing Assistant
    10 days ago
    £800–£1200 monthly
    Part-time
    London

    Part-Time Business Operations & Marketing Assistant Hybrid – Ealing, London | Approximately 2 days per week Berenice London is a growing luxury bespoke wig company based in Ealing, London. We are looking for a highly organised, proactive and tech-confident Business Operations & Marketing Assistant to work closely with our founder and help keep the day-to-day organisation of the business running smoothly. This is a varied role within a small, growing business. It would suit someone who loves organisation, systems, customer communication and taking responsibility for making sure things actually get done. You will work directly with the founder and coordinate with our existing team, including our social media/content team and external digital marketing partners. What you'll be helping with Customer communication & administration • Monitoring and organising customer emails, • Responding to routine customer enquiries in a warm and professional way, • Making sure new enquiries and leads are followed up, • Flagging important enquiries that require the founder's personal attention, • Keeping customer information accurate and up to date in Zoho, • Helping manage customer communications throughout their journey with us, • Sending and coordinating appropriate client updates, • Helping with invoices and monitoring customer payments CRM & automations • Taking day-to-day ownership of our GoHighLevel CRM, • Manually maintaining customer tags and ensuring customers enter the correct follow-up journeys, • Monitoring existing automations and identifying anything that needs improving, • Helping review, rewrite and organise automated customer emails, • Coordinating technical GoHighLevel changes with our external digital team, • Checking that leads and customers are not falling through gaps Calendly & appointments • Taking ownership of our Calendly system, • Managing availability, appointment types and booking journeys, • Helping with cancellations and rescheduling, • Making sure automated appointment communications are accurate and working properly Business & client operations • Helping maintain an organised overview of active customer orders, • Keeping track of important stages, deadlines and customer updates, • Helping make sure information moves correctly between consultations, customer records and production, • Helping coordinate routine communication with suppliers and external team members, • Keeping track of outstanding jobs and making sure they are followed through, • Helping develop simple systems and processes as the business grows Marketing coordination • Working alongside our existing social media/content team member, • Helping plan marketing priorities and newsletter ideas, • Keeping newsletters and marketing activities moving on schedule, • Making sure the founder records planned Instagram/video content, • Coordinating with our external advertising, CRM and SEO partners, • Helping monitor leads, bookings and sales conversions, • Producing a simple overview of marketing performance so we understand what is generating enquiries and customers, • Helping identify improvements needed across our website and customer journey The person we're looking for You do not need to be a senior manager or have years of management experience. We are looking for someone who is: • Extremely organised, • Proactive and good at noticing what needs doing, • Comfortable taking ownership of tasks and following them through, • Tech-confident and comfortable learning new systems, • Excellent at written English, • Warm and professional when communicating with customers, • Able to work independently, • Comfortable coordinating with different team members and suppliers, • Good at keeping track of lots of small moving pieces, • Happy working closely with a founder in a small business, • Confident reminding and chasing the founder when something is needed!, • Interested in improving systems rather than simply completing individual tasks Experience with CRM systems, email marketing, GoHighLevel, Zoho or Calendly would be an advantage, but experience with every platform is not required. Being organised, intelligent, proactive and willing to learn is more important to us. The role Part-time – approximately 2 days per week We envisage this being a hybrid role, with approximately one day per week working with us in Ealing and the remaining time working remotely. There may be an opportunity for the responsibilities and hours to grow over time. This is an opportunity to become an important part of a small business and gradually take ownership of more of its day-to-day organisation. To apply Please send us your CV together with a short introduction telling us: 1. Why this type of varied small-business role appeals to you, 2. Any experience you have with CRM systems, email marketing, automations or booking systems, 3. Your experience communicating with customers by email, 4. An example of something you have organised or improved without being specifically told how to do it, 5. How you keep yourself organised when managing lots of different tasks, 6. Your availability for part-time work and ability to work from Ealing approximately once per week We care much more about finding someone with the right attitude, initiative and organisational ability than finding someone with a long list of qualifications.

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