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Technical support manager jobs in WallingtonCrear alertas

  • Plumber
    Plumber
    hace 1 mes
    £30000–£35000 anual
    Jornada completa
    London

    We are seeking a skilled, reliable, and experienced Plumber to join our organisation. The successful candidate will play an important role in supporting the continued growth of the business by delivering high-quality plumbing installation, maintenance, and repair services across residential, commercial, and industrial premises. This role requires a hands-on professional with strong technical ability and a commitment to safety and workmanship standards. KEY DUTIES AND RESPONSIBILITIES: They will mainly be responsible for the following tasks- • Interpret drawings and specifications to plan plumbing system layouts, • Install, assemble, maintain, and repair plumbing systems, pipes, valves, and fixtures, • Measure, cut, and prepare pipe work using appropriate hand and power tools, • Join and secure pipes by welding, soldering, fusing, cementing, or screwing, • Test installations for leaks and faults and carry out necessary adjustments, • Diagnose and repair plumbing faults, including burst pipes and defective components, • Carry out routine maintenance to prevent system failures, • Calculate material requirements and maintain accurate records of work completed Skills, experience and qualification required for the role. The successful candidate should demonstrate the following: • A high level of attention to detail and technical accuracy, • Ability to work independently and as part of a team, • Strong organisational and time-management skills, • Manual dexterity and confidence using plumbing-specific hand and power tools, • Ability to work under pressure and respond effectively to feedback, • Good communication and interpersonal skills A minimum of three years’ experience in a similar plumbing role is desirable. Additional Information This position is suited to a qualified and experienced plumber who is committed to delivering professional standards of workmanship and contributing positively to the ongoing development of the business. Working Hour: 37.5 Hours per week

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  • Application Support Lead
    Application Support Lead
    hace 2 meses
    £50000–£70000 anual
    Jornada completa
    Kenley

    Role Overview We are looking for an Application Support Lead to build on their existing expertise and take charge of delivering exceptional support experiences for our Tier-1 clients. This is a hands-on, diverse, and fast-paced role, serving as the primary escalation point for technical issues, as well as owning troubleshooting, configuration changes, release support, and service improvement. A key aspect of the role is to ensure clients maximise the value of their solutions — advising on best practices, introducing new features, and optimising their usage. Key Responsibilities Customer & Incident Management • Act as the first line of escalation for the Application Support team for complex issues., • Monitor and manage tickets proactively to prevent SLA breaches., • Provide high-quality customer service and technical expertise during incident resolution., • Deliver accurate and timely updates to customers and internal stakeholders. Technical & Operational Delivery • Perform small-scale changes/fixes, including non-critical development and testing tasks (up to 5 days)., • Execute production deployments, configuration updates, and environment management tasks., • Write automation scripts and monitor applications for outages or performance issues., • Ensure SLA compliance for both incident response and incident resolution., • Maintain and enhance knowledge bases to support continuous service improvement. Systems & Licensing Administration • Oversee Shared IT Services (Office 365, asset management, hosting cost approvals) ensuring compliance and value for money., • Recommend efficient procurement approaches for Shared Services to optimise performance and cost., • Manage AWS cloud billing, ensuring correct services and contractual terms are in place; initiate audits where required., • Handle software licensing contracts — monitoring renewals, usage, under/over-licensing (e.g., OpenText, Jira). Leadership & Collaboration • Line-manage the Business Support Manager, providing guidance and performance support., • Manage Office 365 admin licences, including user onboarding/offboarding aligned to the User Access Register., • Participate in project review meetings, demos, client governance meetings, and stakeholder presentations., • Contribute to root-cause analysis and technical investigations for high-severity incidents., • Review and validate technical usage billing. Skills & Experience Required • Strong hands-on experience analysing reported issues and identifying required fixes or maintenance., • Expertise in troubleshooting user queries, web applications, and APIs., • Proficiency in SQL — including writing queries and stored procedures., • Experience with monitoring tools and preparing operational metrics., • High-level debugging and troubleshooting skills for applications., • Experience in developing applications using BPMS products., • Strong practical knowledge of Java, Spring, and REST API development., • Proficiency with frameworks such as Angular., • Working knowledge across JavaScript, ITIL, MySQL, Oracle, CSS, HTML, and XML., • Advanced SQL and database troubleshooting skills., • Strong expertise in Unix and Perl scripting., • Experience working with Jira for ticketing, workflows, and reporting.

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