Technical support manager jobs in SevenoaksCreate job alerts

Infrastructure Support Manager Remote options available - EMEA travel required The successful candidate will play a pivotal role in managing a fast-paced Shared Services IT Infrastructure operation across EMEA. This is a highly visible position within the organization — one that requires both technical expertise and strong people leadership. You will directly oversee local support team leaders and their teams across multiple EMEA branch offices, ensuring consistent service excellence while driving best practices and process standardization across regions. The role involves regular and sometimes significant travel within EMEA and offers the opportunity to make a tangible impact in shaping a future-proof Service Desk and Infrastructure landscape. Key Responsibilities * Lead and develop regional IT support teams across multiple EMEA sites. * Take ownership of: * ITSM (ServiceNow) – process ownership and optimization * Infrastructure Monitoring Escalation (SolarWinds) * Desktop/Software Deployment (SCCM) * Client Patching Operations & local SecOps * Establish and refine supporting processes to future-proof the EMEA Service Desk model. * Ensure Service-Desk best practice and operational excellence across multiple cultures and geographies. * Act as a bridge between business and technology – translating complex environments into clear, actionable solutions. Key Technical Skills & Experience * Proven experience in Service-Desk Standardization and Best Practice * ServiceNow ITSM (preferred) or similar ITSM tools * SCCM (preferred) or comparable deployment platforms * Vendor/Procurement & Client Management * Client Patch Management and basic SecOps understanding * Windows 10/11 Client Support expertise Personal Attributes * Experienced in working within truly international teams * Strong soft skills and emotional intelligence * Calm under pressure; resilient in high-intensity situations * Proactive, pragmatic, and solutions-oriented * Outstanding communication skills * Flexible, adaptable, and driven * Ability to explain complex technical issues in clear, business-friendly terms Infrastructure Support Manager Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Streetworks Coordinator Location:Wrotham Kent Salary: Up to £37.000 An established and growing infrastructure contractor is seeking a Streetworks Coordinator to join their Streetworks team, supporting the delivery of telecoms, infrastructure, gas and water contracts across the region. This is a key role within the business, responsible for day-to-day streetworks coordination, permit compliance, defect management and liaison with local authorities, ensuring works are delivered safely, compliantly and efficiently. Streetworks CoordinatorSalary & Benefits • Salary up to £37,000, • Life insurance, • Company pension, • Free on-site parking, • Long-term, stable role within an established infrastructure business, • Exposure to a variety of utilities and infrastructure contracts, • Reporting to the Streetworks Manager,, • Managing day-to-day streetworks activities across multiple live contracts, • Reviewing and responding to Section 74 charges, FPNs and defect notices, including mitigation and resolution, • Compiling and maintaining accurate data within a central database, • Identifying recurring issues and root causes, feeding back to senior management, • Supporting weekly and monthly KPI / SLA reporting, both internal and client-facing, • Arranging parking bay suspensions, TTROs and bus stop suspensions where required, • Requesting and coordinating Traffic Management plans, • Supporting administrators with escalated queries relating to permits, traffic management, site safety and charges, • Managing defect administration and escalations in collaboration with internal teams and clients, • Liaising with Highway Authorities regarding Section 50 licences, • Jeopardy management and programme support, • Minimum 2 years' experience in a Streetworks or Streetworks Administration-focused role, • Strong understanding of NRSWA legislation, including permitting and traffic management, • Confident user of the Microsoft Office Suite, • Excellent communication and customer service skills, • Highly organised, with strong attention to detail, • Comfortable working in a fast-paced, compliance-led environment

Our client, based in Kent, is currently recruiting for a Repairs Manager on a permanent contract. The position is due to start immediately on a full-time basis. The salary on offer is £54,305 per annum. The ideal candidate will have experience managing field-based teams and up-to-date knowledge of gas safety. A full UK license is essential. Duties will include (but are not limited to): • Provide clear line management for Gas engineers, including performance reviews, training, absence management, and technical support, • Lead delivery of responsive repairs and installations, ensuring work is completed on time, to budget, and to agreed quality standards, • To oversee and manage the planned replacement/upgrade of heating/hot water systems, • Proactively manage workforce capacity and scheduling to maximise productivity and meet service targets, • Monitor and improve first-time fix rates through van stock management, coaching, and root cause analysis, • Carry out regular quality checks and safety audits to maintain compliance with H&S, gas safety and industry regulations, • Work closely with scheduling, planning and subcontractors to resolve issues and deliver a seamless service, • Experience managing field-based teams in a fast-paced environment, • Strong understanding of responsive repairs and housing maintenance, • Up-to-date knowledge of gas safety, asbestos regulations, and Health & Safety legislation relevant to housing maintenance and construction, • Flexible working days, • 42 hours per week James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Service Desk Manager Remote options available - EMEA travel required The successful candidate will play a pivotal role in managing a fast-paced Shared Services IT Infrastructure operation across EMEA. This is a highly visible position within the organization — one that requires both technical expertise and strong people leadership. You will directly oversee local support team leaders and their teams across multiple EMEA branch offices, ensuring consistent service excellence while driving best practices and process standardization across regions. The role involves regular and sometimes significant travel within EMEA and offers the opportunity to make a tangible impact in shaping a future-proof Service Desk and Infrastructure landscape. Key Responsibilities * Lead and develop regional IT support teams across multiple EMEA sites. * Take ownership of: * ITSM (ServiceNow) – process ownership and optimization * Infrastructure Monitoring Escalation (SolarWinds) * Desktop/Software Deployment (SCCM) * Client Patching Operations & local SecOps * Establish and refine supporting processes to future-proof the EMEA Service Desk model. * Ensure Service-Desk best practice and operational excellence across multiple cultures and geographies. * Act as a bridge between business and technology – translating complex environments into clear, actionable solutions. Key Technical Skills & Experience * Proven experience in Service-Desk Standardization and Best Practice * ServiceNow ITSM (preferred) or similar ITSM tools * SCCM (preferred) or comparable deployment platforms * Vendor/Procurement & Client Management * Client Patch Management and basic SecOps understanding * Windows 10/11 Client Support expertise Personal Attributes * Experienced in working within truly international teams * Strong soft skills and emotional intelligence * Calm under pressure; resilient in high-intensity situations * Proactive, pragmatic, and solutions-oriented * Outstanding communication skills * Flexible, adaptable, and driven * Ability to explain complex technical issues in clear, business-friendly terms Service Desk Manager Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website

Join a Global Leader in Sustainable Energy. At EN Plus, we are more than just a manufacturer; we are the architectural engine behind the global shift to sustainable mobility. With a decade of stable operations and an unwavering commitment to innovation, we have established ourselves as a dominant force in the EVSE industry. We empower companies around the world with reliable, scalable, and compliant EV charging solutions through our leading technical expertise. Empowering good energy, everywhere. Our Impact at Scale: • 1.5 Million+ EV chargers delivered globally., • 200 Million+ successful charging sessions supported via our partner platforms., • 60+ Countries supplied with region-ready charging solutions., • 450+ Global Employees including a 180+ person dedicated R&D powerhouse. The Opportunity We are seeking a high-caliber Technical Solution Manager to join our lean, high-impact UK/EU regional office in Sevenoaks, Kent. This is a senior, dual-purpose role designed for a technical expert who can bridge the gap between complex market demands and industrial-scale engineering. You will be the primary technical architect during the pre-sales phase and the lead project interface during the delivery lifecycle. You will ensure that our most ambitious projects—from V2G initiatives to flexible DC infrastructure—are delivered to exact specifications and timelines, allowing our customers to scale by solving users' pain points competitively. Job Description • Role: Technical Solution Manager, • Reporting to: Head of Product & Project Delivery, • Location: Sevenoaks, Kent, • Work Arrangement: Hybrid (3 days in-office / 2 days home) Key Responsibilities 1. Strategic Pre-Sales & Solution Architecture • Expert-to-Expert Consultancy: Lead deep-dive technical discovery sessions with Tier-1 accounts, including major energy utilities, automotive OEMs, and electrical wholesalers. Gain a comprehensive understanding of our customers' strategic goals to design tailored high-impact solutions that effectively turn their strengths into market leadership., • Solution Architecture: Translate complex client requirements into detailed technical specifications for ODM and specialized white-label projects., • Tender Excellence: Act as the technical lead for RFP/RFQ responses, ensuring our hardware and software solutions are perfectly aligned with the customer's long-term energy strategy. 2. Technical Project Governance & Interface Management • Lead Project Interface: Serve as the central technical liaison between our European clients and the HQ R&D team in China, managing the flow of information across the entire project lifecycle., • End-to-End Project Management: Own the delivery timeline, ensuring every milestone is achieved and deliverables are met according to the agreed-upon technical specifications., • Specification Enforcement: Rigorously oversee technical specs and quality standards, ensuring all solutions meet not only regional compliance and industry protocols (e.g., ISO 15118, OCPP 2.1) but also unique customer needs., • Stakeholder Management: Maintain high-level technical engagement with the customer’s engineering teams independently of head-office support, resolving technical blockers to maintain project momentum. What We’re Looking For • Educational Background: Bachelor’s degree in Electrical Engineering, Electronics Engineering, or a related field., • Proven Experience: Minimum 3 years of relevant experience; 5+ years of relevant experience is preferred. Experience should ideally be within the EVSE, Renewable Energy, or Power Electronics sectors., • Domain Expertise: Deep understanding of AC/DC charging infrastructure, V2G protocols, and OCPP., • Execution Focus: A proven ability to manage complex, multi-month project lifecycles with a focus on timeline adherence and specification compliance., • Mobility: Willingness and ability to undertake business travel around the EU/UK as well as to our headquarters in China., • Communication: Exceptional stakeholder management skills; proficiency in Mandarin is a significant advantage for coordinating with our global R&D headquarters. Why Join EN Plus UK? • High-Visibility Impact: Work in a highly agile UK regional office backed by the massive industrial power of a 450+ person global organization., • Technological Leadership: Lead projects at the forefront of the industry, including DC fast charging and V2G., • Strategic Role: You aren't just an order-taker; you are a technical architect with the authority to shape the product roadmap for the European market., • Flexible Hybrid Working Mode: Balance your week with 3 days in our Sevenoaks office and 2 days working from home., • Competitive Package: We offer a competitive salary and benefits package commensurate with your expertise., • Visa Sponsorship: Available for qualified candidates. Are you ready to empower good energy? Apply now. #EVCharging #SustainableEnergy #RenewableEnergy #SolutionArchitect #TechnicalProjectManagement #V2G #EnergyStorage #ENPlusUK

Technical Manager Sevenoaks £70k - £85k A well-established and growing strategic land and residential development business is looking to appoint a Technical Manager with a strong engineering / civil engineering background to support the delivery of a portfolio of residential-led strategic land sites across the South East. This role will be based in the Sevenoaks office, working closely with land, planning and external consultant teams to help progress sites through the planning system and into deliverable residential developments. You will play a key role in technical due diligence, infrastructure strategy and engineering design management across a range of sites, typically progressing from early-stage promotion through planning and ultimately sale to housebuilders. The Role • Lead and manage technical and engineering aspects of strategic land projects, • Oversee highways, drainage, utilities and infrastructure strategies, • Manage and coordinate external consultants including civil engineers and technical specialists, • Provide technical input to support planning applications and site promotion, • Undertake technical due diligence on new land opportunities, • Work closely with planning and land teams to ensure sites are technically deliverable, • Liaise with local authorities, statutory consultees and infrastructure providers About You • Background in civil engineering, engineering consultancy, housebuilding or strategic land promotion, • Strong understanding of highways, drainage, utilities and site infrastructure, • Experience managing external consultants and technical design teams, • Knowledge of the planning process and residential development, • Ideally experience working within a housebuilder, land promoter or developer Why Apply • Opportunity to work on a diverse portfolio of strategic land and residential development sites, • Join a highly experienced team with strong industry expertise, • Exposure to projects across Kent, Sussex, Surrey and Essex, • Long-term career development within a growing South East development business The salary is flexible, within the range of £70,000–£85,000, with scope to go higher for the right candidate.

Commercial Business Partner / Commercial ManagerSalary: £80,000 +Location: South East (multi-site / operational travel required)An established and growing Utility & Infrastructure Services Group is seeking an experienced Commercial Business Partner / Commercial Manager to support and drive the commercial performance of its Infrastructure division.This is a senior, highly influential role suited to a commercially astute leader who understands the realities of live infrastructure delivery and is comfortable operating in a fast-moving, operational environment. You will take ownership of financial performance, partner closely with operational leadership, and play a key role in shaping long-term commercial strategy.Commercial Business Partner - Salary & Benefits • Salary up to £80,000, • Company Car or Car Allowance, • Bonus scheme (company & individual performance based), • 33 days annual leave (inclusive of Bank Holidays), • Life Assurance, • Employee Assistance Programme (including Virtual GP), • Free on-site parking, • Full ownership of P&L performance for the Infrastructure division, • Lead commercial strategy, forecasting, cost control and long-term planning, • Work closely with operational teams across utilities and civil engineering services, • Embed commercial awareness into day-to-day operational delivery, • Support pricing strategies, frameworks, bids and commercial negotiations, • Build and maintain strong client and stakeholder relationships, • Provide clear financial insight, reporting and strategic commentary to senior leadership, • Proven experience in a senior commercial, commercial finance or operational leadership role, • Background within utilities, civil engineering, infrastructure or related sectors, • Strong understanding of P&L management and operational cost drivers, • Ability to influence at senior level across directors, engineers and operational teams, • Commercially minded with a hands-on, business-partnering approach, • Forward-thinking mindset with the ability to support growth and diversification

“Accounting is the language of business.” – Warren BuffettSheridan Maine is delighted to partner with an established and respected accountancy practice in Kent to recruit an experienced Manager. This is an excellent opportunity to join a busy, client-focused practice, take ownership of a varied portfolio, and lead a team of accountants in delivering high-quality financial services.Responsibilities as a Manager will include: • Take responsibility for managing a portfolio of clients, ensuring compliance, advisory, and reporting deadlines are met., • Review and sign off accounts and tax computations prepared by junior staff., • Provide technical guidance and support to the team., • Build and maintain strong client relationships, acting as the main point of contact for your portfolio., • Ensure work is completed to the practice’s high standards and compliance requirements., • Assist with business development initiatives, contributing to the continued growth of the practice. The successful Manager will have the following Skills & Qualifications:, • ACA, ACCA, or CTA qualified (or equivalent)., • A minimum of 2 years' experience managing a portfolio within a professional accountancy practice., • Strong technical expertise in accounts, audit, and tax compliance., • Excellent leadership and team management skills., • Commercial awareness and a proactive approach to client service., • Ability to mentor and develop junior team members while maintaining high standards. Why This Role?This is a fantastic opportunity for an ambitious Manager to join a well-established practice with a supportive team and a varied client portfolio. The role provides genuine responsibility, client exposure, and the chance to make a meaningful impact while progressing your career within a thriving practice.If you’re passionate about this position or are keen to hear more, please click on “apply” as soon as possible.You are required to be eligible to work in the UK full time without restriction.Due to the high volume of applications, it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days, please assume that on this occasion your application has not been successful.

TITLE: Technical Support Manager , Academy & Technical UpskillingLocation: Near Southampton (with occasional travel to Swindon, Peterborough, Sheffield) Salary: £52,000 basic + 22 days holiday + company vehicleIndustry: Fire & Security / Technical Services ABOUTOur client, a growing fire and securi

Must have 3+ years' experience as a Technical Support Manager or come from a related technical role. Office & Remote based position as a Technical Support Manager, working for an established manufacturer looking to further expand into the UK stormwater management market. Technical Support Manager -

A forward-thinking commerce platform is seeking a Senior Technical Support Specialist to provide strategic oversight and hands-on leadership in a hybrid role. You will drive technical readiness across products while managing cross-function collaboration and prioritization frameworks. The ideal candi

A leading maritime defence company is seeking a Technical Sales Manager to enhance customer engagement and drive growth.

As a Senior Manager in Technical Support, you will lead and mentor a high-performing, globally distributed team of support engineers, team leaders, and managers, ensuring world-class technical assistance for complex enterprise SaaS products. Sr Manager, Technical Support (Remote – UK). We are look

A leading FinTech company is seeking a Technical Application Support Manager to manage SaaS support for its clients. This role, which can be performed remotely, involves resolving customer support cases, escalating issues, and optimizing support processes.

A leading food manufacturer in West Midlands is looking for a Technical Support Manager to provide key customer-facing support. The ideal candidate will have a degree in Food Science and experience in technical customer support, with a strong emphasis on food safety and quality. This role involves m

A fast-growing fleet management technology company is seeking a Technical Support Manager to drive customer success through exceptional support. The ideal candidate will lead and mentor a technical team, troubleshoot complex issues within fleet management solutions, and advocate for customer satisfa

A leading risk management firm in Greater London is seeking a Junior Technical Account Manager to join its Premier Support Team. Responsibilities include troubleshooting technical issues, collaborating with internal teams, and maintaining high service standards. Ideal candidates will have strong cus

Graduate Technical Support Manager. Graduate Technical Support Manager -Cheshire- £30,000 - Monday - Friday. A leading animal feed company is seeking a Graduate Technical Support Manager.

A global information provider is seeking a Junior Technical Account Manager to join their Premier Support Team in London. You will analyze technical issues, provide solutions, and enhance customer processes.

Line management: 2 Technical Support Engineer. This role owns the operational performance of deployed Recycleye systems and the technical support function. The role is highly hands‑on and customer‑facing, with responsibility for supporting operations, incident management, site coordination, and

A global information provider is seeking a Junior Technical Account Manager to join the Premier Support Team. This hybrid role involves serving as the primary contact for customers, providing technical guidance, and ensuring an optimal support experience. The ideal candidate should have strong custo

You will oversee part of the Technical Support organization while sharing leadership responsibility for our Philippines-based team, driving global coverage, operational rigor, and service excellence. Lead and develop the US Technical Support team, establishing clear performance expectations, coachin

As our Technical Manager - Customer Support, you will not only be extremely "hands‑on" but also manage a small team of technicians who will support the customers own system support teams. You will become the expert on each system and its setup and be the go‑to person within SRT Customer Support!

Reporting to the Worldwide Customer Support Director and based in Abingdon, the Technical Customer Support Manager will lead, develop and optimise global after‑sales customer support operations. Technical Customer Support Manager. This is a leadership role suited to someone who has successfully ma

As our Technical Support Manager, you'll be the driving force behind our customer's success. You'll not only resolve complex technical issues related to our fleet management solutions, but you'll also lead and mentor a team of dedicated support specialists. Proven Technical Skills: A strong technica

The successful candidate will have over 7 years of experience in technical support functions and will drive customer satisfaction through strategic support initiatives. A leading digital experience platform in London seeks a Senior Manager for Technical Support who will lead and mentor a team of eng

A well-established, multi-site chilled and frozen food manufacturer supplying the UK’s leading retailers is looking to appoint a Technical Support Manager to join its growing technical team. Reporting into the Technical Director, you’ll act as the first point of contact for technical queries fro

Senior Leader within the Technical Support Organisation, you will join a dedicated support function to lead our Technical Support function as we scale and grow in line with the company's rapid expansion. Collaborate closely with Sales and Solutions/Pre-Sales teams to position the value of Contentful

An innovative technology company in the UK is seeking a Technical Customer Support Manager to lead global after-sales support. The ideal candidate should possess a Bachelor's degree in Physical Sciences or Engineering, with a minimum of 5 years' experience in a leadership position within technical s

A global enterprise software support provider is seeking a Technical Account Manager in London, England. The role involves acting as a key liaison for customers, ensuring service delivery and expansion while advocating for their technical needs. Candidates should have over 7 years of experience in T

Supporting the CEO to manage his workload and activities. Supporting the CEO to manage his workload and activities.

Partner with Customer Success Managers and Service Delivery Managers and lead regular technical review meetings, status updates, and business reviews with British Telecom stakeholders to deliver value‑driven business reviews and roadmap discussions. Step in when needed to work with the Service Del

This is a horizontal, high-impact role focused on technical escalation ownership, operational consistency, and scaling Technical Support (particularly in the US) as our customer base and product suite grow. You’ll act as the senior technical authority within Support driving prioritisation, improvi

Our client is looking for a Digital / Web Support Manager for a key role within the business, being the main point of contact for their clients and leading their hosting and web application support team. Someone that is always looking for ways to support, improve services, and build/support better d

A leading tech procurement firm in Greater London seeks a Manager of Technical Support. In this key leadership role, you will oversee the Technical Support organization, ensuring excellent service and quick problem resolution for enterprise clients. With over 7 years in roles like these, you will de

A leading procurement platform company in Greater London is seeking a Manager for Technical Support. Candidates should have 7+ years in customer-facing roles with a strong background in managing technical issues and experience supporting enterprise customers. The role requires oversight of the Techn

Ability to translate complex technical concepts for both executive and non-technical audiences. Technical Support or a similar function. Lead and develop the US Technical Support team, establishing clear performance expectations, coaching plans, and career pathways.

A leading manufacturer in stormwater solutions is seeking a Technical Support Manager to be the main point of contact for technical inquiries. This role involves managing quotations and collaborating with the sales team to ensure effective support and performance in the UK stormwater management mark

Technical Sales Manager - Operational Services & Support page is loaded## Technical Sales Manager - Operational Services & Supportlocations: Loudwater, Buckinghamshire, England, UK: Greenford, Greater London, England, UK: Weymouth, Dorset, England, UKtime type: Full timeposted on: Posted T

Assist the Regional Support Managers with regard to TGE technical support issues and attend structured meetings with dealer and customers as required. Technical Support Manager (TGE). We are recruiting for a Technical Support Manager (TGE) to join our team on a full time permanent basis.

An innovative recycling technology firm in Greater London seeks a Technical Support Manager to oversee the operational performance of deployed systems. The candidate should have 5–7 years of relevant experience, strong operational skills, and a solid background in technical support within industri

Technical Sales Manager – Support Systems x2. You will communicate closely with a central engineering team and local depots who will help provide technical support. A degree of technical ability is essential, as the position has a clear technical bias.

Senior Leader within the Technical Support Organisation, you will join a dedicated support function to lead our Technical Support function as we scale and grow in line with the company's rapid expansion. Collaborate closely with Sales and Solutions/Pre-Sales teams to position the value of Contentful

A leading marine technology company in the UK is seeking a Technical Manager - Customer Support to ensure reliability of maritime surveillance systems. This role involves technical leadership, problem-solving, and managing a support team. The position offers a competitive salary, a matched pension s

The main purpose of the Technical Application Support Manager is to take ownership of our SaaS product support function for existing clients. Technical Application Support Manager – FinTech Remote. Proven experience managing a technical support function for SaaS products.

Contentful is hiring a Senior Manager, EMEA Technical Support as a Senior Leader within the Technical Support Organisation. Collaborate closely with Sales and Solutions/Pre‑Sales teams to position the value of Contentful Technical Support and Technical Account Management during the pre‑sales cyc

Senior Technical Support Manager. Representation of Support in senior leadership forums, influencing roadmap and investment decisions. SaaS/cloud support operating models.