Technical support manager jobs in MitchamCrear alertas

About Us DaVita UK delivers life-saving kidney care to over 2,000 patients across England & Wales. DaVita UK is one of the 14 countries which form DaVita International focusing on transforming care and improving quality of life for people receiving dialysis treatment globally. When you join the DaVita Village, you're joining a winning team with Community First, Company Second culture. We are proud to be an independent, nurse-led provider, working in partnership with the NHS to deliver the highest standards of care using cutting-edge technology in welcoming, modern environments. Role Overview The Systems & Application Support Specialist is responsible for delivering high-quality first and second-line support across DaVita UK, with a strong focus on the organisation’s clinical and healthcare applications alongside standard business applications and core IT infrastructure. This role supports end users with technical issues, application troubleshooting, onboarding/outboarding processes, and ongoing improvements to system performance and reliability. The Specialist will work closely with the IT Manager and an external IT support partner to ensure seamless support operations, effective ticket handling, and alignment with enterprise IT standards. A key aspect of the role is the management and optimisation of DaVita UK’s application stack, including EMR platforms, healthcare-specific tools, SSO integrations, and associated workflows. The Specialist will also contribute to IT projects, cybersecurity initiatives, and continuous improvement activities across the organisation. Key Responsibilities End-User Support • Provide first and second-line support for all internal users across hardware, software, EMR platforms, and healthcare applications., • Monitor, triage, and coordinate support tickets with the external IT partner to ensure timely resolution in line with SLAs., • Escalate issues as needed to minimise operational disruption and maintain business continuity., • Deliver a high standard of customer service across all interactions. Application & System Support • Provide technical support for EMR systems, clinical applications, and business software., • Troubleshoot application issues, identify root causes, and implement corrective measures., • Perform routine maintenance, updates, and configurations across systems and applications., • Monitor system performance and proactively address emerging issues. User Onboarding, Offboarding & Induction • Manage user account creation, modification, and deactivation across systems, applications, and SSO environments., • Prepare and configure user devices, application access, and network permissions., • Conduct IT inductions for new employees, ensuring understanding of essential tools and security protocols., • Complete exit procedures ensuring secure access removal and compliance with data policies. IT Training & User Enablement • Deliver basic IT training to improve user independence with applications and systems., • Provide one-to-one or group training sessions for new systems or software rollouts., • Create user guides or reference materials where required. Collaboration with IT Manager & External IT Partner • Align support priorities, processes, and improvement initiatives with the IT Manager., • Serve as the primary contact for escalations and application-related inquiries with the external IT provider., • Assist in implementing new technologies, ensuring alignment with security, compliance, and operational standards. Participation in IT & Application Projects • Support the planning, execution, and delivery of IT and application-related projects, including EMR enhancements, integrations, and migrations., • Assist with evaluating new technologies, application solutions, or feature updates., • Work cross-functionally to ensure project outcomes meet organisational needs. Data Privacy, Security & Continuous Improvement • Maintain and enforce data protection, security practices, and access controls across all systems., • Participate in security audits, assessments, and improvement initiatives., • Support backup, recovery, and business continuity processes., • Help refine IT processes and documentation to drive efficiency and consistency. Cybersecurity & Compliance • Support cybersecurity initiatives, especially those relating to application access, SSO, MFA, and EMR data protection., • Assist with maintaining Cyber Essentials certification., • Coordinate with internal and external partners on vulnerability remediation and penetration testing activities. Alignment with Enterprise Standards • Ensure all systems, applications, and support activities align with DaVita corporate IT policies and standards., • Collaborate with global teams to implement enterprise-wide updates, security measures, and application integrations. Inventory & Asset Management • Maintain accurate records of IT assets, including hardware, software licenses, and application accounts., • Support procurement processes for new hardware, software, or subscriptions. Required Qualifications • Bachelor’s degree in Information Technology, Computer Science, or equivalent professional experience., • 4+ years’ experience in IT support or application support roles., • Experience supporting EMR systems or healthcare-related applications., • Proficiency in Windows, MacOS, and common enterprise software environments., • Understanding of networking fundamentals (TCP/IP, VLANs, Wi-Fi, firewalls)., • Experience with SSO technologies (e.g., Azure AD, Okta, ADFS)., • Strong analytical and troubleshooting skills., • Excellent communication skills for supporting users and collaborating with vendors., • Familiarity with user access management, onboarding and offboarding processes. Preferred Skills • Prior experience supporting clinical or healthcare information systems, including Electronic Medical Records (EMR/EHR) platforms., • Knowledge of cloud services (Azure, AWS)., • Certifications such as CompTIA A+, Network+, Microsoft Certified: Azure Administrator Associate., • Experience working with external IT service providers., • Knowledge of Cyber Essentials frameworks and penetration testing processes. Personal Attributes • Strong customer service mindset and empathetic communication style., • Highly organised with strong time management skills., • Proactive problem solver able to anticipate and address issues early., • Commitment to data privacy, security, and compliance., • Ability to work independently and collaboratively with team members and partners., • Adaptable, resourceful, and eager to support continuous improvement. What can you expect when you join? • Competitive Salary, • Company Pension Scheme, • 35 days' paid leave per annum, including bank holidays, • Life Assurance to 3 times annual salary, • Retail discount scheme membership, • Free onsite parking, • A commitment to your training and development, • A "community first, company second" culture based on Core Values that really matter, • An exciting, collaborative and driven multinational environment, • Live our mission: To be the Provider, Partner, and Employer of Choice, • Dedication, above all, to caring for our patients and teammates

As the Plumbing Technical Support Manager, you will oversee a team of four Technical Support Advisors who provide expert advice to customers on plumbing products. Your responsibilities will include managing the day-to-day operations of the technical support team, ensuring high service standards, and

Technical Sales Support & Content Manager c60k+ Bonus (15-20%) + Car Allow (9k)UK Wide - REMOTEABJ7679As the Technical Sales Support & Content Manager, you will play a key role in developing promotional and technical material

A progressive FinTech firm in London seeks a Technical Account Manager to support its Global Client Delivery team. This role offers a unique opportunity to work at the crossroads of finance and technology, providing essential support across multiple time zones. A background in trade support along wi

Technical Sales Support & Content Manager c60k+ Bonus (15-20%) + Car Allow (9k) UK Wide - REMOTEABJ7679 As the Technical Sales Support & Content Manager, you will play a key role in developing promotional and technical materials that support the Commercial Manager and strengthen the connection betwe

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As the Technical Sales Support & Content Manager, you will play a key role in developing promotional and technical materials that support the Commercial Manager and strengthen the connection between the company and its clients. In this role, the Technical Sales Support & Content Manager will create

A global enterprise software support provider is seeking a Technical Account Manager in London, England. The role involves acting as a key liaison for customers, ensuring service delivery and expansion while advocating for their technical needs. Candidates should have over 7 years of experience in T

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We are looking for Team Leaders who have a passion to join the GAIL’s family and for supporting and.

We always act with respect, empathy, and support to our employees, neighbours and customers. We’re committed to sustainability across our supply chain—from reducing waste and reusing surplus to supporting regenerative farming that helps restore the planet. Support hygiene improvement plans and c

We are looking for Team Leaders who have a passion to join the GAIL’s family and for supporting and.

We always act with respect, empathy, and support to our employees, neighbours and customers. We’re committed to sustainability across our supply chain—from reducing waste and reusing surplus to supporting regenerative farming that helps restore the planet. Support hygiene improvement plans and c

Previous experience as a Project Manager. Strong technical expertise, including the use of industry standard software. A Project Manager job based in Sandwell.

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Collaborate with Product and Process Development Managers to deliver projects on time and within budget. Support production and process teams at pre-production trials and launches. Experienced in successful factory launches and familiar with HACCP and site technical standards.

If you’re committed to making a difference and want to grow in a role where you’re truly valued, supported, and able to have impact, we’d love to hear from you. Join Us as a Care Team Leader – Inspire the Next Generation of Support Workers. At Lifeways, we believe in creating a workplace whe

We’re committed to sustainability across our supply chain—from reducing waste and reusing surplus to supporting regenerative farming that helps restore the planet. Collaborate with Product and Process Development Managers to deliver projects on time and within budget. Support production and proc

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Facilitate strong cross-functional working across our internal teams to support the delivery of our engineering growth agenda from Technical, Health & Safety, Operations and wider teams. Engineering degree or equivalent technical qualification preferred. We always act with respect, empathy, and

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Facilitate strong cross-functional working across our internal teams to support the delivery of our engineering growth agenda from Technical, Health & Safety, Operations and wider teams. We always act with respect, empathy, and support to our employees, neighbours and customers. We’re committe

As a Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support. Access to wellbeing and support tools.

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As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. As a Care Assistant, you could be d

Support technical training for the team, conduct appraisals, and foster continuous improvement in skills and performance. Supportive and inclusive work environment. To be hands-on and support the engineering team when required to ensure that services and standards are continually maintained to a con

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Support the Management Team: Take charge in the absence of the Restaurant Manager, keeping things running smoothly and efficiently. Lead by Example: Motivate and support your team to deliver outstanding service, ensuring every guest leaves with a smile. Do you thrive in a fast-paced environment, lov

Access to wellbeing and support tools. As a Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. Your role will involve supervising and inspiring a team of dedicated Care Assistants a

The ability to assist in supporting, coaching, and mentoring your team. Assist in food preparation and collaborate with the Kitchen Manager. Oversee and supervise the kitchen team in the absence of the Kitchen Manager.

By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive. If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, p

Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the

By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive. We are looking for a Team Leader who enjoys supporting and motivating the team to create a fantastic experience for our guests at Earl Of Cam

In this varied role, we'll need you to answer the phone, handle our files and support our managers. Access to wellbeing and support tools. As an Admin Assistant at a Barchester care home, you'll carry out a range of responsibilities to help us deliver the quality care and support our residents deser

Technical Assistant Stage Manager - London. Technical Assistant Stage Manager. We are seeking applications from individuals from all backgrounds, with complementary experience and skills, for the position of Technical Assistant Stage Manager.

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. As a Care Assistant, you could be d

We are looking for Team Leaders who have a passion to join the GAIL’s family and for supporting and.

In this varied role, we'll need you to answer the phone, handle our files and support our managers. As an Admin Assistant at a Barchester care home, you'll carry out a range of responsibilities to help us deliver the quality care and support our residents deserve. Access to wellbeing and support too

Supporting and mentoring junior project managers and engineers within the team. We’re looking for a commercially astute and technically capable Senior Project Manager with a proven track record in HV/EHV cable projects. Progression is something we value and we will make sure that when you join us

Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the

Whether you are an experienced care assistant or support worker or are looking to start a new career in a rewarding and fulfilling role we will provide you with a thorough induction and training programme to further develop your skills along with the support and guidance of a well-established team

We are looking for Team Leaders who have a passion to join the GAIL’s family and for supporting and.

We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. Customer Operations Programme Manager. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle -

The position delivers business operations services, administrative functions, and managerial support to ensure efficient and cost-effective operational execution. Operational Support & Procurement. Perform other duties as assigned that support the overall objective of the position and Rutgers UK.

This role will support the delivery of effective and efficient operations of the Directorate by supporting high quality operational management and continuous improvement of the services delivered in line with our strategic priorities and values. Support the development and monitoring of an appropria

You’ll oversee the daily operations of our retail outlets, supporting the team to meet sales targets and deliver a seamless shopping experience for thousands of customers. We have three roles available, each will allow you to showcase your customer service skills, while enjoying a rewarding summer

The applicant may wish to add any other supporting evidence of their skills and experience that they feel is appropriate. We are looking for a dynamic and highly motivated Finance and Operations Manager to join our small team in the UK. The Joint Secretariat consists of a CEO (based in the UAE) a Fi