Building Support Manager -Transport for London
20 days ago
London
We are recruiting four Building Support Managers to support the day-to-day operational delivery of Facilities services across TfL Group Head Office buildings. Reporting to the Building Manager, you will manage on-site facilities operations, coordinate contractors, ensure health and safety compliance, and act as the single point of contact for building occupants on all Facilities-related matters. This is a hands-on, operational role, suited to candidates with solid Facilities Management experience who enjoy working on site, dealing with people, solving problems and keeping buildings safe, compliant and fully operational. Contract: 6 months Initially with a potential of extension Location: Different TfL locations around London Payrate: £123 per day Umbrella Working Hours: Monday to Friday 8:00am to 6:00pm Working Pattern: Fully office based About the team The Facilities Operations team is responsible for asset maintenance, facilities service delivery and health & safety compliance across TfL Group Head Office buildings in London. You will join a close-knit team of 4–5 Building Support Managers, collectively supporting multiple office buildings and working closely with the Building Manager, Operations Managers, contractors and building occupants. Key responsibilitiesFacilities Management • Support the daily on-site delivery of Facilities service contracts, ensuring works are carried out in line with contract requirements, TfL policies and health & safety standards., • Monitor contractor performance and escalate issues where service delivery or compliance falls below expectations., • Carry out regular building inspections to identify maintenance issues, minor works and repairs, ensuring buildings remain safe, compliant and comfortable., • Maintain accurate building records including statutory certificates, maintenance records, licences, floor plans and contracts, in line with audit requirements., • Support business continuity arrangements and assist during emergency situations, including attendance outside normal working hours where required.Health & Safety, • Ensure compliance with relevant health & safety legislation, TfL procedures and the Safety Management System., • Support the management of site emergencies and incident response., • Participate in House Committee and Health & Safety meetings, providing practical advice and follow-up actions., • Assist with contractor audits to ensure safe working practices are followed.Procurement & Financial Support, • Verify invoices for payment and confirm completion of works., • Support monitoring of site expenditure against agreed budgets., • Assist with raising requisitions, producing basic specifications and liaising with Procurement as required.Customer Service, • Act as a professional and approachable point of contact for building occupants on Facilities matters., • Monitor Help Desk performance to ensure issues are logged, tracked and resolved in a timely manner., • Coordinate contractor activity to minimise disruption to building users.Project Support, • Support the delivery of minor maintenance and facilities-related works, ensuring they are completed safely, on time and to an acceptable standard.What we’re looking forEssential, • Experience providing direct Facilities Management support within an office or commercial environment., • Good working knowledge of building operations, contractor coordination and on-site service delivery., • Strong interpersonal and communication skills, with the confidence to deal with a wide range of stakeholders, from building occupants to contractors., • A proactive, flexible approach and the ability to work effectively in a busy, operational environment., • Competent IT skills, including Microsoft Outlook and MS Office., • Willingness to participate in on-call arrangements and attend site outside normal hours when required.Desirable, • Experience working across multiple buildings or sites., • Exposure to Health & Safety compliance within a facilities environment., • IOSH and/or NEBOSH qualifications (or working towards)., • Experience supporting senior or executive-occupied office environments., • Basic budget monitoring or financial administration experience within FM.Typical day, • Checking contractor activity and site compliance, • Carrying out building inspections, • Following up maintenance issues raised through the Help Desk, • Engaging with building occupants and stakeholders