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Join Our Team as a Manager Administration Consulting \n \n Location: Chesterfield, Derbyshire or London \n \n Are you an experienced pensions consulting specialist with a strong background gained within pensions consultancy, third party administration or within a large defined benefits scheme looking for a fresh challenge? This is a truly exciting time to join the Brightwell pensions administration consulting team, at the beginning of a huge growth journey. As Manager Administration Consulting you will act as a trusted expert advisor to Brightwell’s large pension scheme and insurance clients, providing advice on a broad range of pensions administration matters. \n \n \n What you’ll do: \n \n\n • Support from a technical perspective in the initiation and implementation of key projects such as GMP equalisation, factor reviews, automation enhancements and legislative change. Provide strategic and technical pensions expertise to the project manager and project team throughout the project lifecycle.\n, • Assist in the calculation workstream of new administration client implementations by developing an understanding of the scheme complexities and the impact on calculations. Develop or update calculation specifications and support in testing activities. Provide technical input across the workflows and communications workstreams.\n, • Update and maintain calculation specifications in response to legislative or regulatory changes, ensuring ongoing compliance and accuracy.\n, • Work with administration system provider, admin systems team and wider business to ensure a cohesive approach to scheme implementations and calculation changes.\n, • Act as an interface to clients on administration project matters. Prepare papers for Trustee and client service review meetings. Participate in client meetings and provide expert input as required.\n, • Support the resolution of escalated complaints by identifying root causes, correcting benefits in payment, and—where necessary—rectifying historic payment errors. Oversee process improvements to prevent recurrence and keep stakeholders informed.\n, • Participate in external industry forums to stay updated on the latest trends, best practices, and regulatory changes. Engage with industry peers, share insights, and contribute to discussions that shape the future of the industry. Represent the organisation at conferences, workshops, and seminars, and bring back valuable knowledge to inform strategies and initiatives.\n, • Monitor upcoming legislative and regulatory changes impacting pensions administration. Assess their impact on Brightwell and its clients, draft consultation responses, and recommend actions. Coordinate with relevant teams to ensure compliant and efficient implementation.\n\n \n This role would suit someone who: \n \n Essential: \n \n\n • Experience in a top-tier pensions consultancy/third-party administrator or from a large defined benefit pension scheme.\n, • Excellent numeric, analytical and problem-solving skills.\n, • Advanced knowledge of Microsoft Office Excel.\n, • Strong verbal and written communication skills.\n, • Excellent organisational skills and the ability to manage multiple events and meet tight deadlines.\n, • Ability to communicate / interact across all levels and with teams throughout the business.\n, • Adaptability and willingness to adapt changes.\n, • Positive attitude & energy.\n\n Desirable \n \n\n • Experience in developing and maintaining pensions administration software.\n, • Experience working with or in a pensions administration function.\n, • Knowledge of the pensions risk transfer market, including working with schemes as they move through the buy-in to buy-out process.\n, • Pensions qualification such as FIA or PMI.\n\n \n Why Brightwell? \n \n As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including: \n \n\n • Annual performance bonus.\n, • 25 days holiday (increasing to 30 with service) plus bank holidays.\n, • A pension with 15-17% employer contributions (depending on age).\n, • 8 x salary Life Insurance.\n, • Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)\n, • Free health assessments.\n, • Health cash plan.\n, • Professional study support.\n, • Employee Assistance Programme and free Wellhub wellness network platform access.\n\n Building an inclusive work environment: \n \n Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert. \n \n Apply Now!

Technical Services Manager,HybridLocation: ChesterfieldHybrid WorkingSalary: Up to £60k, depending on experienceSummary of the roleA company that specialises in workplace pension schemes are seeking a dedicated professional to join the company, as a Technical Services Manager. They are looking for someone who will be responsible for providing support to a wide variety of projects with a particular focus on managing complex member casework, complaints handling, scheme events and supporting the core Member Services' teams as well as supporting on technical pensions issues within the wider team.What you'll be doingSupport the Trustee discretionary committees such as the Compensation Committee and Delegated Authority Panel ensuring process and documentation is fit for purpose and casework is managed in a timely and appropriate manner.Be the principal point of contact with the Legal team and external parties in relation to Scheme, legal and regulatory issues arising from member services casework.Manage the delivery of scheme events and provide technical oversight on regulatory projectsLead the complaints handling process using the Internal Disputes Resolution Process where necessary and provide reporting and trend analysis to stakeholders.Reviewing calculations, validating data and supporting the core Member Services teams with high value, sensitive or technically complex cases.Keep up to date with relevant legislation and regulations, assisting in disseminating the information to the wider team and working closely with the Legal and Risk & Compliance teams to agree compliant legal and technical solutions.Oversee the provision of technical support to the wider team including answering ad hoc technical queries, providing technical input to and reviewing member communications, reviewing Technical Support Notices and supporting development and delivery of training.Support the Product Owner in developing the member portal.Support the ongoing monitoring of strength of process and systems to reduce risk to the Scheme, improve the member experience and provide technical support for resolving any issues arising, where required.Be the technical expert of team specific processes including system specifications, data, Scheme rules and procedures.Review the technical aspects of bulk project work, including data analysis, individual and bulk calculations and system updates.People management duties, as required.Compliance with Data Protection/Health and Safety/Quality Management processes and procedures.Work closely with the Operational Change team with the continuous improvement programme and quality reviews.Other duties, as required.What we're looking forEssentialsExperience in a technical role within a pensions administration function.In-depth knowledge of all Microsoft Office software - Word, Excel, PowerPoint and Outlook.Proven DB Pension Schemes knowledge and operational experience.Excellent verbal and written communication skills.Have an excellent knowledge of: Scheme rules and practices, Pensions and related employer legislation/tPR regulatory codes of practice and Administration processes.Strong pensions knowledge including HMRC rules & regulations and pensions/employer legislation.Strong numeric, analytical and problem-solving skills.Ability to communicate / interact at all levels within the organisation.Well organised with robust commercial awareness.Proven track record/demonstrable record as an experienced pensions practitioner or PMI pensions qualification.Experience in managing the delivery of pension scheme events and other projects.DesirableExperience in other software productsSpecific Microsoft Excel skillset - ability to use and amend standard spreadsheet proformas to carry out non-standard complex individual casesProven experience in a similar role.Reasonable Adjustments:Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.TPBN1_UKTJ