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Department: Finance Location: London, Greenford Type of Contract: Permanent (On-Site) Our Vision: Changing lives through education. Are you a strategic thinker with a passion for financial excellence and student experience? We’re looking for a dynamic Head of Fees and Income to lead the charge in managing tuition fees, billing, and income collection across our institution. In this pivotal role, you’ll drive financial sustainability, ensure regulatory compliance, and deliver a seamless experience for students and staff alike. You’ll work closely with senior leadership, academic departments, and external partners to optimise income streams and support our long-term goals. What You’ll Be Doing • Leading the strategic development of tuition fee policies and payment plans, • Overseeing student billing, income collection, and debt recovery processes, • Ensuring compliance with UK regulations (CMA, SLC, OfS, etc.), • Collaborating across departments to enhance the student journey, • Managing a high-performing team with a focus on service excellence, • Proven experience in student finance within higher education or a similar environment, • Strong knowledge of UK tuition fee structures and funding models, • Excellent financial acumen and experience with financial systems and reporting tools. Strong leadership and team management skills., • Exceptional communication skills and stakeholder engagement abilities., • Demonstrable ability to develop and implement fee policies and procedures aligned with strategic goals., • Experience in managing debt recovery processes and improving income collection efficiency., • Proficiency in data analysis and income forecasting to support financial planning. ✔ Experience in private higher education ✔ Professional finance qualifications (e.g., ACCA, CIMA) Your Impact • Drive accurate income forecasting and reporting, • Improve billing efficiency and debt recovery outcomes, • Enhance student satisfaction through clear, responsive fee management, • Support institutional financial health and strategic planning What We Offer • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme — Barbara Vargas (Professional Services Employee)

Department: Academic/Bath Spa University partnership (BSU) Location: Greenford or Stratford (On-Site) Salary: £55,000 Type of Contract: Full-Time, Permanent (40 hours per week) Our Vision: Changing lives through education. The role: We are currently seeking Lecturers to teach across a range of undergraduate levels as part of our BSc (Hons) Computing programme. Due to our delivery model, we require flexibility to teach during weekdays, evenings and at weekends. Please note this role is not eligible for visa sponsorship. What you'll be doing: As a Lecturer in Computing at Global Banking School, you will deliver modules based around the three main themes of the programme: Technology, Software, and Data. You will develop and deliver comprehensive course materials, that will equip students with an understanding of database systems, internet technologies, data, cyber security, networking, and business information systems. You will undertake all aspects of learning, teaching and assessment of students and keep up to date with latest developments in your field and student support practices. Responsibilities include: • All aspects of planning, delivering, and assessing student work, ensuring that all learning outcomes are met, • Developing, updating, and improving course materials as appropriate, • Using a variety of learning and teaching methods/materials, • Actively engaging in staff development activities, peer observations, meetings and other administrative duties, • Understanding and keeping up to date with latest developments in your field and student support practices, • You will hold a Master's degree in a relevant subject area (PhD desirable), • You will have previous UK HE lecturing experience in the wider subject area, • You will be able to demonstrate extensive knowledge of two or more of the following areas:, • Programming and software development, • Web development, • Database systems, • Cloud computing, • Networking, • Cybersecurity, • IoT and emerging technologies, • Business IT systems, • IT management, • AI and Machine Learning, • Operating Systems, • UI/UX, • You will have experience supervising student work and providing support and feedback, • You will have experience of accurate reporting and ability to maintain thorough and organised student records, • You will be able to work under pressure, plan and prioritise own workload to meet tight deadlines, • You will have excellent communication, interpersonal and team-working skills, • You will hold a Postgraduate Certificate of Academic Practice or equivalent teaching qualification (or commitment to enrol on a teaching programme during the probationary period and complete within three years) or Fellowship of HEA (or international equivalent), • 25 days annual leave, plus 8 public holiday, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Tech scheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme — John Traichaisit, Consultant Lecturer GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Academic/Bath Spa University partnership (BSU) Location: Greenford or Stratford (On-Site) Salary: £55,000 Type of Contract: Full-Time, Permanent (40 hours per week) Our Vision: Changing lives through education. The role: We are currently seeking Lecturers to teach across a range of undergraduate levels as part of our BSc (Hons) Computing programme. Due to our delivery model, we require flexibility to teach during weekdays, evenings and at weekends. Please note this role is not eligible for visa sponsorship. What you'll be doing: As a Lecturer in Computing at Global Banking School, you will deliver modules based around the three main themes of the programme: Technology, Software, and Data. You will develop and deliver comprehensive course materials, that will equip students with an understanding of database systems, internet technologies, data, cyber security, networking, and business information systems. You will undertake all aspects of learning, teaching and assessment of students and keep up to date with latest developments in your field and student support practices. Responsibilities include: • All aspects of planning, delivering, and assessing student work, ensuring that all learning outcomes are met, • Developing, updating, and improving course materials as appropriate, • Using a variety of learning and teaching methods/materials, • Actively engaging in staff development activities, peer observations, meetings and other administrative duties, • Understanding and keeping up to date with latest developments in your field and student support practices, • You will hold a Master's degree in a relevant subject area (PhD desirable), • You will have previous UK HE lecturing experience in the wider subject area, • You will be able to demonstrate extensive knowledge of two or more of the following areas:, • Programming and software development, • Web development, • Database systems, • Cloud computing, • Networking, • Cybersecurity, • IoT and emerging technologies, • Business IT systems, • IT management, • AI and Machine Learning, • Operating Systems, • UI/UX, • You will have experience supervising student work and providing support and feedback, • You will have experience of accurate reporting and ability to maintain thorough and organised student records, • You will be able to work under pressure, plan and prioritise own workload to meet tight deadlines, • You will have excellent communication, interpersonal and team-working skills, • You will hold a Postgraduate Certificate of Academic Practice or equivalent teaching qualification (or commitment to enrol on a teaching programme during the probationary period and complete within three years) or Fellowship of HEA (or international equivalent), • 25 days annual leave, plus 8 public holiday, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Tech scheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme — John Traichaisit, Consultant Lecturer GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Academic/Bath Spa University partnership (BSU) Location: Greenford or Stratford (On-Site) Salary: £55,000 Type of Contract: Full-Time, Permanent (40 hours per week) Our Vision: Changing lives through education. The role: We are currently seeking Lecturers to teach across a range of undergraduate levels as part of our BSc (Hons) Computing programme. Due to our delivery model, we require flexibility to teach during weekdays, evenings and at weekends. Please note this role is not eligible for visa sponsorship. What you'll be doing: As a Lecturer in Computing at Global Banking School, you will deliver modules based around the three main themes of the programme: Technology, Software, and Data. You will develop and deliver comprehensive course materials, that will equip students with an understanding of database systems, internet technologies, data, cyber security, networking, and business information systems. You will undertake all aspects of learning, teaching and assessment of students and keep up to date with latest developments in your field and student support practices. Responsibilities include: • All aspects of planning, delivering, and assessing student work, ensuring that all learning outcomes are met, • Developing, updating, and improving course materials as appropriate, • Using a variety of learning and teaching methods/materials, • Actively engaging in staff development activities, peer observations, meetings and other administrative duties, • Understanding and keeping up to date with latest developments in your field and student support practices, • You will hold a Master's degree in a relevant subject area (PhD desirable), • You will have previous UK HE lecturing experience in the wider subject area, • You will be able to demonstrate extensive knowledge of two or more of the following areas:, • Programming and software development, • Web development, • Database systems, • Cloud computing, • Networking, • Cybersecurity, • IoT and emerging technologies, • Business IT systems, • IT management, • AI and Machine Learning, • Operating Systems, • UI/UX, • You will have experience supervising student work and providing support and feedback, • You will have experience of accurate reporting and ability to maintain thorough and organised student records, • You will be able to work under pressure, plan and prioritise own workload to meet tight deadlines, • You will have excellent communication, interpersonal and team-working skills, • You will hold a Postgraduate Certificate of Academic Practice or equivalent teaching qualification (or commitment to enrol on a teaching programme during the probationary period and complete within three years) or Fellowship of HEA (or international equivalent), • 25 days annual leave, plus 8 public holiday, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Tech scheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme — John Traichaisit, Consultant Lecturer GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Academic/Bath Spa University partnership (BSU) Location: Greenford or Stratford (On-Site) Salary: £55,000 Type of Contract: Full-Time, Permanent (40 hours per week) Our Vision: Changing lives through education. The role: We are currently seeking Lecturers to teach across a range of undergraduate levels as part of our BSc (Hons) Construction Management programme. Due to our delivery model, we require flexibility to teach during weekdays, evenings and at weekends. Please note this role is not eligible for visa sponsorship. What you'll be doing: As a Lecturer in Construction Management at Global Banking School, you will deliver modules related to the principles and practices of construction management, including the legal, environmental and technological context of today’s construction industry. You will develop and deliver comprehensive course materials, undertake all aspects of learning, teaching and assessment of students and keep up to date with latest developments in your field and student support practices. Responsibilities include: • All aspects of planning, delivering, and assessing student work, ensuring that all learning outcomes are met, • Developing, updating, and improving course materials as appropriate, • Using a variety of learning and teaching methods/materials, • Actively engaging in staff development activities, peer observations, meetings and other administrative duties, • Understanding and keeping up to date with latest developments in your field and student support practices, • You will hold a Master's degree in a relevant subject area (PhD desirable), • You will have previous UK HE lecturing experience in the wider subject area, • You will be able to demonstrate extensive knowledge of relevant subject matter, • You will have experience supervising student work and providing support and feedback, • You will have experience of accurate reporting and ability to maintain thorough and organised student records, • You will be able to work under pressure, plan and prioritise own workload to meet tight deadlines, • You will have excellent communication, interpersonal and team-working skills, • You will hold a Postgraduate Certificate of Academic Practice or equivalent teaching qualification (or commitment to enrol on a teaching programme during the probationary period and complete within three years) or Fellowship of HEA (or international equivalent), • 25 days annual leave, plus 8 public holiday, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Tech scheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme — John Traichaisit, Consultant Lecturer GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Academic/Bath Spa University (BSU), University of Suffolk (UoS), Canterbury Christ Church University (CCCU), Oxford Brooks University (OBU) and/or Pearson partnerships Location: London (Greenford or East London, On-Site) Salary: £55,000 Type of Contract: Full-Time, Permanent (40 hours per week) Our Vision: Changing lives through education. The role: We are currently seeking full-time Study Skills Lecturers who will work in close collaboration with subject lecturers to develop and teach study skills within the curriculum across a range of HE programmes from Foundation to Masters’ Level as part of our BSU, UoS and OBU partnerships. This includes for example, improving English language and numeracy, organisational and presentation skills, digital literacy and basic IT skills, reading, writing and higher order research skills. Due to our delivery model, we require flexibility to teach during weekdays, evenings and at weekends. Please note this role is not eligible for visa sponsorship. What you'll be doing: • Designing/documenting bespoke courses, digital resources, workshop plans and individual schemes of work as required to develop study skills in the curricula, • Delivering/evaluating teaching and identifying areas for potential improvement to enhance the quality of teaching, learning and overall student experience in accordance with the GBS’s Learning and Teaching strategy, • Providing feedback on individual and class progress in their understanding of academic writing and other relevant study skills, • Providing tutorial consultations with students, constructive comments individual to each student's need, explaining where work fails to meet assessment criteria and suggesting ways to improve their work / working practices, • Recording details from these appointments for statistical, evaluation and quality purposes, and to refer students to other services as appropriate, • Effectively engaging with VLE and research resources and facilitate students’ learning by means of engagement with online resources and activities., • You will hold a Master's degree in relevant subject area (PhD desirable), • You will have previous UK HE lecturing experience in the wider subject area, • You will have successful track record of teaching adult learners from diverse backgrounds on HE programmes, • You will have proven experience of providing individual and group study skills support in response to identified learning needs, • You will be willing to lead a specific area of literacy development, such as reading, writing, critical thinking, numeracy, digital skills, research skills (quantitative or qualitative), project and dissertation support, peer-assisted learning;, • Expertise in digital educational resources development, course design and curriculum development, • DELTA qualification, • 25 days annual leave, plus 8 public holiday, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Tech scheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme — John Traichaisit, Consultant Lecturer GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Student Recruitment Location: Greenford Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more. Our Vision: Changing Lives through Education The Role: We are seeking a dynamic and motivated Student Recruitment Advisor to join our team. As a Student Recruitment Advisor, you will play a key role in attracting and enrolling prospective students to our institution. You will utilize your sales and communication skills to engage with potential students, guide them through the admissions process, and facilitate their transition to becoming enrolled students while providing exceptional customer service. This role is not eligible for visa sponsorship! What the role involves: • Track Enquiries, applications, admissions data, and manage student recruitment pipelines., • Utilize CRM systems to maintain accurate records of interactions with prospective students, including contact information, enquiries, and outcomes., • Utilize various communication channels, including phone calls, emails and virtual platforms, to engage with prospective students and nurture leads., • Offer information, advice, and guidance on Student Finance and available financial support to address learning barriers., • Assist with special projects and initiatives related to student recruitment and enrolment management as needed. About You: • Sales Acumen: Identify the needs and goals of prospective students and recommend suitable programs. Utilize effective selling techniques to achieve enrolment targets., • Communication Skills: The ability to effectively communicate with prospective students through various channels including in-person interactions, phone calls, emails, and other platforms., • Customer Service Skills: Providing exceptional customer service to prospective students by addressing their enquiries, concerns, and needs in a timely and professional manner., • Active Listening: Listening attentively to the needs and concerns of prospective students and responding with tailored solutions and support., • Closing Skills: Effectively guiding prospective students through the enrolment process and overcoming objections to secure commitments and enrolments., • Time Management: Efficiently managing time and resources to prioritize tasks, follow up with leads, and meet recruitment goals within deadlines., • Goal Orientation: Setting ambitious recruitment targets and working diligently to achieve or exceed them, while maintaining a focus on student success and satisfaction., • Resilience and Persistence: Demonstrating resilience and persistence in the face of rejection or challenges and maintaining motivation to meet recruitment targets., • Program Knowledge: Maintain in-depth knowledge of GBS programs, including course content, admissions requirements, and career outcomes. What we offer: • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme — Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Student Recruitment Location: Greenford Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more. Our Vision: Changing Lives through Education The Role: We are seeking a dynamic and motivated Student Recruitment Advisor to join our team. As a Student Recruitment Advisor, you will play a key role in attracting and enrolling prospective students to our institution. You will utilize your sales and communication skills to engage with potential students, guide them through the admissions process, and facilitate their transition to becoming enrolled students while providing exceptional customer service. This role is not eligible for visa sponsorship! What the role involves: • Track Enquiries, applications, admissions data, and manage student recruitment pipelines., • Utilize CRM systems to maintain accurate records of interactions with prospective students, including contact information, enquiries, and outcomes., • Utilize various communication channels, including phone calls, emails and virtual platforms, to engage with prospective students and nurture leads., • Offer information, advice, and guidance on Student Finance and available financial support to address learning barriers., • Assist with special projects and initiatives related to student recruitment and enrolment management as needed. About You: • Sales Acumen: Identify the needs and goals of prospective students and recommend suitable programs. Utilize effective selling techniques to achieve enrolment targets., • Communication Skills: The ability to effectively communicate with prospective students through various channels including in-person interactions, phone calls, emails, and other platforms., • Customer Service Skills: Providing exceptional customer service to prospective students by addressing their enquiries, concerns, and needs in a timely and professional manner., • Active Listening: Listening attentively to the needs and concerns of prospective students and responding with tailored solutions and support., • Closing Skills: Effectively guiding prospective students through the enrolment process and overcoming objections to secure commitments and enrolments., • Time Management: Efficiently managing time and resources to prioritize tasks, follow up with leads, and meet recruitment goals within deadlines., • Goal Orientation: Setting ambitious recruitment targets and working diligently to achieve or exceed them, while maintaining a focus on student success and satisfaction., • Resilience and Persistence: Demonstrating resilience and persistence in the face of rejection or challenges and maintaining motivation to meet recruitment targets., • Program Knowledge: Maintain in-depth knowledge of GBS programs, including course content, admissions requirements, and career outcomes. What we offer: • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme — Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Student Recruitment Location: Greenford Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more. Our Vision: Changing Lives through Education The Role: We are seeking a dynamic and motivated Student Recruitment Advisor to join our team. As a Student Recruitment Advisor, you will play a key role in attracting and enrolling prospective students to our institution. You will utilize your sales and communication skills to engage with potential students, guide them through the admissions process, and facilitate their transition to becoming enrolled students while providing exceptional customer service. This role is not eligible for visa sponsorship! What the role involves: • Track Enquiries, applications, admissions data, and manage student recruitment pipelines., • Utilize CRM systems to maintain accurate records of interactions with prospective students, including contact information, enquiries, and outcomes., • Utilize various communication channels, including phone calls, emails and virtual platforms, to engage with prospective students and nurture leads., • Offer information, advice, and guidance on Student Finance and available financial support to address learning barriers., • Assist with special projects and initiatives related to student recruitment and enrolment management as needed. About You: • Sales Acumen: Identify the needs and goals of prospective students and recommend suitable programs. Utilize effective selling techniques to achieve enrolment targets., • Communication Skills: The ability to effectively communicate with prospective students through various channels including in-person interactions, phone calls, emails, and other platforms., • Customer Service Skills: Providing exceptional customer service to prospective students by addressing their enquiries, concerns, and needs in a timely and professional manner., • Active Listening: Listening attentively to the needs and concerns of prospective students and responding with tailored solutions and support., • Closing Skills: Effectively guiding prospective students through the enrolment process and overcoming objections to secure commitments and enrolments., • Time Management: Efficiently managing time and resources to prioritize tasks, follow up with leads, and meet recruitment goals within deadlines., • Goal Orientation: Setting ambitious recruitment targets and working diligently to achieve or exceed them, while maintaining a focus on student success and satisfaction., • Resilience and Persistence: Demonstrating resilience and persistence in the face of rejection or challenges and maintaining motivation to meet recruitment targets., • Program Knowledge: Maintain in-depth knowledge of GBS programs, including course content, admissions requirements, and career outcomes. What we offer: • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme — Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Student Recruitment Location: Greenford Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more. Our Vision: Changing Lives through Education The Role: We are seeking a dynamic and motivated Student Recruitment Advisor to join our team. As a Student Recruitment Advisor, you will play a key role in attracting and enrolling prospective students to our institution. You will utilize your sales and communication skills to engage with potential students, guide them through the admissions process, and facilitate their transition to becoming enrolled students while providing exceptional customer service. This role is not eligible for visa sponsorship! What the role involves: • Track Enquiries, applications, admissions data, and manage student recruitment pipelines., • Utilize CRM systems to maintain accurate records of interactions with prospective students, including contact information, enquiries, and outcomes., • Utilize various communication channels, including phone calls, emails and virtual platforms, to engage with prospective students and nurture leads., • Offer information, advice, and guidance on Student Finance and available financial support to address learning barriers., • Assist with special projects and initiatives related to student recruitment and enrolment management as needed. About You: • Sales Acumen: Identify the needs and goals of prospective students and recommend suitable programs. Utilize effective selling techniques to achieve enrolment targets., • Communication Skills: The ability to effectively communicate with prospective students through various channels including in-person interactions, phone calls, emails, and other platforms., • Customer Service Skills: Providing exceptional customer service to prospective students by addressing their enquiries, concerns, and needs in a timely and professional manner., • Active Listening: Listening attentively to the needs and concerns of prospective students and responding with tailored solutions and support., • Closing Skills: Effectively guiding prospective students through the enrolment process and overcoming objections to secure commitments and enrolments., • Time Management: Efficiently managing time and resources to prioritize tasks, follow up with leads, and meet recruitment goals within deadlines., • Goal Orientation: Setting ambitious recruitment targets and working diligently to achieve or exceed them, while maintaining a focus on student success and satisfaction., • Resilience and Persistence: Demonstrating resilience and persistence in the face of rejection or challenges and maintaining motivation to meet recruitment targets., • Program Knowledge: Maintain in-depth knowledge of GBS programs, including course content, admissions requirements, and career outcomes. What we offer: • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme — Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Student Recruitment Location: Greenford Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more. Our Vision: Changing Lives through Education The Role: We are seeking a dynamic and motivated Student Recruitment Advisor to join our team. As a Student Recruitment Advisor, you will play a key role in attracting and enrolling prospective students to our institution. You will utilize your sales and communication skills to engage with potential students, guide them through the admissions process, and facilitate their transition to becoming enrolled students while providing exceptional customer service. This role is not eligible for visa sponsorship! What the role involves: • Track Enquiries, applications, admissions data, and manage student recruitment pipelines., • Utilize CRM systems to maintain accurate records of interactions with prospective students, including contact information, enquiries, and outcomes., • Utilize various communication channels, including phone calls, emails and virtual platforms, to engage with prospective students and nurture leads., • Offer information, advice, and guidance on Student Finance and available financial support to address learning barriers., • Assist with special projects and initiatives related to student recruitment and enrolment management as needed. About You: • Sales Acumen: Identify the needs and goals of prospective students and recommend suitable programs. Utilize effective selling techniques to achieve enrolment targets., • Communication Skills: The ability to effectively communicate with prospective students through various channels including in-person interactions, phone calls, emails, and other platforms., • Customer Service Skills: Providing exceptional customer service to prospective students by addressing their enquiries, concerns, and needs in a timely and professional manner., • Active Listening: Listening attentively to the needs and concerns of prospective students and responding with tailored solutions and support., • Closing Skills: Effectively guiding prospective students through the enrolment process and overcoming objections to secure commitments and enrolments., • Time Management: Efficiently managing time and resources to prioritize tasks, follow up with leads, and meet recruitment goals within deadlines., • Goal Orientation: Setting ambitious recruitment targets and working diligently to achieve or exceed them, while maintaining a focus on student success and satisfaction., • Resilience and Persistence: Demonstrating resilience and persistence in the face of rejection or challenges and maintaining motivation to meet recruitment targets., • Program Knowledge: Maintain in-depth knowledge of GBS programs, including course content, admissions requirements, and career outcomes. What we offer: • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme — Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Finance Location: London, Greenford Type of Contract: Permanent (On-Site) Our Vision: Changing lives through education. Are you a strategic thinker with a passion for financial excellence and student experience? We’re looking for a dynamic Head of Fees and Income to lead the charge in managing tuition fees, billing, and income collection across our institution. In this pivotal role, you’ll drive financial sustainability, ensure regulatory compliance, and deliver a seamless experience for students and staff alike. You’ll work closely with senior leadership, academic departments, and external partners to optimise income streams and support our long-term goals. What You’ll Be Doing • Leading the strategic development of tuition fee policies and payment plans, • Overseeing student billing, income collection, and debt recovery processes, • Ensuring compliance with UK regulations (CMA, SLC, OfS, etc.), • Collaborating across departments to enhance the student journey, • Managing a high-performing team with a focus on service excellence, • Proven experience in student finance within higher education or a similar environment, • Strong knowledge of UK tuition fee structures and funding models, • Excellent financial acumen and experience with financial systems and reporting tools. Strong leadership and team management skills., • Exceptional communication skills and stakeholder engagement abilities., • Demonstrable ability to develop and implement fee policies and procedures aligned with strategic goals., • Experience in managing debt recovery processes and improving income collection efficiency., • Proficiency in data analysis and income forecasting to support financial planning. ✔ Experience in private higher education ✔ Professional finance qualifications (e.g., ACCA, CIMA) Your Impact • Drive accurate income forecasting and reporting, • Improve billing efficiency and debt recovery outcomes, • Enhance student satisfaction through clear, responsive fee management, • Support institutional financial health and strategic planning What We Offer • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme — Barbara Vargas (Professional Services Employee)

Department: Finance Location: London, Greenford Type of Contract: Permanent (On-Site) Our Vision: Changing lives through education. Are you a strategic thinker with a passion for financial excellence and student experience? We’re looking for a dynamic Head of Fees and Income to lead the charge in managing tuition fees, billing, and income collection across our institution. In this pivotal role, you’ll drive financial sustainability, ensure regulatory compliance, and deliver a seamless experience for students and staff alike. You’ll work closely with senior leadership, academic departments, and external partners to optimise income streams and support our long-term goals. What You’ll Be Doing • Leading the strategic development of tuition fee policies and payment plans, • Overseeing student billing, income collection, and debt recovery processes, • Ensuring compliance with UK regulations (CMA, SLC, OfS, etc.), • Collaborating across departments to enhance the student journey, • Managing a high-performing team with a focus on service excellence, • Proven experience in student finance within higher education or a similar environment, • Strong knowledge of UK tuition fee structures and funding models, • Excellent financial acumen and experience with financial systems and reporting tools. Strong leadership and team management skills., • Exceptional communication skills and stakeholder engagement abilities., • Demonstrable ability to develop and implement fee policies and procedures aligned with strategic goals., • Experience in managing debt recovery processes and improving income collection efficiency., • Proficiency in data analysis and income forecasting to support financial planning. ✔ Experience in private higher education ✔ Professional finance qualifications (e.g., ACCA, CIMA) Your Impact • Drive accurate income forecasting and reporting, • Improve billing efficiency and debt recovery outcomes, • Enhance student satisfaction through clear, responsive fee management, • Support institutional financial health and strategic planning What We Offer • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme — Barbara Vargas (Professional Services Employee)

Department: Academic/Bath Spa University partnership (BSU) Location: Greenford or Stratford (On-Site) Salary: £55,000 Type of Contract: Full-Time, Permanent (40 hours per week) Our Vision: Changing lives through education. The role: We are currently seeking Lecturers to teach across a range of undergraduate levels as part of our BSc (Hons) Construction Management programme. Due to our delivery model, we require flexibility to teach during weekdays, evenings and at weekends. Please note this role is not eligible for visa sponsorship. What you'll be doing: As a Lecturer in Construction Management at Global Banking School, you will deliver modules related to the principles and practices of construction management, including the legal, environmental and technological context of today’s construction industry. You will develop and deliver comprehensive course materials, undertake all aspects of learning, teaching and assessment of students and keep up to date with latest developments in your field and student support practices. Responsibilities include: • All aspects of planning, delivering, and assessing student work, ensuring that all learning outcomes are met, • Developing, updating, and improving course materials as appropriate, • Using a variety of learning and teaching methods/materials, • Actively engaging in staff development activities, peer observations, meetings and other administrative duties, • Understanding and keeping up to date with latest developments in your field and student support practices, • You will hold a Master's degree in a relevant subject area (PhD desirable), • You will have previous UK HE lecturing experience in the wider subject area, • You will be able to demonstrate extensive knowledge of relevant subject matter, • You will have experience supervising student work and providing support and feedback, • You will have experience of accurate reporting and ability to maintain thorough and organised student records, • You will be able to work under pressure, plan and prioritise own workload to meet tight deadlines, • You will have excellent communication, interpersonal and team-working skills, • You will hold a Postgraduate Certificate of Academic Practice or equivalent teaching qualification (or commitment to enrol on a teaching programme during the probationary period and complete within three years) or Fellowship of HEA (or international equivalent), • 25 days annual leave, plus 8 public holiday, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Tech scheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme — John Traichaisit, Consultant Lecturer GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Academic/Oxford Brookes University partnership (OBU) Location: East London - On site Salary: £55,000 Type of Contract: Full-Time, Permanent (40 hours per week) - (N.B. sponsorship is not offered for this role) Our Vision: Changing lives through education. The Role: We are currently seeking Lecturers to teach across a range of undergraduate levels as part of our BSc (Hons) Health, Wellbeing & Social Care programme with our Oxford Brookes University partnership (OBU). Due to our delivery model, we require flexibility to teach during weekdays, evenings and at weekends. What you'll be doing: As a Lecturer in Health, Wellbeing & Social Care at Global Banking School, you will deliver management related modules in the above areas. You will develop and deliver comprehensive course materials, undertake all aspects of learning, teaching and assessment of students and keep up to date with latest developments in your field and student support practices. Responsibilities include: • All aspects of planning, delivering, and assessing student work, ensuring that all learning outcomes are met, • Developing, updating, and improving course materials as appropriate, • Using a variety of learning and teaching methods/materials, • Actively engaging in staff development activities, peer observations, meetings and other administrative duties, • Understanding and keeping up to date with latest developments in your field and student support practices, • You will hold a Master's degree in a relevant subject area (PhD desirable), • You will have previous UK HE lecturing experience in the wider subject area, • You will be able to demonstrate extensive knowledge of relevant subject matter, • You will have experience supervising student work and providing support and feedback, • You will have experience of accurate reporting and ability to maintain thorough and organised student records, • You will be able to work under pressure, plan and prioritise own workload to meet tight deadlines, • You will have excellent communication, interpersonal and team-working skills, • You will hold a Postgraduate Certificate of Academic Practice or equivalent teaching qualification (or commitment to enrol on a teaching programme during the probationary period and complete within three years) or Fellowship of HEA (or international equivalent), • 25 days annual leave, plus 8 public holiday, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Tech scheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme — John Traichaisit, Consultant Lecturer GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Academic/Bath Spa University partnership (BSU) Location: London (On-Site, Greenford/Stratford) Salary: £55,000 Type of Contract: Full-Time, Permanent (40 hours per week) Our Vision: Changing lives through education. The role: We are currently seeking Lecturers to teach across a range of undergraduate levels as part of our BSc (Hons) Construction Management OR BSc (Hons) Project Management programmes. Due to our delivery model, we require flexibility to teach during weekdays, evenings and at weekends. Please note this role is not eligible for visa sponsorship. Do you have a background in teaching any of the following? • Project management, • Resource management, • Strategic management, • Financial Management, • Health and safety management, • Environment and sustainability management Responsibilities include: • All aspects of planning, delivering, and assessing student work, ensuring that all learning outcomes are met, • Developing, updating, and improving course materials as appropriate, • Using a variety of learning and teaching methods/materials, • Actively engaging in staff development activities, peer observations, meetings and other administrative duties, • Understanding and keeping up to date with latest developments in your field and student support practices, • You will hold a Master's degree in a relevant subject area (PhD desirable), • You will have previous UK HE lecturing experience in the wider subject area, • You will be able to demonstrate extensive knowledge of relevant subject matter, • You will have experience supervising student work and providing support and feedback, • You will have experience of accurate reporting and ability to maintain thorough and organised student records, • You will be able to work under pressure, plan and prioritise own workload to meet tight deadlines, • You will have excellent communication, interpersonal and team-working skills, • You will hold a Postgraduate Certificate of Academic Practice or equivalent teaching qualification (or commitment to enrol on a teaching programme during the probationary period and complete within three years) or Fellowship of HEA (or international equivalent), • 25 days annual leave, plus 8 public holiday, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Tech scheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme — John Traichaisit, Consultant Lecturer GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Academic/Pearson partnership Location: West London, Greenford and East London, Bow Road, (On-Site) Type of Contract: Full-Time, Permanent (40 hours per week) Salary: £55,000 Type of Contract Full- Time Permanent 40 Hours per week. Please note this role is not eligible for visa sponsorship. Our Vision: Changing lives through education. The role: We are currently seeking full-time Lecturers to teach as part of our HND in Digital Technologies for England (Cyber Security) programme. Flexibility is a key part of GBS, Evening and weekend work is not currently required, though this may evolve over time. What you'll be doing: As a Lecturer in Digital Technologies at Global Banking School, you will deliver modules based around Big Data, Cyber Security, Networking, Programming, IoT and more. You will develop and deliver comprehensive course materials, that will equip students with a range of key skills essential for entry into this exciting and ever-evolving sector. You will undertake all aspects of learning, teaching and assessment of students and keep up to date with latest developments in your field and student support practices. Responsibilities include: • All aspects of planning, delivering, and assessing student work, ensuring that all learning outcomes are met, • Developing, updating, and improving course materials as appropriate, • Using a variety of learning and teaching methods/materials, • Actively engaging in staff development activities, peer observations, meetings and other administrative duties, • Understanding and keeping up to date with latest developments in your field and student support practices, • Working towards a range of clearly defined objectives for student attendance, continuation, completion, satisfaction and student progression, • About you:, • You will hold a Master's degree in a relevant subject area (Teaching qualifications: PGCHE, MA in HE Practice or FHEA etc. desirable), • You will have previous UK HE lecturing experience in the wider subject area, • Programming and software development, • Web development and digital marketing, • Database systems, • Cloud computing, • Networking and cybersecurity., • IoT and emerging technologies., • Business analysis and digital transformation, • You will have experience supervising student work and providing support and feedback, • You will have experience of accurate reporting and ability to maintain thorough and organised student records, • You will be able to work under pressure, plan and prioritise own workload to meet tight deadlines, • You will have excellent communication, interpersonal and team-working skills, • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Tech scheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme — John Traichaisit, Consultant Lecturer GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Academic/Oxford Brookes University partnership (OBU) Location: Greenford - On site Salary: £55,000 Type of Contract: Full-Time, Permanent (40 hours per week) - (N.B. sponsorship is not offered for this role) Our Vision: Changing lives through education. The Role: We are currently seeking Lecturers to teach across a range of undergraduate levels as part of our BSc (Hons) Health, Wellbeing & Social Care programme with our Oxford Brookes University partnership (OBU). Due to our delivery model, we require flexibility to teach during weekdays, evenings and at weekends. What you'll be doing: As a Lecturer in Health, Wellbeing & Social Care at Global Banking School, you will deliver management related modules in the above areas. You will develop and deliver comprehensive course materials, undertake all aspects of learning, teaching and assessment of students and keep up to date with latest developments in your field and student support practices. Responsibilities include: • All aspects of planning, delivering, and assessing student work, ensuring that all learning outcomes are met, • Developing, updating, and improving course materials as appropriate, • Using a variety of learning and teaching methods/materials, • Actively engaging in staff development activities, peer observations, meetings and other administrative duties, • Understanding and keeping up to date with latest developments in your field and student support practices, • You will hold a Master's degree in a relevant subject area (PhD desirable), • You will have previous UK HE lecturing experience in the wider subject area, • You will be able to demonstrate extensive knowledge of relevant subject matter, • You will have experience supervising student work and providing support and feedback, • You will have experience of accurate reporting and ability to maintain thorough and organised student records, • You will be able to work under pressure, plan and prioritise own workload to meet tight deadlines, • You will have excellent communication, interpersonal and team-working skills, • You will hold a Postgraduate Certificate of Academic Practice or equivalent teaching qualification (or commitment to enrol on a teaching programme during the probationary period and complete within three years) or Fellowship of HEA (or international equivalent), • 25 days annual leave, plus 8 public holiday, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Tech scheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme — John Traichaisit, Consultant Lecturer GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Academic/Bath Spa University partnership (BSU) Location: East London (On-Site) Salary: £55,000 Type of Contract: Full-Time, Permanent (40 hours per week) Our Vision: Changing lives through education. The role: We are currently seeking Lecturers to teach across a range of undergraduate levels as part of our BSc (Hons) Lecturer in Counselling programme. Due to our delivery model, we require flexibility to teach during weekdays, evenings and at weekends. ROLE and RESPONSIBILITIES: • Design, plan and deliver teaching sessions as required by the faculty., • Design assessments and assess student work, ensuring that all learning outcomes are met., • Provide timely and constructive feedback to students., • Provide academic support and guidance to students., • Develop, update, and continuously improve course materials., • Keep up to date with best practice in learning and teaching and ensure that your teaching reflects best practice and embeds technologies that enhance the learning experience., • Contribute to the design, development, delivery, review and enhancement of programmes of study within the faculty and across GBS., • Attend meetings as required by the role, • Develop productive working relationships with colleagues within and external to GBS., • Participate in internal and external events, such as programme reviews, open days, outreach activities, and partner visits., • Undertake a reflective programme of staff development which includes teaching observations, directed study, workshop participation and experiential learning., • Support and engage in the creation, application and/or dissemination of new knowledge in your field of study and/or in higher education practice., • Engage with the GBS performance management programme, meeting a range of clearly defined objectives for student attendance, continuation, completion, progression and satisfaction., • Act as a Module Leader or undertake other administrative/management duties, commensurate with the level of the appointment, and as determined by the Dean or Deputy Dean., • A Doctoral level qualification in counselling and/ or a demonstrable track record in research or other scholarly activity of relevance to counselling and/or demonstrable success at an equivalent level professionally., • Membership of an appropriate professional body with a complaints procedure to which you are subject., • Familiarity with, and agreement to work within, the current BACP Ethical Framework for the Counselling Professions., • Experience of teaching in UK higher education., • A passion for education as a transformative activity., • Experience of, and a passion for, working in widening access environments., • Excellent IT skills and competence with the Microsoft Office suite, including PowerPoint and Excel, • Excellent communication skills., • Experience of supervising student work and providing support and feedback., • Experience of supporting learners both face-to-face and remotely., • Demonstrable professional conduct in all interactions with staff and students., • Attention to detail and accurate reporting., • Ability to maintain thorough and organised student records., • Ability to work under pressure, plan and prioritise own workload to meet tight deadlines., • Ability to work with minimum supervision., • Current BACP counsellor/psychotherapist accreditation or be registered with an appropriate professional body to an equivalent level, • In current, supervised practice as a counsellor, • Student attendance, • Student submission rates, • Student pass rates The Lecturer will also be expected to demonstrate their commitment to: * GBS’s values. policies and regulations, including the equal opportunities policy. * GBS’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS’s Environmental Policy. What we offer: • 25 days annual leave, plus 8 public holiday, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Tech scheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme — John Traichaisit, Consultant Lecturer GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.

Department: Academic/Bath Spa University partnership (BSU) Location: East London (On-Site) Salary: £55,000 Type of Contract: Full-Time, Permanent (40 hours per week) Our Vision: Changing lives through education. The role: We are currently seeking Lecturers to teach across a range of undergraduate levels as part of our BSc (Hons) Lecturer in Psychology programme. Due to our delivery model, we require flexibility to teach during weekdays, evenings and at weekends. ROLE and RESPONSIBILITIES: • Design, plan and deliver teaching sessions as required by the Faculty., • Design assessments and assess student work, ensuring that all learning outcomes are met., • Provide timely and constructive feedback to students., • Provide academic support and guidance to students., • Develop, update, and continuously improve course materials., • Keep up to date with best practice in learning and teaching and ensure that your teaching reflects best practice and embeds technologies that enhance the learning experience., • Contribute to the design, development, delivery, review and enhancement of programmes of study within the Faculty and across GBS., • Attend meetings as required by the role, • Develop productive working relationships with colleagues within and external to GBS., • Participate in internal and external events, such as programme reviews, open days, outreach activities, and partner visits., • Undertake a reflective programme of staff development which includes teaching observations, directed study, workshop participation and experiential learning., • Support and engage in the creation, application and/or dissemination of new knowledge in your field of study and/or in higher education practice., • Engage with the GBS performance management programme, meeting a range of clearly defined objectives for student attendance, continuation, completion, progression and satisfaction., • Act as a Module Leader or undertake other administrative/management duties, commensurate with the level of the appointment, and as determined by the Dean or Deputy Dean., • An appropriate postgraduate qualification in Psychology and/ or a demonstrable track record in research or other scholarly activity of relevance to Psychology, • Excellent communication skills., • Experience of supporting learners both face-to-face and remotely., • Demonstrable professional conduct in all interactions with staff and students., • Experience of teaching in UK higher education., • A passion for education as a transformative activity., • Experience of, and a passion for, working in widening access environments., • Excellent IT skills and competence with the Microsoft Office suite, including PowerPoint and Excel, • Ability to maintain thorough and organised student records., • Ability to work under pressure, plan and prioritise own workload to meet tight deadlines., • Ability to work with minimum supervision., • A Doctoral level qualification in Psychology and/ or a demonstrable track record in research or other scholarly activity of relevance to Psychology and/or demonstrable success at an equivalent level professionally., • Industry experience in the field of Psychology., • Student attendance, • Student submission rates, • Student pass rates The Lecturer will also be expected to demonstrate their commitment to: • GBS’s values. policies and regulations, including the equal opportunities policy., • GBS’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS’s Environmental Policy. What we offer: • 25 days annual leave, plus 8 public holiday, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Tech scheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme — John Traichaisit, Consultant Lecturer GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.

Department: Academic/Bath Spa University partnership (BSU) Location: Greenford, West London On-Site) Salary: £55,000 Type of Contract: Full-Time, Permanent (40 hours per week) Our Vision: Changing lives through education. The role: We are currently seeking Lecturers to teach across a range of undergraduate levels as part of our BSc (Hons) Lecturer in Counselling programme. Due to our delivery model, we require flexibility to teach during weekdays, evenings and at weekends. ROLE and RESPONSIBILITIES: • Design, plan and deliver teaching sessions as required by the faculty., • Design assessments and assess student work, ensuring that all learning outcomes are met., • Provide timely and constructive feedback to students., • Provide academic support and guidance to students., • Develop, update, and continuously improve course materials., • Keep up to date with best practice in learning and teaching and ensure that your teaching reflects best practice and embeds technologies that enhance the learning experience., • Contribute to the design, development, delivery, review and enhancement of programmes of study within the faculty and across GBS., • Attend meetings as required by the role, • Develop productive working relationships with colleagues within and external to GBS., • Participate in internal and external events, such as programme reviews, open days, outreach activities, and partner visits., • Undertake a reflective programme of staff development which includes teaching observations, directed study, workshop participation and experiential learning., • Support and engage in the creation, application and/or dissemination of new knowledge in your field of study and/or in higher education practice., • Engage with the GBS performance management programme, meeting a range of clearly defined objectives for student attendance, continuation, completion, progression and satisfaction., • Act as a Module Leader or undertake other administrative/management duties, commensurate with the level of the appointment, and as determined by the Dean or Deputy Dean., • A Doctoral level qualification in counselling and/ or a demonstrable track record in research or other scholarly activity of relevance to counselling and/or demonstrable success at an equivalent level professionally., • Membership of an appropriate professional body with a complaints procedure to which you are subject., • Familiarity with, and agreement to work within, the current BACP Ethical Framework for the Counselling Professions., • Experience of teaching in UK higher education., • A passion for education as a transformative activity., • Experience of, and a passion for, working in widening access environments., • Excellent IT skills and competence with the Microsoft Office suite, including PowerPoint and Excel, • Excellent communication skills., • Experience of supervising student work and providing support and feedback., • Experience of supporting learners both face-to-face and remotely., • Demonstrable professional conduct in all interactions with staff and students., • Attention to detail and accurate reporting., • Ability to maintain thorough and organised student records., • Ability to work under pressure, plan and prioritise own workload to meet tight deadlines., • Ability to work with minimum supervision., • Current BACP counsellor/psychotherapist accreditation or be registered with an appropriate professional body to an equivalent level, • In current, supervised practice as a counsellor, • Student attendance, • Student submission rates, • Student pass rates The Lecturer will also be expected to demonstrate their commitment to: • GBS’s values. policies and regulations, including the equal opportunities policy., • 25 days annual leave, plus 8 public holiday, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Tech scheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme — John Traichaisit, Consultant Lecturer GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.

Department: Academic/Bath Spa University partnership (BSU) Location: Greenford or Stratford (On-Site) Salary: £55,000 Type of Contract: Full-Time, Permanent (40 hours per week) Our Vision: Changing lives through education. The role: We are currently seeking Lecturers to teach across a range of undergraduate levels as part of our BSc (Hons) Construction Management programme. Due to our delivery model, we require flexibility to teach during weekdays, evenings and at weekends. Please note this role is not eligible for visa sponsorship. What you'll be doing: As a Lecturer in Construction Management at Global Banking School, you will deliver modules related to the principles and practices of construction management, including the legal, environmental and technological context of today’s construction industry. You will develop and deliver comprehensive course materials, undertake all aspects of learning, teaching and assessment of students and keep up to date with latest developments in your field and student support practices. Responsibilities include: • All aspects of planning, delivering, and assessing student work, ensuring that all learning outcomes are met, • Developing, updating, and improving course materials as appropriate, • Using a variety of learning and teaching methods/materials, • Actively engaging in staff development activities, peer observations, meetings and other administrative duties, • Understanding and keeping up to date with latest developments in your field and student support practices, • You will hold a Master's degree in a relevant subject area (PhD desirable), • You will have previous UK HE lecturing experience in the wider subject area, • You will be able to demonstrate extensive knowledge of relevant subject matter, • You will have experience supervising student work and providing support and feedback, • You will have experience of accurate reporting and ability to maintain thorough and organised student records, • You will be able to work under pressure, plan and prioritise own workload to meet tight deadlines, • You will have excellent communication, interpersonal and team-working skills, • You will hold a Postgraduate Certificate of Academic Practice or equivalent teaching qualification (or commitment to enrol on a teaching programme during the probationary period and complete within three years) or Fellowship of HEA (or international equivalent), • 25 days annual leave, plus 8 public holiday, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Tech scheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme — John Traichaisit, Consultant Lecturer GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Academic/Bath Spa University partnership (BSU) Location: West London (On-Site) Salary: £55,000 Type of Contract: Full-Time, Permanent (40 hours per week) Our Vision: Changing lives through education. The role: We are currently seeking Lecturers to teach across a range of undergraduate levels as part of our BSc (Hons) Lecturer in Psychology programme. Due to our delivery model, we require flexibility to teach during weekdays, evenings and at weekends. ROLE and RESPONSIBILITIES: • Design, plan and deliver teaching sessions as required by the Faculty., • Design assessments and assess student work, ensuring that all learning outcomes are met., • Provide timely and constructive feedback to students., • Provide academic support and guidance to students., • Develop, update, and continuously improve course materials., • Keep up to date with best practice in learning and teaching and ensure that your teaching reflects best practice and embeds technologies that enhance the learning experience., • Contribute to the design, development, delivery, review and enhancement of programmes of study within the Faculty and across GBS., • Attend meetings as required by the role, • Develop productive working relationships with colleagues within and external to GBS., • Participate in internal and external events, such as programme reviews, open days, outreach activities, and partner visits., • Undertake a reflective programme of staff development which includes teaching observations, directed study, workshop participation and experiential learning., • Support and engage in the creation, application and/or dissemination of new knowledge in your field of study and/or in higher education practice., • Engage with the GBS performance management programme, meeting a range of clearly defined objectives for student attendance, continuation, completion, progression and satisfaction., • Act as a Module Leader or undertake other administrative/management duties, commensurate with the level of the appointment, and as determined by the Dean or Deputy Dean., • An appropriate postgraduate qualification in Psychology and/ or a demonstrable track record in research or other scholarly activity of relevance to Psychology, • Excellent communication skills., • Experience of supporting learners both face-to-face and remotely., • Demonstrable professional conduct in all interactions with staff and students., • Experience of teaching in UK higher education., • A passion for education as a transformative activity., • Experience of, and a passion for, working in widening access environments., • Excellent IT skills and competence with the Microsoft Office suite, including PowerPoint and Excel, • Ability to maintain thorough and organised student records., • Ability to work under pressure, plan and prioritise own workload to meet tight deadlines., • Ability to work with minimum supervision., • A Doctoral level qualification in Psychology and/ or a demonstrable track record in research or other scholarly activity of relevance to Psychology and/or demonstrable success at an equivalent level professionally., • Industry experience in the field of Psychology., • Student attendance, • Student submission rates, • Student pass rates The Lecturer will also be expected to demonstrate their commitment to: • GBS’s values. policies and regulations, including the equal opportunities policy., • GBS’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS’s Environmental Policy. What we offer: • 25 days annual leave, plus 8 public holiday, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Tech scheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme — John Traichaisit, Consultant Lecturer GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.

Department: Graduate Employment and Entrepreneurship Location: Role can be located in London (West and East London), Birmingham, Manchester, or Leeds (On-site) Type of Contract: Maternity Cover - Fixed Term – 1 Year Working Pattern: Full Time - 40hrs Per Week Salary Range £55,000-£62,000 GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. What We Do: The Graduate Employment and Entrepreneurship department at GBS is dedicated to preparing students for successful careers and business ventures. It offers tailored one-to-one guidance, a dynamic online Careers Hub via Handshake, and a structured Employability Award that builds critical job-seeking skills through Bronze to Platinum levels. Students gain practical experience in CV building, networking, and real job applications, including tools like ChatGPT. The role: The Head of Alumni, Data and Surveys is responsible for managing a team of Alumni Relations Officers and Data Technicians and ensuring relevant institutional objectives, particularly around graduate outcomes. You will ensure that the members of your team are given clear targets and are resourced and empowered to meet them. They will develop and maintain the relationship between GBS and our growing number of alumni. Their key task is to build up our Alumni programme and to manage the relationship between GBS and its graduates, including informing them about the Graduate Outcome Survey. This will be done through communication with the alumni community by newsletters, events, on-line events, in-person events and other resources. They work closely with the Graduate Employment and Entrepreneurship Team in tracking our graduates as they move into future employment and explore opportunities for our internship and volunteering programme. Where alumni have not secured graduate level progression, they signpost them to the Careers Consultants for support. They work closely with our Marketing Department in creating and distributing communications for our alumni. They will also ensure there is an active and exciting programme of alumni activities and ensure that an accurate and complete alumni database is maintained and all alumni are ready for the Graduate Outcomes Survey. Please note, we are unable to offer sponsorship for this position. What the role involves: • To build a community of external stakeholders to support our alumni, including local employers, public bodies and third sector organisations., • To ensure that a complete database of alumni is maintained, all alumni are contacted prior to the Graduate Outcomes Survey and a calendar of alumni events is established., • To ensure that employment status data is collected and reported twice a year from all students., • To ensure that the team communicates with our alumni and external stakeholder communities and the alumni database is populated and maintained., • To ensure that a periodic alumni magazine/newsletter is produced, working with marketing distribute it., • To oversee the arranging of networking events, reunions and other events, both in person and on-line, for alumni members and external stakeholders., • To encourage engagement from alumni and external stakeholders to support extracurricular events, GBS development and promotion, and volunteering and placement opportunities., • To promote the alumni community to current students and external stakeholders., • To lead on the strategic planning for the direction of the alumni office., • To ensure that the alumni website, Careers and Placement platform, and online community are maintained., • To ensure that discounts, benefits and services for alumni members are sourced and awareness of those raised in the alumni community., • To ensure that local businesses and organisations are communicated with to arrange benefits packages for alumni members., • To oversee the tracking of students’ destinations and progression once they have graduated., • To ensure that alumni are kept informed about the Graduate Outcomes Survey and that they feel prepared for it., • To ensure that the employment status of alumni is actively monitored and recorded., • To ensure that any alumni who have not achieved graduate outcomes are supported and directed to the Careers team. Essential: • Degree qualified in a relevant area of equivalent experience., • Substantial relevant experience of managing and leading large teams within the Careers and Entrepreneurship sector., • Demonstrable experience of working in a senior role., • Ability to deliver priorities to budget within a large and complex organisation., • Ability to lead, motivate, further develop and line manage a high performing team., • Excellent interpersonal and networking skills., • Excellent analytical skills., • Ability to persuade and negotiate using data and narrative., • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Finance Location: London, Greenford Type of Contract: Permanent (On-Site) Our Vision: Changing lives through education. Are you a strategic thinker with a passion for financial excellence and student experience? We’re looking for a dynamic Head of Fees and Income to lead the charge in managing tuition fees, billing, and income collection across our institution. In this pivotal role, you’ll drive financial sustainability, ensure regulatory compliance, and deliver a seamless experience for students and staff alike. You’ll work closely with senior leadership, academic departments, and external partners to optimise income streams and support our long-term goals. What You’ll Be Doing • Leading the strategic development of tuition fee policies and payment plans, • Overseeing student billing, income collection, and debt recovery processes, • Ensuring compliance with UK regulations (CMA, SLC, OfS, etc.), • Collaborating across departments to enhance the student journey, • Managing a high-performing team with a focus on service excellence, • Proven experience in student finance within higher education or a similar environment, • Strong knowledge of UK tuition fee structures and funding models, • Excellent financial acumen and experience with financial systems and reporting tools. Strong leadership and team management skills., • Exceptional communication skills and stakeholder engagement abilities., • Demonstrable ability to develop and implement fee policies and procedures aligned with strategic goals., • Experience in managing debt recovery processes and improving income collection efficiency., • Proficiency in data analysis and income forecasting to support financial planning. ✔ Experience in private higher education ✔ Professional finance qualifications (e.g., ACCA, CIMA) Your Impact • Drive accurate income forecasting and reporting, • Improve billing efficiency and debt recovery outcomes, • Enhance student satisfaction through clear, responsive fee management, • Support institutional financial health and strategic planning What We Offer • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme — Barbara Vargas (Professional Services Employee)

Department: Student Recruitment Location: Greenford Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more. Our Vision: Changing Lives through Education The Role: We are seeking a dynamic and motivated Student Recruitment Advisor to join our team. As a Student Recruitment Advisor, you will play a key role in attracting and enrolling prospective students to our institution. You will utilize your sales and communication skills to engage with potential students, guide them through the admissions process, and facilitate their transition to becoming enrolled students while providing exceptional customer service. This role is not eligible for visa sponsorship! What the role involves: • Track Enquiries, applications, admissions data, and manage student recruitment pipelines., • Utilize CRM systems to maintain accurate records of interactions with prospective students, including contact information, enquiries, and outcomes., • Utilize various communication channels, including phone calls, emails and virtual platforms, to engage with prospective students and nurture leads., • Offer information, advice, and guidance on Student Finance and available financial support to address learning barriers., • Assist with special projects and initiatives related to student recruitment and enrolment management as needed. About You: • Sales Acumen: Identify the needs and goals of prospective students and recommend suitable programs. Utilize effective selling techniques to achieve enrolment targets., • Communication Skills: The ability to effectively communicate with prospective students through various channels including in-person interactions, phone calls, emails, and other platforms., • Customer Service Skills: Providing exceptional customer service to prospective students by addressing their enquiries, concerns, and needs in a timely and professional manner., • Active Listening: Listening attentively to the needs and concerns of prospective students and responding with tailored solutions and support., • Closing Skills: Effectively guiding prospective students through the enrolment process and overcoming objections to secure commitments and enrolments., • Time Management: Efficiently managing time and resources to prioritize tasks, follow up with leads, and meet recruitment goals within deadlines., • Goal Orientation: Setting ambitious recruitment targets and working diligently to achieve or exceed them, while maintaining a focus on student success and satisfaction., • Resilience and Persistence: Demonstrating resilience and persistence in the face of rejection or challenges and maintaining motivation to meet recruitment targets., • Program Knowledge: Maintain in-depth knowledge of GBS programs, including course content, admissions requirements, and career outcomes. What we offer: • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme — Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

BSc (Hons) Health, Wellbeing & Social Care. As a Lecturer in Health, Wellbeing & Social Care at Global Banking School, you will deliver management related modules in the above areas. Tuition reimbursement for career development courses.

BSc (Hons) Health, Wellbeing & Social Care. As a Lecturer in Health, Wellbeing & Social Care at Global Banking School, you will deliver management related modules in the above areas. Tuition reimbursement for career development courses.

Ideas | People | Trust We’re BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today’s changing world. We’ll broaden your horizons We’ll broaden your horizons The Value Creation Services team is an integral part of BDO’s M&A and Deals offering. We advise businesses and private equity on operational improvement and growth opportunities to improve EBITDA and cash levels, maximise value and enhance overall performance. We support businesses to convert their strategic priorities into operational reality, with a core focus on delivering measurable value enhancement. Our sector-agnostic team operates on both the buy-side and sell-side M&A transactions, leads operational transformation initiatives for large businesses and private equity portfolio companies, and supports management teams in evaluating strategic options for their businesses. We’ll help you succeed Our service offerings include operational due diligence; separation & carve-out support; identification and implementation of EBITDA improvement programmes; working capital and cash optimisation; and advising on operational transformation. We are a small, dynamic and fast-growing team. Although team members are highly numerate, we approach our assignments from an operational and performance perspective and draw upon our considerable experience in industry and advisory work in support of this service. This experience includes having implementation experience. This role would suit experienced professionals with relevant work experience. Requirements • Hands-on knowledge and experience of transactions and business operations including front line and back-office functions across several business sectors, • Experience of working across one or all of Operational Due Diligence, Carve-out or Post-Merger Integration disciplines and engagements, • Understanding of the key operational working capital processes across order-to-cash, procure-to-pay and forecast-to-fulfil, including experience identifying and delivering initiatives to release cash (desirable but not essential), • Experience conducting financial analysis of operational opportunities for EBITDA and cash improvements, within the context of the commercial requirements of the business, • Exposure to change management and experience of implementing value creation programmes, • High level of commercial acumen, showing an understanding of the commercial strategies and processes that drive business profitability, cash flow and value, • Strong intellectual base with well-developed analytical skills We’re in it together At BDO, we believe that when our people feel valued and rewarded, their potential is unlimited. We offer highly competitive starting salaries and review remuneration packages regularly to ensure that our pay always positively reflects performance. As well offering support with tuition and professional qualifications, we also provide the following benefits, as standard. We understand that everyone is different so, we offer a range of voluntary benefits to suit every lifestyle. Our flexible benefits platform, Flexcel, means our people can choose from a range of tax efficient options to design a benefit package that best suits them. Through Flexcel, We’re looking forward to the future At BDO, we’re big enough to make the difference and collaborative enough to never lose sight of where we’re going. We know that it’s our people that make our success possible. Across our 17 UK locations, more than 6,000 of them work together to provide tax, audit, assurance and a range of advisory services that help our clients achieve their ambitious goals. Together, they’re fuelling Britain’s economic engine. Behind every complex client challenge and every untapped innovation, they’re there: ensuring we continue to find the right combination of global reach, integrity and expertise. That’s why we’re always looking for ways to invest in our people. That means providing them with an environment where they can grow, learn, laugh and feel respected, at all times. Are you ready to join them? Our Agency Policy BDO has a commitment to building relationships directly with candidates (and agencies) in our local markets and as such, we do not accept speculative CVs from agencies. We work closely with our preferred suppliers to support us in sourcing quality candidates but we only pay agency fees where we have a signed agreement in place and an agency has been instructed by a member of the BDO Resourcing team. We do not pay agency fees where speculative and unsolicited CVs are submitted to BDO by any means other than through our recruitment portal. For any CVs which are submitted without instruction from the BDO Resourcing team, BDO reserves the right to contact and work directly with these candidates without payment of any agency fee. #LI-RW1

Department: Student Support Location: London Greenford (On-Site) Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing Lives through Education The Role: Student Success Tutors (SSTs) provide direct support for assigned students/groups with student meetings, proactive holistic support, & coaching of students. You will also provide indirect support for assigned students/groups via email, phone and tracking of student academic performance with Faculty Manager as required To collaborate within the faculty and across departments to triage student problems and direct them to specialist services, enabling GBS colleagues to ensure an excellent experience for all students is delivered throughout their learning journey You will help students through their learning journey and on to enhanced life opportunities, benefiting themselves, their families, communities, and society more broadly. What the role involves: • Support students in and outside of the classroom to increase student outcomes (attendance, submission rates, MEQ completion rates and student satisfaction), • Have excellent working knowledge of GBS policies and procedures and academic regulations/extenuating circumstances for the assigned partnership. For example, knowledge of intercalation/top up opportunities Student organisational and learning support:, • Be proactive in identifying and supporting students who may be at risk. This will include, finding students before or after class, calling students, and following up with students once support/initiatives are put in place, • Support students with workload management and life organisational skills. Contribute during faculty student monitoring meetings, offering information and insight, actively follow up on cases and report back, • Experience of working in FE/HE and in academic coaching, • Experience of working in a widening participation environment or experience as a teaching assistant, • Bachelor’s degree, • Effective people, organisational and conflict management skills, • Evidence of performance to the highest standards of professionalism within a student focused service approach, • Excellent communication skills (verbal and written), • Committed team player and able to work under pressure to tight timelines, • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme — Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

JOB TITLE: Debt Collection Officer REPORTS TO TITLE: Debt Collection Manager BUSINESS FUNCTION/ SUB-FUNCTION: Finance LOCATION: East London ROLE PURPOSE: The Debt Collection Officer reports to the Debt Collection Manager and is responsible for the timely collection of overdue tuition fees from self-funding students and partner universities. Providing advice and guidance to assist students settle fees and simultaneously delivering a quality student service support. To proactively manage the debtors’ ledger, reducing the number of overdue accounts and maximising payments and minimising debt. ROLE and RESPONSIBILITIES: • Chase self-funding students who are behind their payment terms or ensure that agreed payment plan are being paid on time, • Chase students with declined tuition fees, encourage them to self-fund and negotiate a suitable payment plan, • Assist students in resolving their queries by liaising to the Finance Support Team or other GBS teams or departments, • Ensure accurate note keeping and records maintenance in GBS systems in a timely manner, • Upload and update data to the relevant systems where debt penalties are in place, • Follow-up and monitor the payments expected to be received, • Monitor and reconcile payments with partner universities, • Monitor the debtors’ report and escalate any issues of non-payment to the Debt Collection Manager, • Experience working in finance operations and AR, • A high degree of computer literacy (particularly Microsoft Office applications), • Expert in MS Excel and pivot tables, • Effective time management and planning, • Ability to work independently and strong communication skills, • Excellent written and verbal communication skills, • Strong decision making and problem-solving skills DESIRABLE SKILLS and EXPERIENCE: • Credit Control experience and working knowledge of recovery guidelines, • Degree level qualification The Debt Collection Officer will also be expected to demonstrate their commitment: • to GBS values and regulations, including equal opportunities policy., • to GBS’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS’s Environmental Policy.

Department: Graduate Employment and Entrepreneurship Location: Role can be based in London (West and East London), Birmingham, Manchester, and Leeds Campuses (On-site) Type of Contract: Permanent Working Pattern: Full Time - 40hrs Per Week Salary: £29,000pa GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. What We Do: The Employability and Entrepreneurship Department at GBS is dedicated to preparing students for successful careers and business ventures. It offers tailored one-to-one guidance, a dynamic online Careers Hub via Handshake, and a structured Employability Award that builds critical job-seeking skills through Bronze to Platinum levels. Students gain practical experience in CV building, networking, and real job applications, including tools like ChatGPT. The role: The Alumni Relations Officer will develop and maintain the relationship between GBS and our growing number of alumni. Your key task is to build up our Alumni programme and to manage the relationship between GBS and its graduates, including informing them about the Graduate Outcome Survey. This will be done through communication with the alumni community by newsletters, events, on-line events, in-person events and other resources. You will work closely with the Graduate Employment and Entrepreneurship Team in tracking our graduates as they move into future employment and explore opportunities for our internship and volunteering programme. Where alumni have not secured graduate level progression, you will be signpost them to the Careers Consultants for support. You will work closely with the Marketing Department in creating and distributing communications for our alumni. You will also help build a community of external stakeholders to support our alumni, including local employers, public bodies and third sector organisations. Please note, we are unable to offer sponsorship for this position. What the role involves: This role is largely about communication and support. You will keep alumni connected to each other and GBS, to encourage and promote the professional development of alumni on an individual basis, including helping them to secure graduate level outcomes where necessary, and to keep the alumni community aware of the institutions’ developments, including work placement opportunities and achievements. Duties: • To communicate with our alumni and external stakeholder communities., • To populate and maintaining the alumni database., • To work with marketing distribute an alumni magazine/newsletter., • To provide content for the alumni publication., • To arrange networking events, reunions and other events, both in person and on-line, for alumni members and external stakeholders., • To encourage engagement from alumni and external stakeholders to support extra-curricular events, GBS development and promotion, and volunteering and placement opportunities., • To promote the alumni community to current students and external stakeholders., • To contribute to strategic planning for the direction of the alumni office., • To help maintain the alumni website, Careers and Placement platform, and online community., • To source discounts, benefits and services for alumni members and raising awareness of those., • To communicate with local businesses and organisations to arrange benefits packages for alumni members., • To keep alumni informed about the Graduate Outcomes Survey and ensure that they feel prepared for it., • To track the employment status of alumni and refer them to the Careers team if they have not achieved graduate level outcomes in the period up to the Graduate Outcome Survey., • To promote any notable alumni success stories. Essential: • Hold Further or Higher Education level qualifications, • Achieved a minimum of GCSEs grade C or above in Math’s and English (or equivalent), • Good project management skills are required in this role, • You will be expected to work to deadlines and prioritise workloads, • Demonstrate highly developed interpersonal and communication skills and the ability to influence, collaborate and interact effectively with a range of stakeholders., • Understanding of and passion for both higher education and for working with a diverse student body, especially mature students from a widening participation background, • Flexibility with time and travel is required as you will occasionally be required to work outside of regular working pattern over weekends and evenings, and travel to our various campuses, • Qualified to degree level, • Professional qualifications in the areas of administration and marketing are desirable, • Experience of university administration or marketing duties, • Willing to work occasional weekends and evenings, and to go travel to our various campuses, • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

JOB TITLE: Head of Student Casework REPORTS TO TITLE: Dean of Students LOCATION: Any GBS UK campus ROLE PURPOSE: This role will lead and manage the Student Casework office dealing with the management of all student casework, including appeals, complaints, misconduct and disciplinary cases. The postholder will lead the development of a customer-focused and learning culture for student casework across GBS. They will be the primary contact with the Office of the Independent Adjudicator and responsible for ensuring that GBS closes all cases within the timeframes laid out by the OIA and GBS or relevant partner regulations. ROLE and RESPONSIBILITIES: · Oversee the development and implementation of a student-focused policy framework for student casework, which delivers fair, transparent and robust outcomes · Oversee the operation of the student complaints, conduct and appeals processes ensuring that relevant GBS and Partner regulations and policies are followed and that casework is dealt with promptly and with sensitivity. · Oversee the development of a consistent academic appeals framework across GBS, aligning to relevant Partner regulations · Develop and maintain regulation, policies and procedures in respect of student casework · Oversee the operation of the student conduct, disciplinary and fitness to practice policies and processes ensuring that the regulations and policies are followed and that investigations are fully documented and outcomes are clear. · Liaise with GBS’ OIA Point of Contact on all cases, providing information requested, representing GBS’ best interests and resolving cases as quickly as possible. · Advise the senior leadership on any issues arising from cases and potential exposure · Liaise where necessary with the Legal, Governance and other relevant teams on potential claims against GBS, exercising judgment as to when they should be involved. · Ensure that records of all cases are maintained and kept up to date on shared and secure storage locations. · Act as a source of advice and guidance for staff across GBS and promote the work of the office through briefings and meetings with professional service and academic staff. ESSENTIAL SKILLS and EXPERIENCE: · Degree-level education or equivalent experience in a relevant field. · Experience in handing casework or administration processes in complex organisations, preferably in Higher Education. · Experience of directing complex, sensitive, and high stakes cases, requiring tact and discretion · Proven track record in delivering administrative tasks across diverse teams. · Strong people management and interpersonal skills, including performance oversight · Excellent planning, prioritisation, and communication skills. · Ability to write clear and concise reports and outcomes conveying complex issues to a variety of audiences KEY RESULT AREAS: · Operational Excellence: Delivering effective processes and systems that support robust investigations and casework. · Compliance: Full adherence to GBS, partner and OIA expectations for student casework handling · Policy development: Develop and keep under review the end to end policy framework for student casework OTHER INFORMATION: The Head of Student Casework will also be expected to demonstrate their commitment: · to GBS values and regulations, including equal opportunities policy. · to GBS’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS’s Environmental Policy. · to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned. What we offer: • 25 days annual leave, plus 8 public holiday, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Tech scheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme, • Discretionary annual performance bonus “GBS has greatly supported my professional development by offering me a chance to teach diverse, non-traditional students and by sponsoring my FHEA application, which has been invaluable in consolidating my teaching practices.” — John Traichaisit, Consultant Lecturer GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Retention Location: London, Leeds, Manchester or Birmingham (On-site) About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. What We Do: This is an operational, customer service focused role, in which you will lead a team of Student Retention Officers who will work with students to identify and remove barriers to learning. About the Role: • Ensure strong and effective operational processes are in place, identifying and improving them where necessary, • Coaching and mentoring staff, including supporting their communication style and problem solving ability, including providing support on phone manner, • Be an effective team leader, working to ensure your team deliver on their KPIs, • Be their first point of contact for the operational activities, managing the workload of your team and directing workflow to ensure high levels of operational delivery, • Educated to degree level or equivalent experience in an operational or customer service focused role, • Excellent written and oral communication skills, • Relevant experience and the ability to demonstrate the impact in an operational/customer service focused role, • High levels of computer literacy and proficiency in Excel and an ability to learn quickly, • Experience working with and learning new IT platforms, • The ability to develop and lead high performing teams, and experience managing these teams, • Coaching and mentoring skills, • The ability to demonstrate process mapping or continuous improvement skills, • 25 days annual leave, plus 8 public holidays, • 1 day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme "What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference." (Steffi Korsah - Non-Academic Staff) GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed. Please note: This role is not eligible for sponsorship!

Department: Academic Standards and Quality Office Location: Stratford (East London) or Manchester (On-Site) Type of Contract: Permanent Working Pattern: Full-Time, 40hrs per week Salary Range: £34,000-£40,000pa Our Vision: Changing lives through education GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. What We Do: Developing and writing quality reports both internally for GBS and for GBS partner organisations and other external agencies. To contribute to preparations for degree awarding powers. About the Role: As an Academic Quality Officer, you will support the Academic Standards and Quality Office in ensuring that GBS, and its awarding partners uphold the highest standards of academic integrity, compliance, and quality assurance. You’ll help implement and monitor quality systems and policies across our programmes, produce high-quality reports, and contribute to continuous improvement initiatives that enhance the student experience. This role offers the opportunity to make a tangible difference in shaping the academic journey of thousands of students across the UK and beyond. Join GBS (Global Banking School) and help shape academic excellence across our campuses. We’re looking for a detail-driven Academic Quality Officer to support quality assurance, policy implementation, and continuous improvement in partnership with our awarding bodies. Please note, we are unable to offer sponsorship for this position. Key Responsibilities • Ensure consistent application of partner and GBS quality policies., • Produce high-quality reports for internal and external audiences., • Support audits, assessment processes and student casework procedures., • Drive enhancements through data analysis and continuous improvement initiatives., • Act as secretary to GBS boards and committees, preparing agendas, minutes, and reports., • Excellent written communication skills and experience in professional report writing., • Strong analytical ability to interpret data and present findings clearly and effectively., • Exceptional organisational skills with attention to detail and accuracy., • Ability to manage multiple priorities and meet tight deadlines., • Collaborative mindset with strong interpersonal skills. At GBS (Global Banking School), we invest in people who inspire success. When you join us, you become part of a diverse, forward-thinking academic community that values growth, innovation, and wellbeing. Here’s what makes working with us rewarding: • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Discretionary annual performance bonus, • £500 award employee referral scheme, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme

Department: Academic Services Location: London, Birmingham, Manchester or Leeds Campus (On-site) Type of Contract: Permanent Working Pattern: Full Time (40hrs per week) Salary Range: £38,000-£42,000pa GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. What We Do: The Statutory Returns department is a specialised unit within the broader registry operations. It holds primary responsibility for reporting to regulatory and data designated bodies such as HESA and OfS. The team is the central authority on statutory data, proactively collaborating with internal staff and external stakeholders to ensure accuracy and compliance. The role: The Statutory Returns Officer reports to the Head of Statutory Returns within the Statutory Returns team. This team is a subset of the larger registry team, which encompasses various functions including planning statutory returns, providing training, and auditing the maintenance of student records. The Statutory Returns Officer is tasked with proactive engagement, both internally with staff and externally with key stakeholders, possessing authoritative knowledge of statutory reporting requirements to regulatory bodies such as OfS, HESA, and others. Please note, we are unable to offer sponsorship for this position. What the role involves: • Involved with the production of student related statutory external returns for the Office for Students and the Higher Education Statistics Agency (HESA)., • Working with departments across GBS to communicate the data collection requirements for statutory returns., • Ensuring the maintenance and monitoring of data quality within the student records system, specifically auditing data relevant to external returns. Collaborating with other departments to address and resolve any issues identified during the auditing process., • Where data quality issues exist; review processes and liaise with the relevant teams to improve processes and prevent persistent issues from occurring in the future., • Work alongside colleagues across the institution to help evaluate if processes relating to data collection are meeting statutory requirements and to monitor data quality (with regards to external returns) within the student records., • Attending webinars to ensure knowledge is up to date and assist with disseminating this to staff across Global Banking School for information related to statutory HE returns., • Monitoring the web sites and publications of HESA, OfS and other relevant agencies for new, and changed, data reporting requirements, performance indicators, etc., • Training of staff across the institution with regards to statutory requirements and how their areas of work feed into them, • Build positive relationships with other professional services teams and academic staff and to coordinate and liaise regularly with key stakeholders in designated departments., • HESA and Data Futures (student record submissions) experience is essential., • Experience of operating Excel at an advanced level is essential., • Degree or equivalent professional qualification., • Knowledge and experience of Graduate Outcomes or NSS returns., • Knowledge of data quality checking processes., • Successful experience of working with users at different levels to resolve issues with processes or data systems., • Experience of operating Excel at an advanced level., • Proactive approach to problem solving, including a curiosity to investigate issues and find solutions., • Ability to provide courteous and high standards of customer service., • High level of personal integrity and confidentiality and a strong attention to detail., • Ability to work effectively as a team member., • Ability to work flexibly to meet changing needs., • Commitment to own learning and development., • A sound understanding of the relational database model and its implementation., • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Customer Services Location: Greenford Type of Contract: Permanent - Full Time ( Weekend and weekdays) About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more. Our Vision: Changing Lives through Education The Role: The Customer Services (Telephony) Officer is to provide a highly professional efficient customer service by answering and managing Inbound calls promptly and efficiently. Enduring the resolution of customers (student) enquiries. The role holder is required to identifying the caller’s requirements, and where possible, being able to resolve the caller’s enquiry at the first point of contact. In more complex scenarios to be able to progress the enquiry using our internal ticketing and wider internal colleague collaboration. The Customer Services (Telephony) Officer is required to manage calls professionally and provide accurate meaning information to our customers, a while projecting the Company’s image in a courteous and helpful manner. The shift patterns are: • Monday- Wednesday: 9am-6pm, • Saturday-Sunday: 9am-5:30pm What the role involves: • Handling inbound and outbound queries from multiple channels, including telephone and email, across all UK offices., • To operate on a “First Time Fix” ethos, resolving the students’ enquiries at first point of contact, and for more complex enquiries, manage these effectively through our SysAid student service portal., • Providing a high quality student service offering, conducting all activities within operational SLA’S., • Supporting and working in collaboration with the wider Customer Services team, with tasks and carry out ad-hoc requests and projects that are in line with your skill and capability., • Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff., • Work flexibility as part of the wider Customer Services team and be available for occasional evening and weekend work, as required. About You: • Effective communicator, demonstrating empathy and clarity in both phone and written interactions, ensuring all voices are heard and respected., • Exceptional interpersonal skills, including active listening and strong oral and written communication, with the ability to engage effectively with students and staff from culturally and linguistically diverse backgrounds., • Experience in customer-facing environments, with a commitment to delivering inclusive, first-class service to all individuals., • Proven ability to work collaboratively and positively with others, demonstrating strong problem-solving skills and the ability to analyse, follow up, and resolve issues in a timely manner., • Ability to quickly and accurately process information, even under time constraints, while maintaining high standards of accuracy., • Strong organisational skills, adept at managing tasks, priorities, and time effectively to meet diverse needs., • Proficient in all Microsoft Office applications, ensuring efficient use of technology in everyday tasks., • Ability to thrive in a fast-paced environment, adapting to changing priorities and demands., • Experience with telephony and ticketing systems, ensuring seamless and responsive customer service., • Proactive in taking initiative and ownership, driving tasks to completion with a focus on positive outcomes., • Skilled at working towards set Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), consistently delivering results that align with organizational goals. Standard benefits of employment at GBS include: • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme with NEST, • Tuition reimbursement for career development courses, • Cycle to Work scheme., • Access to GBS “Life” - discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme, • Discretionary annual performance bonus, • Specsavers eye care vouchers, • Access to a TOTUM discount card and eligibility for a Costco membership GBS is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. We take an inclusive approach to recruiting students, with an aim to widening access to higher education among groups currently under-represented in the sector. We believe that education is transformational and can make a fundamental difference to the individuals and communities we serve. If you're looking to make a real difference with your next career move, why not join us.

Department: Facilities Location: London Stratford Type of Contract: Permanent About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more. Our Vision: Changing Lives through Education The Role: To maintain high levels of cleanliness throughout the GBS campus, ensuring a comfortable and hygienic environment for students, staff, and visitors What the role involves: • Campus Cleaning: Ensure all areas of the campus, classrooms, offices, libraries, common areas, cafeteria, restrooms and external grounds are thoroughly cleaned and maintained to a high standard., • Floor Care: Perform daily cleaning of floor surfaces, including vacuuming, sweeping, mopping, and, where necessary, polishing floors to ensure they are free from dust, dirt, and stains., • Surface and Furniture Cleaning: Clean and sanitise surfaces, including desks, tables, chairs, windowsills, and other high-touch areas, to maintain a hygienic environment, • Classroom Maintenance: Clean and prepare classrooms, including wiping down desks, cleaning whiteboards, vacuuming or sweeping floors, and arranging furniture as needed., • Previous experience of working in a cleaning role within a commercial premises., • Practical knowledge of using professional chemical products and cleaning aids on various surfaces., • Experience of working in a customer focused environment., • Ability to communicate clearly and effectively., • A flexible and proactive approach to work with a can do attitude., • Knowledge of Health & Safety requirements for equipment and chemicals used., • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme — Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Student Wellbeing Location: Bow, East London (On-site) Type of Contract: Permanent - Part Time – 30hrs per week Shift Pattern: Evenings and Weekends (4-9pm weekdays & 10.00am - 3.00pm Saturdays) GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. What We Do: Supporting students' well-being by offering help with mental health, personal issues, and practical concerns like housing or finances. Providing guidance, crisis support, and promote a safe, inclusive environment to help students succeed both personally and academically. The role: The purpose of this role is to provide guidance and support to GBS students in their learning, wellbeing and engagement throughout their studies. Your key task will be to address student welfare by pastoral support and by guiding students to services appropriate to their needs. GBS Welfare Officers can expect to be among the first members of staff to be approached by students needing assistance with a variety of issues. Welfare officers must know all services and academic programmes offered by GBS, as well as appropriate external agencies and be ready to refer students to appropriate services. The Student Welfare Officer reports into the Student Welfare Manager. Please note, we are unable to offer sponsorship for this position. What the role involves: • Managing student referrals, alongside the Student Welfare Manager, acting as a link between the Welfare Office, the relevant academic team and relevant internal and external services., • Providing pastoral support to students who may be experiencing social or emotional issues. To ensure students with personal learning plans receive the learning accommodations outlined in the plan and that these are addressed in the classroom., • Maximising the attendance of students by working alongside the student engagement managers to support students effectively throughout their studies., • To provide immediate assistance to students on a drop in and appointment basis., • To maintain accurate student welfare records and information and ensure confidential records are held and shared in line with GDPR requirements., • Bachelor’s degree in the relevant area, preferably health related, • Prior experience in an adjacent or similar role, preferably within higher education., • Have knowledge of: - the DDA and SENDA and to know how to implement their guidelines - the JCQ and the range of reasonable adjustments that may apply to students with learning differences and individual needs, • Experience of working with a range of physical disabilities and specific learning difficulties encountered in mainstream schools such as dyslexia, dyspraxia, attention deficit and Asperger's syndrome., • Experience of selecting and using appropriate assessment materials, score results, convert raw scores to derived scores, analyse results, draw conclusions and make recommendations., • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

JOB TITLE: Head of Provost Office REPORTS TO TITLE: Provost BUSINESS FUNCTION/ SUB-FUNCTION: Academic LOCATION: Any GBS UK campus SALARY RANGE: £65,000-£75,000 ROLE PURPOSE: Reporting to the Provost, the postholder will ensure the effective and efficient running of the Provost’s Office and faculties. Working collaboratively with colleagues across both academic and professional departments, and with partner universities, you will be responsible in collating and interpreting academic performance data to help inform effective decision-making and effective academic management. The postholder shall take the lead to ensure effective academic planning processes are in place, including developing long-term academic calendars, staff and other resource planning. The Head of the Provost Office shall manage the day-to-day operations of the Provost Office, including line management of staff. ROLE and RESPONSIBILITIES: • Provide leadership and day-to-day management of the Provost’s Office in line with the strategic objectives., • Ensure that appropriate management and administrative systems are in place, which enable the effective flow of information between the Provost’s Office and other academic and professional units within GBS., • Work with the Dean of Studies and other senior academic and professional colleagues to oversee the implementation of strategic action plans., • Maintain the academic risk register and annual operational plans., • Manage the various academic planning processes, liaising with academic and professional units, and with partner universities as necessary., • Manage projects under the direction of the Provost; scope the requirements of specific projects and manage their delivery to agree timelines., • Collate and analyses academic and related performance data, and to provide such reports as may be required periodically, or on an ad hoc basis, to facilitate effective decision making and tracking of performance., • Provide briefing materials for the Provost and senior academic colleagues in advance of meetings with both internal and external stakeholders., • Attend meetings and prepare notes/action plans as necessary in order to represent the Provost’s views/position, and to provide timely and accurate information on evolving projects to the Provost and other senior colleagues across the organisation., • Maintain close liaison with senior staff across the organisation and with counterparts at partner universities., • Be educated to at least degree level or able to demonstrate success at an equivalent level professionally., • Demonstrable experience of leading teams in the successful delivery of projects., • Highly numerate with the proven ability to collate, understand, interpret, explain and summarise complex information, and to formulate recommendations based on that information., • Demonstrate high degree of confidentiality., • Have a passion for education as a transformative activity., • Have experience of, and a passion for, working in widening access environments., • Demonstrate high levels of attention to detail and accurate reporting and have the proven ability to redraft reports based on critical self-reflection and feedback from others., • Ability to analyse and interpret data to guide decisions and identify actionable insights., • Be able to maintain thorough and organised records., • Be able to work under pressure, plan and prioritise own workload to meet tight deadlines., • Be highly motivated and able to work with minimum supervision., • Exhibit excellent communication skills, including to influence others without having direct line management authority., • Develop robust standard operating processes for the Provost’s Office., • Prepare and manage quarterly project related Action Plans., • Maintain the academic risk register. The Head of Provost’s Office will also be expected to demonstrate their commitment: • to GBS values and regulations, including equal opportunities policy., • to GBS’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS’s Environmental Policy., • 25 days annual leave, plus 8 public holiday, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Tech scheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme — John Traichaisit, Consultant Lecturer GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.

Department: Student Support Location: East London (On-site) About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. What We Do: Faculty Administration Officers (FAO) are required to ensure faculty and student administration is consistently completed on time with clerical records accurately maintained. You will efficiently process student information and data, prepare documentation for meetings and carry out other general administrative functions for the faculty. You will be required to work 40 hours per week. We provide day, evening and weekend classes. Therefore, your shifts can fall across these periods. About the Role: • Use GBS systems and processes to complete student administration effectively to increase student outcomes within the faculty., • Complete timely and accurate general faculty administration with indirect resolution to student queries or issues. For example, contribute during faculty student monitoring meetings, offering information and insight, actively follow up on cases and report back, so data is accurate., • Successfully action student requests, distribute students timetables and academic calendars, and complete assignment extensions on Moodle to help students with workload management and life organisational skills, • Provide general administration support and advice for the faculty by effectively dealing with student enquiries and using a triage approach for complex enquiries. • Experience in working in administration services, • Experience of working in a widening participation environment, where English is not the primary language, • Bachelor’s degree, • Effective administration, organisational and conflict management skills, • Have excellent administration and communication skills (verbal and written)., • Be committed to working as part of a team and be able to work under pressure and to deadlines, • Ability to be flexible to work days, evenings and weekends as required. DESIRABLE: • Experience in working in administration in FE/HE, • Experience in working in administration, • Excellent ability to process administrative queries with a student focused service approach, • Have a proactive outlook to work What We Offer: • 25 days annual leave, plus 8 public holidays, • 1 day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme "What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference." (Steffi Korsah - Non-Academic Staff) GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed. Please note: This role is not eligible for sponsorship!

Department: Student Wellbeing Location: Role can be located in London (West and East London), Birmingham, Manchester, or Leeds (On-site) Type of Contract: Permanent - Part Time – 30hrs per week Working Days/Shift Pattern: Wednesday - Sunday (Wednesday to Friday 2pm-8pm & Saturdays and Sundays 3pm-7:30pm) - Please note, days and hours are fixed and not negotiable. Salary Information: £24,000-£27,000pa PTE (Pro Rata from £32,000-£36,000pa FTE) GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. What We Do: Supporting students' well-being by offering help with mental health, personal issues, and practical concerns like housing or finances. Providing guidance, crisis support, and promote a safe, inclusive environment to help students succeed both personally and academically. The role: The purpose of this role is to provide guidance and support to GBS students in their learning, wellbeing and engagement throughout their studies. Your key task will be to address student Wellbeing by pastoral support and by guiding students to services appropriate to their needs. GBS Wellbeing Officers can expect to be among the first members of staff to be approached by students needing assistance with a variety of issues. Wellbeing officers must know all services and academic programmes offered by GBS, as well as appropriate external agencies and be ready to refer students to appropriate services. The Student Wellbeing Officer reports into the Student Wellbeing Manager. Please note, we are unable to offer sponsorship for this position. What the role involves: • Managing student referrals, alongside the Student Wellbeing Manager, acting as a link between the Wellbeing Office, the relevant academic team and relevant internal and external services., • Providing pastoral support to students who may be experiencing social or emotional issues. To ensure students with personal learning plans receive the learning accommodations outlined in the plan and that these are addressed in the classroom., • Maximising the attendance of students by working alongside the student engagement managers to support students effectively throughout their studies., • To provide immediate assistance to students on a drop in and appointment basis., • To maintain accurate student Wellbeing records and information and ensure confidential records are held and shared in line with GDPR requirements., • Bachelor’s degree in the relevant area, preferably health related, • Prior experience in an adjacent or similar role, preferably within higher education., • Have knowledge of: - the DDA and SENDA and to know how to implement their guidelines - the JCQ and the range of reasonable adjustments that may apply to students with learning differences and individual needs, • Experience of working with a range of physical disabilities and specific learning difficulties encountered in mainstream schools such as dyslexia, dyspraxia, attention deficit and Asperger's syndrome., • Experience of selecting and using appropriate assessment materials, score results, convert raw scores to derived scores, analyse results, draw conclusions and make recommendations., • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Business Development Location: Openings in both East London and Leeds Campuses Type of Contract: Permanent Working Pattern: Full Time - 40hrs Per Week Salary Information: £30,000-£35,000pa + Commission (Capped to a maximum of 30% of annual salary) GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. The role: Reporting to the Business Development Manager, The Business Development Officer will support the GBS Business Development Team. They will develop and maintain excellent relationships with stakeholders as well as identify new partnerships with student recruitment agencies. Please note, we are unable to offer sponsorship for this position. What the role involves: • Developing and sustaining solid relationships with company stakeholders and customers., • Identifying and creating partnership with new potential student recruitment agencies or partners., • Supporting the programme management team members to maximise the enrolment., • Actively involved in assisting the team for achieving the student recruitment target for each intake., • Analysing customer feedback data to determine whether customers are satisfied with company products and services., • Providing insight into product development and competitive positioning., • Attending business meetings and providing training to new recruiting partners regularly., • Conducting market research to identify new business opportunities. Essential: • Demonstrable experience working as a Business Development Officer or in a similar, • role within the educational sector., • Good sales, negotiation and persuasive skills and an excellent people person, • Proficiency in all Microsoft Office applications., • The ability to travel as needed in the role., • The ability to work in a fast-paced environment., • Effective communication skills at all levels and the ability to deal with people at all, • levels., • Good business acumen., • Accuracy and detail-oriented., • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Business Improvement Unit Location: Greenford (West London) & Leeds (On-site) Type of Contract: Permanent Working Pattern: Full Time (40hrs per week) Salary Range: £45,000-£55,000pa GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. What We Do: The Business Improvement Unit works across the organisation to provide technical and process improvements via projects and audits. The role: Reporting to the Project Management Office Manager, the Senior Project Manager will lead and deliver complex projects in alignment with the GBS (Global Banking School) project governance framework, aimed at enhancing our academic and administrative systems, ensuring alignment with organisational goals and industry standards. Please note, we are unable to offer sponsorship for this position. ROLE and RESPONSIBILITIES: • Project Leadership: Lead end-to-end project management for large-scale initiatives, from initiation through delivery and post-implementation review, ensuring projects are completed on time, within scope, and within budget., • Stakeholder Engagement: Work closely with academic leaders, administrative staff, IT teams, and external partners to define project goals, gather requirements, and ensure alignment with institutional priorities., • Resource Management: Oversee the allocation and utilisation of resources, including personnel, technology, and finances, to optimise project outcomes., • Team Management and Mentoring: Mentor, train/coach and support junior members of the PMO team to enhance their skills, enabling them to grow within the PMO structure and confidently deputise for the PMO Manager when needed, • Risk Management: Identify potential risks and develop mitigation strategies to minimise impact on project timelines and objectives., • Reporting: Provide regular updates to senior management and governance bodies on project status, including progress, risks, and budget performance., • Governance and Reporting: Ensure full compliance with the GBS project delivery framework, producing timely updates, dashboards, and reports for senior leadership and governance forums., • Quality Assurance: Ensure that all project deliverables meet the highest quality standards and comply with relevant regulations (e.g. B3, GDPR) and accreditation requirements., • Change Management: Lead change management efforts, including training and communication strategies, to ensure successful adoption of new systems and processes., • Significant experience working in project management positions, preferably with at least a year in the Higher Education sector., • Experience in both traditional Waterfall and Agile methodologies, with practical knowledge and hands-on involvement in Scrum within past project delivery environments., • Demonstrated ability to lead cross-functional teams and manage complex projects with multiple stakeholders., • Strong interpersonal and communication skills, with the ability to influence and negotiate at all levels of the organisation., • Experience of managing multiple projects at different stages, concurrently, • Experience and with project management tools (e.g., MS Project, JIRA, or similar) and understanding of a range of Project Management approaches including Agile, Waterfall and Prince2 with formal training in one or more of these methodologies, • Certifications: PMP, PRINCE2 Practitioner, Agile or SCRUM certification., • Experience in leading organisational change initiatives within a Higher Education setting., • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme — Barbara Vargas (Professional Services Employee) GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: Retention Location: London, Leeds, Manchester or Birmingham (On-site) About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. Our Vision: Changing lives through education. What We Do: You will be responsible in maintaining strong relationships with students and work with them to identify their barriers to learning and help support and resolve them. ROTA: Please note, this role covers weekends, evenings and afternoons: • Develop strong relationships with your students, communicating with them face to face, over the phone and through various other communication methods, • Ensure you proactively identify issues and continue to work on them for your students until they are resolved, developing and delivering proactive and bespoke plans to support students, • Develop a broad, deep knowledge of the rules and regulations of your faculty, and to fully understand the support offer at GBS and to ensure your students take full advantage, • Assist with the collection of operational data, and to proactively work to improve KPI performance, • Adapt to the needs of a busy operational environment, providing support to your team and other key teams as and when it is appropriate, • Educated to degree level or have equivalent experience and evidence of impact in a busy operational/customer service type role, • Strong communication skills both in writing, over the phone and in person, • Ability to plan and prioritise effectively to achieve department and individual objectives, work collaboratively in a team and build and maintain positive relationships with students., • High level of computer literacy and proficiency in Microsoft Excel and computer/data management systems, or a demonstrated ability to pick up these skills quickly., • Ability to work well as part of a team, and contribute positively to team culture, • 25 days annual leave, plus 8 public holidays, • 1 day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme "What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference." (Steffi Korsah - Non-Academic Staff) GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

Department: BIU & Customer Services Location: London, Greenford Type of Contract: Permanent - Full Time (on-site) About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more. Our Vision: Changing Lives through Education The Role: The Customer Services (Telephony) Officer is to provide a highly professional efficient customer service by answering and managing Inbound calls promptly and efficiently. Enduring the resolution of customers (student) enquiries. The role holder is required to identifying the caller’s requirements, and where possible, being able to resolve the caller’s enquiry at the first point of contact. In more complex scenarios to be able to progress the enquiry using our internal ticketing and wider internal colleague collaboration. The Customer Services (Telephony) Officer is required to manage calls professionally and provide accurate meaning information to our customers, a while projecting the Company’s image in a courteous and helpful manner. The shift patterns are: • Handling inbound and outbound queries from multiple channels, including telephone and email, across all UK offices., • To operate on a “First Time Fix” ethos, resolving the students’ enquiries at first point of contact, and for more complex enquiries, manage these effectively through our SysAid student service portal., • Providing a high quality student service offering, conducting all activities within operational SLA’S., • Supporting and working in collaboration with the wider Customer Services team, with tasks and carry out ad-hoc requests and projects that are in line with your skill and capability., • Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff., • Effective communicator, demonstrating empathy and clarity in both phone and written interactions, ensuring all voices are heard and respected., • Exceptional interpersonal skills, including active listening and strong oral and written communication, with the ability to engage effectively with students and staff from culturally and linguistically diverse backgrounds., • Experience in customer-facing environments, with a commitment to delivering inclusive, first-class service to all individuals., • Proven ability to work collaboratively and positively with others, demonstrating strong problem-solving skills and the ability to analyse, follow up, and resolve issues in a timely manner., • Ability to quickly and accurately process information, even under time constraints, while maintaining high standards of accuracy., • Strong organisational skills, adept at managing tasks, priorities, and time effectively to meet diverse needs., • Proficient in all Microsoft Office applications, ensuring efficient use of technology in everyday tasks., • Ability to thrive in a fast-paced environment, adapting to changing priorities and demands., • Experience with telephony and ticketing systems, ensuring seamless and responsive customer service., • Proactive in taking initiative and ownership, driving tasks to completion with a focus on positive outcomes., • Skilled at working towards set Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), consistently delivering results that align with organizational goals. Standard benefits of employment at GBS include: • 25 days annual leave, plus 8 public holidays, • 1-day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme with NEST, • Tuition reimbursement for career development courses, • Cycle to Work scheme., • Access to GBS “Life” - discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme, • Discretionary annual performance bonus, • Specsavers eye care vouchers, • Access to a TOTUM discount card and eligibility for a Costco membership We take an inclusive approach to recruiting students, with an aim to widening access to higher education among groups currently under-represented in the sector. We believe that education is transformational and can make a fundamental difference to the individuals and communities we serve.

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