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Stores / Stock Control Assistant A global business involved in the sale and distribution of specialist coatings, has a need for a motivated individual to join their team, in their modern facility in Bicester. The main administration centre for the UK and Irish business is in Bicester, with a team of people responsible for warehouse, logistics and sales administration functions. Duties & Responsibilities Ensure customer orders are manufactured, picked, and dispatched efficiently. Support production, warehousing, and distribution functions to help maximise service levels and operational efficiency. Uphold the highest standards of quality in customer order production and delivery. Provide professional and courteous assistance to retail customers with their sales orders. Handle commercial and technical queries effectively to address customer needs and questions Address order queries effectively by collaborating with team leaders and customer service Coordinate with carriers for shipment efficiency (arrival times, consignment volumes, loading/unloading). Assist in managing stocks of pallets, scheduling waste removal, and ensuring smooth logistics. Retail Customer Support Deliver exceptional in-store service to uphold the company's reputation for quality. Build strong relationships with customers to understand and fulfil their needs comprehensively. Build product knowledge to provide tailored recommendations. Assist custome...

Customer Experience & Operations Assistant Location: Bicester Salary: up to £27,510 per annum Hours: Monday–Friday, 07:45–16:00 We are seeking a proactive and versatile Customer Operations Assistant to join a well-established manufacturing business at their Bicester site. This is a varied and hands-on role, combining warehouse operations, in-store customer service, and interdepartmental coordination—offering you the opportunity to develop your skills in a fast-paced manufacturing environment. You will initially be based predominantly in the warehouse, supporting the preparation and dispatch of products, with increasing opportunities to work directly with customers in-store, providing product advice and assisting with sales. Key Responsibilities • Ensure customer orders are manufactured, picked, and dispatched accurately and on time • Manage and resolve order queries efficiently • Liaise with production, sales, and logistics teams to ensure smooth order processing • Communicate effectively with couriers, suppliers, and other external partners • Support stock management, including checks, replenishment, and rotation of products • Schedule and oversee waste removal in line with environmental regulations • Maintain and clean manufacturing and warehouse equipment • Provide excellent in-store customer service, including product recommendations and sales support • Build and maintain strong relationships with customers and key stakeholders About You • Previous experience in customer service, administration, or warehouse operations • Background in manufacturing or related industries is highly advantageous • Confident using Microsoft Office; experience with CRM systems and ERP platforms is beneficial • Highly organised with the ability to prioritise and meet deadlines • Excellent communication skills—both written and verbal • Willing to learn about specialist products and develop new skills • Full forklift training will be provided as part of the role Why Join Us? • Competitive salary up to £27,510 per annum • Full training provided, including forklift certification and product knowledge • Be part of a respected manufacturing business with a strong reputation in its sector • Varied responsibilities offering professional growth across manufacturing, operations, and customer service If you’re ready to join a forward-thinking manufacturer where no two days are the same, apply today. Equation Recruitment Ltd is acting as an Employment Agency in relation to this vacancy