Customer Service jobs in BicesterCrear alertas

Responsibilities of the B2B Account Manager.

Customer Service Administrator. The most important qualities for this role are excellent communication, strong organisation, and outstanding customer service. Liaise professionally with private customers, companies, letting agents, suppliers, and Engineers.

Key Skills Required for the Customer Service Manager:. We are looking for a highly motivated Customer Service Manager to join a growing family business based just outside Bicester. Created as a result of continued growth and expansion, this brand-new position is fast-paced and hands-on, suited to so

Customer Service Specialist - Hybrid - Bicester - Up to £28,500 per annum. Expansive, innovative and stable organisation in Bicester are looking to hire a Customer Service Specialist to join their team on a permanent basis. The key purpose of the Customer Service Specialist position is to deliver t

Our focus on providing exceptional service levels via our UK based, highly skilled workforce. This is a fast paced, varied role where you willbe responsible for day-to-daytasksacross all areaswithin the department whilst supporting customers with queries by phone,emailand live chat. Dealing with inc

Customer Service Specialist - Hybrid - Bicester - Up to £28,500 per annum Expansive, innovative and stable organisation in Bicester are looking to hire a Customer Service Specialist to join their team on a permanent basis.The salary on offer is up to £28,500 per annum plus benefits whic

It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year. We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As part of the Tesco Group, One Stop combin

Being a Customer Service Assistant with OurCoop is more than operating tills and stacking shelves. Some of your key responsibilities as a Customer Service Assistant would include:. We strive to be there when our customers need us most and to help achieve this your shift pattern may include evenings

A leading UK retailer is seeking a motivated Customer Service Assistant for their store in Bicester. The role involves delivering exceptional customer service, managing store operations, and contributing to a positive shopping environment. Ideal candidates will be proactive, friendly, and ready to e

Customer Service Specialist - Hybrid - Bicester - Up to £28,500 per annum Expansive, innovative and stable organisation in Bicester are looking to hire a Customer Service Specialist to join their team on a permanent basis. The salary on offer is up to £28,500 per annum plus benefits which include healthcare, dental, generous holiday and pension match scheme. The role will be offered on a hybrid basis with 3-4 days onsite. So what is the business like? The organisation are an owner managed set up based in Bicester but operate nationally. They boast an incredible working environment which is all open plan which drives their collaborative culture. The ownership are described as being hands on across the business, very supportive and people conscious. What are the duties of the role? The key purpose of the Customer Service Specialist position is to deliver the greatest experience to all customers through verbal and written communication methods. The position will also oversee account management and administrative tasks. What experience is required to be successful in the position? Before applying, applicants must have: Ensuring a high level of customer service within an office based environment. Office experience is an essential requirement. Demonstrable experience of administrative duties Strong communication skills through verbal and written methods The ability to spin multiple customer queries at any one time The capability to manage their own workload and deadlines whilst also being able to prioritise I have the experience and I am keen to progress, so what now? If you have all of the required experience and would like to apply to the position, simply continue this process. The organisation are looking for someone to start asap with February/March commencement date possible if needed. TPBN1_UKTJ

We are looking for a highly motivated Customer Service Manager to join a growing family business based just outside Bicester. This is a full-time, permanent, onsite role offering a salary of £35,000-£40,000. Created as a result of continued growth and expansion, this brand-new position is fast-paced and hands-on, suited to someone who thrives in a high-volume customer environment, is passionate about customer service and confident in team management . You'll be given the autonomy to run your department and make your mark. Key Responsibilities for the Customer Service Manager: • Manage the day to day running of the customer service department * Lead, manage and motivate the customer service team, creating a positive culture and working environment * Monitor and manage workloads to ensure service levels are achieved consistently * Resolve any escalated complaints promptly * Monitor and manage KPIs * Support in managing customer service budgets * Effectively manage order and customer enquiry systems * Work closely with other department to ensure high standards of service are maintained and accuracy of orders * Drive continuous improvement with process, performance * Act as Duty Manager when required for the site Key Skills Required for the Customer Service Manager: • Proven experience in managing a customer service team * Strong, collaborative leadership experience * Adaptable in a changing environment * Able to prioritise and manage multiple tasks * Ability to create and nurture a positive culture * Experience in managing high volume, fast paced customer service environment * Proficient IT skills, SAP would be an advantage * Proactive mindset, with excellent problem solving skills * Highly organised with meticulous attention to detail * Confident communicator, able to build strong relationships * Own transport essential What's in it for you? • Salary of between £35,000 and £40,000 * 25 days holiday plus bank holidays * Employee discount scheme * Food for lunches provided * Health and well being programme * Free onsite parking * Be part of a growing and developing business

Service Advisor Commercial Vehicles Salary: £28,000 £32,000 basic + bonus up to £4,000 (OTE £36,000) Hours: 44.5 hours per week (including 1 in 3 Saturday mornings) A well-established commercial vehicle dealership in Bicester is looking to recruit an experienced Service Advisor to join a busy and professional service team. Youll be the main point of contact between customers and the workshop, playing a key role in delivering an excellent customer experience while supporting workshop efficiency and profitability. This is a fast-paced environment where no two days are the same. The Role: Manage customer bookings from arrival to completion Prepare job cards and capture all vehicle and repair requirements Provide regular progress updates to customers Gain authorisation for work and upsell repairs professionally Manage WIP, workshop loading, and invoicing Handle phone, face-to-face, and walk-in customer enquiries Maintain accurate service and vehicle records Working Hours: Monday to Friday rotating shifts: 7:00am4:00pm / 8:00am5:00pm / 9:00am6:00pm 30-minute unpaid break 1 in 3 Saturday mornings (8:00am12:00pm) The Ideal Candidate: Previous automotive Service Advisor experience (VAG preferred) Strong customer service and communication skills Excellent attention to detail and organisation Comfortable working in a busy commercial environment Experience with HGV or Light Commercial vehicles is advantageous Whats on Offer: Competitive salary + bonus scheme 30 days annual leave including Bank Holidays Manufacturer training and career progression Pension scheme and additional benefits Friendly, supportive, family-run business environment TPBN1_UKTJ

Location : Bicester Department : Service VW Salary : £28-32,000.00 Per annum + Bonus up to £4,000.00 per annum OTE £36,000.00 - 1 in 3 Sat Mornings Hours : 44.5 Hours per Week inc 1 in 3 Saturday mornings Contract Type : Permanent Cordwallis Bicester has an opportunity to welcome a new member to our Service Advisor Team. You will be the first point of contact between the customer and workshop so were looking for someone committed to delivering an excellent customer experience with great attention to detail. If you have any previous VAG Service Advisor experience, this could be the role for you. The Service Advisor in our business, performs a pivotal role in the smooth running of workshop. You will provide relevant, accurate and timely information through each stage of our Service Core Process, ensuring that customer expectations are met and exceeded. Our Service Advisors also maximise service and parts profitability through upsell of identified defects in a professional manner as well as loading the workshop schedule to maximise workshop capacity and utilisation. You will need to be able to think on your feet, retain information and adapt to the demands of the day. We are a busy commercial dealer and no two days are the same! Working with our World Class Brand - Volkswagen Commercial Vehicles, training and development opportunities are plenty within our organisation. All opportunities are there for candidates who want to take them. Cordwallis Group are a family business and that is just one of the things that sets us apart from other commercial dealerships! Hours of work: 44.5 hours per week across 3 alternating shifts Monday to Friday: 7.00am to 4.00pm 8.00am to 5.00pm 9.00am to 6.00pm All with 30 minute unpaid break each day Plus 1 in 3 Saturday mornings, 8.00am to midday. Responsibilities: Understand and adhere to Service Core Process as set by the Brand and Company To carry out a robust job preparation process; focussing on the detail to ensure all customer vehicle issues and information are captured and followed up Inform customer of outstanding recall campaigns and arrange for work to be completed Clarify for the customer and workshop the basis for the repair Retail / Fleet / Warranty Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers. To promote additional workshop services/repairs where applicable Deal with customer needs over the phone and face-to-face with a professional and friendly approach. Carry out daily update calls to customers on vehicle progress in the workshop Follow up all No Show bookings Work in Progress (WIP) control for the dept Updating VORs on Manufacturer platforms on a daily basis Gaining authorisation for work required either from the customer or via customer approval platforms To cost the work completed and raise invoices Carry out post workshop visit calls to ensure customers are happy with the experience and service provided Accept and process all walk-in bookings Provide customers with timely updates of vehicle progression through the workshop, monitor expected completion times and advising of any unexpected delays To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards To maintain invoice filing in an accurate, timely and efficient manner To ensure parts are ordered/requisitioned once relevant authority is received To ensure customer reception area is maintained to a high professional standard at all times To order/ arrange sub-contract work Build rapport with all staff and customers To ensure up to date knowledge and training on all franchise requirements To undertake such other tasks as may reasonably be required To enhance the image and reputation of the company whilst supporting its commercial interests The perfect candidate will have: Excellent attention to detail Excellent communication skills with customers and colleagues Excellent customer service skills Excellent interpersonal, verbal and written communications skills Proven organisational and administration skills. Problem solving skills Technical knowledge Analytical skills including working with statistical and costing information Ability to work in a fast pace environment and multitask Work on own initiative and as a team player Ideally you will have industry experience within the world of automotive - whether that be HGV or Light Commercial vehicles! More about what Cordwallis Group can offer you: Multi manufacturer training programmes available we will support you with your desired career progression level 30 Days Annual Leave including Bank Holidays Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs) Holiday + Purchase Scheme (up to 3 days available to purchase) Employer Statutory Pension Scheme Free Class IV MOT per year Mental Health First Aiders Referral bonus if you introduce your technician friends (£1500!) Paternity pay Full 2 weeks pay Personal Accident Scheme Corporate uniform provided Cycle to work scheme Onsite Parking EV Salary Sacrifice Scheme Working for a friendly family business! If this sounds like you, and youre looking for a new challenge, please apply now! We look forward to hearing from you. NB: We are currently only accepting applications from applicants based in the UK with the correct work permits. Are you seeking an exciting new role for 2026 and have VAG experience? REF-226 601 TPBN1_UKTJ

Customer Service Representative (Mobile) – Nationwide. They require a Mobile Customer Service Representative to visit clients and scan vehicles of many different types.

Customer Service & Sales Advisors - Fixed Term Contract. We're recruiting for a client in Birchwood who is looking for Customer Service & Sales Advisors to join their team on a fixed-term contract. This is a fast-paced, inbound customer service role handling approximately 40-80 calls per day.

Metered Customer Service Advisor Fixed Term Contract 23 months. Development opportunities in line with the Metered Customer Service Advisor progression plan. Online GP service, cycle to work scheme, gym membership discounts and many more!.

This is an excellent opportunity for someone with strong communication skills and a passion for delivering outstanding customer service. French Speaking Customer Service Advisors. This role involves providing exceptional customer care to consumers in the French markets affected by a specialised nutr