Project Manager
2 days ago
Bicester
Role: Project Manager - Same Day Access Programme. \n Fixed Term until March 2028. \n Salary circa £55,000 FTE per annum. \n Full time - 37.5 hours per week. \n \n Position Purpose \n This position exists to provide hands-on programme management for the Northants New Care Models Innovator. The postholder will help turn an operationally complex programme into a controlled, deliverable workstream, with clear governance, disciplined follow-through, timely escalation of issues, and strong coordination across practices, stakeholders and internal teams. \n \n Role Accountabilities \n \n Key Responsibilities \n\n • Lead day-to-day programme coordination across the Northants New Care Models Innovator, covering Part B Same Day Access and Part B Complex Care. \n, • Develop and maintain practical delivery plans, milestones, dependencies and implementation trackers that reflect the real state of the programme. \n, • Bring structure to meetings and workstreams by setting agendas, capturing actions, following through on commitments and making sure decisions are translated into delivery. \n, • Act as a central coordination point between practices, programme leads, clinicians, managers and support functions so that issues are surfaced early and resolved quickly. \n, • Support the Programme Director for New Care Models with governance, reporting, implementation planning and stakeholder management. \n, • Regular travel across PML sites and practices in Oxfordshire and Northamptonshire will be required. \n\n Strategic Leadership & Influence \n\n • Leads the development of long‑term service strategies, ensuring alignment with organisational vision, priorities, and wider corporate plans.\n, • Acts as a trusted adviser to directors, executives, and senior stakeholders, providing expert insight, risk intelligence, and high‑level interpretation of complex operational and sector developments.\n, • Anticipates future challenges and opportunities, shaping the strategic direction of services to ensure they remain modern, sustainable, and customer‑centric.\n, • Influences company‑wide policy, planning, and investment decisions through evidence‑based recommendations and authoritative guidance.\n\n Service Delivery Oversight \n\n • Holds end‑to‑end accountability for the performance, quality, and resilience of services within their service area, ensuring they meet agreed standards and regulatory obligations.\n, • Provides leadership and direction during high‑risk or high‑impact incidents, applying advanced problem‑solving, judgement, and decision‑making.\n, • Oversees and optimises operational processes, ensuring they are efficient, well‑governed, measurable, and continuously improved.\n, • Ensures services are financially sustainable, delivering value for money and supporting effective budgeting, forecasting, and resource planning.\n\n Policy, Standards & Governance \n\n • Leads the development, implementation, and ongoing refinement of service policies, standards, governance frameworks, and performance measures.\n, • Ensures consistent organisational compliance with policies and standards, taking ownership of corrective actions and driving continuous adherence.\n, • Provides assurance to senior leaders on service integrity, governance maturity, and organisational readiness.\n\n Innovation & Continuous Improvement \n\n • Leads innovative ways of working, identifying and implementing new approaches, tools, technologies, and methodologies to improve service quality and efficiency.\n, • Leads service transformation programmes, ensuring successful delivery, stakeholder adoption, and long‑term embedding of change.\n, • Foster a culture of learning, excellence, and continuous improvement across teams.\n\n Stakeholder Management & Communication \n\n • Develops influential relationships with directors, executives, senior stakeholders, customers, and cross‑functional teams to support effective decision‑making and collaboration.\n, • Communicates complex operational or technical concepts in a clear, strategic, and meaningful way tailored to senior audiences.\n, • Represents the service area at internal and external boards, committees, and strategic forums, promoting organisational priorities and service excellence.\n\n Leadership of People & Teams \n\n • Provides inspirational leadership to managers, team leads, and specialist professionals, setting high expectations and enabling delivery of quality outcomes.\n, • Leads workforce planning, talent development, and succession planning to build future capability and organisational resilience.\n, • Models and embeds a positive, inclusive, high‑performance culture aligned with organisational values and behaviours.\n, • Oversees change management and supports teams through transformation.\n\n Risk Management & Assurance \n\n • Leads the identification, assessment, and strategic management of complex, high‑level risks across the service area.\n, • Ensures robust risk mitigation, incident response, and escalation frameworks are in place and consistently applied.\n, • Provides assurance on regulatory compliance, service resilience, business continuity, and audit readiness.\n, • Proactively identifies systemic risks and implements preventative measures.\n\n Person Specification \n \n Qualifications \n Essential \n Degree or equivalent professional experience \n Desirable \n Formal project management qualification \n Relevant professional qualification (e.g., ITIL, CIPD, APM, service management or sector‑specific qualification) \n Evidence of ongoing professional development \n \n Experience \n Essential \n Significant experience working in Primary Care / General Practice settings. \n Strong practical programme or project management experience, ideally in live service change, implementation or transformation work. \n Experience working across multiple stakeholders, including practices, operational leaders and support functions \n Strong written and verbal communication skills, with the ability to produce clear reports, updates and action-focused documentation. \n Previous Practice Manager experience, or equivalent operational management experience in Primary Care. \n Significant experience managing senior-level service operations or complex service portfolios \n Demonstrated track record of solving complex, high‑risk problems using expert judgement \n Demonstrated ability to develop and execute service strategies aligned with organisational priorities \n Strong track record of delivering high‑quality services, driving performance improvement, and embedding best practice \n Experience managing senior stakeholders, building strategic relationships, and influencing executive‑level decisions \n Proven experience in leading teams through change, transformation, and continuous improvement \n Deep understanding of governance, compliance, risk management, and assurance frameworks \n Experience managing budgets, resources, and financial planning at a senior level \n Desirable \n Experience of working on service redesign, same day access, complex care or integrated care models \n \n Skills & Knowledge \n Essential \n Comfortable working at pace in ambiguous or fast-moving environments \n Able to build credibility quickly with operational teams and senior stakeholders \n Confident in holding actions, constructive challenge and following issues through to resolution \n Calm, resilient and outcomes-focused, with the ability to keep delivery moving in difficult environments \n Exceptional leadership skills with the ability to motivate, inspire, and develop diverse teams \n Excellent communication and influencing skills, able to distil complex information for senior audiences and drive decision‑making \n Strong analytical, problem‑solving, and judgement capabilities, particularly in high‑pressure or high‑impact scenarios \n Skilled in process optimisation, continuous improvement methodologies, and driving organisational change \n Ability to manage competing priorities and operate effectively in ambiguity \n Desirable \n Strategic thinker with the ability to interpret complex information, forecast future demand, and shape long‑term service direction \n \n Behaviours & Attributes \n Essential \n Strategic thinker able to influence at executive level. \n Acts with integrity, professionalism, and sound judgement. \n Proactive, resilient, and adaptable to change. \n Customer‑focused mindset with a commitment to service excellence. \n Collaborative and inclusive, building trust and engagement across teams. \n