Water quality jobs in ExeterCrear alertas

A leading environmental consultancy is looking for Geo-Environmental Consultants at all levels to engage in projects related to land quality and sustainability across multiple locations in the UK. Ideal candidates will possess a relevant degree, have experience in land quality assessments, and stron

Powered by Water, Driven by Purpose South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK's most stunning landscapes. We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife. Whether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today. Are you looking for a role where you can use your experience to bring about real change within a proactive and environmentally conscious company? We currently have an opportunity available for a Metered Consumption and Leakage Case Manager to join our team working in Exeter . Joining us on a full-time, permanent basis, you will receive a competitive salary of £27,010 per annum plus excellent benefits. About the role: As a Metered Consumption and Leakage Case Manager, you will be working within the Revenue Management function in the Metered Consumption & Leakage Team at South West Water. You will be the voice of our company, responsible for solving customers' unexplained consumption and leakage queries quickly and efficiently. You are trusted and empowered to provide customers with resolution and peace of mind regarding their queries. You will talk to our customers through a variety of communication channels, although initially your role will be focused on outbound telephone contacts. What you'll be doing Delivering consistent high-quality customer service as measured through ODI performance whilst supporting the Pennon Strategy and championing the Pennon Values Creating bespoke letters to respond to written customer contact, within the agreed internal timescale ensuring that the responses provided meet the Company's DG targets Handling customer queries with empathy and clarity, escalating where appropriate to ensure a satisfactory resolution Reviewing of charge lines, dates, backdating of charges and validation of charges Determining eligibility for in policy and outside of policy leak allowances Account update requests from other teams within the business, inclusive of complex requests from the Complaints Team Consistent and correct application of governance activities relating to SWW'S/B/W policies, procedures, or financial management Point of contact for Tata Consultancy Services (TCS) to deal with ad-hoc escalated contacts of a complex nature, transferring process and policy knowledge through WebEx, conference calls and quality Taking ownership to provide end to end customer service throughout the high consumption and customer leakage process Identifying specific customer needs through active listening and interpreting customer behaviours to offer additional services, affordability tariffs Liaising with South West Water field staff, our Partners, and external contractors in the resolution of consumption contacts in accordance with procedures and guidelines Following through on committed actions, ensuring promised timescales are met and customers are kept informed of changes Being responsible for the correct application of relevant governance relating to policy, procedure, or financial management Positively contributing to identifying process improvement opportunities or highlighting corrective activities to ensure maximum team performance is achieved What we're looking for Good general standard of education with a minimum of GCSE Grade C or equivalent in English and Maths Customer service experience Ideally ability to identify and apply Leak Allowance and GSS Strong communication and able to compile a substantive and structured letter/email What's in it for you We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We're one of the largest companies in the South West and are proud to have been awarded Investors in People recognition. In return, we offer an excellent range of benefits including: Generous holiday allowance plus bank holidays A discretionary Bonus Competitive Contributory Pension Access to the Company Sharesave Scheme Various health benefits And more! Closing Date: 22nd February 2026 Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values which are essential to our success are: Be Rock Solid • Build trust and be trusted. Be the one we all look to and can depend on. Be You • We want you to bring your best everyday. Be yourself and make your mark in your individual way. Be the Future • Embrace change. Drive Progress. Own the challenge. TPBN1_UKTJ

Powered by Water, Driven by Purpose South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UKs most stunning landscapes. Were proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, were working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife. Whether youre starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today. We are seeking a personable and proactive individual to join our team as a Cyber Security Awareness Analyst (for a 12 month FTC (£33,572-£41,033 dependent upon experience) . In this role, you will play a key part in promoting a culture of security by driving awareness campaigns, facilitating training sessions, and engaging with staff across the organisation. Cyber security expertise is not required for this position; instead, we are looking for someone who excels at building relationships, communicating effectively, and motivating others to adopt secure behaviours. About the Role In this role, you will design and deliver engaging cyber security awareness programmes and campaigns that reach staff at all levels of the organisation. Youll take the lead in running phishing exercises, organising and facilitating interactive training sessions and presentations, helping colleagues understand and adopt essential security best practices. As a key point of contact for questions about cyber security awareness and training, youll provide clear, friendly, and supportive guidance to employees across the business. You will also work closely with teams throughout the organisation to tailor awareness initiatives to different audiences and business needs. This includes creating and distributing educational materials - such as newsletters, posters, and digital content -to help promote a strong security culture. By gathering feedback, monitoring participation in training, and reporting on engagement levels, youll continually refine and improve the effectiveness of our awareness activities. Key Responsibilities Develop and deliver engaging cyber security awareness programmes and campaigns for staff at all levels. Design and develop phishing exercises to raise awareness. Organise and facilitate interactive training sessions, workshops, and presentations focused on security best practices. Act as a point of contact for employees questions regarding cyber security awareness and training, providing clear and supportive guidance. Collaborate with teams across the organisation to tailor awareness initiatives to different audiences and business needs. Assist in the creation and distribution of educational materials, such as newsletters, posters, and digital content. Gather feedback from staff to continually improve awareness activities and gauge their effectiveness. Monitor participation in training programmes and report on engagement levels. What Were Looking For Full UK driving licence Excellent Communication: Ability to explain concepts clearly and relate to people from diverse backgrounds. Interpersonal Skills: Friendly, approachable, and confident in engaging with staff at all levels. Organisation: Capable of managing multiple projects, events, and deadlines with attention to detail. Adaptability: Willingness to learn new information and adjust approaches based on feedback. Initiative: Proactive in identifying opportunities to raise awareness and improve the security culture. Team Player: Comfortable collaborating with others to achieve shared goals. Qualifications and Experience No prior cyber security experience required; training will be provided. Experience in a people-facing role (e.g., training, customer service, education, HR) is highly desirable. Strong written and verbal communication skills. Familiarity with delivering presentations or facilitating group activities is a plus. Eligible for UK Government Security Clearance (SC) Why Youll Love Working With Us We know that the support and commitment of our people is key to our success. Thats why we offer ongoing development and training to support your long-term career with us. In return, youll receive an excellent range of benefits including: Generous holiday allowance plus bank holidays Discretionary bonus Competitive contributory pension Share-save scheme Health and wellbeing benefits Financial support services Cycle to Work Scheme A range of group discounts and plenty more! TPBN1_UKTJ

South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UKs most stunning landscapes. Were proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, were working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife. Whether youre starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today. Are you an experienced IT support professional ready to take on more complex challenges? As a 2nd Line Support Analyst, youll serve as a key escalation point for advanced technical issues, delivering high-quality support through both remote assistance and on-site visits. In this role, youll diagnose and resolve a wide range of incidents, build and configure hardware and software, and apply ITIL best practices to ensure effective problem management and minimal business disruption. Working closely with 3rd Line teams, youll drive continual service improvement, maintain accurate technical documentation, and play a crucial role in keeping our IT services reliable, efficient, and aligned to business needs. What Youll Be Doing Act as the primary technical escalation point for complex IT incidents, applying advanced troubleshooting across hardware, software, and network environments to resolve issues beyond 1st line capability, in line with ITIL incident management principles. Perform comprehensive diagnostics using specialist tools and methodologies, ensuring thorough root cause analysis and effective resolution in alignment with ITIL problem management practices. Manage and document all service tickets within the IT Service Management (ITSM) platform, maintaining detailed and accurate records of actions, resolutions, and follow-ups to support audit, compliance, and service reporting requirements. Ensure timely resolution of incidents and service requests within agreed SLAs, prioritising tasks based on business impact and urgency, while consistently adhering to ITIL framework standards. Collaborate proactively with 3rd line IT teams and technical specialists, ensuring seamless escalation and resolution of highly complex technical issues, while promoting knowledge transfer and contributing to the organisations knowledge-management objectives. Deliver targeted training and technical guidance to end-users and junior IT staff, enhancing system competency and reinforcing adherence to organisational IT standards and security protocols. Consistently maintain, review, and enhance technical documentation, user guides, and knowledge bases to ensure accuracy, relevance, and accessibility. Keep all materials up to date to support operational excellence, streamline future troubleshooting, and align with ITIL knowledge-management best practice. Proactively analyse support trends, system performance data, and recurring incidents, recommending and implementing continuous service-improvement initiatives to optimise delivery, increase efficiency, and strengthen the organisations ITIL-driven service-excellence culture. Conduct both remote and on-site support activities, including building, configuring, and installing hardware and software to meet operational and business requirements. What Were Looking For Strong analytical and problem-solving skills, with a proven ability to diagnose and resolve complex technical issues under pressure. Exceptional communication and interpersonal skills, enabling effective collaboration with both technical and non-technical teams. High attention to detail and strong organisational abilities, with the capability to manage multiple priorities while delivering accurate, high-quality outcomes within agreed SLAs and in line with ITIL framework standards. Solid understanding of IT Service Management principles and hands-on experience using ITSM ticketing systems. Technical proficiency across a range of modern enterprise technologies, including: Microsoft Exchange Online Citrix Virtual Apps and Desktops Microsoft Endpoint Manager (Intune) Azure Active Directory Advanced anti-malware tools such as Microsoft Defender for Endpoint Enterprise cloud storage and backup technologies (e.g., Azure Storage, cloud-based backup platforms) Strong working knowledge of Windows 11 and Microsoft 365 applications Solid understanding of core networking principles, including diagnosing and resolving connectivity issues across wired, wireless, and VPN environments. At least five years of hands-on experience in 2nd Line IT Support, demonstrating a deep understanding of complex technical challenges and a consistent track record of delivering effective solutions in dynamic, fast-paced environments. What's in in for you At South West Water, we dont all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together. In return for our peoples hard work and commitment, we offer an excellent range of benefits: Generous holiday allowance plus bank holidays Localised incentives and weekly recognition Subsidised on-site Costa Coaching, training and development opportunities Buy or sell annual leave to offer you extra flexibility Buy a bike and safety equipment tax-free, through our Cycle to Work scheme We offer free car parking at the majority of our sites Take up to 26 weeks additional maternity leave Share your parental leave and split your time off to care for your child how you choose Invest in Pennon Group plc through our employee share schemes We support our people by offering a free, confidential Employee Assistance Programme Look after your wellbeing with our Champion Health support platform Enjoy free eye tests and discounts on frames and lenses at Specsavers Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodaphone Advantage and more A discretionary Bonus Competitive Contributory Pension TPBN1_UKTJ

Powered by Water, Driven by Purpose South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK's most stunning landscapes. We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife. Whether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today. We currently have an opportunity for a Drought Resilience Manager , with a salary of £45,000 - £55,000 a year to join our Water Resources team working in either Exeter or Bristol. As Drought Resilience Manager you will develop, implement and oversee drought preparedness and response strategies, covering the South West Water, Bristol Water, Bournemouth Water and Isles of Scilly regions. You will have opportunity to take a lead role on the development of the Water Company Drought Plan, our annual review of the Water Company Drought Plan and lead drought exercises to improve our preparedness for drought. You will take a leading role in coordinating drought response efforts and engage stakeholders to enhance resilience and preparedness in the face of water scarcity. What You'll Be Doing: Lead the development and implementation of the Water Company Drought Plan (WCDP), tailored to the South West region's specific needs, ensuring compliance with regulatory requirements and alignment with industry best practices. Coordinate comprehensive assessments of drought risks and vulnerabilities with the WR Strategy and Modelling teams, oversee data analysis and modelling efforts, and ensure mitigation strategies are developed for identified impacts. Conduct annual drought readiness reviews, update the WCDP based on findings, and organize drought exercises to test preparedness. Oversee the assessment of short- and long-term drought prospects, ensuring timely updates to the WCDP. Engage proactively with regulators and internal stakeholders to strengthen confidence in drought readiness. Provide oversight for drought readiness improvement plans, evaluating strategy effectiveness, analysing outcomes, and recommending enhancements. Manage the activation of drought response plans, ensuring resource deployment, communication, and coordination among teams and external partners. Monitor emerging trends, technologies, and research in drought management to integrate innovative solutions and best practices into strategies. Represent the organization in National Drought groups, oversee reporting, and prepare required content. What We Are Looking For: Demonstrated success in developing and implementing effective drought plans, coordinating multi-stakeholder initiatives, or driving innovative solutions to address water scarcity challenges. Strong background in strategic planning, data analysis, project management, and financial budgeting within water resources planning and management. In-depth understanding of drought-related policies, regulations, and best practices, along with experience navigating regulatory frameworks. Familiarity with environmental and ecosystem impacts of water resource management and an understanding of social and equity considerations. Excellent analytical skills, attention to detail, and the ability to make evidence-based decisions in complex situations. Proven track record in building strong external relationships, fostering collaboration, and maintaining effective communication with regulators and stakeholders. Flexibility to work in dynamic environments, adapt to changing priorities, and participate in emergency response activities, including occasional travel and fieldwork. A dynamic and motivated leader in water resources with a clear vision, proven strategic leadership in water resource planning, and strong influencing skills to engage stakeholders at all levels. What's In It For You? This isn't just a job, this is a career; the opportunities to develop and grow your career with us are endless. Alongside ongoing training and development opportunities we offer some great benefits: 26 days holiday allowance rising to 30 days plus bank holidays Hybrid working arrangements Professional progression routes Generous contributory pension scheme Discretionary bonus Share save scheme Subsidised healthcare benefits Plus, many more! Closing Date: Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values which are essential to our success are: Be Rock Solid • Build trust and be trusted. Be the one we all look to and can depend on. Be You • We want you to bring your best everyday. Be yourself and make your mark in your individual way. Be the Future • Embrace change. Drive Progress. Own the challenge. TPBN1_UKTJ

Powered by Water, Driven by Purpose South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK's most stunning landscapes. We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife. Whether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today. We currently have a fantastic opportunity available for a Work Planning Technician to join our team based in Exeter. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary of £25,274 per annum+ excellent benefits and rewards. About the role As a Work Planning Technician, you will be responsible for delivering effective work planning, scheduling, and contract management. This includes planning and scheduling work for the Meter Reading and Meter Maintenance Field Teams, as well as supporting non-household meter reading contracts. A key part of this role is contributing to a multi-skilled, proactive, and flexible approach within the Work Planning Team. You will also be responsible for maintaining field-based performance metrics and supporting end-to-end customer service, ensuring high-quality customer care in line with business priorities. What you'll be doing Effective use of read scheduling systems to optimize productivity in the Meter Reading Teams by identifying and issuing work based on centrally available information. Use of Excel to run reports for Company performance management, board report and interdepartmental data, ensuring outputs are supplied to the optimum quality and timescale, requiring attention to detail. Admin support of the contractual measures and business systems to ensure productivity within the meter reading teams. Liaise with partners, stakeholders and other business areas to resolve queries and respond within agreed timescales to compliment resolution. Support all Metering Field Teams in delivering high levels of customer and technical service to meet business objectives and drive continued improvement. Work to proactively reduce and prevent Long Unread Meters while contributing to the success of the meter upgrade program. Be responsible for identifying and mitigating areas of risk to performance through continuous management of daily risks and liaison with team managers to allocate resources accordingly across depot areas. Report and update asset data to ensure accuracy of business wide system portals. What we're looking for Strong attention to detail, organisation and prioritising skills Good general standard of education with GCSE Grade C or equivalent in English and Maths. Excellent oral and written communication skills. Proven administrative experience in a busy office environment using Excel. Strong analytical, problem-solving, and decision-making skills. Resilience and ability to stay calm when under pressure. Able to build and maintain cooperative working relationships with others. What's in it for you: At South West Water, we don't all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together. In return for our people's hard work and commitment, we offer an excellent range of benefits: Generous holiday allowance plus bank holidays Buy or sell annual leave to offer you extra flexibility Buy a bike and safety equipment tax-free, through our Cycle to Work scheme We offer free car parking at the majority of our sites Take up to 26 weeks' additional maternity leave Share your parental leave and split your time off to care for your child how you choose Invest in Pennon Group plc through our employee share schemes We support our people by offering a free, confidential Employee Assistance Programme Look after your wellbeing with our Champion Health support platform Enjoy free eye tests and discounts on frames and lenses at Specsavers Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodaphone Advantage and more A discretionary Bonus Competitive Contributory Pension And plenty more! Closing Date: 17th February 2026 Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values which are essential to our success are: Be Rock Solid • Build trust and be trusted. Be the one we all look to and can depend on. Be You • We want you to bring your best everyday. Be yourself and make your mark in your individual way. Be the Future • Embrace change. Drive Progress. Own the challenge. TPBN1_UKTJ

Powered by Water, Driven by Purpose South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UKs most stunning landscapes. Were proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, were working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife. Whether youre starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today. Are you passionate about Cyber Security Governance, Risk Management and Compliance? We are seeking a proactive and knowledgeable Cyber Security GRC Analyst (up to £36,000 doe) to support and strengthen our organisations security posture. In this role, you will help ensure ongoing compliance with key security standards, manage governance frameworks, and contribute to the resilience of our cyber environment. About the Role As a Cyber Security GRC Analyst, you will play a central role in driving our governance, risk, and compliance activities. Reporting to the Cyber Security Compliance Manager, you will support internal reviews, risk assessments, policy development, and ongoing compliance with frameworks such as ISO 27001 and NIS Regulations . Youll collaborate across the business to ensure risks are effectively managed, controls are embedded, and our security standards remain robust and continually improved. Key Responsibilities: Plan, conduct, and document internal ISO 27001 audits across all areas of the Information Security Management System (ISMS), ensuring all controls and processes are regularly reviewed for effectiveness and compliance Evaluate the effectiveness of information security policies, procedures, and controls, and identify areas for improvement or non-compliance. Develop and maintain an annual audit schedule to ensure comprehensive coverage of ISO 27001 requirements and continual improvement of the ISMS. Conduct and document internal audits and assessments aligned to ISO 27001 and NIS Regulations Contribute to the development and maintenance of cyber security policies, standards, and procedures Assist in maintaining the IT Security risk register, including identifying, assessing, and monitoring Work closely with business stakeholders to gather evidence, close audit findings, and track corrective actions Support security assurance activities, including penetration tests, vulnerability scans, and third party reviews Promote strong cyber security awareness and contribute to a positive security culture Ensure third party suppliers meet contractual and regulatory security requirements Maintain compliance with relevant legislation and industry standards Monitor adherence and enforce policies to safeguard organisational data. Ensures that data protection practices meet legal, regulatory, and standards requirements. Why Governance, Risk & Compliance Matters Effective GRC practices are essential for safeguarding sensitive information, maintaining customer trust, and protecting the organisation from regulatory, operational, and reputational risks. Regular internal ISO 27001 audits not only ensure ongoing certification but also drive continual improvement and resilience in our information security practices. What Were Looking For Full UK driving licence Strong understanding of cyber security principles, risks, and regulatory requirements Familiarity with ISO 27001 or NIS or other cyber security standards and frameworks Experience in conducting audits or assessments Thrives in environments where clear governance, process adherence, and continual improvement are valued. Values the opportunity to help teams prepare for external audits or certifications Excellent communication and relationship building skills Excellent attention to detail A collaborative, self-motivated approach with strong organisational abilities Eligible for UK Government Security Clearance (SC) Why You'll Love Working With Us: We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. In return, we offer an excellent range of benefits including: Annual salary of up to £36,000 depending upon experience Generous holiday allowance plus bank holidays A discretionary Bonus Competitive Contributory Pension Share-save Scheme Various health benefits Wellbeing support programmes A range of Group Discounts Cycle to Work Scheme Financial support services And plenty more! TPBN1_UKTJ

Powered by Water, Driven by Purpose South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK's most stunning landscapes. We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife. Whether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today. We are pleased to announce an exciting opportunity for an experienced IT Service Desk Analyst to join our esteemed Service Desk team located in Exeter. This full-time, permanent position offers a competitive salary, starting from £28,000 with excellent benefits. The work schedule is Monday to Friday, 37 hours per week. The ideal candidate will possess a proven track record in providing exceptional IT support, troubleshooting complex issues, and delivering an outstanding customer experience. As an IT Service Desk Analyst, you will play a pivotal role in leading the day-to-day operations of the Service Desk, providing first-line IT support to Pennon Group colleagues and Partners, ensuring the efficient use of their IT equipment and business applications. What you'll be doing An experienced IT Service Desk Analyst must possess a combination of technical expertise, problem-solving abilities, and excellent communication skills to efficiently manage and resolve complex issues. By continually enhancing their skills and collaborating with other IT professionals, they ensure the robust functionality and security of the organisation's IT infrastructure. Utilise ITIL-aligned support management processes and tools to log and categorise incidents, assess their impact, and assign appropriate priority levels according to IT Service Desk Procedure Implement immediate corrective actions to contain or resolve issues directly, leveraging advanced technical skills to resolve 70-80% of incoming phone calls, IT Self-Serve Portal tickets, and walk-ins efficiently Resolve incidents and service requests within defined SLAs, continuously identifying and implementing opportunities for process improvement and optimisation of service delivery Provide comprehensive Identity Management support services, ensuring all PC access requests are processed accurately and in line with agreed Information Security practices and processes, providing regular audit assurances Escalate complex incidents and service requests to appropriate internal IT teams (2nd and 3rd line) for resolution, ensuring thorough documentation and communication throughout the escalation process Proactively identify potential service impacts and escalate to the Service Desk Manager to prevent service disruptions and maintain high levels of customer satisfaction Develop and maintain self-help IT support materials, including knowledge base articles, FAQs, and instructional videos, to empower users and reduce support demand Maintain effective communication with colleagues across various departments, including senior executives and non-technical staff, via phone, email, and the ITOnline self-serve portal Collaborate with IT Service Desk team members on a rota basis to ensure continuous coverage during operational hours, Monday to Friday 8am to 5pm Support the broader IT Service Delivery team in various capacities, including project management, system integration, and vendor management, as needed What we are looking for Experience in an IT Service Desk or similar role Relevant certifications such as CompTIA A+, Network+, Security+, ITIL, or Microsoft Certified Professional (MCP) are highly desirable Strong technical knowledge of Windows operating systems, Microsoft Office Suite, and networking concepts, including TCP/IP, DNS, DHCP, and VPN technologies Experience in managing and maintaining hardware, such as desktops, laptops, printers, and mobile devices Proficiency in remote support techniques and tools for diagnosing and resolving issues for remote users Solid understanding of IAM concepts, processes, and tools, with familiarity with assigning and managing basic Role-Based Access Control "RBAC" roles Excellent communication skills with a friendly approach to problem solving A self-motivated individual who has the ability to work using their own initiative as well as work well in a team Strong organisational and time-management skills, with the ability to handle multiple priorities simultaneously, a strong work ethic, proven multitasking abilities, experience in organising and prioritising tickets, and adaptability to dynamic working environments Comprehensive experience of working with ITSM processes and familiarity of various ITSM tools Excellent documentation skills, ensuring all incidents, requests, and changes are accurately recorded and updated. Creating knowledge base articles and user guides to support both users and team members What's in in for you At South West Water, we don't all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together. In return for our people's hard work and commitment, we offer an excellent range of benefits: Generous holiday allowance plus bank holidays Localised incentives and weekly recognition Subsidised on-site Costa Coaching, training and development opportunities Buy or sell annual leave to offer you extra flexibility Buy a bike and safety equipment tax-free, through our Cycle to Work scheme We offer free car parking at the majority of our sites Take up to 26 weeks' additional maternity leave Share your parental leave and split your time off to care for your child how you choose Invest in Pennon Group plc through our employee share schemes We support our people by offering a free, confidential Employee Assistance Programme Look after your wellbeing with our Champion Health support platform Enjoy free eye tests and discounts on frames and lenses at Specsavers Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodaphone Advantage and more A discretionary Bonus Competitive Contributory Pension Closing Date: 17th February 2026 Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values which are essential to our success are: Be Rock Solid • Build trust and be trusted. Be the one we all look to and can depend on. Be You • We want you to bring your best everyday. Be yourself and make your mark in your individual way. Be the Future • Embrace change. Drive Progress. Own the challenge. TPBN1_UKTJ

In a Nutshell We have a new opportunity for an Adoptions Manager to join our team within Vistry Cornwall South West, at our Exeter office. As our Adoptions Manager, you will be responsible for the maintenance and timely and cost-efficient adoption of completed estate roads, sewers, pumping stations and public open spaces. You will work with the Engineering Manager to develop technical agreements during technical approval. Additionally, to engage and work with Build and Commercial teams towards the end of project development to ensure timely completion of works, sign-off and to reduce the occurrence of errors and barriers to adoption/hand-over. You will maintain the company, group and technical project bonds and sectional agreement trackers and report on outstanding bonds and overrun costs and timescales. We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Salary sacrifice car scheme available to all employees Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice Life assurance at 4 x your annual salary Share save and share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Relevant experience in a similar position with a recognised housing developer or Highway/Drainage Authority Experience/in-depth knowledge of estate road and sewer construction & inspection Understanding of Highway & Water Industry standards Computer literate with a good knowledge of AutoCAD, Excel and Word Accurate with an eye for detail Able to work under pressure and to deadlines An awareness of the impact of work on the business and residents of developments Sound commercial awareness Good negotiation skills Decision making/problem solving/multi-tasking Able to influence and persuade others to their point of view A good communicator/listener Team player able to communicate with internal and external stakeholders / colleagues Willing to work extra to meet deadlines as and when the business needs require it Desirable - A Civil Engineering related qualification i.e. Degree, HND or HNC More about the Adoptions Manager role Work with the Build & Commercial Departments to ensure a timely sign-off/handover for roads and sewers Whenever possible, attend sites during infrastructure works/activities and identify/record issues, monitor quality and provide positive feedback or raise concerns with the build team and/or contractors Ensure CCTV Surveys, As-Built Surveys, etc. are provided by the relevant supply chain and submitted for approval to the adoption authority or approved body. Commission and/or provide responses to Road Safety Audits to achieve sign-off Liaise with the Engineering and Technical Managers to ensure that infrastructure agreements (S278, S38, S104, S185) and Deeds are in place to facilitate the timely sign-off of works. Investigate barriers to adoption of Legacy Sites and explore and pursue solutions with adopting authorities Provide assistance and guidance to the Technical Department with respect to preparation of Adoption Plans, Deed Plans, Agreements and statutory processes inline with instruction form line manager Prepare and issue Highway H&S Files to adopting authorities Work with the Technical Managers to assist Managing external consultants to assist with adoptions as required including their performance and costs Assist with the development of pre-construction costs as instructed by line manager. Cultivate and maintain good, professional and respected working relationships with all external adopting bodies including Highways Authorities, Water Authorities, Councils and Management Companies Liaise with Subcontractors and the Commercial Department with respect to completion of works, variations/new quotations, inspections and rectifying sub-standard works Keep up to date with utility works/installations as may be required to facilitate adoptions/handovers Arrange site inspections of infrastructure at the end of maintenance periods and identify and arrange all works required to achieve adoption Undertake regular Site Inspections of completed, unadopted developments and review Health and Safety implications, arranging any necessary remedial works through the Commercial Department Provide support to the commercial department in the procurement of MEP packages via input into enquiry, scopes, reviewing quotations, attending pre-order meetings, etc. Familiarise yourself with the Contract requirements/Employer Requirements and CountrySide partnerships utility design solutions Ensure any comments/queries on the utilities design are reviewed and coordinated with the infrastructure design for adoptable roads and sewers Support the Commercial department in reviewing payment applications Ensure the necessary certification is provided for all connections to obtain PC / completion including witnessing Ensure applications for all meters are made and installation managed to programme. Manage the individual Project technical utility trackers, monitor on costs and variations, timescales and risk items Develop and implement a robust test and inspection regime for all stages Maintain up to date knowledge of all highways and drainage adoption and design procedures and design codes Finally, let's tell you a bit more about us We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. Join us in making Vistry. #LI-TP1 TPBN1_UKTJ

Powered by Water, Driven by Purpose South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK's most stunning landscapes. We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goal? Net zero by 2030, supported by partnerships with Wildlife Trusts and National Parks. Whether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today. South West Water is preparing for AMP8 and seeking talented professionals to help deliver vital infrastructure and environmental projects across the region. We are committed to delivering what matters most to customers and communities across the South West. Our record level of investment will see further improvement across the main customer priorities. We've already started work on projects that will dramatically reduce the use of storm overflows, helping to improve bathing water quality. We're also finding ways to strengthen water resilience, ensuring a reliable supply of high-quality drinking water in years to come, even with the challenges of population growth and climate change. Find out more about our projects here - Engineering projects | About Us | South West Water As an Engineering Project Manager, you will take ownership of a portfolio of small to medium value projects, ensuring they are delivered safely, efficiently and to the highest standards. You will work across a variety of disciplines and collaborate with internal teams, contractors and partners to ensure successful project outcomes. What you'll be doing: Manage multiple fast-paced construction and engineering projects simultaneously, from design through to delivery. Coordinate multidisciplinary teams and oversee the execution of works on clean and wastewater operational sites. Ensure all projects meet South West Water's quality, safety, environmental and regulatory standards. Provide clear, confident communication to stakeholders at all levels. Attend operational and construction sites, offering hands-on support and ensuring compliance with H&S requirements. Utilise Microsoft tools for project tracking, reporting and documentation. Support mobilisation of temporary works and out-of-hours emergency responses when required. Apply working knowledge of NEC contracts and CDM regulations (desirable). Essential Skills & Experience Proven ability to work effectively under pressure. Quick, lateral thinker with strong problem-solving capability. Resourceful and proactive approach to overcoming challenges. Excellent verbal and written communication skills. Strong time management, capable of overseeing a high volume of rapid-turnaround projects. Hands-on experience in the Construction or Water Industry with working knowledge in one or more of the following areas: Mechanical Electrical Instrumentation Control & Automation Civils Process/Scientific Clean/Wastewater site management Competent use of Microsoft tools (Teams, Excel, Word, Outlook, etc.). Full UK driving licence and physical fitness for attending construction and operational sites. Working knowledge of Health & Safety requirements within the construction industry. Desirable Knowledge & Qualifications NEC contract awareness. Experience mobilising temporary works solutions. CDM awareness. Understanding of WIMES/CESWI standards. Closing Date: 27th February 2026 Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values which are essential to our success are: Be Rock Solid • Build trust and be trusted. Be the one we all look to and can depend on. Be You • We want you to bring your best everyday. Be yourself and make your mark in your individual way. Be the Future • Embrace change. Drive Progress. Own the challenge. TPBN1_UKTJ

Heating Engineer Exeter £38,000 - £42,000 + Progression + Rapid Growing Company + Company Van + 32 days Holiday Are you a Heating Engineer with at experience in domestic work, looking to take the next step in your career? This is a fantastic opportunity to join a rapidly growing organisation that specialises in renewable energy and domestic homes. You'll gain hands-on experience with a variety of works ranging from Gas, oil, LPG and heat pumps. As a Heating Engineer you'll join a company known for delivering excellence in the domestic and renewable energy space, with a strong reputation for quality, innovation and customer care. They offer a collaborative working environment, continuous growth opening up progression routes and the chance to build a long-term career in one of the fastest-growing industries in the UK. As a Heating Engineer, your responsibilities will include: * Servicing, maintaining and repairing domestic heating systems * Working across Gas, Oil, LPG and renewable heating systems * Diagnosing faults on boilers and central heating system * Carrying out planned and reactive maintenance works The successful Heating Engineer should have: * Fully qualified status with current ACS certifications (CCN1, CENWAT, CKR1 & HTR1) * NVQ, City & Guilds, or equivalent heating qualification * Experience within the domestic and renewables sectors Keywords: Heating Engineer, Domestic Heating Engineer, Gas Engineer, Gas Safe Engineer, Boiler Engineer, Boiler Service Engineer, Renewable Heating Engineer, Heat Pump Engineer, Oil Engineer, LPG Engineer, ACS Qualified Engineer, CCN1, CENWAT, CKR1, HTR1, OFTEC Engineer, Unvented Hot Water Systems, Domestic Boilers, Central Heating Systems, Customer-Facing Engineer, Exeter, Exmouth, Tiverton, Torquay, Paignton, Newton Abbot, Plymouth, Sidmouth, Devon, South West. This vacancy is being advertised by Accelerated People Management Ltd. The services of Accelerated People Management Ltd are that of an Employment Agency. Accelerated People Management Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right will not be considered. TPBN1_UKTJ

Powered by Water, Driven by Purpose South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK's most stunning landscapes. We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife. Whether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today. About the Role: We're looking for a highly organised and customer-focused NSA Planner to join our team in Exeter and play a pivotal role in supporting the delivery of safe, reliable and high-quality water services. In this fast-paced position, you'll work closely with field teams, managers and partner organisations to plan work effectively, manage customer contact, and ensure compliance with performance and regulatory requirements. In return, you will receive a salary of between £25,102 and £29,093 based upon experience. This role requires strong communication, excellent planning skills and the ability to juggle competing priorities while maintaining exceptional customer service standards. What You'll Be Doing: Effectively planning field team workloads in line with SLA requirements and understanding task priorities. Releasing jobs to partners through the system on time and ensuring compliance with financial and technical standards. Creating and updating work orders to support network workstreams. Managing requisitions, goods receipts and procurement activities to ensure materials and equipment are ordered efficiently and in line with company policy. Completing RAR maintenance workflows within agreed timescales. Supporting the Asset & Area Manager with diary management, meeting prioritisation and other administrative duties. Attending meetings as required and recording minutes and actions accurately. Meeting all agreed KPIs and statutory reporting requirements related to network operations administration. Making professional customer calls and recognising the CMEX impact of every interaction. Supporting the network team with resolving customer complaints or unwanted calls. Working collaboratively with other departments to ensure work is completed on time and information is shared appropriately. Planning and coordinating visits for Network teams and tracking jobs through to completion. Offering flexibility to work outside core hours during events, peak periods or customer-impacting situations. What We're Looking For: 5 GCSEs (or equivalent) including Maths, English and a Science subject at Grade C or above. Experience working in a busy office environment, ideally in a service delivery setting. Proven track record of delivering excellent internal and external customer service including handling difficult situations. Strong general IT capability including MS Office with the ability to learn new systems quickly. Ability to interpret and assess numerical/statistical information. Good local knowledge to support effective planning. Ability to multitask, prioritise, and manage multiple rotas. Innovative mindset with a willingness to question existing approaches. Self-motivated, able to work independently, and aware of when to escalate issues appropriately. What's In It For You? Generous holiday allowance plus bank holidays A discretionary Bonus Competitive Contributory Pension Share-save Scheme Various health benefits Wellbeing support programmes A range of Group Discounts Cycle to Work Scheme Financial support services And plenty more! Closing Date: 24th February 2026 Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values which are essential to our success are: Be Rock Solid • Build trust and be trusted. Be the one we all look to and can depend on. Be You • We want you to bring your best everyday. Be yourself and make your mark in your individual way. Be the Future • Embrace change. Drive Progress. Own the challenge. TPBN1_UKTJ

Powered by Water, Driven by Purpose South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK's most stunning landscapes. We're proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we're working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife. Whether you're starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today. Have you got what it takes to contribute to the maintenance of our service, as part of one of the largest businesses in the South West? We currently have a Mechanical Engineers position available for a motivated individual to join our team in Exeter. Joining us on a full-time basis, you will receive a competitive salary of £34,368 - £40,729 per annum plus excellent benefits. You will also receive overtime paid at x1.5 of your hourly rate and standby/callout payments. You will also receive 23 days of annual leave, increasing by an additional day for each year of service provided up to a maximum of 27 days. You will also receive an extra 13 days off as part of the Rota day system. About the role: As a Mechanical Engineer working at South West Water, you would be expected to carry out a wide range of planned and reactive maintenance on our assets. You will be working as part of a highly skilled and experienced mobile team within the Exeter area and you will be provided with a van and tools to ensure you are able to provide a valuable service to South West Water. What you'll be doing: • Carry out planned and reactive maintenance on South West Waters equipment. • Respond to breakdowns as per business requirements and use your experience to repair/replace the defective equipment. This would include equipment such as but not limited to Motors, Gearboxes, Screens, Pumps, Chemical Dosing Systems, Valves and Hydraulic/Pneumatic systems., • Work closely with operations to ensure that equipment is running efficiently. Identify any potential issues with equipment using and proactively plan in maintenance before asset failure occurs., • Attend jobs as directed by your line manager to fault find, investigate and repair/replace., • Through on the job learning you will become a valuable member of the M&E team and have the opportunity to help us provide a continuous resilient service by being a part of the Standby and Call out Rota., • Manufacture parts and equipment to reduce the downtime of assets., • Ensure that all work by yourself and the team that you are working with is carried out safely and to industry best practise. South West Water. What we are looking for: Essentials, • 5 GCSE's (or equivalent) including Maths, English, and Science at grade C or above., • Time served apprenticeship supported by relevant formal qualifications e.g. City and Guilds, Diploma, BTEC, ONC/HNC/HND, • Full UK Driving License Desirables • Water Industry knowledge, • CompEx 11 Qualification, • Knowledge of working with Risk Assessments and Method Statements (RAMS), • Have the ability to fault find utilising a structured and analytical approach through to the repair of complex and specialist items of mechanical equipment What's in it for you: At South West Water, we don't all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together. In return for our people's hard work and commitment, we offer an excellent range of benefits:, • Generous holiday allowance plus bank holidays, • Buy or sell annual leave to offer you extra flexibility, • Scope to earn additional days holiday through rota days, • A company van to travel to work and use at work, • Buy a bike and safety equipment tax-free, through our Cycle to Work scheme, • We offer free car parking at the majority of our sites, • Take up to 26 weeks' additional maternity leave, • Share your parental leave and split your time off to care for your child how you choose, • Invest in Pennon Group plc through our employee share schemes, • We support our people by offering a free, confidential Employee Assistance Programme, • Look after your wellbeing with our Champion Health support platform, • Enjoy free eye tests and discounts on frames and lenses at Specsavers, • Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox, • A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodaphone Advantage and more, • A discretionary Bonus, • Competitive Contributory Pension, • And plenty more! Closing Date: 19th February Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values which are essential to our success are: Be Rock Solid • Build trust and be trusted. Be the one we all look to and can depend on. Be You • We want you to bring your best everyday. Be yourself and make your mark in your individual way. Be the Future • Embrace change. Drive Progress. Own the challenge. TPBN1_UKTJ

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