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This is a family business where changing peoples lives through the products that they design, manufacture and install is a daily occurrence. With 40 years experience under their belt, they are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. Customer Experience Manager Role Overview This is initially a 6-month contract role Up to £17.94 per hour (equivalent of a £35,000 pro-rata annual salary) 37.5 hours per week, Monday - Friday Commutable From: Derby, Nottingham, Leicester, Chesterfield, Sheffield Customer Experience Manager Candidate Requirements The Customer Experience Manager will have demonstrable interpersonal skills and confidence to deal with difficult but vulnerable customers in a mature and helpful way, ensuring you can confidently guide and advise customers. Excellent interpersonal and communication skills (written, spoken and presentational). Confident and effective presentation skills. Excellent range of IT skills. Demonstrate confidence and the ability to manage own workload. Be IT literate and competent in using the MS Office Suite. Demonstrate a high level of emotional intelligence. Possess excellent communication skills. Customer Experience Manager Key Responsibilities (but not limited to) The Customer Experience Manager will be the first point of contact for all customer complaint escalations. Work closely with the Online Marketing and Product Assessment teams to increase the response rate on Trustpilot and Google reviews. Monitor and develop the external process of the customer journey map and define a process owner who will report back on CRIs and subsequent training requirements at each touchpoint, including but not limited to Inbound enquiries, Assessments, Order input, Hub dealerships and customer. Work closely with the Quality Manager to identify where the issues are in the process and set the required standards and improvements. Record, monitor, measure and report on all Customer Related Issues (CRIs). Offer training, support, coaching and mentoring where required. Carry out customer feedback calls for installations. Work closer with Operations and the Business Development team to provide them with their end customer feedback. Define a better method of measuring customer satisfaction at each step of the customer journey. Take the lead on training for all staff, working with the Business Development Team and their Charity partners. Please Note: Candidates must have the right to live and work in the UK. Our aim is to help you secure the best possible future for yourself & this is a totally FREE service to all our Candidates. If you believe that your skills and experience match what we are looking for please call me or APPLY and I will be in touch. Should you want to learn more about any of our SALES vacancies, or should you just want to discuss your particular needs, then please do not hesitate to contact me by phone or email, to have an informal, confidential chat. Probe Technical Recruitment, providing Sales Engineering Recruitment Support since 1994 TPBN1_UKTJ

GEP is a diverse, creative team of people passionate about procurement.We invest ourselves entirely in our client’s success, creating strong collaborative relationships that deliver extraordinary value year after year.Our clients include market global leaders with far-flung international operation

CENSUS is an internationally acclaimed cybersecurity services provider.We support the needs of multiple industries, providing IT and OT security services to public and private organizations around the world, ranging from financial institutions and critical infrastructure to automotive and secure com

We are currently working with one of the leading Owner / Operators globally who are currently looking for talent within the London market but ideally looking for those that are open to relocating overseas.Our client can consider moving talent found in the London market within several overseas office

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, and a rock‑solid infrastructure, Wolverine Worldwide is dedicated to advancing the following brands that comprise the

A leading luxury travel agency in the Northamptonshire area is seeking an experienced Luxury Travel Manager to assist clients with tailor-made travel packages worldwide.

As Marketing Automation Manager, you’ll lead the development and delivery of automated journeys that enhance personalisation and strengthen supporter and service‑user engagement using Salesforce Marketing Cloud (SFMC).Working closely with your Marketing Automation team, IT, and colleagues across

In this fully remote role, you will join a dedicated team, working on meaningful projects aimed at protecting animals and pets worldwide.

Senior Backend Developer - Node.Inspired by Bitcoin's vision of financial freedom, we are committed to empowering individuals to transact and connect seamlessly across the globe.From the early days of the Bitcoin revolution, our mission has been to champion freedom through innovative, reliable, and

Senior Talent Acquisition Business Partner at Mediabrands - Central Services and Crafts - ERG Co-Lead - Neurodiversity and Disability Network.We are Mediahub, the industry’s best kept secret.This year we got our first Campaign School Report, coming in at number one for building the most ethnically

Worldwide is an equal opportunity employer that is committed to enabling professionals from all backgrounds and experiences to succeed and, to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We are Worldwide Cli

Job description : Our client, a.Java) to join their growing team.UK Government and Defence sectors, enabling clients to build.This is a senior-level opportunity for a hands‑on engineer who enjoys.Lead the design, development, and testing.Java with modern front-end frameworks (e.APIs, data pipeline

A leading animal welfare charity is seeking a Marketing Automation Manager to drive automated marketing journeys and enhance supporter engagement.Ideal candidates will have extensive experience with Salesforce Marketing Cloud and a solid track record in multi-channel campaigns.This full-time role, b

OAG is a leading data platform for the global travel industry offering an industry - firstsingle sourcefor supply, demand, and pricing data.We empower the global travel industry with high-quality, relevant datasets covering the whole journey from planning to customer experience.Headquartered in the

Join to apply for the Media Planning Manager role at Mediahub Worldwide.

Senior Backend Developer – Node.This role offers an exciting opportunity to work on the development and maintenance of high-performance backend systems powering a global trading platform.You will be responsible for building scalable, secure, and real-time services, supporting innovative features a

Recruitment Team Leader (ROV / Subsea) UK – Hybrid/Remote.Recruitment Team Leader with proven experience placing personnel in the ROV industry to join our Marine division.This is an exciting opportunity to lead from the front, combining your technical understanding of contract ROV recruitment oper

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, as well as a rock-solid infrastructure, Wolverine Worldwide is dedicated to advancing the following brands that compris

A creative communications agency in London is seeking a Creative Technologist to harness Generative AI for innovative production solutions.You'll be responsible for building and optimizing creative workflows, supporting major clients.The ideal candidate has a background in technology, production, an

With an established global footprint that spans approximately 200 countries and territories, as well as a rock-solid infrastructure, Wolverine Worldwide is dedicated to advancing the following brands that comprise the ever-expanding portfolio: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Me

A mission-led consultancy in the UK is seeking a Principal Software Engineer (Java) to lead the development of secure, scalable systems.This role emphasizes leading by example and mentoring teams in an agile environment, offering opportunities for progression and a flexible working arrangement.Candi

A global footwear and apparel company is seeking a Director of D&TE to lead project portfolio management, ensuring quality delivery of digital initiatives.The ideal candidate will have over 10 years of project management experience, strong leadership capabilities, and the ability to navigate complex

Join to apply for the HR Business Partner role at Dogs Trust Worldwide.

To view our other roles, check out our careers page at Discover a world of difference at Worldwide! For more information on Worldwide, visit www. What The Data Management Department Does At Worldwide. Worldwide is an equal opportunity employer that is committed to enabling professionals from all bac

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, as well as a rock-solid infrastructure, Wolverine Worldwide is dedicated to advancing the following brands that compris

Join to apply for the ESG Data Analyst role at Worldwide Flight Services (WFS). Company: Worldwide Flight Services (WFS). Referrals increase your chances of interviewing at Worldwide Flight Services (WFS) by 2x.

Referrals increase your chances of interviewing at Batt Cables Worldwide by 2x.

To view our other roles, check out our careers page at Discover a world of difference at Worldwide! For more information on Worldwide, visit www. We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the

Head of Estates, Facilities and Safety.Are you ready to lead and shape the future of Dogs Trust’s estates and facilities? We’re looking for a Head of Estates, Facilities and Safety to oversee our commercial property portfolio, including our London office.You’ll manage a dedicated team, tackle

We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs – in the best possible way. What Medical Writing Does At Worldwide Clinical Trials. Medical Writing at Worldwide

A leading charity organization in England is seeking an experienced HR Business Partner to manage people matters and build strong relationships across departments.This hybrid role requires significant HR experience, particularly in resolving employee relations issues.The ideal candidate will have a

What Medical Writing Does At Worldwide Clinical Trials. Medical Writing at Worldwide is a dynamic global group with comprehensive peer, leadership and administrative support. Work with other departments in Worldwide preparing and leading the development of Pre‑IND documents, synopsis, briefing boo

We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs – in the best possible way. Why Worldwide**We believe everyone plays an important role in making a world of diffe

Mobile Engineer - React Native (Fully Remote, Worldwide). You will contribute to the development of mobile applications that serve a worldwide audience, ensuring seamless scalability, performance, and user experience.

To view our other roles, check out our careers page at Discover a world of difference at Worldwide! For more information on Worldwide, visit www. We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the

A mission-led consultancy in the UK is seeking an experienced Principal Software Engineer (Java) to join their growing team.This senior-level opportunity involves leading the design and development of scalable systems, collaborating with stakeholders, and driving best practices in engineering.The id

ARC is recruiting for a permanent Electrician to join a well‑established electrical contractor based in Milton Keynes.The successful candidate will be carrying out EICR testing, remedial works, and general electrical maintenance across commercial properties in the local area.For more information r

Join us!What Medical Writing does at Worldwide Clinical TrialsMedical Writing at Worldwide is a dynamic global group with comprehensive peer, leadership and administrative support. Work with other departments in Worldwide preparing and leading the development of Pre-IND documents, synopsis, brie

This range is provided by Explore Worldwide | B Corp™. Explore Worldwide | B Corp™ provided pay range.

A leading hotel chain in Greater London is seeking a Reception Manager to oversee the Front Office operations, ensuring high standards and guest satisfaction.The ideal candidate will have supervisory experience, strong leadership skills, and a commitment to excellent customer service.This position o

Bitfinex is a leading digital asset trading platform committed to empowering individuals worldwide to transact, trade, and hold digital assets with confidence.

To view our other roles, check out our careers page at Discover a world of difference at Worldwide! For more information on Worldwide, visit www. Worldwide is an equal‑opportunity employer that is committed to enabling professionals from all backgrounds and experiences to succeed and, to that end,

Are you someone who enjoys solving complex technical challenges and ensuring people have reliable tools to do their best work?.We are looking for an Infrastructure Engineer who can help maintain a stable, secure and forward‑thinking technology environment that supports everything Dogs Trust does f

To view our other roles, check out our careers page at Discover a world of difference at Worldwide! For more information on Worldwide, visit www. We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the

Java) to join their growing team.UK Government and Defence sectors, enabling clients to build.This is a senior‑level opportunity for a hands‑on engineer who enjoys leading by example, thrives in agile environments, and is passionate about shaping engineering best practice while still contributin

We are Worldwide Clinical Trials, a global team of over 3,500+ experts who are changing the way the world experiences CROs – in the best possible way. What Global Programming Does At Worldwide. The Worldwide team is an experienced and diverse group of Programmers who collaborate together as one, b

HR People Operations Specialist (Fully Remote, Worldwide).

To view our other roles, check out our careers page at Discover a world of difference at Worldwide !For more information on Worldwide, visit www. We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the