Cleaning Operations Manager
hace 3 días
£32000–£35000 anual
Jornada completa
London
Reltova Ltd is a newly established company operating as GGT Cleaning franchise in the Wolverhampton area. We are looking for a practical, organised manager to oversee cleaning operations, coordinate cleaners, maintain service standards, and support business growth. The manager will work closely with the company’s management, cleaners, customers, and GGT franchise team to deliver reliable cleaning services and ensure staff receive ongoing training. Key responsibilities • Manage day-to-day cleaning operations, including scheduling, staff allocation, and cover for absences., • Coordinate cleaners across customer sites, ensuring work is completed on time and to the agreed standard., • Conduct site visits to assess cleaning requirements and support the preparation of accurate quotations., • Coordinate with marketing and sales to arrange enquiries, site visits, and the handover of new customers into service delivery., • Organise cleaner inductions, practical training, refresher sessions, and ongoing performance support., • Liaise with GGT to arrange franchise training, communicate operational requirements, and implement agreed service standards., • Carry out quality checks, gather customer feedback, and resolve service issues promptly., • Monitor cleaning supplies, equipment, and staffing needs., • Maintain schedules, training records, site instructions, and quality inspection records., • Ensure cleaners follow relevant health and safety procedures, safe working methods, and customer site requirements., • Report to company management on service performance, staffing, customer concerns, and operational improvements. Skills and experience • Experience supervising or managing cleaning services or a similar service operation., • Strong planning, coordination, and communication skills., • Ability to train, motivate, and support cleaning teams., • Confidence dealing with customers, assessing site requirements, and supporting quotations., • A practical approach to resolving problems and maintaining consistent standards., • Ability to work independently and help establish processes in a new business., • Willingness to travel between customer sites across the Wolverhampton area., • Experience working within a franchise would be an advantage. What success looks like Reliable staffing, consistent cleaning quality, satisfied customers, well-trained cleaners, timely quotations, and effective coordination with the GGT franchise team.