Customer Service Agent
3 days ago
Kirkcaldy
Customer Service Agent (location Kirkcaldy) Join a global, market-leading commercial flooring manufacturer with over 150 years of industry experience. Known for high-quality, sustainable products and trusted on iconic projects worldwide, this organisation places customers at the heart of everything it does. An exciting opportunity has arisen for a motivated and customer-focused individual to join the Customer Service team based in Kirkcaldy playing a key role in delivering a professional and efficient order-to-delivery service. What we need from you: • Minimum 3 years customer service experience (ideally from a contact centre/office environment), • Order entry experience, • Excellent customer service delivery, • Demonstrable compliance with internal process, • Computer literacy including full MS Office suite, • Experience using SAP software, • Experience in manufacturing, • Knowledge of debit/credit note process What the role involves: • Delivery of service excellence through a communicative customer focused approach applied to the customer order process (both written and verbal), • Process customer orders in a professional, timely and efficient manner, • Finalise customer quotations, • Communicate effectively with customers, undertaking necessary follow up calls during the order process, • Provide accurate advice to customers and internal stakeholders in regard to product specification, pricing and delivery timelines, • Maximise opportunities to switch sell, upsell and cross sell company products, • Manage debit/credit note process to meet customer and company requirements, • Manage customer complaints and returns effectively and efficiently, • Work with Logistics to resolve delivery issues Hours: Monday to Thursday 8.30am - 5pm, Friday 8.30am – 4pm Benefits: • Pension – up to 7% matched employer contribution, • 26 days holiday + Bank Holidays, • Staff discount, • Onsite Occupational Health support, • Employee Assistance Programme through Workplace Solutions, • Medicash, • Free parking at all sites, • Birthday vouchers, • Long service awards, • Cycle to Work Scheme, • Access to onsite Kitchen To apply for this position please send your CV to Calum Anderson, HR Business Partner []