•Front Desk Receptionist at Laser Vision Correction (LVC) Center on Park Avenue in Manhattan!
•You MUST either have already had LVC or want it FOR FREE, as we are the ONLY LVC in NY which REQUIRES this, so we can say to prospective clients "We believe so strongly in LVC that we have ALL had it ourselves, and can speak about it from PERSONAL EXPERIENCE--unlike at our competing LVCs in NYC"
•You MUST be a graduate of a 2-year Associate's Degree.
•You MUST have at least 1 year of FULL TIME or 2 years of Part-time experience working at the FRONT DESK of a DOCTOR's OFFICE, and be FAMILIAR with Heath Insurance and know how to "clear" it (eg, confirm remaining deductible)
•You MUST have SOME SALES EXPERIENCE, as LVC is NOT covered by medical or vision insurance, because it's considered cosmetic, so you will need to help convince each potential customer to get LVC LIKE YOU HAVE YOURSELF :)
•Duties will include (in chronological order from the patient experience POV):
•Checking emails 3x/day & contacting inquiries by phone, email and text
•Reassuring the patient by answering 1-2 questions, then getting them to schedule
•Gathering demographic data, making a contact record, scheduling the free consult
•Hyping the patient on the confirmation call so they show up for their consult
•Greeting them, building on rapport established above to reassure them & hype them
•After the eye MD examines them, explaining packages & pricing
•Getting them to deposit, or making them commit to a good "next step" if they don't
•Performing logistics on their preop test visit (payment, consent, e-Rx, answering ?s)
•Hard-confirming surgery, making sure the customers don't "back out" of LVC
•Getting patients ready from a Front Desk POV on the day of surgery (DOS)
•Checking patients out on DOS
•Checking patients in and out when postop, having them refer in exchange for free products
•Encouraging happy postop patients to post on social media, leave 5* reviews
•Flagging problem patients to the MDs so there are no "surprises" (eg: missed visits)
•Training and supervising the premed interns so they can assist you at the Front Desk
•Ordering secretarial supplies regularly so they don't run out
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Expected hours: 40 – 50 per week
Benefits:
401(k)
Employee discount
Green card sponsorship
Health insurance
Uniform allowance
Vision insurance
Healthcare setting:
Medical office
Outpatient
Private practice
Medical specialties:
Dermatology
Medical-Surgical
Ophthalmology
Plastic Surgery
Surgery
Schedule:
8 hour shift
Monday to Friday
No weekends
Application Question(s):
•Please see the job listing; you MUST either have had Laser vision correction (LVC) or WANT LVC AS A JOB BENEFIT because we require each employee to be able to recommend LVC from a PERSONAL POV and be able to explain it from the patient's POV
•This is a reasonable ask as it begs the question, “If LVC is so safe, why haven’t you done it yourself?” Much like a dental office, it would be unusual for the staff to have unhealthy teeth when they are working in a practice that has an experienced and expert dentist.
•Lastly, it makes sense to not only have LVC done for free as it is normally a $5000-$7000 procedure on average. It is also very helpful for patients to have you as a resource when they want to know what to expect. Experiencing it for yourself makes it easier to convey and reassure patients their outcome and experience will be on par with your own
Education:
Associate (Required)
Experience:
Medical receptionist: 1 year (Required)
Work Location: In person
- Experience
- Required
- Languages
- English – Advanced
- Employment
- Full-time
- Salary
- $25 – $30 hourly
- Benefits
102 East 25th Street, Manhattan, 10010, New York
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