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Job Description Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility’s diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal & work life alignment. For more information, visit Location Address: CCRM 3350 Highway 138, Wall Township, NJ Department: Work Schedule: Weekdays Monday-Friday (6:30AM -2:30 PM) We Offer Our Team Members: Generous Paid time-off (PTO) and paid holidays • Medical, Dental, and Vision Insurance, • Health benefits eligible the first day of the month following your start date., • 401(k) Plan with Company Match (first of the month following 2 months of service), • Basic & Supplement Life Insurance, • Employee Assistance Program (EAP), • Short-Term Disability, • Flexible spending including Dependent Care and Commuter benefits., • Health Savings Account, • CCRM Paid Family Medical Leave (eligible after 1 year), • Supplemental Options (Critical Illness, Hospital Indemnity, Accident), • Professional Development, Job Training, and Cross Training Opportunities, • Bonus Potential, • Potential for Over-time Pay (Time and a half), • Holiday Differential Pay (Time and a half) What You Will Do: The Patient Access Coordinator is responsible for greeting and registering patients, answering phones, collecting patient information, insurance details, completing medical record requests, and provides front office administrative support for the office. The Patient Access Representative is the first person to greet patients and will answer questions or provide general information. This position reports to the Patient Access Manager. • Greet and welcome patients upon their arrival, creating a positive and welcoming atmosphere., • Scan insurance cards, picture identification, and prior medical records., • Process co-pays, procedure pre-payments, and past due balances prior the scheduled service being rendered., • Schedule or reschedule patient appointments, identify no shows, and promptly communicate schedule changes., • Monitor the correspondence dashboard in Athena (Return mail)., • Complete eligibility work queues; identify incorrect insurance on file or clearing progyny inaccurate eligibility status., • Protect confidential information and patient medical records., • Answer phone calls, take messages, and forward based on urgency., • Contact patients missing “New Patient” paperwork, two days prior to their appointment., • Mail patient information and education materials., • Monitor faxes and distribute to appropriate staff/departments., • Maintain lobby appearance, open the Care Center, and turn on equipment prior to opening., • Ensure the building is locked and secured at close of business., • High School Diploma or GED required., • 1+ year administrative experience required., • Previous experience in reproductive medicine or Women’s health is preferred., • Prior experience with Athena preferred. CCRM’s Compensation: The salary range represents the national average compensation for this position. The base salary offered will vary based on location, experience, skills, and knowledge. The pay range does not reflect the total compensation package. Our rewards may include an annual bonus, flexible work arrangements, and many other region-specific benefits. Pre-Employment Requirements: All offers of employment are conditional upon the successful completion of CCRM Fertility’s onboarding process, including verification of eligibility and authorization to work in the United States. This employer participates in the E-Verify Program in order to verify the identity and work authorization of all newly hired employees. Equal Employment/Anti-Discrimination: We are an equal-opportunity employer. In all aspects of employment, including the decision to hire, promote, discipline, or discharge, the choice will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.