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Job Description Want to Make a Difference Through a Career in Healthcare? Welcome to Serenity. If you’ve ever thought about a career in healthcare but didn’t know where to start — this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like. No Healthcare Experience? No Worries! We’re not looking for résumés stacked with medical jargon — we’re looking for energy, drive, and people who get people. If you can stay focused, work efficiently, and connect authentically with those we serve, you’re our kind of person. We’ll teach you the healthcare side — just bring your hustle, heart, and commitment to doing meaningful work. The Role: Front Desk Receptionist | Fort Worth, TX As the Front Desk Receptionist, you’re the first smile patients see when they walk in. You’ll help keep things running smoothly, from checking people in to answering calls and making patients feel welcome, heard, and supported. What You’ll Do: • Greet patients (and their support crew) with warmth and professionalism, • Update and verify patient info at every visit, • Help with forms and answer patient questions, • Answer phones and emails — with clarity, kindness, and efficiency, • Make appointment reminder calls, • Get to know our patients — names, stories, and what makes them feel seen, • Keep the front space clean, calm, and inviting, • Use scheduling software and medical office tech like a pro, • Pitch in wherever needed — we’re a team, always Who We Are: Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare. Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire. Requirements What You Need: · Calm energy, attention to detail, and team spirit · Can juggle multiple tasks without breaking a sweat · Fluent in digital — from email to scheduling systems and databases · You get that privacy matters — or you're down to learning the rules · 1+ year of helping people in fast-paced, service-focused roles · High School Diploma or GED Benefits Why You’ll Love It: · A consistent schedule: 3 days/week (13-hour shifts) · Fulfillment – make a real difference for others as you help our patients ‘take back their lives’ · Room to grow — real career paths and skill-building support · Time to live your life — 10 PTO days (15 after first year) + 10 paid holidays · Excellent health, dental, & vision — we cover 90% · 401k · Earn rewards for referring great people to our team

Job Description INNOVATIVE MEDICAL PRACTICE LOOKING FOR THE NEXT TEAM PLAYER! What we are looking for: We are seeking a seasoned, highly motivated Receptionist to join our team full-time. In this role, you will perform administrative and clinical assignments that keep our patients happy and the medical practice running smoothly. Dollars, Cents and Benefits: The minimum hours for this position are 35, with a maximum of 40 Monday through Friday and will be compensated at $18-$22/ hour depending on experience, benefits will be discussed after 90 days. We would like a team player who can contribute positively to the growth by delivering operational excellence. If this is you, continue reading! RESPONSIBILITIES: The office is very busy Monday through Friday. The ability to multi-task, stay organized and represent the practice in a professional manner is critical to the success of this role. Responsibilities include: • Welcome patients and visitors with a ‘PATIENTS FIRST’ attitude whether in person or by telephone; answering or referring inquiries, • Answer patient inquiries and large call volume. Must have the ability to navigate phone conversations promptly and with a professional level of customer service, • Maintain reception and back office areas ensuring spaces are clean and organized at all times, • Ensure exams rooms are prepped according to policy standards, • Keep patient appointments on schedule; reviewing service delivery compared to schedule, reminding service provider of service delays, • Maintain patient accounts by obtaining, recording and updating personal and financial information, • Protect and abide by patient confidentiality policies and regulations, • Ensure availability of treatment information by filing and retrieving of medical records, • Obtains revenue data by recording and updating financials, recording and collecting patient billing, controlling credit extended to patients, filing, collecting and expediting 3rd-party claims, • Maintain business office inventory and equipment by checking stock to determine inventory levels, anticipating supply needs, placing and expediting orders, billing reconciliation; scheduling equipment and service repairs, • Establish effective rapport with other employees, customers, clients, patients, families, suppliers and physicians, • Contributes to team effort by accomplishing related results as needed Skills and Qualifications: · High School/ GED required minimum (Associates Degree is a plus) · Must have experience in healthcare · Must have an operational mindset: highly organized with the ability to prioritize tasks based on importance throughout the day · Knowledge of EMR and working with tablets (iOS/Apple) · Have the ability to work with minimal oversight · Excellent communication and problem solving skills · Technical aptitude and quick learner – must be able to quickly learn systems, tools and operational processes · Ability to work with minimal supervision and thrive in a fast pace environment · Must have a reliable transportation