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Job Description About the Role The Direct Support Professional (DSP) provides person centered support based on the individual’s needs, preferences and choices. DSPs perform a wide variety of tasks and activities based on the valued outcomes of each person they work with and reflect the specific skills and abilities of each individual. DSPs encourage, guide and offer training to develop daily living skills, ensuring personal needs are met, promoting active engagement in community life and ensuring health and safety. DSPs create a positive and enriching program environment for all people supported. Direct Support Professionals are a vital member of each person’s support team. DSPs are expected to align their performance with the Code of Ethics and OPWDD DSP Competencies. What You’ll Do • Supports the person’s developmental needs, desires, preferences, and choices., • Provides support with the person’s goals as outlined by their Staff Action and Life Plan., • Escort people supported the community for both recreational purposes and with healthcare professionals as needed., • Operate agency vehicle to support programmatic needs, • Assist with meal planning and preparation, • Provide the necessary level of supervision and support for a person’s needs (behavioral, medical developmental, emotional etc.), • Safely administer medication under the license of the RN as described in Approved Medication Administration Personnel (AMAP) training (if applicable), • Be knowledgeable of all OPWDD, NYSJC, and organizational policies and adhere to them accordingly, • Ensures that the program environment is clean, safe and offers a positive-home like environment, • Complete all mandated OPWDD and Rising Ground Trainings, • Act as a mandated reporter in accordance with OPWDD, NYSJC, and Organizational Policies, • Notify program RN or appropriate administrator when a concern arises that may impact on the health or safety of the people supported., • Contemporaneously complete all documentation including, but not limited to monthly progress notes, daily billing, medical follow-up, clinical data or other communications as assigned, • Other Duties assigned based on programmatic need Your Qualifications • High School Diploma/GED Required, • Must be able to work independently and self-directed., • Must be able to use technology (for completion of billing data and other assigned tasks), • Strong written and verbal communication skills., • Positive attitude toward the challenges faced by the people that we support., • Must be flexible with meeting the needs of the people they support., • Availability to meet the schedule of the position as assigned, with occasional flexibility, • Prior experience with OPWDD or people with disabilities is a plus Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Supervisory Responsibility No Work Environment: Field Position Type/Expected Hours of Work: This is a full-time position. Availability to meet the schedule of the position as assigned, with occasional flexibility Additional Requirements: • Authorized to work in the U.S., • Ability to work in-person in New York City (NY) for at least 3 days or more per week., • Ability to travel to other Rising Ground sites (if required) Equal Employment Opportunity Statement It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

Job Description We are seeking a highly skilled Level 3 IT Support Engineer to serve as a senior escalation point for complex technical issues across a multi-site environment. This role requires deep expertise in infrastructure, networking, security, and systems administration, with the ability to lead incident resolution, mentor junior technicians, and support business-critical healthcare operations. Experience supporting Dental and/or Medical practices is strongly preferred, including familiarity with EHR/PMS systems, clinical workflows, and healthcare compliance requirements. Key Responsibilities Advanced Technical Support & Escalation Act as the highest-level escalation point for complex desktop, server, network, and application issues Troubleshoot and resolve advanced issues involving Active Directory, Azure AD, Group Policy, DNS, DHCP, and identity systems Lead root cause analysis (RCA) and implement permanent corrective actions Handle high-impact incidents with urgency and professionalism Infrastructure & Systems Engineering Design, deploy, and maintain Windows Server environments (on-prem and cloud) Support virtualization platforms (VMware, Hyper-V, Azure) Manage Microsoft 365 (Exchange Online, SharePoint, OneDrive, Intune, Defender) Support backup, disaster recovery, and business continuity solutions Networking & Security Diagnose and resolve advanced network issues (firewalls, VPNs, VLANs, routing) Experience with firewall platforms such as Meraki, SonicWall, Fortinet, or Palo Alto Implement and support security controls including MFA, EDR/XDR, DNS filtering, and email security Assist with security incidents, investigations, and remediation efforts Healthcare Technology Support (Preferred) Support Dental and/or Medical IT systems such as: Dental: Dentrix, Dentrix Ascend, Eaglesoft, Open Dental, Dexis, imaging systems Medical: EHR/EMR platforms, practice management systems, clinical applications Understand clinical workflows and minimize disruption in patient-care environments Ensure systems align with HIPAA and healthcare compliance requirements Leadership & Mentorship Mentor Level 1 and Level 2 technicians Assist in creating documentation, SOPs, and knowledge base articles Participate in technology planning, standardization, and lifecycle management Collaborate with vendors and third-party partners Required Qualifications 5+ years of progressive IT support experience, including Level 3 or senior engineering responsibilities Strong expertise in Windows Server, Active Directory, Microsoft 365, and networking Proven ability to troubleshoot complex, multi-system issues independently Excellent communication skills and customer-facing professionalism Experience working in structured ticketing systems and following SLAs Preferred Qualifications Dental and/or Medical IT experience Healthcare compliance knowledge (HIPAA, HITECH) Experience in multi-site or MSP environments Certifications such as: Microsoft (Azure, M365) Cisco / Meraki Security certifications (Security+, CISSP – a plus) Experience with automation, scripting (PowerShell), or RMM tools What Success Looks Like in This Role Critical issues are resolved quickly with minimal business impact Infrastructure is stable, secure, and well-documented Junior technicians grow through mentorship and guidance Healthcare systems remain reliable, compliant, and optimized. Just tell me where this is going.