Lead Product Manager, Search & Discovery
3 days ago
New York
Job DescriptionAbout Us:Live experiences help people cross today's digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that's bringing us together. To fulfill Gametime's mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most.With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life.The Role The Lead Product Manager, Search and Discovery is responsible for defining and executing the product strategy for how users search, navigate and discover events across our platforms. This role is crucial for our continued growth, as a key driver of both new user acquisition, nurturing and retention. The ideal candidate will have deep expertise in search, recommendation engines, and personalization with experience in large catalogue based e-Commerce businesses, to drive innovation and deliver an intuitive and powerful discovery experience for our users. The candidate will have significant experience partnering with other teams including marketing to enable an integrated user experience from the product through to nurturing and lifecycle marketing campaigns. Key Responsibilities • Develop and own the long-term vision, strategy, and roadmap for our search, discovery and landing page experiences, aligning them user needs and company goals., • Responsible for all stages of product development and delivery, including: ideation, research, business modeling, technical specifications, building, launching, measuring, optimizing and scaling. Some of the work will focus on brand new products/features and other aspects will include optimization and growth of existing products., • Lead a dedicated product team, partnering closely with engineering, data science and product design to develop the domain strategy, planning and roadmap and defining clear, actionable requirements for engineering and design teams., • Analyze user behavior and market trends to identify opportunities to improve search relevancy, event discoverability, and personalized recommendations., • Define, monitor, and analyze key performance indicators (KPIs) to measure the success of product initiatives and make data-driven decisions., • Collaboration: Work cross-functionally with engineering, design, data, research, marketing, security, legal, and other teams to build out an engaging, valuable and differentiated products., • Search and Discovery Expertise: Proven experience in catalogue based e-Commerce businesses, where you have balanced user navigation to the most relevant products, enabling personalization and increased relevancy and integration with marketing lifecycle capabilities have all been a focus., • Customer Focus: Be the advocate for our customers and understand the needs of our community to build delightful experiences., • Cross-Functional Collaboration: Exceptional ability to work with and influence diverse teams, including engineers, designers, data scientists, and business stakeholders., • Strategic Vision: Demonstrated ability to create a compelling, long-term product vision and rally a team around it., • Data-Driven Judgment: Demonstrates strong critical thinking and the ability to use quantitative and qualitative data to make sound product decisions., • Proactive Innovation: Proactive in identifying complex user pain points and developing innovative solutions that balance user needs with business objectives.Minimum Qualifications, • Education: Bachelor's degree in a relevant field such as Computer Science, Engineering, or a related discipline., • Experience: 7+ years of product management experience, with at least 3 years focused on search, discovery, or personalization in a B2C software environment.Preferred Qualifications, • Education: Master's degree in Business Administration or a related field., • Experience: Experience with machine learning applications, natural language processing (NLP), or AI-driven recommendation systems., • Other: Prior experience working in an agile development environment.Performance Metrics, • Search and Discovery Metrics: Increased user engagement, nurturing and key conversion metrics (e.g., click-through rate, search-to-purchase conversion)., • Roadmap Delivery: Successful execution and launch of key product initiatives within a set timeframe. Key Responsibilities: • Define and execute the product vision and roadmap for the event page and fan resale platform, aligning with company-wide strategic objectives., • Lead a dedicated product squad, fostering a culture of innovation and high performance., • Drive continuous optimization of the event page conversion funnel, leveraging data insights and A/B testing., • Oversee the evolution of the interactive map, ensuring a seamless and intuitive user experience for ticket selection., • Develop comprehensive strategies for fan resale, considering various payment types, cross-platform consistency, and regulatory compliance., • Collaborate closely with pricing, curation, and machine learning teams to enhance personalized recommendations and dynamic pricing strategies., • Conduct in-depth market research, competitive analysis, and user feedback sessions to identify new opportunities and inform product decisions., • Champion cross-functional alignment and communication with engineering, design, marketing, legal, and operations teams. Technical Skills: • Product Management Software Proficiency: Proficiency in product management tools (e.g., Jira, Confluence, Figma)., • Data Analysis & SQL: Ability to conduct complex data analysis and utilize SQL for data extraction and manipulation to inform product decisions., • Machine Learning Collaboration: Expertise in working effectively with machine learning engineers and data scientists to integrate ML models into product features., • Cross-functional Leadership: Ability to collaborate effectively across diverse teams and communicate with key stakeholders across product, engineering, design, and business units., • Negotiation & Conflict Resolution: Strong conflict resolution and negotiation skills, particularly in managing competing priorities and stakeholder expectations within complex projects., • Team Development & Mentorship: Demonstrated ability to mentor, coach, and develop product managers within the squad and across the broader product organization., • Strategic Vision & Execution: Ability to lead through change and drive organizational initiatives, translating broad strategic goals into actionable product roadmaps and successful execution., • Critical Thinking & Complex Problem Solving: Demonstrates strong critical thinking and decision-making abilities, especially under pressure, when addressing large-scale UX challenges and complex business problems., • Proactive Solution Implementation: Proactive in identifying challenges and implementing innovative solutions for conversion optimization and user experience improvements., • Education: Bachelor's degree in Computer Science, Engineering, Business, or a related field., • Experience: 10+ years of product management experience, with at least 5 years in a senior or lead role overseeing complex consumer-facing products with significant UX challenges (e.g., e-commerce, marketplaces). Demonstrated experience with large-scale A/B testing and optimization., • Education: Master's degree in Business Administration (MBA) or a related technical field., • Experience: Experience in the ticketing, live events, or e-commerce industry. Experience managing products with significant financial and payment processing components., • Achieving 10% increase in event page conversion rate., • Successful launch and adoption of new fan resale features within set timeframes., • Improvement in key user experience metrics (e.g., task completion rate, satisfaction scores) for the event page and interactive map., • Delivery of measurable impact on revenue and profitability from event page and resale optimizations., • Successful collaboration and alignment with ML teams, leading to improved pricing and curation effectiveness. What We can Offer: • Flexible PTO, • Competitive salary & equity package, • Monthly Gametime credits for any event ($1,200/yr), • Medical, dental, & vision insurance, • Life insurance and disability benefits, • Diverse Family-forming benefits through Carrot Fertility, • 401k, HSA, pre-tax savings programs, • Company offsites and meet-ups, • Wellness programs