Floor Attendant Evening - Full Time, Year Round
il y a 15 jours
New Paltz
Job Description BASIC FUNCTIONS AND RESPONSIBILITIES: Responsible for ensuring quality and clean facilities throughout the hotel, and stocks guest rooms with towels and linens, furnishings and any other supplies a guest may need or request. At all times must be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. ESSENTIAL JOB FUNCTIONS: -Fulfill requests for items such as pillows, linen, paper goods, light bulbs, boxed or unboxed beds, cribs, furniture, etc. in a timely fashion. -Move cabinets, boxes, furniture, and equipment to clean areas. -Sweep, mop, dust, vacuum, wax, and buff dining areas, meeting rooms, and public areas as assigned. -Clean and disinfect public areas. Empty trash receptacles and sanitize. Transport trash to proper waste unit. -Remove stains from such surfaces as rugs, drapes, walls, and floors using chemicals and cleaning solutions. -Maintain the appearance of the public areas, including hallways, staircases and entrances. -Clean walls, ceilings, fixtures, windows and equipment. -Remove recyclable materials from offices and public areas. -Respond quickly to guest requests for furniture, heaters, fans, refrigerators, and other guest items routinely supplied by the Housekeeping Department. When unable to fill a guest request directly, communicate the request to ensure the request is communicated to Housekeeping Supervisor or Manager. -Deliver firewood to guest rooms in accordance with the Housekeeping Procedures. -Document and maintain a written record of all deliveries. -Write Maintenance requests for areas or equipment in need of repair or in need of preventative maintenance. -Protect the property of Mohonk Mountain House in all areas of the house, noting and reporting any changes, damage, or missing items of furniture or decorative items. -Return all equipment used during the shift to the storage areas in which they found it; leaves all closets cleared of trash and locked. -Respond quickly to reports of incidents requiring cleanup and follows established standards for cleanup. -Participate in special cleaning projects. -Operate machinery such as vacuums, carpet cleaning machines, floor buffers, washers, dryers, ironer/folders, elevators, etc. -Perform minor repairs and routine preventative maintenance on Housekeeping equipment such as rotary floor machines, vacuums, etc. -Maintain appropriate supply levels of paper goods, soap, and other supplies. Restock and organize storage closets neatly. -Work with chemical cleansers, disinfectants and sanitizers. -Work under pressure and maintain composure while dealing with large volumes of people. -Check for and immediately report any damaged or missing furnishings or decorative items throughout the hotel. -Sign out keys and return at the end of shift. -Inform supervisor of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets. -Operate vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations. -Wear proper Personal Protective Equipment as prescribed by cleaning agent or in accordance with our Mohonk Mountain House Standards and Protocols. -Inspect work by touch, sight, sound and smell for conformance to prescribed standards of cleanliness. -Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings. -Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time. -Lift up to 30 pounds from ground level to waist and carry a distance of up to 25 feet with/ without assistance. Walk up to 7 miles per day. -Maneuver carts or dollies safely with loads up to 200 pounds through passageways, up and down stairs, or in/out of elevators. -See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. -Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers. -Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff. -Learn and retain knowledge of historical facts and information about Mohonk Mountain House. -Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business. -Listen well, communicate effectively and establish effective working relationships with other staff, management, vendors and guests that have a variety of educational backgrounds and values. -Work productively and efficiently with or without supervision when performing routine tasks. -Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others. QUALIFICATIONS: -Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience. -Previous hotel-related/cleaning experience desired. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.