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At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers. In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business. Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2. Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our ___ guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career. At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers. In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local businesses. Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2. Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our ___ guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career. As a Regional Customer Success Manager (SMB), you will own the success and health for a segment of Podium’s small business customers. You will develop strategies that increase engagement and delight customers while mitigating churn. You’ll partner with your portfolio customers throughout their Podium journey by listening, understanding, and collaborating to ensure they get the most out of Podium’s Interaction Management platform and deliver their business goals. You will ensure customer satisfaction, manage product adoption, and effectively accelerate value for our customers. You will be expected to travel up to 20% of the time. What you will be doing: • Serve as the primary post-sales point of contact for a variety of small business customers, • Utilize in-depth product and industry knowledge to drive and increase the adoption and utilization of podium products, • Help customers achieve maximum value from products and achieve business objectives, • Responsible for identifying opportunities for upselling and cross-selling within existing accounts, • Proactively engage with customers during the renewal process to secure renewals and drive customer retention., • Develop a deep understanding of each customer's business objectives and industry challenges. Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage, • Act as the primary point of contact for customer inquiries, issues, and escalations. Proactively anticipate and address potential challenges to ensure a seamless customer experience., • Develop strong relationships with customers and become a trusted advisor. Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement. What you should have: • 1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry, • Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts., • Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels., • Excellent problem-solving and analytical abilities to understand and address customer challenges effectively., • Technically adept and able to grasp complex software concepts quickly, • Empathetic and customer-centric mindset, committed to driving customer success, • Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals., • Collaborative team player with the ability to work cross-functionally to achieve common objectives. What we hope you have: • A growth-oriented approach to AI. You recognize how it will fundamentally reshape your own work and how businesses operate, • Experience with customer success platforms and tools., • Familiarity with CRM and customer support software., • Knowledge of online reputation management and customer feedback processes. Why you’ll love working here: • Podium is the best place to work to:, • Join the leaders in AI agents, • Unlock career-defining growth, • Build with world-class talent, • Make a real impact on local businesses Benefits • Open and transparent culture, • Life insurance, long and short-term disability coverage, • Paid maternity and paternity leave, • Fertility Benefits, • Generous vacation time, plus three 4-day summer holiday weekends, • Excellent medical, dental, and vision benefits, • 401k Plan, • Bi-annual swag drops with cool Podium gear and apparel Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Manage and grow existing accounts. Strong closer with a track record of growing accounts.

Job DescriptionCustomer Support Manager New York City, NY | Hybrid (3 days/week in office) | Full-Time About Us CurbWaste is a venture-backed, early-stage vertical SaaS company on a mission to modernize the waste and recycling industry. Our customers are hard-working, no-frills operators running complex businesses with limited tools. We're here to change that. With $50M raised and the backing of top-tier investors, we serve over 150 customers who rely on CurbWaste's all-in-one solution to power their operations. But we're just getting started. Our ambition is to become the system of record for the waste industry and support the people who keep our cities running. At CurbWaste, we hold a high bar. We believe in trust, ownership, and a relentless focus on delivering value. We challenge each other to grow every day and live by values that shape how we show up: • Serve our customers, serve our industry, • Be infinitely curious, • Resourcefulness over resources, • Win as a team, learn as a team This is a true people manager and operator role. You've built support functions before—you've designed tiered models, written the SOPs, stood up the escalation frameworks, and developed reps into higher-tier contributors. You know how to operate independently, set the strategy, and execute against it without needing leadership in the weeds with you. You're equally comfortable owning a critical escalation personally as you are coaching a rep through their first hard customer call. Success is measured by the team's ability to deliver fast, high-quality support without requiring direct manager involvement—while continuously improving processes, tooling, and customer outcomes. Requirements What You'll DoTeam Leadership & Development • Manage, coach, and develop a team of support representatives through regular 1:1s, performance reviews, and career development planning, • Set clear team goals and KPIs (CSAT, first response time, resolution time, escalation rate) and hold the team accountable, • Build structured onboarding and ongoing training programs that ramp new hires to full readiness within 30 days and continuously deepen product and industry knowledge, • Develop team members into higher-level contributors, measurable through certification rates and reduced escalation volume over time, • Foster a high-performance, customer-first culture grounded in accountability, ownership, and continuous improvementSupport Operations & Process, • Define and implement a tiered support model (Tier 1 / Tier 2) with clear ownership, responsibilities, and escalation paths, • Build and maintain playbooks and SOPs that enable the team to independently resolve 80%+ of inbound issues at Tier 1, • Establish clear criteria for ticket classification, escalation, and resolution expectations, • Continuously refine workflows to improve efficiency, consistency, and qualityCustomer Experience & Escalation Management, • Set and uphold a white-glove standard for all customer interactions—urgency, clarity, and professionalism, • Own escalations and complex cases, serving as the final point of coordination before involving Head of CX, Product or Engineering, • Establish and enforce a standardized escalation framework including SLAs, communication expectations, and ownership across business hours and after-hours, • Own and manage the out-of-service-hours coverage plan, including rotation design, on-call ownership, escalation paths, and ensuring consistent customer experience outside standard hours, • Partner with customers during critical moments (post go-live issues, billing concerns, operational disruptions) to ensure successful outcomes, • Serve as a front-line point of contact for SMB accounts without a named CXM, partnering with the broader CX team to ensure these customers receive a consistent, high-quality experience, • Stay connected to the customer experience through ticket reviews and trend analysis while minimizing direct ticket ownership as the team scalesAI, Automation & Tooling, • Identify high-volume, repetitive tasks and drive automation through AI and tooling with the goal of measurably reducing manual ticket volume quarter over quarter, • Train and optimize AI agents (e.g., Intercom) to deflect Tier 1 inquiries with clear deflection rate targets and quality thresholds, and build AI-assisted workflows such as auto-triage, suggested responses, and proactive status updates, • Continuously evaluate and implement new tools and technologies to improve support scalability and response speedPerformance Visibility & Analytics, • Build and maintain real-time dashboards tracking key metrics (response time, resolution time, escalation rate, deflection rate), • Enable full visibility into team performance without requiring direct involvement in individual tickets, • Monitor trends and proactively adjust staffing, workflows, and processes to meet demand, • Drive accountability through data—owning weekly and monthly performance reporting against defined SLAs and surfacing corrective actions when targets are missedInsights & Cross-Functional Collaboration, • Aggregate and analyze tickets to identify recurring issues, failure patterns, and systemic gaps, • Translate support trends into clear, actionable insights for Product and Engineering with business and operational context, • Drive root-cause resolution by partnering with Product and Engineering through to shipped fixes, tracking reduction in repeat ticket volume for resolved issues, • Build and maintain a self-service knowledge base, continuously updated based on product changes and common support trends, • Collaborate with Implementation, Customer Experience, and Sales to ensure seamless handoffs and lifecycle supportWhat You'll Need, • 5–8 years in customer support, with 2–3+ years directly managing a support team, • Proven track record of building or materially scaling a support function; you've designed tiered models, written SOPs, and stood up escalation frameworks from scratch, not inherited and maintained them, • Experience at a B2B SaaS company; vertical SaaS or industry-specific software strongly preferred, • Proven ability to operate independently, you've built and run support systems without a playbook handed to you, and you know how to prioritize and execute when leadership isn't in the weeds with you, • Demonstrated track record of developing support reps into higher-tier contributors with specific examples of reps you've upleveled to grow into leads, • Comfort owning escalations and after-hours critical incidents personally, not just delegating, • Experience designing and managing out-of-service-hours coverage plans; on-call rotations, escalation paths, and after-hours SLAs, • High standards for customer experience with a natural gravitation toward white-glove service, • Analytical mindset with the ability to aggregate trends across large ticket volumes, identify root causes, and communicate findings with business context, • Strong written and verbal communication skills; you can de-escalate a frustrated customer and coach a junior rep in the same afternoon, • Data-driven with comfort in dashboards and using metrics to drive team performance and cross-functional decisions, • Hands-on experience implementing AI or automation in a support context, you can speak to measurable deflection or efficiency gains you've personally driven, • Experience with support platforms like Zendesk, Intercom, Freshdesk, or similarNice to Have, • Background in waste management, logistics, field service, or municipal services, • Experience with tools like Aircall or Fathom, • Experience writing internal playbooks, SOPs, or help center documentation at scale Benefits Compensation $115,000 - 125,000 annually, based on experience. Salary ranges reflect our commitment to competitive, transparent pay. What We Offer This is not just a job. It's an opportunity to make a real impact in a critical industry. • Join a high-performing, mission-driven team transforming a critical industry, • Competitive salary, flexible time off, and ample opportunities for learning and development, • Company-paid medical, dental, and vision coverage, plus 401k At CurbWaste, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

A leading financial services company in Idaho is seeking a dedicated sales professional to expand its dealer network.The ideal candidate will have a high school diploma and 3-5 years of outside sales experience, with strong presentation and negotiation skills.Responsibilities include managing dealer

Job Description Bical Auto Mall is growing and we’re getting ready to open a brand-new, state-of-the-art Cadillac Dealership facility in addition to our Chevrolet-Buick & GMC facility. Designed to take our customer experience and employee success to the next level! Now is the perfect time to join our dynamic sales team and be part of something exciting from the ground up. Whether you’re a retail associate, hospitality professional, restaurant manager, call center rep, or customer service pro, your people skills translate directly to success in automotive sales. No auto experience? No problem. We provide comprehensive training and mentorship to help you launch a lucrative career with a trusted, in-demand brand. Many of our Sales Consultants earn over $100,000 in their first year, and with a new facility and increased volume on the horizon, your earning potential is only going up. Responsibilities • Develop and maintain relationships with clients through effective communication and follow-up., • Conduct outbound sales calls to prospective customers, utilizing phone etiquette to create a positive experience., • Present products and services to clients through public speaking engagements and one-on-one meetings., • Identify market trends and customer needs to tailor sales strategies accordingly., • Collaborate with team members to achieve overall sales goals and objectives., • Sales experience in any industry is a plus, • A positive, upbeat attitude and good work ethic, • Thrives in a fast-paced team environment, • Valid driver's license and good driving record, • Must be authorized to work in the U.S., • Bilingual A Plus Particularly Spanish or Russian, • Applicants must pass pre-employment screening, • We are a Drug-free Workplace Benefits: • Dental insurance, • Employee discount, • Health insurance, • Paid time off, • Paid training People with a criminal record are encouraged to apply Experience: • Sales : 2 years (Preferred) Ability to Commute: • Brooklyn, NY 11234 (Required) Ability to Relocate: • Brooklyn, NY 11234: Relocate before starting work (Required) Work Location: In person Company DescriptionMulti Line GM Car Dealership, We believe in equal employment opportunities: The company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employmentMulti Line GM Car Dealership,\r\n\r\nWe believe in equal employment opportunities: The company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment

Job DescriptionDescription: Compensation Description: Base salary of $45,000 with commission. On-target earnings (OTE) range from $60,000–$100,000 Position Overview Under the direction of the District Manager – NY Metro, the VM Sales Rep is someone who hunts for new business via cold-stops, cold calling, and networking. Performs a variety of sales-related duties and provides sales support in accordance with company policies and procedures. Responsibilities Sales Related: • Manage assigned vertical market channels within designated territory, • Outbound sales calls and visits to prospects for new direct business, • Conduct Matrix Fitness showcase tours for existing and potential customers, • Meet monthly goal for number of prospective customer site visits and new opportunities volume, • Provide Product Management with product, market and customer information, • Regularly provide management with accurate reports, • Meet monthly, quarterly and annual sales goals within territory, • Work with other sales representatives within the territory, • Follow all related procedures & policies, • Attend periodic industry trade shows which usually require travel Marginal Job Functions: • Other projects as needed Requirements: Education: • Minimum high school diploma or equivalent plus additional training or education such as an associate's degree with combination of experience required, • Bachelor's degree preferred in relevant field preferred Experience: • 1 year of outside sales experience as a proven producer required, • Sales forecasting and reporting capability required, • Working knowledge of the commercial fitness industry; dues paying facilities or vertical market required, • 1 year or more of commercial fitness equipment sales preferred Other Requirements: • Proficient in Excel, Word, PowerPoint, Outlook, Internet Explorer required, • Software experience with CRM (SFDC), Auto Sketch or similar preferred, • Drivers license required with acceptable motor vehicle record for extensive domestic travel for customer site visits, trade shows, sales meetings, etc., • MUST live in the Metro NY area Benefits: We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include: · Health & Dental Insurance · Company paid Life Insurance · 401(k) · Paid Time Off benefits · Product discounts · Wellness programs EOE/M/W/Vet/Disability#ZR

Hankey Group is looking for an Area Sales Manager based in New York to enhance partnerships with auto dealers. This remote role requires strong sales, communication, and interpersonal skills, alongside a background in finance or automotive sales.

Job Description Yakult USA, the world’s leading probiotic drink manufacturer, is hiring a Sales Field Representative who can cover from Central New York / New Jersey area. Field Sales / Account Manager experience to grocery chain stores a must. • Location to cover: Central New York / New Jersey area - Primarily work from home and serve as a central point of contact for their assigned areas, • Direct Hire with Great Benefit (Medical, Dental, Vision, Life, 401K etc), • Salary range: $24.50~28.50/hr, • Mileage reimbursement, • Work Schedule: Mon, Thurs & Fri from 7:00am - 4:00pm, Sat & Sun from 8:00am - 5:00pm. (Tues & Wed off) Requirements of the Sales Field Representative: • High school diploma or GED, • Able to work flexible schedule as needed. Schedule will require weekends and possibly overtime, and schedule may change each week., • Field Sales / Account Manager experience to grocery chain stores a must., • Experience in the food/beverage industry is preferred. Experience with consumer goods a plus., • Ability to drive from site to site throughout a regular shift under the kind of driving conditions encountered in your geographic territory., • Must have Valid Driver's License and reliable transportation with valid Auto Insurance, • Must be able to lift up to 50lbs with no restrictions., • Computer literacy, and ability to proficiently navigate the Internet, Windows, MS Outlook, Word and Excel., • Excellent communication, interpersonal and writing skills., • Must be able to work with little supervision and have ability to be a self-starter., • Must be a team player and take initiative., • Willingness to travel. Responsibilities of the Sales Field Representative: • Primarily work from home and serve as a central point of contact for their assigned areas, and will play a key role in developing relationships with retailers and educating store and consumers., • Visit various grocery stores to meet with store managers, dairy managers, and product demonstration personnel. May include several multi-day trips to other states or areas. Also will be required to travel to other areas to support stores from time to time., • Responsible for utilizing sales tools efficiently and negotiating additional exposure in order to help build Brand Awareness in each area., • Complete daily administrative work within your 8-hour work day., • Perform other activities requested by Supervisor for special projects. Example: calling on/opening new businesses in other channels, Restaurants, Hospitals, Offices, Nursing Homes, Universities, Other., • Conduct Field Surveys to collect information from in store customers, event participants, and others., • Submit Field Survey data within requested deadlines., • Train/educate product demonstration personnel in stores., • Establish and build retail relationships by, among other things, maintaining a regular, frequent schedule of visits to retailers in the territory for which you are responsible., • Educate, assist, and inform Dairy Managers and other appropriate retailer personnel about all product issues and marketing objectives and programs., • Rotate and restock shelves when visiting a store while on duty., • Clean shelves, remove expired or damaged product from shelves., • Request best product location as necessary in assigned stores., • Utilize promotional materials in the stores., • Monitor and maintain retail integrity and compliance on all store calls., • Provide Grocery Store chain specific information and communication on daily basis as needed and as requested by supervisor., • Provide accurate photo records of store visits and tangible targets achieved., • Support the Manager in planning, executing, and evaluating sales efforts including demos and store activities., • Maximize efforts to ensure orders are placed before in-store Demonstrations., • Perform timely Demo visits according to calendar., • Evaluate demo/demonstrator’s performance and give appropriate feedback to sales department., • Communicate with supervisors and sales team on an ongoing basis., • Attend trainings and meetings as scheduled with manager., • Maintain all company provided equipment and material in acceptable working order and condition., • Pick up/deliver product as needed., • Execute in-store demonstrations (occasionally as needed)., • Participate in sampling events as needed, along with sampling activity for Influencers in each area., • Assist pick-ups, deliveries or transfers of cooler units from store to store or storage to a store (occasionally)., • Negotiate cooler placement, permanent/temporary additional locations at store level., • Communicate with consumers while working at the stores to educate them about the benefits of our products., • Additional objectives may be added as needed by management to meet company direction. Company DescriptionTriCom Quest is a full-service employment agency serving the greater Los Angeles area. We partner with a wide range of industries, with a special focus on international companies, helping fill roles from entry level to executive leadership. Our mission is to connect employers with the right talent—and to help job seekers find positions where they can thrive and grow.TriCom Quest is a full-service employment agency serving the greater Los Angeles area. We partner with a wide range of industries, with a special focus on international companies, helping fill roles from entry level to executive leadership. Our mission is to connect employers with the right talent—and to help job seekers find positions where they can thrive and grow.

Access to cutting-edge sales technology and automation tools. This role requires a proactive, consultative sales approach, strong communication skills, and comfort using modern sales tools, platforms, and AI-enhanced systems to manage pipelines, track leads, and analyze performance. We are growing o

Area Sales Manager - Long Island, NY Apply locations: Remote NY | Full time | Posted 30+ Days Ago | Job Requisition ID: R240225 Job Summary: The Area Manager is responsible for selling new business, increasing the penetration of the existing customer base, maintaining high-quality customer satisfa

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