Ovation Workplace Services Inc.
Tech Bar - Desktop Support
15 days ago
Boston
Job Description Tech Bar – Walk in Support We are seeking a proactive and customer-focused IT Support Technician to join our onsite Tech Bar team. This role will provide face-to-face technical assistance to end users, ensuring a high standard of service and effective resolution of technical issues. You will act as the first point of contact for walk-in and floor-walking support, maintaining a strong focus on customer experience. Key Responsibilities • Deliver high-quality, face-to-face technical support to end users via the Tech Bar and floor walking., • Maintain a customer-first approach, ensuring users are informed throughout the support process., • Collaborate with IT support teams to escalate and resolve issues efficiently., • Troubleshoot and resolve hardware, software, and connectivity issues for Windows 10, Windows 11desktops, laptops, and mobile devices., • Support Microsoft Office 365 applications, including Outlook, Teams, One Drive, and cloud storage platforms (e.g., Box)., • Perform device setup, configuration, and deployment for both Windows and Apple Mac/iOS environments., • Utilize tools such as Active Directory, Group Policy Objects, SCCM/SMS, and remote-control technologies to manage and support devices., • Assist with antivirus software management in an enterprise environment., • Maintain accurate asset inventory records and support asset management processes., • Proven experience providing in-person technical support in a customer-focused environment., • Excellent communication skills, with the ability to explain technical issues in simple terms., • Strong knowledge of Microsoft Windows environments within an enterprise domain setting., • Hands-on experience with Active Directory, SCCM/SMS, Group Policy, and remote-control methods., • Proficiency in supporting Windows 10, Microsoft Office 365, and Desktop/laptop hardware., • Experience supporting Microsoft Office applications, especially Outlook and Teams., • Familiarity with cloud-based storage solutions such as One Drive and Box., • Awareness of antivirus software management in enterprise environments., • Experience supporting Apple Mac OS and iOS devices., • Mobile device setup and deployment experience., • Comfortable working in a high-visibility, customer-facing role., • Able to balance desk-based support with proactive floor walking to provide at-desk assistance., • Focused on delivering an outstanding customer experience at all times.