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Job DescriptionBuffalo, NY/Rochester, NY/ Syracuse, NY (Fully Remote Option Available) Weekend and Evening Shift Availability Preferred Salary Range: $40,000 - $50,000 The Contact Center Representative I delivers courteous and effective service to all Apple Bank clients, including both internal and external customers. This role is responsible for efficiently resolving client issues in accordance with contact center protocols, complaint management procedures, and departmental standards. Additionally, the Representative actively promotes the Bank’s full range of products and services to address customers’ financial needs, while consistently adhering to call quality metrics and departmental benchmarks for customer interactions. ESSENTIAL DUTIES & RESPONSIBILITIES • Deliver outstanding customer service to both external and internal clients, ensuring their financial needs are met., • Protect customer accounts and information by maintaining privacy and accuracy; strictly follow call authentication procedures., • Adhere to all applicable banking regulations., • Identify and escalate calls involving concerns or suspicious activities as appropriate., • Recommend solutions to resolve customer issues, ensuring first-call resolution through effective communication with management and relevant partners., • Document and address complaints promptly and effectively in accordance with complaint management policies., • Complete customer file maintenance, transactions, and requests in line with internal policies and procedures., • Maintain adherence to call quality and service standards., • Actively participate in call quality reviews and coaching sessions, implementing feedback to achieve or exceed individual and departmental objectives., • Inform customers about Apple Bank’s range of products and services., • Advocate for digital banking solutions to encourage customer self-service., • Ensure compliance with call classification wrap-up codes, sales call logging, and Calabrio metadata logging during every customer interaction., • Address general inquiries, provide basic ATM and debit card assistance, assist with online banking support, third-party vendor inquiries, and general questions about products and services., • Perform additional duties and responsibilities as assigned. SKILLS, EDUCATION, & EXPERIENCE • A high school diploma or GED is required., • 0-1 years of experience in a banking environment preferred; call center experience is advantageous, along with familiarity with online banking applications., • Strong interpersonal and verbal and written communication skills., • Exceptional customer service abilities., • Excellent analytical and problem-solving skills., • Bilingual proficiency in Spanish is considered an asset., • Demonstrates refined telephone etiquette and the capability to deliver consistent service quality under pressure., • Proficient in Microsoft Office programs, including Word, Excel, and PowerPoint., • Knowledgeable in online and mobile banking platforms as well as bill payment services., • Maintains a positive, team-oriented attitude., • Capable of efficiently multitasking across various systems., • Willingness to work a flexible schedule, including evenings and weekends., • Ability to consistently adhere to a set schedule. Visa sponsorship not available. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.

Job DescriptionBuffalo, NY/Rochester, NY/ Syracuse, NY (Fully Remote Option Available) Weekend and Evening Shift Availability Preferred Salary Range: $40,000 - $50,000 The Contact Center Representative I provides friendly and efficient service to Apple Bank clients (both internal & external) and is responsible for resolving issues in an efficient and timely manner while adhering to contact center/complaint management procedures and department guidelines. The Representative promotes all Bank products and services to our customers to meet their financial needs and also follows call quality metrics, to meet department call and quality standards on each customer interaction. ESSENTIAL DUTIES & RESPONSIBILITIES • Provide excellent customer service to external and internal customers to meet their financial needs., • Safeguard customer accounts and information for privacy and accuracy and adhere to call authentication procedures., • Comply with all banking regulations., • Identify and escalate calls related to areas of concern or those of a suspicious nature., • Make recommendations to resolve customer issues to ensure first-call resolution by communicating with management and/or partners., • Communicate and log complaints in an effective and timely manner while adhering to complaint management policy., • Complete customer file maintenance, transactions, and requests following department and Bank policies and procedures., • Adhere to call quality and service standards., • Participate in call quality and metrics coaching on an active basis and implement agreed-upon behaviors to meet and/or exceed individual and department goals., • Educate customers on Apple Bank’s products and services., • Promote digital banking solutions to help drive customer self-service., • Comply with department call classification wrap-up codes, sales management call logging, and Calabrio metadata logging with each customer interaction., • Level I Representatives must also be able to handle the following: general call inquiries, basic ATM & debit card inquiries, basic online banking support, third-party vendor support, and general product and service inquiries., • Perform other duties/responsibilities as assigned. SKILLS, EDUCATION, & EXPERIENCE • High school diploma or GED required., • 0-1 years of experience in a banking environment; call center experience a plus and must have exposure to online banking application usage., • Excellent interpersonal and communication (verbal + written) skills., • Excellent customer service skills., • Strong analytical skills., • Bilingual (Spanish) a plus., • Polished phone skills with the ability to maintain quality of service under pressure., • Working knowledge of Microsoft Office programs (Word, Excel, and PowerPoint)., • Working knowledge of online and mobile banking systems and bill payment services., • Display positive attitude and is team oriented., • Ability to multitask between multiple systems., • Ability to work a flexible schedule including nights and weekends., • Ability to adhere to a predetermined schedule. Visa sponsorship not available. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.

Job DescriptionCompany Description Celebrating 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) has been at the forefront of mental health and wellness; assisting children, families, and individuals with behavioral and emotional challenges at our five locations throughout the city. NYPCC is the leading pioneer of community mental health services, serving over 15,000 clients per month. We run and operate the largest clinic in the State of New York and pride ourselves on innovation and “caring for the community” by providing in-person and telehealth services for our clients while offering an unsurpassable and competitive compensation structure and benefits package to our team of dedicated employees. NYPCC is certified by Mental Health America as a Platinum Bell Seal organization, the highest certification possible. NYPCC is proud of our ongoing commitment to employee mental health and well-being. Why Work at NYPCC: • We Pay Down Your Student Loans!, • Productivity Bonus, • Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%, • Paid Time Off and Company Paid Holidays, • Annual Rate Increases, • 403B Retirement Plan with Match!, • Continuing Education Opportunities Available, • Professional Development through NYPCC Academy, • Amazing Workplace CultureJob Description, • Answer all inbound calls with professionalism and customer service framework communication., • Following up with all inbound calls by finding a resolution, documenting/relaying messages, and/or handling soft transfers as needed, • Assist with appointment scheduling related calls, follow up on missed appointments and confirmation calls (outbound calls), • Triage all calls & callers to determine if it is a request/inquiry, complaint or grievance, to escalate, resolve and conduct service recovery., • Identify and escalate emergency distress and/or client safety concerns calls to Senior Clerical for guidance or further escalation to management and/or clinical supervisors., • Document and complete Call Center Form for data call log. Fulfill surveys/reports issued by Call Center Supervisor as needed., • Complete Call Center task assignments provided by management team, • Maintain consistency with achieving daily/weekly phone operations and performance metrics and goals., • Maintain confidentiality and always comply to HIPAA regulations., • Assist with intake calls for case management as needed for coverage and staff call outs., • Provide support to the clinical team and chart maintenance as needed., • Perform other duties and tasks as assigned by Senior Clerical Team, • Perform other related duties and tasks as assigned by the Call Center Supervisor.Qualifications, • Must be fully Bilingual in English and Spanish, • Must have 1 to 2 years of Call Center Representative experience in a fast paced office, preferably in medical or community mental health office, is required, • High School Diploma or equivalent is required, • Must be proficient in MS Office (Outlook, Word, and Excel), • Must have the ability to learn new software, • Possesses the personality and demeanor to work with difficult clients, • Must be detail-oriented and have the ability to multi-task, • Must be a team player, • Thrives under pressure in an outpatient client environment, • 1 form of picture ID (non-expired), • Unexpired passport: OR, • Driver’s License AND Social Security Card; OR, • State ID Card AND Social Security Card Additional Information • This is a FULLY REMOTE POSITION, • Schedule Options:, • Tues-Sat, • Sun-Thurs, • Must be willing and able to travel to Bronx clinic for a 30 day onsite in person training period before transitioning into fully remote., • MUST LIVE IN THE TRI-STATE AREA, • The ideal candidate for this position possesses a personal presence characterized by a sense of honesty, integrity, and care with the ability to inspire and motivate others to promote the mission, vision, goals, and values NYPCC, • Has the ability to self-care and cope with mental and emotional stress related to the position, function independently, have flexibility, consistency, and professionalism. Compensation commensurate with experience and qualifications. NYPCC is a fast-paced, energetic, dynamic environment that employs people with a passion for our mission. NYPCC is an Equal Opportunity Employer All your information will be kept confidential according to EEO guidelines. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Job Description Psychiatrist - Bronx, NY (#1654) Location: Bronx, NY Employment Type: Part-Time (Hybrid: Mostly Remote, On-Site 1–2 Days/Month) Hourly Rate: $200,000 - $250,000 / yr (pro-rated for part-time) About Impact Recruiting Solutions: Impact Recruiting Solutions is a dedicated recruitment partner connecting healthcare professionals with rewarding opportunities. We collaborate with hospitals, clinics, and multi-specialty facilities to match skilled individuals with roles that align with their expertise and career aspirations. Position Overview: Impact Recruiting Solutions is seeking a Board-Certified or Board-Eligible Psychiatrist to join a collaborative multi-specialty practice in the Bronx, NY. This hybrid role offers flexible remote work with minimal on-site requirements, focusing on delivering patient-centered mental health care to diverse populations. Key Responsibilities: • Conduct psychiatric evaluations and diagnose mental health disorders., • Develop and manage individualized treatment plans (including medication management)., • Provide evidence-based therapy for conditions like depression, anxiety, and bipolar disorder., • Collaborate with primary care providers and specialists for integrated care., • Maintain accurate electronic health records (EHR) and ensure HIPAA compliance., • Education: MD or DO degree from an accredited medical school., • Licensure/Certifications:, • Active New York State medical license., • Board Certified or Board Eligible in Psychiatry., • Experience: 1+ year of clinical psychiatry experience., • Technical Skills: Proficiency in psychiatric evaluations, pharmacotherapy, and telehealth platforms., • Soft Skills:, • Bilingual in Spanish (preferred)., • Competitive Compensation: Negotiable hourly rate commensurate with expertise., • Comprehensive Benefits:, • Medical, Dental, and Vision insurance, • Flexible Spending Account, • Paid Time Off, • Retirement Savings, • Commuter Benefits program, • Visa Sponsorship Opportunities, • Malpractice insurance coverage, • Loan repayment, • Flexible schedules, • Stable Employment, • Exclusive 20% Discount on Tuition Reduction with local College, • Work Schedule: Part-time (8-10 hours/week), 1-2 days/month on-site., • Impactful Work: Improve mental health outcomes in underserved communities through accessible, culturally competent care.

Job Description we are hiring interpreter!!! language: cantonese requirements: • 90% english proficiency, • steady wired internet connection, • usb wired headset, • windows 10 or macoswhat we offer you:, • fully remote position with a clear schedule, • full-time or part-time position, • immediate availability to start working after onboarding, • monthly payments, • per minute rate.your responsibilities:, • answer calls professionally, acting according to the interpreter’s code of conduct., • be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical, specifically)., • go into internal professional training., • communicate and report to your team leader.your background and experience:, • proficiency/bilingual/native level of english and target language., • 1+ years of interpreting experience (desirable)., • high emotional intelligence and tolerance of diverse cultures., • high level of communication, listening, note-taking, and memory retention skills.what we offer you:, • fully remote position with a clear schedule, • full-time or part-time position, • immediate availability to start working after onboarding XVL5H4UIbf

Job Description We are hiring interpreter!!! language: Vietnamese requirements: • 90% english proficiency, • steady wired internet connection, • usb wired headset, • windows 10 or macoswhat we offer you:, • fully remote position with a clear schedule, • full-time or part-time position, • immediate availability to start working after onboarding, • monthly payments, • per minute rate.your responsibilities:, • answer calls professionally, acting according to the interpreter’s code of conduct., • be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical, specifically)., • go into internal professional training., • communicate and report to your team leader.your background and experience:, • proficiency/bilingual/native level of english and target language., • 1+ years of interpreting experience (desirable)., • high emotional intelligence and tolerance of diverse cultures., • high level of communication, listening, note-taking, and memory retention skills.what we offer you:, • fully remote position with a clear schedule, • full-time or part-time position, • immediate availability to start working after onboarding QNmlTZ1cev

Job Description WE ARE HIRING EXPERIENCED INTERPRETERS PER MINUTE!!! LANGUAGE: Japanese Requirements: • 90% English proficiency, • Steady wired internet connection, • USB Wired headset, • Windows 10 or MacOSWHAT WE OFFER YOU:, • Fully remote position with a clear schedule, • Full-time or part-time position, • Immediate availability to start working after onboarding, • Monthly payments, • Per minute or fixed Rate.YOUR RESPONSIBILITIES:, • Answer calls professionally, acting according to the Interpreter’s code of conduct., • Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical one, specifically)., • Go into internal professional training., • Communicate and report to your team leader.YOUR BACKGROUND AND EXPERIENCE:, • Proficiency/Bilingual/Native level of English and target language., • 1+ years of interpreting experience (Desirable)., • High emotional intelligence and tolerance of diverse cultures., • High level of communication, listening, note-taking, and memory retention skills.WHAT WE OFFER YOU:, • Fully remote position with a clear schedule, • Full-time or part-time position, • Immediate availability to start working after onboarding LTfTeFqsbh

Job Description Job Title: Case Coordinator, Bronx SRP Job Summary: CASES (Center for Alternative Sentencing and Employment Services) is currently seeking a Case Coordinator for our Bronx Pretrial Services team. Rapidly after release into the Supervised Release Program (SRP), the Case Coordinator conducts Supervision Introduction/Orientation meetings with new participants to review supervision conditions required under the supervision plan. In this role, you will help participants comply with their supervision appointments and court appearances during their legal case's pendency. You will also conduct ongoing service need assessments with participants and develop collaborative service plans addressing identified needs and goals. You will ensure participants receive services that are strengths-based, gender-specific, and culturally sensitive while adhering to the core principles of risk, need and responsivity to reduce recidivism, increase engagement in community treatment services and support participants to achieve their self-identified goals for treatment, recovery, rehabilitation, and crime-free community integration. CASES’ Supervised Release Program (SRP) annually diverts 5,500 people otherwise facing pretrial detention at Rikers Island to community-based supervision and support services. Program participants include youth and young adults, people with substance use disorders and mental illnesses, and individuals who are homeless. SRP participants have not been found guilty of a crime and are not mandated to engage in treatment or other services. This requires staff to tactfully deliver approaches to help participants tap into their intrinsic motivation to leverage their strengths and skills for meaningful life improvements while fulfilling all court requirements. This position is based in our Bronx Community Office and fieldwork in the larger NYC community as needed to assist participants. Salary: The salary for the Case Coordinator role is $59,410.00 per year. Shift Hours: The Case Coordinator position is full-time, Monday through Friday from 9:00 am to 5:00 pm. Location Address: 424 East 147 Street, 1st Floor, Bronx, New York, 10455 and fieldwork in the larger NYC community as needed to assist participants. Workplace Flexibility: Hybrid, Applicant will have one remote day per week after successfully completing the orientation period. What you will be doing: • Provide supervision and community-based services to a caseload of pretrial participants., • Rapidly (within 24-48 hours of release) conduct Supervision., • Introduction/Orientation meetings with new participants to review supervision conditions, the reporting schedule (as assigned by level of recidivism risk), and the mandatory methods of communication (face-to-face, telephone, and texts) that will be required under the participant’s supervision plan., • Work collaboratively with the court and other pretrial staff team to facilitate and ensure caseload participants’ successful completion of mandated supervision appointments and court appearances during the pendency of their legal case., • Review legal and court screening documentation and work with participants to analyze their offending behavior patterns, identifying behavioral changes, need for implementation of supports that may reduce likelihood of any pretrial arrests., • On an ongoing basis, conduct service need assessments with participants to examine psychosocial needs and problems, including the severity of mental and substance use disorders, problems affecting participation, engagement, and continuity in supervision and treatment and individual motivation for treatment., • Link participants to treatment based on their eligibility, preferences and needs and provide escort to community services., • Help ensure we maintain a safe working environment by reporting any hazards or unsafe conditions, e.g., liquid spill in hallway, to the appropriate facilities staff member or supervisor., • Any other duties as required by the Program Director and other supervisory staff. What we are looking for: • Bachelor’s degree, • Minimum of three years' experience working in human services with individuals with substance use disorders, co-occurring mental health and substance use disorders and involvement in the criminal justice system, • Extensive knowledge of community treatment, support services and resources, • Knowledge of the criminal justice system, court processes and alternative to detention/incarceration services CASES cares about employee wellbeing, and we offer a comprehensive benefits package to support you and your family, including: • Medical, • Dental, • Vision, • Vacation and Paid Time Off – starting at 25 days, • 12 Paid Holidays per year., • Retirement 403(b) Competitive matching up to 6%., • Employee Referral Program Although we would love to learn about the skills of every candidate, only selected candidates that are selected will receive a response. We encourage you to apply for any position(s) you feel you are qualified for. CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system. Monday through Friday from 9am to 5pm ET. 35 hours per week excluding breaks.

Job Description Burmese US- Based Interpreter Language: Burmese requirements: • 90% english proficiency, • steady wired internet connection, • usb wired headset, • windows 10 or macoswhat we offer you:, • fully remote position with a clear schedule, • full-time or part-time position, • immediate availability to start working after onboarding, • monthly payments, • per minute rate.your responsibilities:, • answer calls professionally, acting according to the interpreter’s code of conduct., • be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical, specifically)., • go into internal professional training., • communicate and report to your team leader.your background and experience:, • proficiency/bilingual/native level of english and target language., • 1+ years of interpreting experience (desirable)., • high emotional intelligence and tolerance of diverse cultures., • high level of communication, listening, note-taking, and memory retention skills.what we offer you:, • fully remote position with a clear schedule, • full-time or part-time position, • immediate availability to start working after onboarding JyHFVnUOwi

Job DescriptionOutpatient Clinic * Mon-Fri (NO Weekends/Holidays) * Full Benefits * Student Loan Repayment * 403b w/Match & MORE!! This Jobot Job is hosted by: Courtney Labonte Are you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume. Salary: $225,000 - $240,000 per year A bit about us: We are a large Primary Care Group providing high quality, accessible healthcare to underserved and at risk populations. Our integrated approach to healthcare means that we address each patient’s overall well-being for physical and mental health. Seeking an experienced Medical Director / Physician (M.D.) to lead a dynamic team and provide exceptional patient care. For more information contact: 949-996-5645 Why join us? We offer an incredible team environment, supportive work culture, and industry-leading benefits. -Competitive Salaries • Comprehensive Medical, Dental, & Vision, • Retirement Plan, • Generous PTO, • Remote Work Model, • Life Insurance, • Long-term/Short-term Disability, • Continued Education, • EAP Program, • Continued Education Job Details Medical Director/Physician (M.D.) • Outpatient Family Medicine, • Mon - Fri, • NO Holidays or Weekends, • Seeking a Primary Care / Family Medicine Physician to treat full lifespan (0-100 yrs) Qualifications: • Medical Degree from an accredited school, • Prefer 3 or more years Family Medicine/Primary Care experience, • Prefer experience with Pediatrics, Adults, Pap Smear, Nexplanon, Reproductive Health, Asthma, HBP, Diabetes, etc., • Active NY License, • DEA License, • Bilingual a plus Interested in hearing more? Easy Apply now by clicking the "Apply Now" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.Company DescriptionJobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values. Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA). Ready to find a good job? Create your profile today at Jobot.com.Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.\r\n\r\nFounded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).\r\n\r\nReady to find a good job? Create your profile today at Jobot.com.

Job Description Customer Service Representative TopView Sightseeing is a well-established company based in New York City, offering a variety of sightseeing tours by bus, bike, and boat. Our dedicated team of native local experts serves over 2,500 customers daily, providing visitors to the Big Apple and other cities—including Philadelphia, Washington, DC, Atlanta, Houston, Dallas, and London—with unforgettable experiences. Customer service is of paramount importance to the TopView Sightseeing brand, and as we continue to grow and expand internationally, we remain committed to enhancing the customer experience across our network. We are looking for an experienced Customer Service Representative to play a crucial role in our front-facing and back-office customer service operations. We are seeking a Customer Service Representative for a seasonal position based in New York City, with the potential to lead to a permanent role. Availability Requirements: ● MUST be able to work Weekends and Holidays. ● This is not a remote position. ● Shifts may vary, with potential start times as early as 12 AM. Responsibilities and Duties ● Handle phone calls and emails for all locations, including NYC, Philadelphia, Washington, DC, Atlanta, Houston, Dallas and London. ● Assist customers with bookings and sales over the phone, in person, and online. ● Demonstrate in-depth knowledge of our products and services. ● Perform various administrative tasks in a fast-paced environment. ● Adhere to company policies and procedures. ● Greet and assist all office visitors in line with company standards. ● Maintain organized records and a clean reception area. ● Support the Customer Service Assistant Manager with additional administrative duties. ● Not limited to the above duties Qualifications and Skills ● Strong customer service skills. ● Geographical knowledge of Manhattan is a plus. ● Must be computer proficient - data entry, emailing, internet researching, faxing, and others. ● CRM Knowledge and Zendesk a + ● Project management software a + ● Time management skills ● Knowledge of Google workspace is a +. ● Understanding Excel and formulas is a +. ● Problem-Solving Capabilities. ● Excellent (verbal and written) communication skills. ● Positive attitude and enthusiasm. ● Requires a professional demeanor. ● Team player with good organizational and interpersonal skills. ● Able to multitask. ● Must come to work presentable and well-groomed. ● Business casual attire at all times. ● Available for on-call (weekdays/weekends). ● Available to work on Weekends and all Major Holidays. ● Exceptional attendance Other experience: ● Bilingual A+ (Spanish, Mandarin, Hindi, French, Arabic, Portuguese) Job Types: Seasonal Salary: $17.00 - $20.00 per hour Benefits: ● Employee discount Schedule ● 8-hour shift, with varying times. Can be as early as 8 am. ● Holidays ● Overtime ● Midday/Evening/Overnight ● Weekend availability Ability to commute/relocate: ● New York, NY 10017: Reliably commute or planning to relocate before starting work (Required) Experience: ● Microsoft Excel: 1 year (Required) ● Customer service: 1 year (Required) Work Location: In person Powered by JazzHR CghwN9pnqA

Job Description The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise. Hybrid: 4 days in office/1 day remote Join UP! We are lighting the path home, one person at a time. About Urban Pathways Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves. Responsibilities Reporting to the Director of Social Services/Social Services Supervisor, the Case Manager provides and documents clinical and case management services for assigned clients. • Provides comprehensive case management services for assigned clients, including but not limited to crisis intervention, advocacy, assistance in problem-solving, assessment, conflict resolution, entitlements, training on daily living skills, and referrals., • Assesses client needs and develops service plans and client objectives to achieve self-sufficiency., • Conducts field work, including but not limited to home visits, escorting clients to appointments, and outreach., • Monitors client medication as required., • Maintains and submits all necessary documents and reports as required by Urban Pathways, regulatory, and funding agency policies, procedures, and regulations., • Attends staff meetings, training, and supervisory sessions as required., • Develops and maintains relationships with community services and resources., • A bachelor’s degree is required. A bachelor’s degree in social work or another related field is preferred., • Minimum one year of clinical, individual, or group counseling experience with persons living with a mental health condition, formerly homeless people preferred., • Strong computer skills and knowledge of Microsoft Office (e.g., Word, Outlook, Excel, etc.)., • Strong interpersonal skills and the ability to work as part of a team., • Strong written and verbal communication skills., • Familiarity with online chart record databases such as AWARDS is a plus., • Bilingual English or Spanish is a plus., • Required to work a flexible schedule, including weekends, holidays, and evenings. These benefits include: • Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health., • Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future., • Paid Time Off: Generous paid time off, including vacation, holidays, and personal days., • Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career., • Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs., • Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support., • Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues., • Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.

Job Description In the context of child-centered, the Case Planner provides family-focused practice to promote permanency, safety and well-being, and to reduce length of stay in foster care, the case planner also provides comprehensive casework services for both youth and families. The case planner provides all case management services and ensures that all ACS mandates are in compliance. Casework delivery is to be consistent with Good Shepherd Services’ philosophy and within city and state mandates. Please note this position is based ONSITE with the possibly of 1 or 2 days Remote. We provide a range of programming for Vulnerable Youth/Adolescent with history of Trauma. Job Title: Case Planner, Marian Hall Reports to: Assistant Director of Social Services Location: 337 E. 17th Street, New York, NY 10003 Hours: 40 Hours/Week; Non-Exempt Position requires staff to be onsite along with some field work. Some evening will be required. Hybrid Schedules are based on program needs and at leadership discretion. Major Duties: • Maintain primary case planning responsibility for 16-20 cases in collaboration with the social worker., • Establish immediate contact with families to provide information about the program., • Conduct required casework contacts with the child, parent, and collateral contacts (schools, service providers, medical personnel, mental health practitioners, youth development counselor and substance abuse counselors)., • Work collaboratively with Social Worker to make assessment-based referrals as necessary to meet the needs of the child and/or parent., • Assess birth parent’s homes for diagnostic purposes to ensure the safety of youth and family while at home and complete home safety assessments., • Attend court and permanency hearings., • Maintain up to date case records within agency standards and complete all necessary ACS/Agency documentation including FASPs, Progress notes, Permanency Hearing reports and all other reports necessary to fulfill the function of the work., • Progress notes are to be completed and submitted preferably within one day of the event but no later than the end of the given week of the event., • Submit, PYA, FASP and Permanency Hearing Report on the internal date for review provided by the agency's compliance department., • Manage case load of AWOC and work collaboratively with assigned Social Worker to locate AWOC youth., • Develop community relationships and communicate with all collaterals, including ACS., • In collaboration with the primary social worker, youth development counselor, work with full treatment team, family and youth to develop the most appropriate permanency plan with emphasis on lasting family connections and/or other permanent caring connections in the community., • Attend and participate in treatment team meetings, service plan reviews and FTC’s; provide relevant input., • Maintain appropriate and relevant documentation of all contacts and events., • Effectively use and practice the Sanctuary Model tools such as safety plans, community meetings, psycho-education groups, team meetings, red flag reviews, treatment planning conferences and self-care in the department/program to create a non-violent and trauma-sensitive culture., • Promote and model the seven Sanctuary Model commitments to create a non-violent and trauma sensitive culture., • Integrate the Sanctuary Model SELF (Safety, Emotional Management, Loss and Future) Framework into daily practice to ensure quality care and an effective work environment., • Provide coverage for Marian Hall cases when necessary., • Bachelor’s degree required., • Experience working with families and adolescents in the child welfare system required., • Must be able to establish working relationships with participants in need of supportive services., • Must have working knowledge of Connections., • Must have excellent verbal and written communication skills., • Ability to work flexible hours, including two evenings., • Ability to use public transportation to travel throughout New York City., • Must have a commitment to GSS models of practice including Sanctuary and ACS principles to promote permanency, safety and well-being., • Must have a commitment to work from a strength-based, youth development and trauma informed perspective., • Bilingual English/Spanish preferred. Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services. We are committed to providing a workplace that is accessible and accommodating to employees with disabilities. As part of our commitment to providing a barrier-free recruitment and selection process, we will provide reasonable accommodations upon request for candidates with disabilities. If you require any accommodations to participate in the hiring process, please inform us of your needs in advance. We value diversity and inclusivity in our workplace and encourage applicants of all abilities to apply.

Job Description About Rising Ground: Founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs. Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity, and each year, Rising Ground is a positive force in the lives of more than 72,000 individuals annually. We do this through 101 programs across 138 sites, throughout New York City and Westchester. Our strong belief and commitment to diversity is shown not just through our work with supported persons but is integral to the building of a strong staff that reflects the communities we serve. Rising Ground is headquartered in New York City. We recognize that systemic injustices disproportionately affect marginalized communities, and we are committed to dismantling these barriers through restorative, survivor-centered practices. Our Home+ Program is a direct response to the housing instability that survivors of domestic and gender-based violence face, ensuring they have the resources, support, and autonomy to remain safely housed. Position Summary: The Home+ Case Manager plays a vital role in providing trauma-informed, survivor-centered case management for individuals impacted by IPV and GBV. This position supports survivors in navigating complex systems including housing, financial resources, legal services, and safety planning to empower them to remain safely housed or transition to stable housing. We are seeking a passionate advocate who is deeply committed to social justice, anti-oppressive practices, and healing-centered engagement. The ideal candidate will approach their work through a racial, economic, and gender justice lens, recognizing the structural barriers that impact survivors' ability to access safety and stability. The position will report to our Rising Ground hub in Harlem, Manhattan. This position may require candidate to occasionally work from Manhattan Family Justice Center. What You’ll Do · Provide compassionate, survivor-centered case management to a caseload of 25-30 clients at any given time and serve at least 100 clients annually. · Conduct comprehensive intake assessments, identifying each client’s safety, housing, and financial needs. · Develop individualized service plans rooted in client autonomy, self-determination, and harm reduction. · Support survivors in navigating housing-related challenges, including public assistance applications, relocation planning, and financial aid. · Provide crisis intervention, emotional support, and safety planning, ensuring services are trauma-informed and culturally responsive. · Advocate for survivors in interactions with landlords, public assistance programs, healthcare systems, and legal services. · Facilitate access to flexible funding for housing stabilization, emergency needs, and economic empowerment. · Assist survivors in accessing the Office of Victims’ Services (OVS) compensation program and other financial assistance resources. · Connect clients to community-based organizations for legal advocacy, financial literacy, employment support, and mental health services. · Develop and maintain strong referral pathways to ensure clients have access to a broad range of housing, legal, and economic support services. · Engage in community outreach to increase awareness of Home+ services, especially among underserved survivors, including BIPOC, LGBTQ+, immigrant, and justice-involved individuals. · Advocate for systemic change by addressing structural barriers that disproportionately impact survivors from marginalized communities. · Work collaboratively with city agencies, grassroots organizations, and social justice groups to improve access to survivor-centered resources. · Maintain accurate and confidential client records in compliance with HIPAA, VAWA, and other relevant privacy laws. · Document client interactions, financial assistance allocations, and service outcomes in the program’s case management system. · Regularly assess program impact and participate in continuous quality improvement efforts to enhance service delivery. · Work closely with the Home+ Coordinator and Program Supervisor to ensure that survivors receive holistic and culturally relevant support. · Participate in weekly supervision, case conferences, and training sessions focused on trauma-informed care, restorative justice, and anti-oppressive practice. Qualifications · Bachelor’s degree in social work, psychology, human services, or related field preferred (Master’s degree a plus). · At least two (2) years of experience providing case management, advocacy, or direct services to survivors of trauma, violence, or systemic oppression. · Deep understanding of the intersections of domestic violence, gender-based violence, housing instability, economic justice, and systemic oppression. · Experience working with diverse populations, including BIPOC, LGBTQ+, immigrant, and justice-involved communities. · Strong knowledge of NYC housing systems, public benefits, emergency financial assistance programs, and legal advocacy resources. · Commitment to anti-oppressive, harm reduction, and restorative justice approaches. · Ability to work independently and collaboratively within a team and across disciplines. · Excellent organizational, communication, and crisis intervention skills. · Bilingual (Spanish, Mandarin, Haitian Creole, or another language) preferred. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Supervisory Responsibility No Work Environment: · Hybrid (in-office and remote) with flexibility to meet clients in community settings or conduct virtual support sessions. · Ability to travel within the assigned borough to engage with survivors and community partners. Position Type/Expected Hours of Work: · Full-time position (35 hours per week), Monday–Friday, 9 AM–5 PM. · Flexibility to work evenings and weekends as needed to accommodate survivors’ schedules. Additional Requirements: · Authorized to work in the U.S. · Ability to work in-person in Harlem, Manhattan, NYC for at least 3 days or more per week. · Ability to travel to other Rising Ground sites (if required) Equal Employment Opportunity Statement It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

Job Description Psychiatrist / Remote - Bronx, NY (#1654) Location: Bronx, NY Employment Type: Part-Time (Hybrid: Mostly Remote, On-Site 1–2 Days/Month) Salary: $200,000 - $250,000 / yr (pro-rated for part-time) About Impact Recruiting Solutions: Impact Recruiting Solutions is a dedicated recruitment partner connecting healthcare professionals with rewarding opportunities. We collaborate with hospitals, clinics, and multi-specialty facilities to match skilled individuals with roles that align with their expertise and career aspirations. Position Overview: Impact Recruiting Solutions is seeking a Board-Certified or Board-Eligible Psychiatrist to join a collaborative multi-specialty practice in the Bronx, NY. This hybrid role offers flexible remote work with minimal on-site requirements, focusing on delivering patient-centered mental health care to diverse populations. Why Join Us? • Competitive Compensation: Negotiable hourly rate commensurate with expertise., • Comprehensive Benefits:, • Medical, Dental, and Vision insurance, • Flexible Spending Account, • Paid Time Off, • Retirement Savings, • Commuter Benefits program, • Visa Sponsorship Opportunities, • Malpractice insurance coverage, • Loan repayment, • Flexible schedules, • Stable Employment, • Exclusive 20% Discount on Tuition Reduction with local College, • Work Schedule: Part-time (8-10 hours/week), 1-2 days/month on-site., • Education: MD or DO degree from an accredited medical school., • Licensure/Certifications:, • Active New York State medical license., • Board Certified or Board Eligible in Psychiatry., • Experience: 1+ year of clinical psychiatry experience., • Technical Skills: Proficiency in psychiatric evaluations, pharmacotherapy, and telehealth platforms., • Soft Skills:, • Bilingual in Spanish (preferred)., • Conduct psychiatric evaluations and diagnose mental health disorders., • Develop and manage individualized treatment plans (including medication management)., • Provide evidence-based therapy for conditions like depression, anxiety, and bipolar disorder., • Collaborate with primary care providers and specialists for integrated care., • Maintain accurate electronic health records (EHR) and ensure HIPAA compliance. If you are a detail-oriented professional ready to advance your career in healthcare, submit your Resume/CV to or call (607) 478-1810 to learn more about this opportunity and others. Impact Recruiting Solutions: Driving Careers, Transforming Healthcare.

Job Description WE ARE HIRING INTERPRETERS!!! LANGUAGE: AMHARIC (ETHIOPIAN) Requirements: • 90% English proficiency, • Steady wired internet connection, • USB Wired headset, • Windows 10 or MacOSWHAT WE OFFER YOU:, • Fully remote position with a clear schedule, • Full-time or part-time position, • Immediate availability to start working after onboarding, • Monthly payments, • Per minute Rate.YOUR RESPONSIBILITIES:, • Answer calls professionally, acting according to the Interpreter’s code of conduct., • Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical, specifically)., • Go into internal professional training., • Communicate and report to your team leader.YOUR BACKGROUND AND EXPERIENCE:, • Proficiency/Bilingual/Native level of English and target language., • 1+ years of interpreting experience (Desirable)., • High emotional intelligence and tolerance of diverse cultures., • High level of communication, listening, note-taking, and memory retention skills.WHAT WE OFFER YOU:, • Fully remote position with a clear schedule, • Full-time or part-time position, • Immediate availability to start working after onboarding Aq4ve4JD9f

Job Description WE ARE HIRING EXPERIENCED INTERPRETERS PER MINUTE!!! LANGUAGE: FRENCH Requirements: • 90% English proficiency, • Steady wired internet connection, • USB Wired headset, • Windows 10 or MacOSWHAT WE OFFER YOU:, • Fully remote position with a clear schedule, • Full-time or part-time position, • Immediate availability to start working after onboarding, • Monthly payments, • Per minute or fixed Rate.YOUR RESPONSIBILITIES:, • Answer calls professionally, acting according to the Interpreter’s code of conduct., • Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical one, specifically)., • Go into internal professional training., • Communicate and report to your team leader.YOUR BACKGROUND AND EXPERIENCE:, • Proficiency/Bilingual/Native level of English and target language., • 1+ years of interpreting experience (Desirable)., • High emotional intelligence and tolerance of diverse cultures., • High level of communication, listening, note-taking, and memory retention skills.WHAT WE OFFER YOU:, • Fully remote position with a clear schedule, • Full-time or part-time position, • Immediate availability to start working after onboarding Fib0OfuEGw

Job DescriptionLANGUAGE: Ukranian US-Based Interpreter Requirements: • 90% English proficiency, • Steady wired internet connection, • USB Wired headset, • Windows 10 or MacOSWHAT WE OFFER YOU:, • Fully remote position with a clear schedule, • Full-time or part-time position, • Immediate availability to start working after onboarding, • Monthly payments, • Per minute or fixed Rate.YOUR RESPONSIBILITIES:, • Answer calls professionally, acting according to the Interpreter’s code of conduct., • Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical one, specifically)., • Go into internal professional training., • Communicate and report to your team leader.YOUR BACKGROUND AND EXPERIENCE:, • Proficiency/Bilingual/Native level of English and target language., • 1+ years of interpreting experience (Desirable)., • High emotional intelligence and tolerance of diverse cultures., • High level of communication, listening, note-taking, and memory retention skills.WHAT WE OFFER YOU:, • Fully remote position with a clear schedule, • Full-time or part-time position, • Immediate availability to start working after onboarding, • Internal training Powered by JazzHR D363R6PXs7

Job Description WE ARE HIRING INTERPRETERS!!! LANGUAGE: JAPANESE Requirements: • 90% English proficiency, • Steady wired internet connection, • USB Wired headset, • Windows 10 or MacOSWHAT WE OFFER YOU:, • Fully remote position with a clear schedule, • Full-time or part-time position, • Immediate availability to start working after onboarding, • Monthly payments, • Per minute Rate.YOUR RESPONSIBILITIES:, • Answer calls professionally, acting according to the Interpreter’s code of conduct., • Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical, specifically)., • Go into internal professional training., • Communicate and report to your team leader.YOUR BACKGROUND AND EXPERIENCE:, • Proficiency/Bilingual/Native level of English and target language., • 1+ years of interpreting experience (Desirable)., • High emotional intelligence and tolerance of diverse cultures., • High level of communication, listening, note-taking, and memory retention skills.WHAT WE OFFER YOU:, • Fully remote position with a clear schedule, • Full-time or part-time position, • Immediate availability to start working after onboarding AfHraN7Ys6

Job DescriptionBenefits: • Paid time off, • Bonus based on performance, • Competitive salary, • Health insurance, • Opportunity for advancement We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: • Establish customer relationships and follow up with customers as needed., • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification., • Use a customer-focused, needs-based review process to educate customers about insurance options., • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.QUALIFICATIONS:, • Dedicated to customer service, • Able to effectively relate to a customer, answer their questions, and anticipate their needs., • Excellent communication skills to assist customers and coordinate with other agency team members, • Proactive in problem-solving, • Bilingual Spanish preferred, • Prior State Farm experience required This is a remote position.

Job DescriptionWhy Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role Charlie Health is looking for a dynamic, passionate individual to support our incredible clients and families throughout treatment as a Care Experience Specialist - Client Enablement. This candidate will welcome clients and families into our program post-admission, build rapport, and provide care coordination and customer service to ensure all client needs are met throughout their time in treatment. The Care Experience Specialist - Client Enablement will also act as the liaison between clients and other internal Charlie Health teams to provide a primary point of contact and an unparalleled experience for those in our care. The Client Enablement team has the dual mission ensuring clients get the most out of their care at Charlie Health while identifying and correcting barriers to this care before they occur. We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities • Place outbound calls, emails and texts to admitted clients to ensure they fully enrolled in their treatment plan, • Reach out to clients to ensure they understand their insurance benefits and have successfully completed their program financial enrollments, • Act as a liaison between patients and internal Charlie Health teams such as, Admissions, Billing, Utilization Review, Outreach and Clinical, • Support client-related requests from the Clinical Care team to improve the patient's experience, • Identifying gaps in treatment attendance and reaching out to clients to resolve issues with treatment that may be leading to non-attendance proactively, • Communicate aftercare resources (i.e. outpatient therapy providers) to families and work with families to schedule appointments post-Charlie Health, • Managing client schedule, scheduling and rescheduling appointments, • Complete all documentation in a timely and accurate manner, • Adapt to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources, • Meet determined KPIs including: Appointments scheduled, financial agreements completed, daily call volume, issue resolution rate, time to resolution, aftercare appointment scheduling rate, customer satisfaction scores etc.Requirements, • Upholds Charlie Health's Mission, Vision, and Values and takes great pride in providing clients with exceptional service in order to support their mental health journeys, • High school diploma or equivalent, • Excellent written and verbal communication skills, • Minimum 2 years experience working in a customer/patient success or support role, • 1-2 years of Salesforce experience (or equivalent CRM platform) required, • 1-2 years of experience using contact center technology, • 1-2 years of experience customer financial discussions (Health insurance experience and knowledge of medical billing practices a strong plus), • Strong ability to multitask and work in a fast-paced environment, • Demonstrates a high level of emotional intelligence, • Knowledge of HIPAA policies and procedures, • Work authorized in the United States and native or bilingual English proficiency Additional Information Note to Colorado applicants: applications will be accepted and reviewed on a rolling basis Note: We are not currently considering applicants in CA, CO, NY, IL, and WA for this position. #LI-Remote Our Values • Connection: Care deeply & inspire hope., • Congruence: Stay curious & heed the evidence. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: . Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Job Description ABOUT US: WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. Part of WSAudiology group, HearUSA is on a mission to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve. • Location – Remote, • Multiple shifts available - please inquire with Recruiter ESSENTIAL DUTIES AND RESPONSIBILITIES: • Quickly answers inbound calls from clients/prospects with appointment inquiries and/or requests regarding products /services., • Performs outbound calls to leads and existing clients, following established outbound call protocols and utilizing persuasive communication techniques., • Utilizes sales ability to convert calls to qualified appointments., • Maintains positive and friendly demeanor while providing efficient and courteous services., • Maintains knowledge of marketing campaign, uses CRM information and training to recognize opportunities for Hearing Aid Evaluation and/or Product Discussion appointments., • Works to overcome objections and schedule revenue generating appointments during every opportunity phone call, • Maintains basic knowledge of Hearing Aid Insurance plans and follows instructions to provide simple overview of HearUSA managed care plans as applicable, • Handles Client SMS and email responses, website chat and any additional Client Care Department tasks as assigned, • Participates in team meetings and completes all assigned training., • ;Adheres to scheduled lunches, breaks and attendance policies .Reports any technical system issues as they occur., • Follows defined processes to report any client complaints or negative client phone call interactions., • Follows business and scheduling rules , system processes and department/company policies as defined by HearUSA leadership., • Maintains client, employee and business confidentiality and adheres to HIPAA guidelines., • Utilizes Bilingual Spanish (or other language) skills to assist Spanish speaking (or other language) clients and schedule appointments as applicable per Client Assistant bilingual status as submitted during HearUSA employment application process. REQUIREMENTS: • High school diploma or equivalent required, • Customer service experience required, • Must have consistent positive and enthusiastic demeanor., • Strong de-escalation skills required, • Ability to work quickly, efficiently and independently., • Ability to communicate clearly, concisely and accurately., • Willingness to learn new computer programs and processes., • Willingness to work within specified business rules, phone call scripting and performance standards., • Willingness to continue to learn and refine new skills. LIFESTYLE & BENEFITS: • Comprehensive Benefits Package, • Paid Holidays & PTO Policy, • 401k Matching Program, • Tuition Reimbursement, • Employee, Family & Friends Hearing Aid Discount Program The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.

Job Description WE ARE HIRING INTERPRETERS!!! LANGUAGE: Spanish US-Based Interpreter Requirements: • 90% English proficiency, • Steady wired internet connection, • USB Wired headset, • Windows 10 or MacOSWHAT WE OFFER YOU:, • Fully remote position with a clear schedule, • Full-time or part-time position, • Immediate availability to start working after onboarding, • Monthly payments, • Per minute Rate.YOUR RESPONSIBILITIES:, • Answer calls professionally, acting according to the Interpreter’s code of conduct., • Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical, specifically)., • Go into internal professional training., • Communicate and report to your team leader.YOUR BACKGROUND AND EXPERIENCE:, • Proficiency/Bilingual/Native level of English and target language., • 1+ years of interpreting experience (Desirable)., • High emotional intelligence and tolerance of diverse cultures., • High level of communication, listening, note-taking, and memory retention skills.WHAT WE OFFER YOU:, • Fully remote position with a clear schedule, • Full-time or part-time position, • Immediate availability to start working after onboarding x40TjpHDlC

Job Description We are hiring interpreter!!! language: Cape Verdean Creole requirements: • 90% english proficiency, • steady wired internet connection, • usb wired headset, • windows 10 or macoswhat we offer you:, • fully remote position with a clear schedule, • full-time or part-time position, • immediate availability to start working after onboarding, • monthly payments, • per minute rate.your responsibilities:, • answer calls professionally, acting according to the interpreter’s code of conduct., • be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical, specifically)., • go into internal professional training., • communicate and report to your team leader.your background and experience:, • proficiency/bilingual/native level of english and target language., • 1+ years of interpreting experience (desirable)., • high emotional intelligence and tolerance of diverse cultures., • high level of communication, listening, note-taking, and memory retention skills.what we offer you:, • fully remote position with a clear schedule, • full-time or part-time position, • immediate availability to start working after onboarding 4z9uc7fOIM

Job Description WE ARE HIRING EXPERIENCED INTERPRETERS PER MINUTE!!! LANGUAGE: • 90% English proficiency, • Steady wired internet connection, • USB Wired headset, • Windows 10 or MacOSWHAT WE OFFER YOU:, • Fully remote position with a clear schedule, • Full-time or part-time position, • Immediate availability to start working after onboarding, • Monthly payments, • Per minute or fixed Rate.YOUR RESPONSIBILITIES:, • Answer calls professionally, acting according to the Interpreter’s code of conduct., • Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical one, specifically)., • Go into internal professional training., • Communicate and report to your team leader.YOUR BACKGROUND AND EXPERIENCE:, • Proficiency/Bilingual/Native level of English and target language., • 1+ years of interpreting experience (Desirable)., • High emotional intelligence and tolerance of diverse cultures., • High level of communication, listening, note-taking, and memory retention skills.WHAT WE OFFER YOU:, • Fully remote position with a clear schedule, • Full-time or part-time position, • Immediate availability to start working after onboarding EWAVwwwEup

Job Description Cambodian/Khmer US- Based Interpreter language: cambodian / khmer requirements: • 90% english proficiency, • steady wired internet connection, • usb wired headset, • windows 10 or macoswhat we offer you:, • fully remote position with a clear schedule, • full-time or part-time position, • immediate availability to start working after onboarding, • monthly payments, • per minute rate.your responsibilities:, • answer calls professionally, acting according to the interpreter’s code of conduct., • be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical, specifically)., • go into internal professional training., • communicate and report to your team leader.your background and experience:, • proficiency/bilingual/native level of english and target language., • 1+ years of interpreting experience (desirable)., • high emotional intelligence and tolerance of diverse cultures., • high level of communication, listening, note-taking, and memory retention skills.what we offer you:, • fully remote position with a clear schedule, • full-time or part-time position, • immediate availability to start working after onboarding BXT2ePYPIY

Job Description Dari US- Based Interpreter Danguage: Dari requirements: • 90% english proficiency, • steady wired internet connection, • usb wired headset, • windows 10 or macoswhat we offer you:, • fully remote position with a clear schedule, • full-time or part-time position, • immediate availability to start working after onboarding, • monthly payments, • per minute rate.your responsibilities:, • answer calls professionally, acting according to the interpreter’s code of conduct., • be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical, specifically)., • go into internal professional training., • communicate and report to your team leader.your background and experience:, • proficiency/bilingual/native level of english and target language., • 1+ years of interpreting experience (desirable)., • high emotional intelligence and tolerance of diverse cultures., • high level of communication, listening, note-taking, and memory retention skills.what we offer you:, • fully remote position with a clear schedule, • full-time or part-time position, • immediate availability to start working after onboarding LXc5rqzBSY

Job Description Flagler Health is a fast-growing healthtech company transforming how healthcare organizations deliver care through AI-powered workflow automation, remote patient engagement, and chronic care programs. Our platform has already served over 1.5 million patients and is trusted by providers and payers to improve efficiency, lower costs, and drive better outcomes. With a unique freemium model and minimal direct competition, we are poised to capture a large share of the $4.5T U.S. healthcare industry. Key Responsibilities: * Conduct outbound welcome calls to patients across multiple time zones, following a structured multi-week outreach cadence * Complete 40+ patient enrollments per week (baseline subject to adjustment after 2 months) * Place and document 100+ call attempts weekly, with at least 3 attempts per patient in weeks 1, 3, and 5 * Use provided scripts and workflows to deliver high-quality, empathetic patient interactions that foster trust and engagement * Text patients before calling to increase contact rates and schedule calls at patient-preferred times * Maintain clear and accurate records in the portal, including best times to call, verbal consents, HIPAA contacts, and scheduling notes * Schedule 15-minute Welcome Calls with assigned Care Counselors within 2 business days of enrollment, ensuring no double booking * Review patient eligibility (diagnosis, payer type, provider) and complete chart prep in advance of calls * Escalate clinical questions or concerns appropriately to the patient’s provider or care team Key Performance Indicators (KPIs): * 40+ enrollments/week * Call Completion Rate ≥ 75% * Consent Capture = 100% * Documentation Accuracy (Declinations, Notes) = 100% * Audit Score ≥ 95% Ideal Background: * 1–2+ years of experience in healthcare customer service, medical front desk, or call center * Strong phone communication skills and confidence in discussing healthcare programs * Highly organized and comfortable managing time-sensitive tasks and high call volume * Tech-savvy, with experience navigating EHR platforms, CRMs, or scheduling tools * Comfortable working remotely and independently with minimal supervision * Prior experience with patient scheduling, insurance verification, or care coordination is a plus * Bilingual (Spanish or Russian) is a plus Location: Remote Job Type: Contractor (Full-Time hours expected) Compensation: $18–$19/hour depending on experience Our values This is what you can expect of your teammates at Flagler: * Persistence + ownership of outcomes: We wear many hats and aren’t afraid to run through walls to solve hard problems. * Personal + professional growth: We push ourselves to learn new things and embrace challenges, even if it means that we sometimes fail. * Don’t take things personally: We value and react quickly to constructive feedback. * Speed is our ally: In the fast-paced world of startups, we understand the value of moving swiftly. We thrive on the adrenaline of working rapidly. * Be Right: We are highly detailed oriented and try to be right, a lot.

Job Description SERVICE DESK ADMINISTRATOR Must be bilingual in English and Spanish) Location: Near Manhattan, NY Purpose Our clients rely on the IT services we provide so they can serve their customers/clients, employ their staff, and add value to their communities. Increasing client confidence through timely, professional, friendly, and knowledgeable remote-support service is paramount to being the IT Leader we strive to be. Additionally, Corsica depends on the efficiency of Service Desk members to keep costs low. The Service Desk Administrator provides technical oversight and guidance to other Service Desk team members and applies specialized knowledge and skills to resolve escalated end user support issues and complex requests. The Service Desk Administrator also helps increase Corsica's overall operational efficiency by minimizing the amount of issues escalated to Corsica's most senior technical resources. Responsibilities The responsibilities for this position include: • Classify and triage escalated incidents, problems, and complex requests., • Troubleshoot and resolve escalated incidents to return service to clients as quickly as possible., • Troubleshoot and resolve problems reported by two or more users as quickly as possible., • Manage the impact, risk, and implementation of complex client change requests., • Follow standard operating procedures as documented in the Knowledge Management System., • Assist in creating and updating knowledge articles to be used by other service desk personnel., • Work with the team and escalate as needed with the assistance of management., • Maintain and update system documentation and service ticket records. Qualified candidates must meet the following job requirements: • Able to function effectively in a high-paced environment, • Able to understand the perspective of the client in all service interactions, • Makes effective use of time and complete tasks efficiently and on time, • Able to work with a team, communicate effectively, and have high attention to detail, • Meets client and corporate expectations for attendance, quality, and performance, • Must have intermediate experience with each of the following:, • System hardware, software, and operating systems, • Cloud solutions such as Office 365 and Google Apps, • Networking concepts such as TCP/IP, DNS, and DHCP, • Active Directory and Group Policy administration, • Switches, firewalls, and advanced infrastructure, • Cloud-based data-centers such as Azure and AWS, • Server applications such as SQL Server and RDS, • Voice technologies and phone systems, • Must have at least a high school diploma or GED. Associate degree or better is preferred., • A minimum of 6 years of professional ITSM experience is required. MSP experience is preferred. This position does not have any direct supervisory responsibilities. Work Environment In most cases, work will be performed in a climate-controlled office space. Work will require the use of standard office equipment, such as computers, phones, and multi-function printers. The position will be expected to make use of specialized tools and software for troubleshooting and system administration. Will need to go onsite in the city for client visits. Travel This position requires less than 1% travel with no overnight travel expected. Physical Demands Candidate should be able to lift 20 pounds or more. The position will require sitting for long periods of time and may occasionally require lifting, bending, and driving. Position Type/Expected Hours of Work This is a full-time position for five, eight-hour days (40 hours total) per week. A one-hour lunch break is provided. Shifts start times range from 6:00 AM to 9:00 AM and the assigned shift will be communicated in advance. This position may also be required to participate in an on-call rotation to act as an escalation point for Tier 1 resources outside of normal business hours. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Description Job Description: Receptionist JOB TITLE Receptionist PROGRAM Early Head Start REPORTS TO Center Coordinator NR / Assistant Director Bronx SALARY $17.69 LOCATION Bronx, NY JOB TYPE Non-Exempt WORK SCHEDULE Fully Time Position, Five days per week, 40 hours per week, 12 months a year General Description Responsible for handling front office reception and administration duties, including greeting families, providing orientation/information, data entry, answering phones, handling center inquiries, sorting, and distribution of mail, supplies, and materials About You The ideal candidate for our program is: • A self-motivated and dedicated person who is excited and passionate about helping infants, toddlers, and families grow in development and in education., • You are a personable, energetic, and empathetic leader who can manage multiple staff, managers, and multiple projects in a prioritized manner to meet the goals and objectives of our internal Urban Strategies goals and within compliance of all current Head Start Performance Standards. Minimum Qualifications • High School Diploma or GED., • Minimum one-year experience or the equivalent., • Basic computer skills and knowledge ofMS Office 365., • Bilingual (English/Spanish)., • Must have a Valid Driver’s License, Personal Vehicle and Liability Insurance required. What You’ll Be Doing • Answer telephone calls and route calls to specific people., • Greet families and visitors and make sure they are comfortable while they wait., • Provide program orientation and/or information as requested or appropriate., • Direct the visitor to the employee or call the employee to announce the visitor., • Ensure that safety measures are taken with every visitor., • Receive and distribute mail and packages., • Ensure the reception area is well presented., • Perform basic bookkeeping, filing, and clerical duties., • Manage the maintenance and care of office equipment., • Attending all Professional Development training required by the program., • Completes other related activities and duties as assigned. PHYSICAL DEMANDS: Ability to see at normal distance, hear normal conversations and sounds and use hands and fingers to fill out required forms. Ability to lift infants and toddlers weighing up to forty (40) pounds, twenty (20) pounds overhead and forty (40) pounds from waist to shoulder; occasional lifting of fifty (50) pounds is required and must be able to push/pull up to fifty pounds horizontally. Ability to sit on the floor, bend at the waist, kneel and/or stoop 75% of the time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as long as the staff disability does not create an undue risk of injury to any enrolled children in the classroom. About Urban Strategies Urban Strategies exists to equip, resource and connect faith- and community-based organizations so that all children and families can reach their full potential. Headquartered in Washington, D.C., our team serves in the U.S. mainland, Puerto Rico, and Central America. COMPANY CULTURE Our work is driven by our three core values: • Authentic Relationships are foundational to our work and move beyond a transactional nature to truly know people. They serve as opportunities for mutual development and growth and are based on the belief that all people have inherent dignity and worth., • Servant Leadership is rooted in an other-centric mindset that informs the way one leads and builds up individuals, families, and communities., • Remote work for eligible positions., • Medical and Dental is paid 95% by company and 5% by employee (individual or family)., • Vision is covered 100% (individual or family)., • 401K matched contributions up to 4%., • Employee Assistance Program., • Vacation time is generous but varies depending on program and position., • 9 Sick Days and 11 Holidays., • Every teammate gets long and short-term disability free., • Positions that require laptops, the company provides one., • Meaningful employee engagement programs., • Employment is conditional pending satisfactory results of all required tests and background checks. Urban Strategies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, national origin, age, sexual orientation, disability, or other legally protected classifications under applicable federal, state and local legal protections. To apply: Please visit Contact us with any questions at Recruiting at symbol urbanstrategies.us Equal Opportunity Employer

Job Description The Unaccompanied Children Program provides long term and transitional residential care and other supportive services to Unaccompanied Children (UC) who are under legal custody of the Federal Government. Working in collaboration with the federal Office of Refugee Resettlement, ORR, our program provides a safe and nurturing environment for youth in a Basic Shelter program located at our licensed residential facilities as well as a Transitional Foster Care program in foster homes in the Bronx, Brooklyn, Queens and Westchester. In all programs, we provide therapeutic, medical and educational services, as well as other supports that youth need to achieve success through an array of strength-based and targeted interventions as we link them with family members and/or other sponsors in the United States. We want all children we support to move forward with their lives and thrive. About the Role The Case Manager work directly on the reunification process of the child along other stakeholders as per ORR Policy and Regulations. The Case Manager ensure all the child needs (medical, legal, educational, and emotional,) are meet while in care. The caseload assigned as per ORR regulations is up to 8 cases per case manager. What You’ll Do · Case management responsibilities include all necessary tasks as required by the Federal Office of Refugee Resettlement. · Works closely with Unification Specialist (TPG) to ensure timely and safe reunification process for all minors in care abiding by ORR Field Guidance 24. · Develops and maintains contact with youth and their service providers for medical, social, educational, and other related service needs. · Follow up with legal service providers regarding the timely submission of any documentation or correspondence needed for the legal relief process. · Maintains professional and timely communication with stakeholders including , GDIT, Legal Service Provider, The Young Center, ICE regarding the child case. · Performs discharge and release functions to ensure that each youth has a safe, appropriate and prompt release plan. · Documents weekly client contacts and maintain case files up to date and audit ready in accordance with regulations. Ensure all ORR, OCFS, and Education mandates and requirements are met. · Works collaboratively with the Clinical Team in approaching each child’s case. · Ensure that home visits to foster parents occur, assessing for comfort and safety of the child and that all pertinent information is relayed appropriately to foster parents. · Participates and attends all required weekly staffing with GDIT/ORR and program related meetings. · Maintains knowledge of issues affecting UC and provide immediate support in tandem with clinical when needed. · Collaborate with all other POH departments and maintain closely communication to ensure a holistic approach to meeting the child needs. · Supports and participates in individual and group supervision. · Participates in the implementation of PBIS to promote and reinforce a positive social culture with all people supported and staff at POH. · Some evening and weekend hours as per ORR mandates. · Performs other duties as assigned. Your Qualifications · Bachelors in a Human Services field. · Minimum one year of experience in case management field (preferred). · Knowledge of child welfare and immigration-related legislation. · Excellent verbal, and written communication and organizational skills are essential. · Proficient in Microsoft Office suite, knowledge of MyEvolv recommended · Bilingual (English/Spanish) a must · Valid Driver's License with a clean driving record Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Supervisory Responsibility No Work Environment: Office/Field for foster home visits Position Type/Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday in office (, 4 days in office, 1 day remote) including assigned weekend coverage (remote). A few times a month, case managers might be assigned in advance a 2pm-10pm shift (remote) to ensure 7-day case management services as required by ORR. The office is located in Brooklyn, NY. Additional Requirements: · Authorized to work in the U.S. · Ability to travel to other Rising Ground sites if required for meetings or trainings. Equal Employment Opportunity Statement It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

Job Description The Unaccompanied Children Program provides long term and transitional residential care and other supportive services to Unaccompanied Children (UC) who are under legal custody of the Federal Government. Working in collaboration with the federal Office of Refugee Resettlement, ORR, our program provides a safe and nurturing environment for youth in a Basic Shelter program located at our licensed residential facilities as well as a Transitional Foster Care program in foster homes in the Bronx, Brooklyn, Queens and Westchester. In all programs, we provide therapeutic, medical and educational services, as well as other supports that youth need to achieve success through an array of strength-based and targeted interventions as we link them with family members and/or other sponsors in the United States. We want all children we support to move forward with their lives and thrive. About the Role The Case Manager Supervisor oversees the case managers to ensure the timely and safe reunification of the unaccompanied children in the program. What You’ll Do · Directly supervises case managers in the UC program · Ensures that case managers are in compliance with all mandates as required by ORR. · Works closely with Lead Unification Specialist (TPG) to ensure timely and safe reunification process for all minors in care abiding by ORR Field Guidance 24. · Provides weekly supervision to the case managers. · Review all cases before they are submitted to ORR for release · Facilitates team meetings and trainings · Completes ORR reports and tracking grids on a weekly basis Completes All Case Management Requirements for Children on Caseload: · Case management responsibilities include all necessary tasks as required by the Federal Office of Refugee Resettlement. · Develops and maintains contact with youth and their service providers for medical, social, educational, and other related service needs. · Performs discharge and release functions to ensure that each youth has a safe and appropriate discharge plan. · Ensures that children are represented at their court hearings and that information is provided to Catholic Charities of NY for their legal representation of the children. · Documents client contacts and other case required paperwork in an accurate and timely manner in MyEvolv and in accordance with regulations. · Ensure all ORR, OCFS, and Education mandates and requirements are consistently met. · Complete internal audits to ensure that the case files meet the requirements of standards set by OCFS and ORR. · Assist in facilitating training and shadowing for new case managers. · Works collaboratively with different teams and departments within the POH division and across the organization. · Participates and attends all required program related meetings and conferences. · Works effectively with other professionals in the field. · Maintains knowledge of issues affecting UC youth. · Supports and participates in the group interaction process. · Cover some evening and weekend hours as needed. · Performs other duties as assigned. Your Qualifications · Master’s degree in the behavioral sciences, human services or social services fields preferred or bachelor’s degree and at least 3 years progressive employment experience that demonstrates supervisory and case management experience. · Knowledge of child welfare and immigration related legislation · Excellent verbal, written communication and organizational skills are essential · Proficient in Microsoft Office suite · Bilingual (English/Spanish) a must Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Supervisory Responsibility Yes Work Environment: Office Position Type/Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday 9am- 5pm or 10am-6pm (4 days in office, 1 day remote) including assigned weekend coverage during the month (remote). After hours availability for case management needs support/follow up as necessary. The office is located in Bronx, NY. Additional Requirements: · Authorized to work in the U.S. · Ability to travel to other Rising Ground sites if required for meetings or trainings. Equal Employment Opportunity Statement It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

Job DescriptionWhy Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. About the Role Charlie Health is looking for a dynamic, passionate individual to support our incredible clients and families throughout treatment as a Care Experience Specialist. This candidate will welcome clients and families into our program post-admission, build rapport, and provide care coordination and customer service to ensure all client needs are met throughout their time in treatment. The Care Experience Specialist will also act as the liaison between clients and other internal Charlie Health teams to provide a primary point of contact and an unparalleled experience for those in our care. We're a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you're inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today. Responsibilities • Answer inbound calls, emails, and texts and resolving patient and family concerns or requests efficiently and effectively, • Act as a liaison between patients and internal Charlie Health teams such as, Admissions, Billing, Utilization Review, Outreach and Clinical, • Support client-related requests from the Clinical Care team to improve the patient's experience, • Identifying gaps in treatment attendance and reaching out to clients to resolve issues with treatment that may be leading to non-attendance proactively, • Communicate aftercare resources (i.e. outpatient therapy providers) to families and work with families to schedule appointments post-Charlie Health, • Managing client schedule, scheduling and rescheduling appointments, • Complete all documentation in a timely and accurate manner, • Adapt to organizational change and departmental restructuring to fit the needs of our clients, families, and referral sources, • Meet determined KPIs including: call answer rates, daily talk time, daily call volume, issue resolution rate, time to resolution, aftercare appointment scheduling rate, and customer satisfaction scoresRequirements, • Upholds Charlie Health's Mission, Vision, and Values and takes great pride in providing clients with exceptional service in order to support their mental health journeys, • High school diploma or equivalent, • Minimum 2 years experience working in a customer/patient success or support role, • Experience working with young adults and adolescents (healthcare setting preferred), • 1-2 years of Salesforce experience (or equivalent CRM platform) required, • 1-2 years of experience using contact center technology, • Strong ability to multitask and work in a fast-paced environment, • Demonstrates a high level of emotional intelligence, • Knowledge of HIPAA policies and procedures, • Work authorized in the United States and native or bilingual English proficiency Additional Information Please note that this role is not available to candidates in Alaska, California, Colorado, Illinois, Maine, New York, or Washington. The expected base pay for this role will be between $45,000 and $55,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. #LI-Remote Our Values • Connection: Care deeply & inspire hope., • Congruence: Stay curious & heed the evidence. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: . Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.