ROSS Elder Coordinator
hace 9 días
Worcester
Job Description ABOUT THE WHA: At the Worcester Housing Authority (WHA), our mission is to enhance the Worcester community by creating and sustaining decent, safe, and affordable housing that champions stability and self-sufficiency for our residents. As the second largest housing authority in New England, widely recognized for our innovative and progressive programs, we’re not just providing housing – we’re building futures. We’re looking for candidates who are mission-focused, goal-driven, and passionate. The WHA is committed to developing and supporting a diverse, equitable, and inclusive community both inside and outside of the workplace. Representation is important; our clients come from all walks of life and, not unintentionally, so do our staff. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our agency stronger. ABOUT THE POSITION: The ROSS Elder Coordinator (Resident Opportunity and Self Sufficiency) assesses the supportive service needs of eligible, elderly/disabled residents, helping to improve quality of life, and enabling residents to age-in-place. The ROSS Elder Coordinator is a social service position responsible for developing and implementing programs and services for residents; connecting residents with needed resources, working with existing partners, and establishing new partnerships to leverage additional resources and opportunities for elder/disabled residents to thrive. The position provides direct services to residents including coordination of social events, life skills classes, as well as educational and computer workshops. This is a full-time, fully benefited, onsite (not remote) position located in Worcester, MA. Hours of work are Monday through Friday, 8:00 a.m. – 4:30 p.m. located in Worcester, MA. Driving to various sites is required, so the position requires a valid, insurable driver’s license and reliable transportation. Physical ability to perform the essential functions of the position is required, with or without accommodation. Bilingual (English/Spanish) candidates are strongly preferred. ESSENTIAL FUNCTIONS: • Conducts outreach to residents to inform them of the program and available services., • Recruits and enrolls program participants., • Works with program participants to develop individual service plans, identifying needs and defining clear and measurable goals., • Coordinates referrals to and/or provides onsite support services for participants, including assisting participants in completing necessary applications and enrollment forms., • Meets with clients in person, by phone, and in writing, and monitors progress of program participants., • Develops and maintains a comprehensive network of community resources and supportive services for elder participants by building relationships with community service providers., • Creates and maintains a directory of available service resources., • Arranges education sessions on topics such as tenant rights and responsibilities; elder abuse; aging-in-place and maintaining independent living., • Acts as a liaison between participants and providers., • Collects and tracks metrics and data related to program and reports on that data as requested, reviewing for adequacy and effectiveness., • Assesses participants and maintains electronic records for each program participant within the WHA electronic record database, documenting and submitting case notes accurately and timely., • Meets objectives specified in the ROSS Grant, or as requested by the WHA, as well as the grant-specific year HUD Logic Model service goals., • Bachelor's degree in social work or related field., • Minimum of two years’ experience in human services, or case management of low-income persons., • Knowledge of local social service agencies focusing on assistance to low-income/at-risk elders., • Ability to work effectively and professionally with diverse populations., • Understanding of the issue of poverty and its causes., • Proven ability to establish goals and achieve measurable outcomes with clients, including thinking outside of the box to propose creative solutions to resolve and remove client barriers., • Ability to use good, independent judgment, to stay organized, and to measure and analyze results., • Ability to read, write, speak, and understand English well; bilingual (English/Spanish) preferred., • Strong interpersonal and organizational skills; ability to work independently., • Adept at using Microsoft Office 365 (Word, Excel, Outlook, Teams) and ability to quickly learn other computer software programs., • Possess a valid, insurable driver's license and reliable transportation., • Ability to spend prolonged periods sitting at a desk and working on a computer., • Ability to spend frequent periods standing and walking, climbing stairs, as well as balancing, stopping, kneeling, crouching, and/or crawling., • Ability to occasionally lift, push, or pull up to 20 pounds., • Ability to bend, handle materials, tools, or equipment, and reach with hands and/or arms., • Ability to work in a public housing environment (within occupied and unoccupied units, common spaces, boiler rooms, elevators, other closed areas of properties) in all weather conditions. May encounter undesirable pests., • Ability to occasionally work in an environment with conditions such as sleet, snow, dust, and dirt, as well as cramped quarters and high places., • Ability to work in environment with conditions, which may include fumes, odors, gasses, chemicals, dust, grass, weeds, and pollen as well as noise in the range of 30 – 65 decibels.