General Manager
7 days ago
Worcester
About the Opportunity HV Talent Group is partnering with a well-established, rapidly growing fire protection and life safety services organization seeking a dynamic General Manager to lead branch operations within a defined geographic territory. This role oversees all service and construction activity, drives operational performance, leads field and office teams, and partners cross-functionally to grow revenue while maintaining exceptional customer satisfaction. This is a high-impact leadership role for someone who thrives in a fast-paced, field service-driven environment. Position Overview Our client is seeking a seasoned General Manager with a strong business leadership background to drive growth, oversee sales and marketing initiatives, and manage operational efficiency. This role is more senior than a traditional GM, with a strong focus on strategic growth, financial oversight, and high-level customer engagement. Key Responsibilities: • Sales & Business Growth: Lead initiatives to acquire new customers, drive revenue growth, and expand market presence., • Operational Leadership: Oversee daily business functions, ensuring alignment with financial and operational goals., • Team Management: Directly manage two sales professionals and coordinate with contracts, inside sales, finance, and HR teams., • Financial Oversight: Responsible for P&L management with a focus on profitability, forecasting, and budget review., • Customer Engagement: Represent the company professionally in front of high-end clientele, ensuring strong relationships and business development., • Strategic Planning: Work closely with leadership on growth initiatives and operational improvements. Qualifications & Experience: • 10+ years of leadership experience in a corporate environment (not from small businesses/mom-and-pop shops)., • Proven background in service-based industries, such as industrial services, HVAC, or utilities., • 3-4 years of direct P&L responsibility., • Strong sales background and growth-driven mindset., • Bachelor's degree required., • Experience reviewing and managing monthly budgets (5-10%). Compensation & Benefits: • Base Salary: $150,000 – 160,000, • Car Allowance, • Discretionary Bonus (based on company performance), • 4 Weeks PTO Key Responsibilities Operational Leadership • Oversee all service and construction activity within the territory, • Lead day-to-day branch operations, ensuring efficiency and quality execution, • Monitor performance metrics, revenue targets, and operational KPIs, • Conduct monthly performance reviews with senior leadership Team Leadership • Manage field technicians, office support staff, and warehouse personnel, • Recruit, hire, train, and develop team members, • Provide coaching, performance management, and professional development, • Foster a culture of accountability, safety, and continuous improvement Business Growth & Strategy • Partner with sales and construction leadership to drive territory growth, • Support strategic planning and territory expansion initiatives, • Track and analyze operational and sales data, • Forecast performance and identify improvement opportunities Customer & Safety Oversight • Respond to escalated customer issues and emergency calls, • Maintain high levels of customer satisfaction, • Ensure safety compliance and best practices across field teams, • Promote a culture rooted in responsiveness, respect, and professionalism Financial & Administrative Management • Review territory billing for accuracy, • Partner with collections to manage receivables, • Oversee local inventory and materials management, • Maintain P&L awareness and operational budget discipline Qualifications • Proven success in an operational leadership or branch management role, • Experience within a field service organization required, • Strong preference for fire protection, life safety, HVAC, security, or related industries, • Demonstrated ability to manage teams in fast-paced environments, • Strong analytical and strategic decision-making capabilities, • Working knowledge of P&L management and financial reporting, • Excellent communication, leadership, and influencing skills, • Self-motivated, organized, and results-driven, • Bachelor’s degree preferred, or equivalent experience Technical Skills • General computer proficiency required, • Experience with CRM systems (Salesforce preferred), • Proficient in Microsoft Office, • Familiarity with field service or ERP software a plus Core Competencies • Leadership & Team Development, • Strategic Thinking, • Operational Excellence, • Problem Solving, • Sound Judgment, • Ethical & Professional Conduct, • Adaptability in a Dynamic Environment Physical Requirements • Primarily office-based with occasional warehouse or field exposure, • Frequent sitting; occasional standing and walking, • Occasional lifting up to 30 lbs, • Standard vision and communication requirements Why This Role? This is an opportunity to lead a high-performing branch within a growing organization that values responsiveness, operational excellence, and long-term customer partnerships. If you are a hands-on leader who enjoys building teams, driving performance, and expanding market presence, we encourage you to apply.